David Parkes

I've booked with Sykes on three occasions now, the process is easy, the first two times the venue was the same, first time round was good so we booked again. My third trip is yet to take place but the Sykes website is easy to navigate, informative and the booking process is as straight forward as it can be, I would say, it's a good user experience.

I ordered a Thule pack n pedal bike rack and the side bar kit to go with it, very quick delivery.

Always sceptical when using a new online supplier but honestly it was a faultless transaction.

I thought the delivery fee was a little steep at £12.99 but that being said, they where £20-30 cheaper on the goods so all in all its a win for me.

If I need to use them again, I won't hesitate, very satisfied.

Always found TSO to be helpful and resolve my issues, the online chat is very useful, sometimes that can be a bit of a queue, but I always get seen to and my issues resolved.

I use TSO for my clients and my business hosting and have a couple of hosting packages.

Great Services Guys!

I ordered before I saw all the negative reviews. I too thought this was a UK site, which it isn't. However my experience is somewhat better than the other posts before me. My product did arrive, a HP Laptop Battery which they claim is an original HP branded and to be honest, it looks it, the print is perfect, it bears the HP name and overall seems to be excellent quality, I have no reason to doubt this claim. I installed the battery today and it still had 89% charge and appears to be working fine. Delivery was very slow, it took about 22 days and the communication was average since they ignored my first email, but did happily respond to my second. I would like to give the review four star instead of three, however since the delivery was slow (from China) and communication was also slow I've opted for a three star rating. Its a shame the only reviews on here are all negative and I wondered if anyone else had a similar experience to me, whom received their product and all is fine.

I've now been using the battery for a few weeks and it charges to 100% just fine, it lasts a good three and half hours from a full charge which is about right from when I had the laptop new. It doesn't get hot, even when my laptop is plugged in and on for hours. I'm a heavy laptop user, my laptop is used for my own business (web design). My conclusion is: My battery appears to be genuine and works perfectly, perhaps I'm just lucky compared to others, but in light of my experience overall I can't complain. Just wished they were upfront and declared they were not in the UK, as I probably would not have purchased from them. Like many others, I prefer to use a UK based company for speedy delivery and product reassurance.

Just glad my product works.