Norfolk woodburners Reviews 49

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Thanks to Kerry and his team for a stress free installation of our new woodburner. A chimney liner was installed at the same time and the work was completed with great attention to detail and no mess... See more

Rated 4 out of 5 stars
Invited

Great installation with only one small problem which has been swiftly sorted out all in all very happy with this company

Company replied

Rated 5 out of 5 stars

We have just had a wood burner installed and would definitely recommend this company for their level of service during planning to installation. Response to enquiry was prompt and we were given a deta... See more

Rated 5 out of 5 stars
Invited

Kerry is a great chap, he came out and gave us lots of information and solutions to problems we were having, for example:- we have no chimney, but desperately wanted a burner, we looked at lots of... See more

Company replied

We perform checks on reviews


Company details

  1. Fireplace Store

Information provided by various external sources

Norfolk Woodburners supply and install the very best in wood burners, log burners and multi fuel stoves in Norfolk. Norfolk Woodburners are main agents for Aga, Hunter, Parkray, Cleanburn, Avalon, Eco Ideal, Di Lusso Broseley and Carron stoves Hetas registered. Norfolk Woodburners carry out fireplace alterations, building fireplaces from scratch, supplying and laying hearths. Chimney lining service and full twin wall insulated chimney systems supplied and fitted. Quite simply we do what we say we will do...with a smile! Norfolk's best stove installer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

Looking forward to cooler days

Thanks to Kerry and his team for a stress free installation of our new woodburner. A chimney liner was installed at the same time and the work was completed with great attention to detail and no mess. We really are delighted and are so looking forward to cooler days so we can enjoy it.

July 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very happy with the installation…

Very happy with the installation service and the Castle Stirling woodburning stove is really excellent, provides enormous heat from just a few logs and the glass door stays clear and doesn't get sooty.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Kerry was an absolute gent who provided all the information we needed before installing. James and Kevin were very professional and friendly when installing our Woodburner. Highly recommended.

February 9, 2024
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Many thanks. Keep warm and safe

Rated 5 out of 5 stars

New installation

We have just had a wood burner installed and would definitely recommend this company for their level of service during planning to installation. Response to enquiry was prompt and we were given a detailed estimate, all queries were answered promptly, the installers turned up on time on pre-arranged day. The work entailed opening up an old fire place which was challenging. They were polite, clean, tidy and hardworking. Everything was seamless. We now have a beautiful wood burner to keep us warm. Excellent company would highly recommend.

October 10, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service and installation

I am very pleased with the Service and professionalism of Norfolk Woodburners and the installers. Our new Log burner is fantastic and just what we hoped it would be.
Kerry was very helpful through the whole process and answered all the questions I had helped me choose the right burner for my home. I couldn't be happier with it!
I would definitely recommend Norfolk Woodburners!

May 9, 2022
Unprompted review
Rated 5 out of 5 stars

10/10 experience

I have to give this company 10 out of 10 for efficiency, professionalism and overall a fantastic job . Andy , Sam , Callum and Max were so clean , tidy and professional. Given the amount of work they had to do installing a whole new chimney breast there was minimal mess and they were so professional. They got the job done very quickly , as four of them were at it non stop .
Highly recommend this company ….. the results are fantastic, beyond my expectations. Good communication with Dan and the office staff too . Overall a very well organised professional company .

July 29, 2021
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good, efficient service from this company. The whole process was very straightforward, and when the installation proved to not be as simple as it seemed (due to an underlying problem with our chimney that wasn’t visible until the plaster was removed) this was dealt with quickly and at a fair price. Really pleased with how the stove looks now and looking forward to some colder weather so we can get it going!

June 25, 2020
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Thank you very much Hannah, be warm, cosy and safe! Best wishes from us all at Norfolk Woodburners

Advertisement
Rated 5 out of 5 stars
Invited

Excellent Service

Excellent Service, would highly recommend.

June 17, 2020
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Many thanks, be warm, safe and cosy.

Rated 5 out of 5 stars
Invited

Great service

Great service
Highly recommended many thanks

June 6, 2020
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Many thanks, keep warm and safe

Rated 5 out of 5 stars
Invited

Lovely experience

Lovely experience. We are very happy. Everything looks neat and tidy.

May 30, 2020
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Many thanks Ben, be warm! All the best

Rated 5 out of 5 stars
Invited

Kerry and his team were excellent from…

Kerry and his team were excellent from start to finish, very informative and helpful when choosing our Woodburners and a quick and professional install. Would highly recommend.

May 28, 2020
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Thanks so much Tan, be warm!

Advertisement
Rated 5 out of 5 stars
Invited

Excellent

Excellent service, knowledge and expertise - two Woodburners installed in our holiday cottages. Highly recommended. Thank you!

May 28, 2020
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Thank you, be warm

Rated 5 out of 5 stars
Invited

Fantastic service!!

We couldn't be happier with the service we received from Kerry and the guys at Norfolk Woodburners. Very friendly and professional, we would highly recommend them

December 9, 2019
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Many thanks, be warm! Happy Christmas

Rated 5 out of 5 stars
Invited

Wood Burners delight

Kerry is a great chap, he came out and gave us lots of information and solutions to problems we were having, for example:- we have no chimney, but desperately wanted a burner, we looked at lots of options.
Happy to say we went ahead, our burner was not cheap by any means BUT definitely worth every pound we paid, we decided to also go with a harth, Kerry cane back and made sure the area was suitable before fitting, all round fantastic service.
The burner came with all the essential tickets, as well as safety cards.
Would definitely recommend.

November 23, 2019
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Many thanks for your great review. Be warm!

Advertisement
Rated 5 out of 5 stars
Invited

Great Product & Installation

Installation was really quick, easy and really thorough. Our new wood burner produces so much more heat than our old one. Couldn't be happier with the overall service and product.

November 13, 2019
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Many thanks for your great review. Be warm! Best wishes

Rated 5 out of 5 stars
Invited

Excellent service

Excellent service. All communications answered quickly and fully. A follow up phone call after installation was an excellent touch. Product brilliant.Thank you.

November 3, 2019
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Many thanks for using us and for your kind review. Be warm!

Rated 5 out of 5 stars
Invited

Super happy with our log burner

Super happy with our log burner. Installation went smoothly. Installers took care when installing and left house tidy. Extremely happy with finished product. Would recommend

November 2, 2019
Unprompted review
Norfolk woodburners logo

Reply from Norfolk woodburners

Thanks very much for your kind review and thank you for using us, be warm!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look