mastersintime.com Reviews 211

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent selection of products, including watches and replacement straps, often highlighting the availability of hard-to-find items. Consumers appreciate the competitive pricing and the overall shopping experience, noting the ease of online ordering and the acceptance of various credit cards. People are particularly satisfied with the delivery service, frequently mentioning fast and reasonable shipping, even for international orders. Consumers also value the responsive and helpful customer service, with staff members who are quick to address queries and provide necessary information. The quality of the products and the secure packaging are additional points of satisfaction for reviewers.

Based on these reviews

Rated 5 out of 5 stars

Bought an Hamilton stainless steel bracelet from them. Flawless experience, package was at my door 3 days after I placed the order. Awesome guys

Rated 5 out of 5 stars

I was able to find watches I couldn't locate elsewhere. The brand I was looking for is not prevalent in the USA. I made my first purchase easily on their site and immediately received confirmation ema... See more

Company replied

Rated 5 out of 5 stars

I didn't think I'd ever wear this watch again but the new band has brought it back into rotation! It was super easy to find with the search on the website. Although it was not in stock when I looked,... See more

Company replied

Rated 5 out of 5 stars

Finding the right watch band for your favourite watch isn't always easy, but Masterintime made it easy and affordable. I thought I was going to have to store my watch in the drawer never be worn... See more

Company replied

Rated 5 out of 5 stars

Very easy to select a suitable watch band for my Citizen watch by model number even though the original band is no longer available. Several quality options were provided as replacements on the websi... See more

Company replied

Rated 5 out of 5 stars

Very good pool of products. Simple to find what you need. Great suggestion on additional items may need when buying spare parts. Fast delivery and good packing. Improvement can be done on tracing of... See more

Company replied

Rated 5 out of 5 stars

I ordered a genuine replacement watch band for my Bering watch. It arrived quickly after I ordered it and was exactly right. The communication was excellent. I highly recommend Masters in Time as ge... See more

Company replied

Rated 5 out of 5 stars

Great selection of fashion watches and parts for fashion watches - Fossil and Tommy Hilfiger. My brother and friend own Fossil and Tommy Hilfiger watches, and sometimes we will need strap replacemen... See more

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Rated 5 out of 5 stars

The speed and efficiency of responding to my purchase was excellent. Dispatch was prompt and the watch I purchased was placed into the hands of a trusted shipper (Post Nl, then NZ Post). I had confide... See more

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Rated 5 out of 5 stars

I needed a replacement band for my old Swatch watch. The website offered many different designs and I found two that I liked. The whole experience of finding a band and paying for it was very easy.... See more

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Rated 4 out of 5 stars

The leather bracelet I received breaks after only two hours of use. So, I am waiting for the new one to review this notation. 25/09, after contacts with the kind and efficient customer service, I am... See more

Company replied

Rated 5 out of 5 stars

Everything was handled very professionally. Since my package wasn’t arriving, I contacted your company, and they immediately advised me on what the issue might be. It turned out that the delay was due... See more

Company replied

Rated 5 out of 5 stars

A good deal on a hard-to-find watchband for an unusual watch, the Hamilton Ventura. I found this retro-style, genuine Hamilton band to complement the watch. The package needed 12 days to arrive from t... See more

Company replied

Rated 5 out of 5 stars

I've placed an order for 2 strap watches - both were genuine and original products, it was posted to me via DHL courier service and arrived ahead of time. Their collection including all types of... See more

Rated 5 out of 5 stars

Excellent range of watches and budgets. Good pictures which represent the products accurately. My watch was delivered as promised, on time and well packaged to deal with the long journey from The Ne... See more

Company replied

Rated 5 out of 5 stars

I bought a leather strap for my citizen watch that is ~15 years old. The website listed several straps and I ordered one which fit perfectly. Fast shipping within a day of placing the order.

