Joanne Makarus

I just tried to order the card online for my employees and was given the message that the order could not be processed at this time. I duly called the support line for new customers, and was told that they are unable to go into the case and tell me why it wouldn't process the application, and I should reapply in 60 days. Not good enough.

I will use LoveHolidays again as a vehicle to search for hotels etc, but will be booking the hotel and flight directly from now on.

We're just back from an expensive holiday in Crete which was supposed to be in a 5 Star hotel, but it was more like a 2 star with a list of unsafe, and unclean amenites.

We wanted nothing from LoveHolidays but to leave the hotel and return home, out of pocket or not but we were told that this would be difficult i.e. impossible, and that we needed to liaise with hotel to resolve our issues (ants nest in the room x 5, dangerous electrics x 4, broken electrical items x 3, all inclusive hot food was cold, cold food was wilted, fruit was from tins, fish under heat lamps by the look of them for hours as dry and hard on the outside etc etc). Because the hotel moved us to another room (which clearly could do nothing to influence the food / quality and cleanliness of the amenities etc) they wouldn't agree to either move us or arrange return flights.

I placed the order, and within the minute cancelled it as I realised the shipping costs would be too high. I received an email the following evening to say it had been shipped. In order to get a refund for the product (and not the shipping) I would have to post it back at my own cost. Not good enough in my books.

I've dealt with Kathryn for my medical malpractice and professional indemnity for years and she's always done her best to get the best deal, with the broadest cover for me.

It does my heart good to see an Irish company be so professional regarding communications (style and speed); website and ease of ordering; and incredibly fast delivery times! I wouldn't consider changing to anyone else.

I placed an order in March and two months later I have not received a single item from the order.
I've tried to track the item but the Rotita tracking site is unuseable.
I will never order from them again and would not recommend them.
Next challenge will be getting my money back.

As per the reply posted by Rotita - no such email received and still no goods.

Never have I come across a more lacking customer service. They state they will respond to a web chat or email query within a 24hour period - we have now sent multiple emails and web chats over the course of three weeks and have yet to get a single response.