What did I enjoy about my experience with Holland Watch Group? Simply that I could get a high quality watch band to fit my Maurice LaCroix 25 year old watch with the distinctive M on the strap. I wa... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Service was good. I had trouble finding the right strap for my watch case. They recommended one, and it fit. Shipping was very slow.
Company replied
I purchased a new bracelet for my Seiko. It was hard to find it online as it was not one of those popular options. But they have wide variety of OEM bracelets for all kinds of watches. Everythin... See more
Company replied
The ordered goods (Swatch watch strap, strap cover, strap replacement tool) were delivered the next day. The shipment was delivered in good condition and I was kept informed about the status of the or... See more
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Quick service, received item ahead of expected arrival. Item was as promised. Very happy.
Company replied
I’m really happy they had my watch band, I bought my watch over 12 years ago so I thought it was going in the garbage because the watch isn’t made anymore. The site was easy to use and the product ca... See more
Company replied
Bought a watch band replacement for my husband for Christmas. Excellent experience with HWG. It arrived a day or two later than expected but in tact, coming through customs and all the way to the US f... See more
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I ordered a Swatch band that is no longer in production and could not find it anywhere else. The transaction was smooth, and Holland Watch Group instantly emailed me an invoice that showed I h... See more
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I have been looking to replace a watch strap to match a particulat Hanowa model. Holland had it and shipped it to my relatively isolated location. Well done and thanks
Company replied
Ordered and received a Hamilton metal bracelet shipped from The Netherlands to Arizona in five days. Item was exactly as described and protected with factory covering. Price was by far the lowest on t... See more
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The delivery took way longer than expected ( around 13 business days instead of 6 ) , but the support team did a fantastic job and replied to all of my concerns . Definitely a trust worthy company!!
Company replied
Perfect experience. Shipping rates were reasonable and watch bracelet only took 3 days to arrive on the other side of the world. Price for bracelet was fair for an AD.
Company replied
After reading the reviews, I paid for DHL delivery to make sure the watch arrived on time for my grandson's birthday. It was worth it. The watch and case arrived in less than a week. His birthday is c... See more
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A really good company to deal with. I had searched high and low for an extra link for my watch strap, with no success at all. Even Citizen UK, was unable to help me. The next best thing for me to do... See more
Company replied
The only retailer that offered the strap that I needed for my Tissot watch. Quick shipping to the US and the watch strap arrived safe and sound. Thank you so much for the excellent strap and service... See more
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Returning customer, the prices for the brands available is great. Can't believe I'm happier ordering from a store in the Netherlands than a store in the US.
Company replied
The item came one day before the expected date. It's a pleasure to do transaction with you. Will buy again next time.
Company replied
Saw a good price, placed an order, but when changed my mind. Got a refund quickly! Good customer service.
Company replied
Couldn't find a watch strap for a certain brand anywhere in England i got an original quality replacement delivery was quick first class service
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Trusted retailer. Ordered a strap, got delivered as it should and everything matches. I live in UK and was skeptical but glad I made the leap
Company replied
I am very satisfied. The shipment arrived within the promised time. Thank you for your cooperation.
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I easily found the watch band I was looking for. It came in a timely manner and is absolutely perfect!
Company replied
Let me know exactly when the item came in and it was a perfect match for the original. Great service
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Great customer service and assistance when I ordered the wrong size watch strap.
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Prices, availability, plenty of choices Good service and response time
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Fast shipping and quality products! extended warranty offered as well.
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What I purchased worked out perfectly, they shipped timely and shipment made sense
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It was the only place I found that was selling the product I was looking for. Although it was out of stock, they sent an email once it was back in stock. Fast shipment.
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Large inventory of watches and accessories including discontinued and hard to find items. Fast efficient and courteous service.
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Reliable and with a variety of options. Band arrived in mint condition and with fast, international shipping.
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great company and genuine ive ordered a ton of watch bracelets and leather and rubber straps all have been genuine and at a great price only had to return one bracelet as it was me that ordered the wr... See more
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It's my second time buying from HWG. The website ist clear and the shipping was quick and free
The watch arrived in time and in a good condition
Company replied
Product came in perfect condition with correct model and requested sizing. Greatly appreciate the option for purchase insurance.