Rated 5 out of 5 stars

Helpful, friendly English speaking staff. Online ordering was easy to use - all credit cards accepted too. I received my order confirmation, then dispatch details and the order arrived on time. Perfec... See more

Rated 5 out of 5 stars

I bought a Ice watch from this website that offer the best price. No problem with overseas shipping from Netherland to Singapore. Item received in good condition. The watch box was protected with bubb... See more

Rated 5 out of 5 stars

Arrived reasonably quickly to New Zealand and watch strap is the genuine product. I was a bit nervous about ordering from an unknown source but there were no issues and I would definitely use them aga... See more

Company replied

Rated 5 out of 5 stars

I needed a replacement leather strap for my Seiko watch and as I have used mastersintime previously with very good experience I chose them again. They had what I needed and was easy to buy on line. Qu... See more

Company replied

Rated 5 out of 5 stars

I had to order a Tissot watchband from Mastersintime as it was the only online supplier I could find as there were none available in Australia. I ordered it on a Thursday and it was delivered on Mo... See more

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Rated 5 out of 5 stars

Although it took a little extra time for the replacement watch strap for my ancient Swatch watch to arrive at my home in the US, the entire process was painless. My watch looks great now!

Company replied

Rated 5 out of 5 stars

This was my first time ordering from this company. The watch arrived within 7 days in perfect condition and I am very pleased with it. I contacted customer services a few times and each time they r... See more

Rated 5 out of 5 stars

Great experience shopping on the website, found the item I was looking for. Delivery was right on time just as described while I ordered. Had no problems at all with the order and band fit the watc... See more

Rated 5 out of 5 stars

Struggling to find the original seiko strap I wanted at a competitive price. Finally got one here delivered early and on wrist. Thank you. Would recommend.

Company replied

Rated 5 out of 5 stars

Best price on the web for this peice, shipping was fast and reasonable. They have an excellent selection. Watch was factory fresh. I will definitely be doing return business.

Rated 5 out of 5 stars

Great seller! I bought a Citizen Gmt watch from Mastersintime. The price was great and so was the shopping experience. The watch was well packed and arrived on time. I was updated on the shipping pro... See more

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Rated 5 out of 5 stars

I ordered a watch and was really pleased to see there was no shipping/delivery charge to the UK. Price was excellent and watch arrived within a few days. I highly recommend this company. Excellent... See more

Rated 5 out of 5 stars

I purchased a replacement watch band that was not easy to locate. MastersInTime carries it at a reasonable price and shipping was very reasonable. The tracking system was easy to use and, given that... See more

Company replied

Rated 4 out of 5 stars

I am giving a four-star rating and providing feedback on my recent purchase. I am a fan of the products from Master in Time as they are top-notch and unique. Previously, I had a fast shipment experien... See more

Company replied

Rated 5 out of 5 stars

I was able to get a difficult to find watchband. The online tool made it easy to make sure my watch matched the band and once I ordered the delivery was promptly expedited.

Company replied

Rated 4 out of 5 stars

I bought many Swatch watches from this dealer over the years. They did offer me 2 refunds on a couple of the watches when i mailed back. But all their Swatch watches are good and running when i get... See more

Rated 5 out of 5 stars

Fantastic, so glad I found Masters In Time. Watch band was correct and arrived in say 5-7 business days. Greatly appreciated.

Company replied

Rated 5 out of 5 stars

Clear product information on their website, lovely gift packaging, and no hassle shipping to Canada.

Company replied

Rated 5 out of 5 stars

Great price shipping was as professional as possible packaging was well done even had extra pins and buckle for strap awesome seller highly recommended five stars *******

Company replied

Rated 5 out of 5 stars

I used the DHL Express option for delivery to a country ouside of Europe. Thank you mastersintime Holland for the smooth process!

