Northern Powergrid Reviews 189

Spoke with Liz B reference at Northern Powergrid about a problem with Utilita. Liz organised a conference call and spoke with Utilita who are difficult to deal with. Amazing help from Liz B. If I could give 20 stars I would .

I have a pole on my land of which I have agreed to take out a wayleave agreement. This has now been going on for months with little of no progress being made. All I ask is to be kept up to date, however the lack of communication is shocking. No wonder there is an abundance of 1 stars. Does the CEO read these reviews.

Kate Quinn who is one of the Northern Grid responders.
O for customer support
10 for Her loyalty to Northern Power Grid.
Copy x paste response
Inaccurate details
I've terminal medical conditions despite on there so called support register received nil communication throughout
Fact Katie unlike your fiction.
You enjoy a monopoly scenario so complaining I realise a waste of time.
I've invested £800 now for a generator
So Northern Power Grid I don't care how bad you are?!
I do feel for others though.
A wee birdy I formed me took you longer to respond for reasons other readers may find interesting¡!!!

Sick of power cuts in my area , now a regular occurrence. The information on their site is limited . States get in touch with chat , etc but no response. These power cuts are becoming more sinister as they are not being truthful about the reason for this . It does not take months for repairs . Approx 8 power cuts in two weeks - disgraceful

Three times the cost, they don't return calls or emails.
referral rebait not honored three months later. ALL and all I would not recommend them at all.
Not organized at all.

Just experienced 3rd power cut since moving here almost 18 months ago. Town of 15,000 so not exactly rural / remote. No power for about 9.5 hours from 11 a.m. Text message service keeps you up to date...fixed by 12:45...no 5pm...no 8pm...no 8:30pm. At least the text message says they aim to deliver 10/10 service...would love to know their plans to upgrade the local infrastructure. Ref INCD-687360-A.

Elderly in-laws 79 & 80 one who is very unsteady on her feet,
Now I get vandalism I get car accidents and also issues with the weather.
Now 3.30pm power went off at in-laws and about 1000 customers.
Now we thought that an elderly in-law had fallen.
So I rang no answer.
Wife rang no answer.
So I get a text saying that we know you’re a priority customer and the electric would be on at 5pm..
So I rang no help whatsoever was told electric would be on at 8 & 8.30pm…
No I got a text to say it would be on at 12 am.
So my in-laws has no heating no hot food. Not even a cuppa.
What sort of company is this.
At the minute it’s not a good one.
The time I’ve bought them some hot food and sorted a coffee it’s not on.
And what do you call priority customers because you don’t at knowledge anymone

You just have to love the text messages from Northern Powergrid... we aim to provide 10/10 service, our team are working hard to reconnect you etc. Well, we regularly experience power cuts. Today it went off around 6. Text from powergrid said back on at 7.45... we thought ok, is what it is. No hot food etc. Eat later. Then at 7.15 we get text stating after 11pm... But it is ok, because they are aiming for a 10/10 service.... I give them 1/10 based on how many power cuts we experience and the patronising text messages.

To summarise- hopeless communication, shocking workmanship, absolutely no care taken of my property and they lie.

A brutal power cut at 4.52am this morning off and on 3 times. Then at 9.07am today yet another power cut.
Instead of spending money on solar farms and wind turbines why not fix the existing failing network?

Response from company regarding my complaint spoke to Joanne Morgan very nice kind assured me problems would not happen again l believe her very quick reply please thank her l would like to add Staff on road fixing fault very nice never stopped working it was a Big fault

What a joke this company is. Power Outage year on year is getting worse. They ought to be ashamed of themselves.

Absolutely shocking! 3 years I've been waiting for someone to make the cables running through 7 trees on my property safe and I to get the same returned email as other subscribers, stating a site visit and consultation took place and there was no concerns.....LIES! The same excuse and lies I've read about on numerous Internet sites. Northern Power Grid pull your socks up and stop telling fibs and get on with providing a service to your consumers.