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Ordering process was easy, international shipment arrived without a hitch and within a very reasonable timeframe. Great shopping experience.
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Great selection of watches at competitive prices.
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Good quality
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Thnks I received ❤️
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Easy ordering process, reasonably fast delivery, happy with purchase
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Great product, promptly delivered.
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Smooth sale, very professional.
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Great product and service!
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I found a store for what I need!
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Good experience so far. My order was quickly dispatched and the shipping took 5 days (to France). The bracelet I ordered for my swatch was genuinely original and well protected in the package.
Reliable quality!
Company replied
Company details
Written by the company
Mastersintime.com is specialised in the online sales of watches. Advice on a watch, checking out multiple watches, pick up order, or get a new strap for your watch, it is all possible at Mastersintime.com!
Contact info
Willebrordusstraat 14-16, 3037 TR, Rotterdam, Netherlands
- +3185 489 2010
- support@hwg.nl
- www.hollandwatchgroup.com
4.0
Great
148 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Quick service
Quick service, received item ahead of expected arrival. Item was as promised. Very happy.
October 24, 2025
Unprompted review
Reply from Holland Watch Group
Hi Max,
Thank you so much for your great feedback! 😊
We’re really happy to hear that your order arrived even earlier than expected and that everything was just as promised.
Enjoy your purchase, and we hope to see you again soon at HWG.com!
Kind regards,
The Holland Watch Group Team
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Service was good
Service was good. I had trouble finding the right strap for my watch case. They recommended one, and it fit. Shipping was very slow.
October 18, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your feedback!
We’re glad to hear that our team could help you find the right strap and that it fits well — that’s great news! We're sorry to hear that the shipping took longer than expected. We understand how important timely delivery is and will use your feedback to improve where we can.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We appreciate your support!
Kind regards,
Team HollandWatchGroup.com
Seiko OEM Bracelet
I purchased a new bracelet for my Seiko. It was hard to find it online as it was not one of those popular options. But they have wide variety of OEM bracelets for all kinds of watches. Everything I got was brand new, original and at expected quality.
The only slightly negative experience was that when I added the bracelet to the basket it recommended me to get pushpins along with it and I got it as a backup. However, even though the pushpins length was correct, their diameter was too thick for the bracelet I bought. Its not a big deal for me, however it felt weird as those pins were recommended to me specifically for that bracelet after I added the bracelet to the basket. So I recommend to double check the diameter of the pushpins before getting them. I should also add that I ordered a simple strap changing tool but instead they sent me an even better one which is a plus.
Whole experience was fast, easy and as expected. Definitely recommend it.
October 8, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your detailed review and for choosing us for your Seiko bracelet! We're glad to hear you found the OEM bracelet you were looking for and that everything arrived in brand new, original condition. It's great to know the upgraded strap tool was a welcome surprise!
We really appreciate your feedback regarding the pushpin recommendation. You're absolutely right — suggestions should be more precise, and we’re looking into improving our compatibility checks to prevent this kind of mismatch in the future. Thank you for highlighting it and for your understanding.
We're happy your overall experience was smooth and satisfying, and we truly appreciate your recommendation! Kind Regards, Team HollandWatchGroup.com
Fine selection of Maurice LaCroix straps, but one thing was not provided.
What did I enjoy about my experience with Holland Watch Group? Simply that I could get a high quality watch band to fit my Maurice LaCroix 25 year old watch with the distinctive M on the strap. I was disappointed that you don't supply a clasp with any of your range, that I could see. It makes no sense that I would spend almost $200 U.S. and not receive a clasp. You are the premium provider...like getting a high end steak, but no plate.
September 27, 2025
Unprompted review
Reply from Holland Watch Group
Hi Allan,
Thank you very much for your review and for choosing us for your Maurice Lacroix strap — we’re delighted to hear it fits your 25-year-old watch so well.
Regarding the clasp: Maurice Lacroix does not supply their replacement straps with a buckle or clasp, as you can also see in the product photos. The idea is that the clasp from the original strap can be reused, which avoids unnecessary cost and is more sustainable, since the hardware can always be re-fitted.