Company replied

Rated 5 out of 5 stars

Fast shipping, product came in excellent condition and also quick responding customer service. 5 stars from me ❤️ Very very pleased

Company replied

Rated 5 out of 5 stars

Extremely fast shipping from Netherlands to Australia in three days & extremely happy with watch.Thanks again

Company replied

Rated 5 out of 5 stars

Perfect transaction. Watch strap exactly as expected. Shipped in 1 day and arrived in Canada in 13 days. Keep up the great work.

Company replied

Rated 5 out of 5 stars

Online ordering easy. Goods arrived on time with easy to follow instructions on how to fit the replacement watch strap. Would definitely recommend

Rated 5 out of 5 stars

The website is easy to use, the product is as described, delivery was fast to Australia. Highly recommend

Company replied

Rated 5 out of 5 stars

Item not in stock. Advised as soon as it was available. Ordered and dispatched promptly and arrived ahead of notified date.

Company replied

Rated 5 out of 5 stars

My item was not in stock, so I left my e-mail address. I was contacted in a few days that the item was available. Within a week I received it in Slovakia. So a really good job, thank you.

Rated 5 out of 5 stars

I Have got a great deals on a CASIO watch. Reliable sellers , fast shipping , what else!

Company replied

Rated 5 out of 5 stars

Perfect match for my watch! Great experience working with mastersintime!

Company replied

Rated 5 out of 5 stars

Proper product has been sent to me and I gave it to a man in a watch shop for replacement and it works.

Company replied

Rated 5 out of 5 stars

Fast and very well-secured shipping. Beautiful and minimalist watch. Exactly what I was looking for. I recommend !!

Company replied

Rated 5 out of 5 stars

They had exactly what I wanted at a good price and shipped it promptly.

Company replied

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Company details

  1. Watch Store

About mastersintime.com

Written by the company

At Mastersintime.com, we are passionate about providing you with an exceptional watch buying experience. As the trusted online destination for brand watches, we pride ourselves on delivering unparalleled service and expertise to ensure your utmost satisfaction.

Discover our extensive collection of ladies, men's, and children's watches, carefully curated to cater to every style and budget. With a commitment to offering a seamless customer journey, we strive to make your watch purchase a delightful and personalized experience.

Shop with confidence at Mastersintime.com, where your time matters, and your satisfaction is our priority.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Fast, reliable

Bought an Hamilton stainless steel bracelet from them.

Flawless experience, package was at my door 3 days after I placed the order.

Awesome guys

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick and good service

Very quick and good service. Thank you!

October 16, 2025
Unprompted review
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Reply from mastersintime.com

Thank you so much for your kind words!
We’re glad to hear you were happy with our quick and reliable service. Hope to serve you again in the future!
Best Regards, Team Mastersintime.com

Rated 5 out of 5 stars

Excellent service and delivery.

Excellent service and delivery.

October 10, 2025
Unprompted review
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Reply from mastersintime.com

Thank you so much for your kind words! We’re delighted to hear you’re happy with our service and delivery. We truly appreciate your support!

Rated 5 out of 5 stars

Perfect match for my watch

Perfect match for my watch! Great experience working with mastersintime!

October 19, 2025
Unprompted review
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Reply from mastersintime.com

Thank you so much for your kind words! We're thrilled to hear the strap was a perfect match and that you had a great experience with Mastersintime. Enjoy your watch, and we hope to welcome you again soon!

Best regards,
The Mastersintime Team

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Rated 5 out of 5 stars

Authentic brand quality at a good price…

Authentic brand quality at a good price and good delivery (again).

October 4, 2025
Unprompted review
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Reply from mastersintime.com

Thank you, Adrian! 🌟

We really appreciate your continued trust and are delighted to hear that everything went well once again — quality, price, and delivery!

We hope to see you back soon for your next purchase. ⌚✨

The Mastersintime.com Team

Rated 5 out of 5 stars

New watch band

They had exactly what I wanted at a good price and shipped it promptly.

October 11, 2025
Unprompted review
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Reply from mastersintime.com

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found exactly what you wanted at a good price and that your order was shipped promptly. Your satisfaction means a lot to us!

