Milton Keynes Veterinary Group Reviews 451

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the friendly and competent staff, highlighting the polite, professional, and caring service provided. Consumers consistently mention the kindness, helpfulness, and understanding shown by the team, both to the pets and their owners. Many reviewers have been using this veterinary group for many years, some for over 30 years, and wouldn't consider going anywhere else. People value the thorough and gentle treatment their pets receive, noting that the vets make the animals feel at ease. Reviewers also appreciate the sensible advice and treatment provided, with many specifically mentioning the positive experiences they've had at various branches. The ability to easily book appointments and the helpfulness of the reception staff and nurses are additional points of praise.

Based on these reviews

Rated 5 out of 5 stars

I made two visits on Friday 12th September. Freddie Rickwood went in the morning for his first annual booster. He waited patiently to be seen. Honey Cumberland went in the afternoon as my mum was co... See more

Company replied

Rated 5 out of 5 stars

The vets at Whaddon Way surgery are always caring, attentive and refreshingly honest in their opinion about the best treatment options for your pet. In the past, I have dealt with a bigger brand compa... See more

Company replied

Rated 5 out of 5 stars

I have all 3 of my fur babies registered with these vets. The people that work in all of the surgeries are so helpful right from the receptionist up to the Vets. It really feels like they care about m... See more

Company replied

Rated 5 out of 5 stars

As always, the latest visit was a very good experience at the Stony Stratford surgery. I only wish I'd realised years ago that MKVG is infinitely better than the soulless 'pet supermarket' of a certai... See more

Company replied

Rated 4 out of 5 stars

I was not happy that I was charged for the tear test and was not told in advance that there would be a charge. It was clear that my dog was making tears as her eyes are nice and glassy. Also the fac... See more

Company replied

Rated 5 out of 5 stars

From a cheery greeting at reception to a very helpful and caring visit with vet while she gave our cat his annual booster.

Company replied

Rated 5 out of 5 stars

Bailey our dog is on the pet plan, she gets vaccination, bum squeezes as we call them and nail clipping for free on her checkups. They are very quick to get you an appointment, good with repeat medica... See more

Company replied

Rated 5 out of 5 stars

Our dog Maisie is 15 years old now and she has always had the best care from Milton Keynes Veterinary Group. Jordan has been wonderful with her and sees her regularly now to ensure her latter years a... See more

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Rated 3 out of 5 stars

I've lived in Milton Keynes for 12 years and have had lots of dogs and cats being treated at the Hospital. I'm nearly always happy with the treatment they receive. The biggest issue is always the staf... See more

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Rated 5 out of 5 stars

10/10 service from the team at MK Vet Group in Walnut Tree this week. After bringing my cat in due to ongoing issues, she was given a diagnosis and operated on very quickly. Everyone from the receptio... See more

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Rated 5 out of 5 stars

We go to the Stoke Road branch. Always a great service, both the cat and dog are made a big fuss of. I had a lot of questions when we first got our puppy as we'd never had one before and there was nev... See more

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Rated 5 out of 5 stars

I’ve been going to Stony MK Vets for many years for our cat’s annual boosters and check ups. I always get a great service, appointments are on time and the checks are thorough. Also, they aren’t try... See more

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Rated 5 out of 5 stars

I have inherited an eleven year old dog with several medical issues. I have taken all my animals to MK vets over the years and have always had good service and care. This time was no exception, I wa... See more

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Rated 5 out of 5 stars

Having just transferred to this vets the improvement is astounding. Professional, responsive, spotless, punctual, caring, switched on. I’m so pleased! My nervous little cocker is already warming up an... See more

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Rated 5 out of 5 stars

I have used this veterinary group practice for over 30 years for all my cats and on the odd occasion, injured wildlife. I’ve always found the whole team to be incredibly helpful, kind, compassionate a... See more

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Rated 5 out of 5 stars

I went to Walnut Tree Vets and what a great vet I saw " Jordan " she is amazing, she really is an animal lover and gave my dog a thorough check before giving her her injection. Also gave me some val... See more

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Rated 5 out of 5 stars

Recently visited Whaddon Way surgery for my dogs annual booster which is covered under a monthly plan. Both the receptionist & Vet who we saw were so friendly. My appointment was on time & I was able... See more