We truly appreciate your feedback and will make sure it’s passed along internally. Thank you again for your trust — we look forward to welcoming you back in the future!
Best regards,
The Holland Watch Group Team
I’m really happy they had my watch…
I’m really happy they had my watch band, I bought my watch over 12 years ago so I thought it was going in the garbage because the watch isn’t made anymore. The site was easy to use and the product came quicker than I expected!
September 20, 2025
Unprompted review
Reply from Holland Watch Group
Hi Eric,
Thank you so much for sharing your experience ⭐ We’re delighted that you could find the right band for your watch, especially after 12 years — it’s great to know we could give it a second life!
We’re also happy to hear the site was easy to use and that your order arrived faster than expected.
We look forward to welcoming you back again soon!
Best regards,
The HWG.com customer service team
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Highly Recommend!
The only retailer that offered the strap that I needed for my Tissot watch. Quick shipping to the US and the watch strap arrived safe and sound. Thank you so much for the excellent strap and service.
September 15, 2025
Unprompted review
Reply from Holland Watch Group
Hi Richard,
Thank you so much for your kind words and recommendation ⭐ We’re delighted to hear that you found the exact Tissot strap you were looking for and that it reached you quickly and safely in the US.
We truly appreciate your trust and look forward to welcoming you back on HWG.com for your next visit!
Best regards,
The HWG.com Team
Good customer service
Saw a good price, placed an order, but when changed my mind. Got a refund quickly! Good customer service.
August 26, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your kind review!
We're glad to hear that your refund was handled quickly and that you were happy with our customer service — even though you decided not to keep the order. We hope to welcome you again in the future! Kind Regards, HWG service team
One of the best
The item came one day before the expected date. It's a pleasure to do transaction with you. Will buy again next time.
August 25, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your kind words!
We’re happy to hear that your order arrived earlier than expected and that you’re pleased with the experience. We truly appreciate your support and look forward to welcoming you again next time! Kind Regards, Team HWG
great company and genuine ive ordered a…
great company and genuine ive ordered a ton of watch bracelets and leather and rubber straps all have been genuine and at a great price only had to return one bracelet as it was me that ordered the wrong one and they were brilliant and promptly refunded me i love this company and for anyone reading this review i very highly recomend this company to everyone all year round thank you holland watch group i love you.......
August 20, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your wonderful review and your kind words! We’re thrilled to hear that you’re happy with our genuine products and service. It means a lot to us that you trust us for all your watch bracelet needs. We’re always here to help and look forward to serving you again in the future. Thanks again for recommending us so highly — we truly appreciate it! Kind Regards, Team HollandWatchGroup.com
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Replacing a specific watch strap.
I have been looking to replace a watch strap to match a particulat Hanowa model.
Holland had it and shipped it to my relatively isolated location. Well done and thanks
July 28, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your wonderful feedback!
We’re so glad we could help you find the right strap for your Hanowa watch — even to your more remote location. It's great to hear everything arrived as expected. Thanks again, and we hope to assist you again in the future! Best Regards, Team HWG
Ordered
Responding to HWG response. Your response sort of proves you're not a legit company. If you look at the many emails I sent you and the dispute I lodged with pay pal you will see this included the order number and I attached multiple documents to the dispute. You did respond to the dispute and I eventually received a watch band which didn't fit the watch anyway. Your communication is bad and customer service non existent. (End of my response) Ordered, paid, provided a tracking number and expected date. 4 weeks later the tracker says it's still in Netherlands, company not responding. I suspect the page is a fraud one and reported it to PayPal requesting my money back.
August 10, 2025
Unprompted review
Reply from Holland Watch Group
We’re very sorry to hear about your experience and the delay with your shipment. This is certainly not the level of service we aim to provide.
Please know that we are a legitimate company, and we take issues like this seriously. Occasionally, international shipments can be delayed due to customs or local carrier processing, but we completely understand your frustration — especially when communication has not met your expectations.
We’d appreciate the opportunity to look into this further for you. If you haven’t heard back from us, it’s possible your message didn’t reach us — could you please reach out again or provide your order number so we can assist you directly?
Thank you for bringing this to our attention, and again, our sincere apologies for the inconvenience caused.