We look forward to serving you again in the future.

Best regards, Team Mastersintime.com

Rated 5 out of 5 stars

Quality and Service Excellence

I didn't think I'd ever wear this watch again but the new band has brought it back into rotation! It was super easy to find with the search on the website. Although it was not in stock when I looked, I received an email as soon as it was available and it arrived soon after. I was delighted also that the pricing was very fair. I couldn't be happier with the experience from start to finish.

September 17, 2025
Unprompted review
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Reply from mastersintime.com

Thank you so much for your wonderful review! We’re thrilled to hear that the new band brought your watch back into rotation and that your experience with our website and service was smooth from start to finish.

Your kind words and 5-star rating mean a lot to us! We really appreciate you taking the time to share your experience. Enjoy your watch!

Rated 5 out of 5 stars

Happy to be a repeat customer

I was able to find watches I couldn't locate elsewhere. The brand I was looking for is not prevalent in the USA. I made my first purchase easily on their site and immediately received confirmation email. Received tracking information next day and the watch was delivered a week later. Quick processing and delivery to Florida. The watch and travel case were packaged very nicely and received in perfect condition. I made another purchase after having a great first experience.

September 21, 2025
Unprompted review
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Reply from mastersintime.com

Thank you so much for your kind review! We're thrilled to hear that you were able to find the watch you were looking for and that your first experience with us was smooth and satisfying. It's great to know that our quick processing and careful packaging met your expectations. We truly appreciate your continued support and your second purchase — that means a lot to us. If you ever need anything, we're always here to help! Kind Regards, Team Mastersintime.com

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Rated 5 out of 5 stars

All went smoothly

All went smoothly

September 18, 2025
Unprompted review
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Reply from mastersintime.com

Thank you, Richard!
We’re really glad to hear that everything went smoothly — that’s exactly what we aim for!

Hope to see you again soon for your next watch or strap ⌚️
– The Mastersintime.com Team

Rated 5 out of 5 stars

I Have got a great deals on a CASIO…

I Have got a great deals on a CASIO watch.
Reliable sellers , fast shipping , what else!

September 30, 2025
Unprompted review
mastersintime.com logo

Reply from mastersintime.com

Thank you so much, Sebastiano!
We’re really happy to hear that you found a great deal and that everything went smoothly — that’s exactly what we aim for!

We hope to see you again soon for your next watch find ⌚️
– The Mastersintime.com Team

Rated 5 out of 5 stars

Genuine, reputable, highly recommend

I ordered a genuine replacement watch band for my Bering watch. It arrived quickly after I ordered it and was exactly right. The communication was excellent. I highly recommend Masters in Time as genuine and a pleasure to do business with.

September 26, 2025
Unprompted review
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Reply from mastersintime.com

Hi Jan,

Thank you so much for your wonderful review! We’re delighted to hear that your Bering strap arrived quickly and was exactly what you needed. It’s great to know that our communication and service met your expectations.

We truly appreciate your kind words and recommendation, and we’d be more than happy to welcome you back again anytime!

Best regards,
The Mastersintime.com Team

Rated 5 out of 5 stars

The only place for the right watchband

Finding the right watch band for your favourite watch isn't always easy, but Masterintime made it easy and affordable.

I thought I was going to have to store my watch in the drawer never be worn again because there was nothing like the original band anywhere. Then I found Masterintime.

Even the local watchmaker / repairer from Seiko said to me that if you need a watch strap, these are the guys to contact and they didn't disappoint.

September 11, 2025
Unprompted review
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Reply from mastersintime.com

Hi Peter,

Wow — thank you so much for sharing your story ⭐ We’re delighted that we could help bring your watch back to life with the right strap.

It’s always special to hear that even watchmakers recommend us — that truly means a lot. We’re happy we could make the process easy and affordable for you, and we look forward to welcoming you back anytime!