I contacted Northern Powergrid to report a beech tree that had half blown, the canopy was resting on the power lines. I recieved a reply e-mail within hours to say that their contractors had attended and assessed the tree as needing no further action. They also included in their e-mail an assertion that they had had a discussion with "Sheila" (account used to be in her name) and assured her that the tree was not a danger to the lines.....this came as rather a surprise to me considering that Sheila has been dead for 5 years...perhaps by Ouija board? as I suggested to Northern Powergrid when I rang again to tell them that no such site visit had occured. After several rather surreal phone conversations/e-mails and the threat that I'd have an independabt tree survey done Northern Powerfrid admitted that no site visits had occured despite their several e-mails claiming that they had. Today one of their contractors did appear, agreed that the tree needed work and provisionally booked it in for next week What really concerns me is Northern Powergrid's apparent willingness to claim site visits and tree surveys (plus conversations with dead people) that obviously didn't happen...do they use the same tactic when dealing with trees in say a school-yard,public street etc. which could result in serious injury ,death or property damage?

Utterly hopeless & infuriating.
was informed by letter & text about a 9am to 4:30pm day long power cut a couple of weeks before the day due to 'tree cutting'.
This is bad enough as we are dependent on electricity as are only energy supply, but it then got worse.
When I called a week or so beofre the power cut date, I was then informed that my address was not affected (despite getting a letter hand delivered to inform me that we were affected & the emails/texts). This was a considerable relief as my wife is not in the best of health.
We were then contacted by email/text stating the power cut was happening. I though I'd check as the day was imminent & was informed it was probably affecting us & I should check back Monday as the team didn't work weekends.
In the process, I registered for priority service due to my wife's ill health. I was contacted via this service on Saturday by a head of customer service who confirmed that the power cut WAS affecting our address!
They also said the team would contact me to try to mitigate this. This didn't happen & I had to chase them on Monday-by now, the day before the power cut.
It's bad enough experiencing a day long power cut ( we have never had a power cut this long despite storms etc in over 40years!) but the conflicting & contradictory information, general incompetence & lack of follow up on promises have lead to an inability to mitigate this .
A very poor & anxiety inducing experience.

An update to this-around an hour before the scheduled power cut-they cancelled it! All the hassle & worry etc was for nothing!
The within another hour, they turned up un-announced demanding their battery pack back & rather rudely refusing to accept it was not a good time insisting on the return there & then despite not arranging this.

No doubt we will have to go through this all again when they reschedule.as they have already threatened to do.

You wouldn't run any business this way, let alone an essential public service.

Power went off at 11 pm last night,was told it would be back on between 7.30 and 8.30 this morning.Now they say between 10.45 and 11.45.My freezer and fridge are packed and are defrosting,was told nothing they can do about it

We live in the Ne289tx area of Wallsend. We have had numerous power cuts over the last few years ,loads of excuses. The last cut Saturday 19th of July, street dug up again. The paths and roads are like a patchwork quilt. Absolutely a terrible service. Still waiting for this new excuse.

Had a planned power switch off in our area for approximately 30 mins to be put on a generator. The switch off on the first day was later than they said because someone had forgot to order a generator to switch us onto.
When I spoke to northern power grid on the phone and in person with 1 engineer I was assured that the generator would not go off until the next day when they were planning to put our area back on the supply.
8.20am our electric supply went off bearing in mind we have hundreds of animals on the farm that all rely on ventilation run on electricity which I made northern powergrid aware of.
Rang 105 at 8.20am to tell them generator had gone off, eventually they got an engineer out. Rang back at 9.40 for an update to be told the engineer was going for some parts to fix the generator and would be back at 10.15am.
Then a van from power gen stopped and ask me where the generator was, I told him I didn’t know so for some reason he turned round up the road and came back through our farm like a bat out of hell.
I rang northern powergrid again at 11am to see what was going on just as the power came back on, to be told by accident I think that the generator had run out of diesel. So it took 2 1/2 hours for it to have some diesel put in it. I mean would it not be obvious that the diesel would need topping up as it had been running for nearly 20hrs. I’m no engineer but that’s the first thing I thought of when it went off this morning. 🤔

If only all utility companies could perform like Northern Power we would be in a better place . Rang them yesterday to get an electric cable shrouded whilst we are having work undertaken on my mother’s house. I spoke with Chloe who couldn’t have been more helpful. received 2 emails within quick succession , one to confirm the booking and the second to say the appointed company would be here today Excellent customer service in my view.

Constant power outages! Northern Powergrid are blaming birds, squirrels and debris blowing in the wind. The infrastructure is not fit for purpose (has anyone told Ed?)