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Rated 5 out of 5 stars

Routine booster visit. Have used MKVet Group since it was Snook Richmond I believe, nearly 30 years ago. My current companion is not an easy patient, but the vet and reception staff, nurses, all co... See more

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Rated 5 out of 5 stars

We always receive excellent service from all the staff either through the chat or at the practice . I took my cat for her vaccination the other day and found out that she has a tooth problem . The vet... See more

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Rated 5 out of 5 stars

Absolutely recommend Whaddon way practice, took my dog in for her yearly injection as part of her pet plan, Vet was so good with her, also gave her a good overall check. Just an absolute pleasure to s... See more

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Rated 5 out of 5 stars

Andre at Stoke Road is always so reassuring and calming with our cat. The vets is never an experience that is easy for our cat, but Andre and the team make it as smooth and as painless as possible whi... See more

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Rated 5 out of 5 stars

We’ve been with MK vets for a very long time now with a variety of dogs & cats … no problems getting an appointment, sensible advice & treatment when required .. lovely friendly reception staff & nurs... See more

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Rated 5 out of 5 stars

Took my cat in as I was worried about a genetic condition, the vet was very thorough and listened to my concerns whilst reassuring me. She was very good and made the cat feel at ease. Always a good ex... See more

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Rated 5 out of 5 stars

The waiting area is clean. The reception staff were very friendly and helpful The vet was excellent with Max, and treated us as equals when it came to discussion of how to try to manage his weight... See more

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Rated 5 out of 5 stars

I have been using Milton Keynes Veterinary Group for 12 years, but after a recent negative experience at Walnut tree I made sure I booked with Adi, at the Willen surgery. She is such a professional, s... See more

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Rated 5 out of 5 stars

Ava's first visit was almost a disaster as she doesn't like going to the vet, wouldn't enter, slipped her lead and did a runner..vet staff came out and helped catch her and delivered her yearly jab ou... See more

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Rated 5 out of 5 stars

I have used this practice for over 20 years, and wouldn't go anywhere else. All staff are very friendly and competent. They have never offered unessarary or overpriced tests ect. Compared to a vet my... See more

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Rated 5 out of 5 stars

Took the dog for annual vaccinations and he got a thorough physical exam, plenty of time for me to ask questions which were all answered fully. Very happy with the service and no charge as paid via t... See more

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Rated 5 out of 5 stars

We visited the Stoke Road surgery for the first time and the vet we saw there was lovely. She took the time to familiarise herself with our dog and was very patient and understanding with him, where p... See more

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Rated 5 out of 5 stars

My whole family have used MK Vet Group for many years & we 100% recommend them for their pet care, advice & sheer love for animals. Wouldn’t go anywhere else.

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Rated 5 out of 5 stars

Joanna is such a caring and professional vet. Travelled to Stony to see her. She gave the vaccinations with a small needle and my little dog didn't notice. Would recommend her to anyone.

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Rated 5 out of 5 stars

My pet received excellent treatment and was made to feel comfortable before her treatment began. I have been using Milton Keynes Veterinary Group for over 30 years and I have always found them to be k... See more

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Rated 5 out of 5 stars

We see Ade and she’s amazing! Knowledgeable, insightful, professional and understanding. The receptionists are helpful and friendly and the PetsApp gets a quick and useful response. Wouldn’t go anywhe... See more

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Rated 5 out of 5 stars

The vet was very gentle with my cat during her annual booster and check up and my cat was put at ease. I’ve always had caring and professional service from the practice and would highly recommend it.

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Rated 5 out of 5 stars

We have taken our cats to the Willen surgery over a number of years and have always received an excellent service with friendly and caring staff. We are very lucky to live in Willen so it’s perfect fo... See more

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Rated 5 out of 5 stars

Excellent service, staff are always helpful and polite, vet always makes the dogs feel at ease. I have been using them for nearly 30 years and have never had any issues, would recommend them.

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Rated 5 out of 5 stars

As always polite, professional and caring service. Whatever my pets have gone for routine care, surgery, emergency care they have been well cared for. Thoroughly recommend

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Rated 5 out of 5 stars

Excellant service throughout. have used this practise for a about 12 years, very friendly receptionist and vet. Was given honest answers to all questions asked .Would definately reccommend.