Best regards,
The Mastersintime.com Team

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Rated 5 out of 5 stars

Fast International Shipping

Fast international shipping. Great price. Easy purchase process.

September 9, 2025
Unprompted review
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Reply from mastersintime.com

Hi Myles,

Thank you for your kind words! We’re delighted to hear that you found our international shipping fast and the whole process smooth and affordable.

We look forward to helping you again anytime you need a new watch band or accessory — you’re always welcome back!

Best regards,
The Mastersintime.com Team

Rated 5 out of 5 stars

Very good pool of products

Very good pool of products. Simple to find what you need. Great suggestion on additional items may need when buying spare parts. Fast delivery and good packing. Improvement can be done on tracing of the packages

September 11, 2025
Unprompted review
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Reply from mastersintime.com

Thank you very much for your positive review! We're glad to hear you found our product selection clear and appreciated our suggestions for additional items. We also appreciate your feedback regarding the tracking process and will work on improving it. If you have any further questions or need assistance, feel free to reach out!

Kind regards, Team Mastersintime.com

Rated 5 out of 5 stars

Just the watch I was looking for!

Clear product information on their website, lovely gift packaging, and no hassle shipping to Canada.

September 2, 2025
Unprompted review
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Reply from mastersintime.com

Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re delighted to hear that you found exactly the watch you were looking for, and that you enjoyed the clear product information, gift packaging and smooth delivery all the way to Canada.

We’d love to welcome you back soon on Mastersintime.com for another great experience! ⌚✨

Best regards,
The Mastersintime.com Team

Rated 1 out of 5 stars

I recently bought a strap for my Swatch…

I recently bought a strap for my Swatch watch from your store, and I am very disappointed with the product. The strap is of extremely poor quality and definitely not worth the money I paid. It is quite disappointing that such a strap is sold under the Swatch logo.

Unfortunately, this experience has made me decide that I will not be purchasing from your store again.

September 2, 2025
Unprompted review
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Reply from mastersintime.com

Hi,

We’re truly sorry to hear about your disappointing experience with the Swatch strap. This is not the level of quality we want our customers to receive.

Please rest assured that we only sell 100% original products as official retailers of Swatch and other brands. As your review isn’t linked to an order number, we can’t check the details on our side. If you could reach out to our customer service team directly with your purchase information, we’d be more than happy to look into this and find a proper solution together.

We do hope you’ll give us the chance to restore your confidence in us.

Best regards,
The Mastersintime.com Team

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Rated 5 out of 5 stars

Great quality products

Great quality products

September 4, 2025
Unprompted review
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Reply from mastersintime.com

Thank you so much for your kind words! We’re glad you’re happy with the quality of our products. We look forward to serving you again! Kind Regards Team Mastersintime.com

Rated 4 out of 5 stars

Bracelet broken

The leather bracelet I received breaks after only two hours of use. So, I am waiting for the new one to review this notation.
25/09, after contacts with the kind and efficient customer service, I am waiting for the new strap in exchange.

September 1, 2025
Unprompted review
mastersintime.com logo

Reply from mastersintime.com

Hi Cyril,

We’re very sorry to read about your experience with the leather bracelet. This is certainly not the quality we aim to deliver.

As we can’t link your review to an order number, could you please contact our customer service team directly with your purchase details: info@mastersintime.com?

That way, we can arrange a proper solution for you as quickly as possible.

We hope to turn your experience around and make sure you can enjoy your watch again soon.

Best regards,
The Mastersintime.com Team

Rated 5 out of 5 stars

Great Quality

Great Quality, provided shipping notifications, reasonable price

August 28, 2025
Unprompted review
mastersintime.com logo

Reply from mastersintime.com

Thank you for your positive feedback!
We’re glad to hear you’re happy with the quality, shipping updates, and pricing. If you need anything else, feel free to reach out!

Best regards, Team Mastersintime.com

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