Brille24 Reviews 13,891

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, noting the staff's kindness and helpfulness. People appreciate the high quality of the products, especially considering the reasonable prices. Consumers also highlight the efficiency and speed of the delivery service. Many reviewers report a smooth and accurate shopping experience, from placing the order to receiving the product. Customers are particularly pleased with the company's responsiveness and flexibility, especially when addressing specific requests or issues. The overall consensus points to a reliable and customer-friendly business that provides excellent value.

Based on these reviews

Rated 4 out of 5 stars
Verified

---Updated on 7th of Aug--- I had experienced kind of lost my item and complained seller directly. the Person in Charge who names Johnel M accompanied very kindly and quickly. Even not o... See more

Company replied

Rated 4 out of 5 stars

I totally recommend them. They have several options, the glasses are ready within days, the prices are more than fair, and what really sold it for me was that they made my sunglasses with a prescr... See more

Rated 5 out of 5 stars
Verified

I bought pair of prescription glasses from brille24 and it was quickly processed and i had the glasses within a week. Well it suit my face. So i initiated the refund process which was so smooth and fa... See more

Rated 5 out of 5 stars
Verified

This pair of sunglasses is simply amazing! Whether I'm traveling or shopping, they are extremely convenient and stylish. The design is simple yet modern, and they are very comfortable to wear, fitting... See more

Rated 5 out of 5 stars
Invited

I rate the shop very positively. I am from Slovakia, and I had no problem to make an order of dioptric glasses with delivery to my country. The RayBan glasses arrived within 3 weeks and I am... See more

Rated 5 out of 5 stars
Verified

Very good service! One minus point- pick the more expensive frames (the cheap ones don't last, even if Titanium, the glue or soldering points are weak)

Rated 5 out of 5 stars
Redirected

after sending picture and additional requests the order was confirmed: laser welding and adjustments tracking of package: perfect time of response: perfekt result: perfekt remarkt: in the last 2 y... See more

Rated 5 out of 5 stars
Verified

That was very nice shopping experience. Everything was smooth and accurate in detail and shipped very fast

Rated 5 out of 5 stars
Verified

Very easy to order, fast production and delivery. The glasses fit perfectly ! Very good experience all in all.

Rated 5 out of 5 stars
Verified

Great service. Fast, accurate, flexible terms, terrific value for someone with an astigmatism.

Rated 5 out of 5 stars
Verified

Amazing quality for amazing price I’m really happy with my pair. I wish they could come quicker apart from that no complaints :)

Rated 5 out of 5 stars
Verified

Excellent. My glasses are perfect and arrive quickly.

Rated 5 out of 5 stars

After good experience with Brille24, I used another resource for contact lenses, but recently found that there is a concurrent an versatile offer on line again, so we are buying with confidence and sa... See more

Rated 5 out of 5 stars

Great shop nice up to date choices very good service verry good quality of the products. I have ordered already many glasses they become my house supplier. Never had any problem with them once there w... See more

Rated 5 out of 5 stars

Die Brillen sind preislich angemessen und weisen eine hervorragende Qualität auf. Die Lieferung kommt pünktlich an; die Brille eingepackt in Etui mit Brillenputztuch. Auch der Brille24-Service ist z... See more

Rated 5 out of 5 stars
Verified

Very reasonable price and good customer service response.

Rated 5 out of 5 stars

I received my glasses almost as fast as I would order them from a local provider. The price is very compettitive. And I cannot object the quality as well. BR, M

Rated 4 out of 5 stars
Verified

The price offers from you are very good. The quality is okay. Delivery takes a little bit longer time than expected. Create a virtual try on of the glasses.

Rated 4 out of 5 stars
Verified

Having received a satisfactory follow-up via email and a prompt response from their team concerning their service, I am now editing my review. It is indeed gratifying to receive a reply regarding one'... See more

Company replied

Rated 5 out of 5 stars

Surprisingly good quality for the price. And customer service was really helpful too.

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Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Sunglasses Store

About Brille24

Written by the company

Deine Brille - ohne Kompromisse

In unserem umfangreichen Sortiment aus über 2.000 Brillen gibt es das perfekte Modell für dich! Ob Gleitsichtgläser oder Blaulichtfilter, Sonnenbrille oder Arbeitsplatzmodell - in unserem Onlineshop wirst du fündig. Dein Lieblingsmodell gibt es mit Einstärkengläsern schon ab 29 € oder mit Gleitsichtgläsern schon ab 129 €.

Das perfekte Glas für dich

Bei unseren Brillengläsern sind Härtung, Kratzschutz und eine Antireflexionsbeschichtung immer inklusive! Auf Wunsch kannst du deine Brille auch mit dünneren Gläsern oder einer Glasveredelung wie einem Blaulichtfilter bestellen.

Der Brille24 Kundenservice

Written by the company

Wir sind für dich da!
Unser Kundenservice steht dir bei Fragen oder Problemen gerne zur Seite! Du erreichst uns jederzeit per Mail unter kundenservice@brille24.de oder montags bis freitags von 9:00 bis 18:00 Uhr unter 0800 40 400 25 telefonisch.