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Rated 5 out of 5 stars

Routine booster, and ear drops. Been visiting mk vets with all our dogs for over 18 years and who have always looked after all our dogs, from our previous Bernese and our current Shih tzu

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Rated 5 out of 5 stars

A friendly welcome from the receptionist who booked Basil in for his vaccination and made up his repeat medication. The vet was very friendly and reassuring when Basil had his jab. Thank you.

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Rated 5 out of 5 stars

Very friendly and helpful vets and staff. Have been taking my cats here for over 7+ years, never had any issue with service and would absolutely recommend them to everyone.

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Rated 5 out of 5 stars

Really professional & friendly staff. The vet was really helpful & a good discussion about helping my dog with her fear of fireworks & prescribed a treatment that worked.

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Rated 5 out of 5 stars

Sadly, we recently had to say goodbye to our beloved cocker spaniel, Marnie. She had several health problems and so was a regular at the vets. I would like to say a big thanks to the Milton Ke... See more

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Rated 5 out of 5 stars

I found the people at the Stony Stratford surgery lovely. It seemed less stressful for my neurotic JRT too, than at my old vet practice. Highly recommended.

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Rated 5 out of 5 stars

I can’t recommend these guys enough. I’ve been taking my pets there for years. I’ve been to different sites and I always find the staff welcoming and friendly. I’ve seen a few different vets and I’ve... See more

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Rated 5 out of 5 stars

My dog, Ozzy can be very anxious & the vet was so kind & understanding, going at his pace & ensuring he was as happy as possible. Thank you so much x

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Rated 5 out of 5 stars

My dog Princess is a 16yr old staffy with health problems. We were seen by Debbie, she new exactly what was wrong and new the symptoms she was having. Debbie was great and extremely helpful a... See more

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Rated 5 out of 5 stars

Friendly receptionist. Knowledgeable and 'caring' vet, who explained everything clearly. Thank you.

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Rated 5 out of 5 stars

Was seen quickly and the issue was dealt with from the options on offer. I was happy with the service from the friendly and knowledgeable staff.

Company replied

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Company details

  1. Veterinarian

Written by the company

We are an independent, family run veterinary practice with five different locations across the city. We take pride in offering total care for your pet, from advice on choosing your new family member through to routine vaccinations, medical treatment, neutering, major surgery, health advice and geriatric care. We strive to be the best veterinary practice in Milton Keynes by offering a friendly, caring service. Our team understand the importance of affordable, quality pet care and we’d like to help you give your pet the best life possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

451 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Check up time

We took Ghillie for his annual vaccination at 16:45 to the Willen Practise. The surgery was very quiet with only one other dog ahead of us. Ghillie was able to stay on the ground for his check up and very quickly made friends with his vet. A few additional minor worries were able to be discussed and dismissed. It was a delightful stress free visit for Ghillie and his people.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Great handling of nervous pooch

The vet handled by overly terrified of vets rescue dog with care and reassurance. Speaking calmly, offering treats and stroking.
He had his annual vaccination with no issue and even though still trembling (my dog) he also managed to get his nails clipped too.
Stoke Road is a small relaxed location which also helps.

October 10, 2025
Unprompted review
Rated 4 out of 5 stars

I was not happy that I was charged for…

I was not happy that I was charged for the tear test and was not told in advance that there would be a charge. It was clear that my dog was making tears as her eyes are nice and glassy.
Also the fact that I had to have the consultation was a surprise as Bella will need this medicine for life and am happy for a yearly review to tie in with vaccines but not to have to come 6 monthly. My bill was £168! Which is excessive in this instance.

October 3, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thank you for your feedback. We’re so sorry that your experience did not match your expectations.

We would like the opportunity to discuss your concerns. Please would you be able to contact us on info@mkvetgroup.co.uk.

Milton Keynes Veterinary Group

Rated 5 out of 5 stars

Vet visit

From a cheery greeting at reception to a very helpful and caring visit with vet while she gave our cat his annual booster.

September 29, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Love and care goes a long way

I have all 3 of my fur babies registered with these vets. The people that work in all of the surgeries are so helpful right from the receptionist up to the Vets. It really feels like they care about my pets as much as I do. I have and will always recommend these guys.

