---Updated on 7th of Aug--- I had experienced kind of lost my item and complained seller directly. the Person in Charge who names Johnel M accompanied very kindly and quickly. Even not o... See more
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Written by the company
In unserem umfangreichen Sortiment aus über 2.000 Brillen gibt es das perfekte Modell für dich! Ob Gleitsichtgläser oder Blaulichtfilter, Sonnenbrille oder Arbeitsplatzmodell - in unserem Onlineshop wirst du fündig. Dein Lieblingsmodell gibt es mit Einstärkengläsern schon ab 29 € oder mit Gleitsichtgläsern schon ab 129 €.
Bei unseren Brillengläsern sind Härtung, Kratzschutz und eine Antireflexionsbeschichtung immer inklusive! Auf Wunsch kannst du deine Brille auch mit dünneren Gläsern oder einer Glasveredelung wie einem Blaulichtfilter bestellen.
Written by the company
30 Tage Geld-zurück-Garantie
Wir wollen, dass du mit deiner neuen Brille absolut glücklich bist, deshalb gilt bei Brille24 eine 30-tägige Geld-zurück-Garantie. Solltest du in den ersten 30 Tagen mit deiner Brille nicht zufrieden sein, dann schicke sie uns zurück und wir erstatten dir den vollen Kaufbetrag.
Replied to 97% of negative reviews
Typically replies within 48 hours
I'm really happy about basically everything. The glasses are good quality, good price. They came on time and they were packed. Really good. Keep on going.
I bought pair of prescription glasses from brille24 and it was quickly processed and i had the glasses within a week. Well it suit my face. So i initiated the refund process which was so smooth and fast. Now i am going to order another pair. Amazing seller. Definitely recommended.
Great service. Fast, accurate, flexible terms, terrific value for someone with an astigmatism.
That was very nice shopping experience. Everything was smooth and accurate in detail and shipped very fast
Quality of products are getting worse. I am ordering my glasses with brille24 provider already for years but in last two years is more miss then hit experience. I find this very disappointing and shame. I hope quality will improve.
Reply from Brille24
Very easy to order, fast production and delivery. The glasses fit perfectly ! Very good experience all in all.
Very good service!
One minus point- pick the more expensive frames (the cheap ones don't last, even if Titanium, the glue or soldering points are weak)
---Updated on 7th of Aug---
I had experienced kind of lost my item and complained seller directly. the Person in Charge who names Johnel M accompanied very kindly and quickly. Even not only my item arrived, compensated as one more sunglasses too (the options could be chosen as the fully refund, one glasses as free and etc)
However, delay is delay I decided to give 4stars because I couldn't use it on my vacation due to the delay.
But I really appreciate Johnel for quick actions.
--------------------------------
Where is my Package?
I ordered a sunglasses on 23th June.
And today, it's been already 2weeks but not delivered yet.
Packake tracking only says “Die Sendung wurde elektronisch angekündigt.”
Reply from Brille24
Having received a satisfactory follow-up via email and a prompt response from their team concerning their service, I am now editing my review. It is indeed gratifying to receive a reply regarding one's feedback, and I am doing so because of their commitment to brand value. I would like to give special mention to one of their voice team members, Johnel M, who contacted me and instilled confidence in me to reconsider this brand.
Reply from Brille24
Very reasonable price and good customer service response.
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