Best regards, Team HWG
Order a strap for a Swatch watch
The ordered goods (Swatch watch strap, strap cover, strap replacement tool) were delivered the next day. The shipment was delivered in good condition and I was kept informed about the status of the order. Most importantly, I received goods that cannot be found anywhere else.
August 8, 2025
Unprompted review
Reply from Holland Watch Group
Dear Michael,
Thank you so much for your fantastic review!
We're thrilled to hear that you were satisfied with the delivery and the condition of the items. We always aim to keep our customers informed and provide unique products that are hard to find elsewhere. Your feedback means a lot to us!
We look forward to serving you again in the future.
Best regards,
The HWG.com Team
Prices
Prices, availability, plenty of choices
Good service and response time
July 2, 2025
Unprompted review
Reply from Holland Watch Group
Hi Jonathan,
Thank you for your kind words!
We're glad to hear you appreciated our prices, wide selection, and service. Your positive feedback means a lot to us and motivates our team to keep delivering great experiences.
We look forward to welcoming you again on HWG.com!
Best regards,
The HWG.com Team
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My order come wrong
Hello
I did receive the order!
But I'm very disappointed!
I received the small base camp strap! It's a female version!
There is no field that stablish it or information area that states that this strap could be a female version!
Only when I received it!
That is wrong!
How can I return it and receive my money back?
Thank you
Igor Camargo
July 12, 2025
Unprompted review
Reply from Holland Watch Group
Dear Igor,
After reading your email, we responded immediately and noticed that you ordered a ladies’ strap yourself. We also asked you by email to confirm the model number of your watch or to send a photo so we could assist you in finding the correct strap.
If you wish to return the strap according to our return policy, we are happy to assist you further. Kind Regards, Team HollandWatchGroup.com
Let me know exactly when the item came…
Let me know exactly when the item came in and it was a perfect match for the original. Great service
July 4, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your kind feedback! We’re glad to hear the item was a perfect match and that you’re happy with our service. If you need anything else, just let us know!
Best regards, Team Holland Watch Group.com
Reply from Holland Watch Group
Hi Mohammed,
Thank you so much for your lovely message — we’re really happy to hear that you received everything and that you liked it! ❤️
Enjoy your new watch, and we hope to see you again soon!
Warm regards,
The Holland Watch Group Team
Reply from Holland Watch Group
Thank you for your review! We're glad to hear the watch arrived on time and in good condition. If you have any questions or need further assistance, feel free to reach out. We appreciate your support! Kind Regards, Team HWG service team
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Couldn't find a watch strap for a…
Couldn't find a watch strap for a certain brand anywhere in England i got an original quality replacement delivery was quick first class service
June 3, 2025
Unprompted review
Reply from Holland Watch Group
Hi Lee,
Thank you so much for your kind words!
We’re really glad you found exactly what you were looking for with us — and that the quick delivery and quality lived up to expectations.
It’s always great to hear we could help where others couldn’t!
Looking forward to welcoming you back to Mastersintime.com in the future.
Best regards,
Excellent!
A really good company to deal with. I had searched high and low for an extra link for my watch strap, with no success at all. Even Citizen UK, was unable to help me. The next best thing for me to do was to replace the watch strap on a like for like basis. Again, I had no success, until I came across Holland Watch Group. To my surprise they had the exact watch strap that I had hunted high and low for. I ordered it and was in receipt of it within five days. I thoroughly recommend this company to anyone looking for a new watch, or that elusive part!
May 12, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much, Eddie, for your wonderful message!
We’re genuinely happy that you finally found the exact strap you were searching for — especially after such a long and frustrating hunt. It's a real honour to have been able to help when even the brand itself couldn’t.
Your recommendation means a lot to us, and we’re delighted to know that the order reached you so quickly and met your expectations.
You're always welcome at Holland Watch Group — whether it’s for a new watch or that elusive part!
The Holland Watch Group Team
Reply from Holland Watch Group
Thank you so much for your kind words!
We’re glad to hear everything went smoothly and that you were happy with our service. If there’s anything we can assist you with in the future, don’t hesitate to reach out.
Warm regards, Team HollandWatchGroup.com
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