September 26, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

Thank you Rachel and Lee…

I made two visits on Friday 12th September. Freddie Rickwood went in the morning for his first annual booster. He waited patiently to be seen.
Honey Cumberland went in the afternoon as my mum was concerned about her level of movement, this has been dealt with, much to Mum's relief as Honey is an elderly lady.

September 12, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Honest and Caring Vet

The vets at Whaddon Way surgery are always caring, attentive and refreshingly honest in their opinion about the best treatment options for your pet. In the past, I have dealt with a bigger brand company who pushed products on us rather than listened to our concerns. The reception staff are usually polite but not over friendly, however, on this visit I was greeted and assisted by a very kind and helpful lady.

August 29, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Problem easily solved

Was seen quickly and the issue was dealt with from the options on offer.
I was happy with the service from the friendly and knowledgeable staff.

August 20, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

The Vet was very thorough when Teddy…

The Vet was very thorough when Teddy (my JRT) went for is annual check up.

August 14, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Bailey is treated very well

Bailey our dog is on the pet plan, she gets vaccination, bum squeezes as we call them and nail clipping for free on her checkups. They are very quick to get you an appointment, good with repeat medications and reminders and the nurses/vets are all lovely and happy

August 13, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Excellent

As always, the latest visit was a very good experience at the Stony Stratford surgery. I only wish I'd realised years ago that MKVG is infinitely better than the soulless 'pet supermarket' of a certain large local chain. My dogs deserve good health care and now that's what they're getting.

August 13, 2025
Unprompted review
Milton Keynes Veterinary Group logo

Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Friendly receptionist

Friendly receptionist. Knowledgeable and 'caring' vet, who explained everything clearly. Thank you.

August 12, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

Lovely small friendly veterinary…

Lovely small friendly veterinary practice at Willen

August 8, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Excellent service

Lovely, cool and friendly atmosphere with professional service and a smile. Highly recommend

August 8, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

HAPPY HAPPY HAPPY.

I've been with the company for over 12years and always feel welcome, all the staff are fantastic, my last dog Leo was very poorly for the last 3 years of his life and was looked after so lovely at Wallnut Tree, I now have another dog who is also being looked after so we'll,there is a vets in my town now but as I am so happy with this one, it's worth the journey.

August 6, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

Able to get an appointment on the same…

Able to get an appointment on the same day for an unwell pet. Friendly, helpful and knowledgable staff

July 31, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

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Rated 5 out of 5 stars

Fantastic lovely vets

Fantastic lovely vets
Very thorough
Teddy loves visiting

July 21, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 5 out of 5 stars

We always receive excellent service…

We always receive excellent service from all the staff either through the chat or at the practice . I took my cat for her vaccination the other day and found out that she has a tooth problem . The vet explained what needed to be done and helped me with my queries regarding the pet insurance . My cat was very nervous so they dealt with her quickly so I could get her back home . Excellent service and lovely staff

July 5, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thanks so much for taking the time to leave us a 5-star rating, this is very much appreciated by the team and we look forward to seeing you in the future.

Milton Keynes Vet Group Team

Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. I found this practice to be far more focused on making money than on the wellbeing of animals. It felt more like dealing with a corporate chain than a caring local vet.

The staff seemed poorly trained, and the vets didn’t inspire confidence—especially when it came to handling dogs. My dog was visibly anxious during the visit, and instead of helping to calm him, they escalated the situation by trying to muzzle him unnecessarily. When he reacted, they blamed me rather than looking at how they handled things.

They also failed to properly document important vaccinations and medication, including a kennel cough vaccine, which could have had serious consequences. I’ve had multiple issues across this vet group, and honestly, I wouldn't trust them again with my pet’s care.

Avoid this vet if you want proper treatment for your animal and honest, competent service.

July 1, 2025
Unprompted review
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Reply from Milton Keynes Veterinary Group

Thank you for taking the time to leave a review for Milton Keynes Veterinary Group.

We are sorry to hear that you feel the service you received when you visited was not as you expected from our team. If you could please contact the surgery at info@mkvetgroup.co.uk with some more information we would be happy to investigate what happened and discuss your case in more detail. We look forward to hearing from you.

Milton Keynes Vet Group Team

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