Perx Reward Reviews 686

Not as user friendly or as widely accepted as a mastercard. Went to two different high st stores almost a day apart and neither would accept the PERX card, it wasn't clear why, they tried it in their... See more

For several hours, I tried to activate the card, but errors kept popping up every time. I was about to give up completely, but then it struck me to try doing it on my laptop instead of my phone. The... See more

Perx card is a terrible service, I have received their cards multiple times from work. It has never once worked the way it is supposed to and it is always a massive hassle to activate a card, or do an... See more

Ridiculously difficult to use. Receive gift card. Create an account. Activate card. (error, error, error). Try to use card. Doesn't work. Check account. Must activate 3D s... See more

I have literally never had a more negative experience with any product than with Perx reward cards. Genuinely appalling. In future, I'll be requesting that my employer just donate my bonus to charity,... See more

Same story every year, can't log in using old login, can't register with same email address, an hour wait time to get through to customer services. Just going around in circles trying to register car... See more

Terrible customer service hung up on more than twice finally get through to them and the say they dont have the clearance to help and to just send an email with account deatils now waiting since thurs... See more

Horrendous to deal with. Trying to speak with someone for 2 weeks. Constantly unable to speak to anyone. Sent two emails and the initial response asking for card details after eight day was the reply... See more

Of absolutely ZERO value to anyone you might want to provide a prepaid card to, unless you warn them to use it IMMEDIATELY. There is an obscene €3 MONTHLY fee eating away at their prepaid balance. Thi... See more

Absolute shambles. Got a new card- came up as “already registered to another account” spent 3 hours calling customer service- only to be cut off each time by the representative. Sent several emails, c... See more

Great idea in principle, but in practice these cards are too awkward to use. Partially due to AML regulations but EML/Perx don't seem to be able to operate a website correctly. 3D enrollment cannot... See more

2nd year receiving Perx card from my company at Christmas and second time having issues , invalid surname Sent multiple emails , recieved automated response which was little or no help Rang the... See more

Terrible Service to activate Cards, staff spend hours on the phone today, 1 staff member managed to get through and to be told they could not Sort out other cards for staff members, they expect each o... See more

Their activation process is broken and their support waits about half an hour before disconnecting you, costing about £3 for the pleasure each time. It appears to be by design. Their support line... See more

Horrible unprofessional service. We tried to order cards days ago. Now response. Emailed a couple of times. Finally got a reply just saying they are updating the ordering process. No decent profession... See more

Unable to activate card: Surname invalid Email already registered Pin not available 5 emails - no response 4 x 60 minute calls - no response I'm really considering calling to their premise... See more

Incompetence Personified I've complained about these cowboys before, to no avail. New cards from company arrived - would love to use them but IMPOSSIBLE to register online, even though I have an acc... See more

Pity I have to give 1 star, would give 0, no customer service or support, cannot get a balance and registered card and says its registered to someone else. Joke of a company, dont insult your staff by... See more

Awful experience with card which couldn’t be added to my Apple Wallet due to card issuer as per Apple. I then asked for physical card which arrived but despite all efforts to register the card I’ve be... See more

Couldn't get into my existing account to add the new card, then forgot password functionality didn't work. Called and sat on hold for nearly an hour and when I got through the guy couldn't fix it and... See more

Cannot confirm 3D secure registration so cannot use card online, tells me there is an error. Emailed Perx, waiting for reply. Edit: Thank you to Hayden at Perx for helping to resolve this issue. Th... See more

Done eveything I needed to do. But telling me my credidentials do not match up with employers details. Contacted employer told me he has no activation code, never gave individual details and... See more

Very poor unreliable service. My card hasn't been working for 4 days now and they haven't offered me any solution to the problem, they're just ignoring m

Rang the costumer help line and they hung up on me rang them back and the voice call said not taking any more calls or taking any more emails. Tried to log in and forgot my password they send a emai... See more

This is a joke, I have never had a problem with any other card except Perx, I have done everything on numerous occasions and still can't activate this card They don't answer the phone and the wai... See more

absolutely useless card , they claim it can be used anywhere Mastercard is accepted but it can't, everywhere requires a pin which they claim it doesn't have. I have emailed company 5 times in past yea... See more

Update Despite supplying my contact details for a DM I have still heard nothing further from Perx ...shambolic !! We have spent a considerable amount on digital cards for our staff . A number... See more

Diabolical service. I am almost a year trying to resolve an issue with a card. I am convinced the only reason this company is still in existence is because no one can use their cards, they take €3.00... See more

Received this card from my employer for Christmas. Never had an issue in using them in the past until this time. Added the card to my existing account without any issues. Problem is trying to activate... See more

The refuse to answer your calls and then when the do the refuse to help you please don't purchase these cards for your staff or friends trying to activate card for the last 2 weeks .4 phone calls... See more

Easier to get into Fort knox that register these cards. Finally after days of attemps I tried to buy something online with (a 3d enabled) card, only for ANOTHER verification code needed but none was s... See more

Utter rubbish! Rarely accepted online, crap website, poor costumer service and hidden maintenance fees (which most other card companies have abolished given how ridiculous they are). I have a com... See more

I cannot activate my card and feel so frustrated and annoyed. It said I have an account which is true but I can’t remember my password so I click on forgot password several times only not to ever rece... See more

Created an account fine but when trying to add the card I received from my employer for Christmas, I get an error and im prompted to call customer support who are no help. I was told my employer needs... See more

Ridiculous. After 6 weeks support get back to me and tell me I need to enter the 6 digit code on back of card as secure login for 3d enrollment. Website only allows you to enter 4 digits. Absolute... See more

I just tried to order the card online for my employees and was given the message that the order could not be processed at this time. I duly called the support line for new customers, and was told that... See more

Awful customer service. Awful user experience. Always problems every year. I cannot register my card, and customer service takes weeks to reply. I now know why since probably every card receiver has a... See more

Awful experience trying to get rewards cards for our staff for Christmas, left holding on for ages 5 phone calls later. Customer Services are useless. Spent 2,500 twice will never use them again!

Over 10 mails sent, my payment was successful, all though when prompted back to merchant page it said payment didn't go through; yet money from account was deducted. I had no advice, respo... See more

It’s supposed to be illegal to charge monthly maintenance fees, but you can’t use the card until you agree to terms & conditions which include a monthly maintenance fee of 3€ a month. (Yes it’s appli... See more

Received a card from work but can’t check the balance. The website is awful saying click on links and words that are not there to click on. Cannot get through to any customer service. Pointless been... See more

The link to check your balance and card details you receive on email expires, so you can't check your card details. If you are lucky enough to manage to create an account to log in and check onlin... See more

I have used my card online and it was fine, I booked flights and accommodation. But I have been in three shops in a row and it won't work? Just says either declined or 'please remove card' when put in... See more

My reward card expired and I contacted perx on two occasions to have a replacement care issued. On both occasions I was assured a new card would be issued......still waiting...never again

The agent was very helpful. He couldn’t resolve the issue but passed it to the tech dept and they emailed me quite quickly with a resolution.

I would never touch Perx reward cards again! They make it so difficult to use, you have register with a Username and Password, which is a pain. They're not widely accepted by shops and if you don't us... See more

Used the service w/o issues for few months on google wallet, then one day I tried to access GetMyeCard app again but it wouldn't work. Larissa, the customer support representative who assisted me went... See more