Kauf ohne Risiko

30 Tage Geld-zurück-Garantie

Wir wollen, dass du mit deiner neuen Brille absolut glücklich bist, deshalb gilt bei Brille24 eine 30-tägige Geld-zurück-Garantie. Solltest du in den ersten 30 Tagen mit deiner Brille nicht zufrieden sein, dann schicke sie uns zurück und wir erstatten dir den vollen Kaufbetrag.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

I bought pair of prescription glasses…

I bought pair of prescription glasses from brille24 and it was quickly processed and i had the glasses within a week. Well it suit my face. So i initiated the refund process which was so smooth and fast. Now i am going to order another pair. Amazing seller. Definitely recommended.

September 17, 2025
Rated 1 out of 5 stars
Verified

Quality of products are getting worse

Quality of products are getting worse. I am ordering my glasses with brille24 provider already for years but in last two years is more miss then hit experience. I find this very disappointing and shame. I hope quality will improve.

August 8, 2025
Brille24 logo

Reply from Brille24

Lieber Bojan,

vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Es tut mir wirklich leid, dass ich das Problem mit Ihren Brillen nicht früher bemerkt habe, und ich kann gut nachvollziehen, wie enttäuschend das sein muss – besonders, da Sie schon viele Jahre ein treuer Brille24-Kunde sind.

Es ist sehr bedauerlich zu hören, dass die Qualität in den letzten zwei Jahren nicht Ihren Erwartungen entsprochen hat. Wir schätzen Ihr Vertrauen sehr und möchten Ihnen versichern, dass Ihre Anliegen an unser Qualitätskontrollteam weitergeleitet wurden, damit wir unsere Produkte und Prozesse verbessern können.

Bitte prüfen Sie später heute Ihren Posteingang, dort finden Sie weitere Informationen, wie wir Ihr Anliegen bearbeiten können.

Seien Sie versichert, dass wir Sie während des gesamten Prozesses unterstützen. Sollten Sie weitere Hilfe benötigen, zögern Sie bitte nicht, sich an uns zu wenden. Ihre Zufriedenheit hat für uns oberste Priorität.

Nochmals entschuldigen wir uns aufrichtig für die entstandenen Unannehmlichkeiten.

Herzliche Grüße
Ihr Team von Brille24

Rated 5 out of 5 stars
Verified

very good experience

Very easy to order, fast production and delivery. The glasses fit perfectly ! Very good experience all in all.

August 1, 2025
Rated 5 out of 5 stars
Verified

Very good service!

Very good service!
One minus point- pick the more expensive frames (the cheap ones don't last, even if Titanium, the glue or soldering points are weak)

July 15, 2025
Rated 4 out of 5 stars
Verified

Where is my Package?

---Updated on 7th of Aug---

I had experienced kind of lost my item and complained seller directly. the Person in Charge who names Johnel M accompanied very kindly and quickly. Even not only my item arrived, compensated as one more sunglasses too (the options could be chosen as the fully refund, one glasses as free and etc)

However, delay is delay I decided to give 4stars because I couldn't use it on my vacation due to the delay.

But I really appreciate Johnel for quick actions.
--------------------------------
Where is my Package?
I ordered a sunglasses on 23th June.
And today, it's been already 2weeks but not delivered yet.
Packake tracking only says “Die Sendung wurde elektronisch angekündigt.”

July 7, 2025
Brille24 logo

Reply from Brille24

Sehr geehrter Kunde,

wir hoffen, diese Nachricht erreicht Sie wohlbehalten. Wir entschuldigen uns aufrichtig für etwaige Probleme, die Sie mit Ihrer letzten Brillenbestellung erlebt haben. Dies entspricht keinesfalls dem Service, den wir bieten möchten, und wir setzen alles daran, die Angelegenheit so schnell wie möglich zu klären.

Bitte prüfen Sie später heute Ihren Posteingang für weitere Informationen, wie wir Ihr Anliegen lösen können.

Seien Sie versichert, dass wir Sie während des gesamten Prozesses unterstützen. Sollten Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Ihre Zufriedenheit hat für uns oberste Priorität.

Nochmals entschuldigen wir uns aufrichtig für die entstandenen Unannehmlichkeiten.

Mit freundlichen Grüßen
Ihr Team Brille

Rated 4 out of 5 stars
Verified

Overall okay experience

Having received a satisfactory follow-up via email and a prompt response from their team concerning their service, I am now editing my review. It is indeed gratifying to receive a reply regarding one's feedback, and I am doing so because of their commitment to brand value. I would like to give special mention to one of their voice team members, Johnel M, who contacted me and instilled confidence in me to reconsider this brand.

July 1, 2025
Brille24 logo

Reply from Brille24

Sehr geehrte Kundin, sehr geehrter Kunde,

wir hoffen, diese Nachricht erreicht Sie wohlbehalten. Wir entschuldigen uns aufrichtig für die Probleme, die Sie mit Ihrer letzten Brillenbestellung erfahren haben. Das entspricht keinesfalls dem Serviceniveau, das wir anstreben, und wir sind bestrebt, die Angelegenheit so schnell wie möglich zu klären.

Bitte prüfen Sie heute im Laufe des Tages Ihren Posteingang, um weitere Informationen zu erhalten, wie wir Ihr Anliegen bearbeiten können.

Seien Sie versichert, dass wir Sie während des gesamten Prozesses unterstützen. Sollten Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Ihre Zufriedenheit hat für uns höchste Priorität.

Nochmals entschuldigen wir uns vielmals für die entstandenen Unannehmlichkeiten.

Mit freundlichen Grüßen
Ihr Team Brille

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