Lyons Davidson Solicitors Reviews 2,225

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service they received, emphasizing the professionalism and dedication of the solicitors. Many reviewers appreciated being kept well-informed throughout the entire process, with regular updates and clear explanations of complex legal matters. People also valued the prompt and helpful communication, noting that their queries were answered quickly and efficiently. Consumers frequently mentioned the caring and understanding nature of the staff, who showed compassion during difficult times. Reviewers felt supported and reassured, with solicitors going the extra mile to protect their interests. The ability of the company to navigate challenging cases and achieve satisfactory outcomes was also a recurring theme, with clients expressing gratitude for the positive results obtained.

Based on these reviews

Rated 4 out of 5 stars

The accident happened in 2022. Whilst I understand these things take time to resolve it is only when Sian took over that movement appeared to progress. Those before hand were poor. Communication was... See more

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Rated 4 out of 5 stars

Whilst we had a few glitches with a solicitor leaving mid case, Nelay Joshi picked up the baton for us and was great! He always responded promptly to calls or emails, something which another firm we h... See more

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Rated 4 out of 5 stars

I was involved in a multi car accident (not my fault) , which made things more complicated. It took over a year to resolve. Lyons Davidson, in particular Patrick, my case handler was helpful.

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Rated 4 out of 5 stars

I’m very happy with my settlement. Craig was fantastic throughout the process, keeping me informed his support was great.

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Rated 5 out of 5 stars

I was guided so well through my whole experience making clear all the way of what was happening and why ,everybody who represented me were really professional and on top of things at all times. All o... See more

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Rated 5 out of 5 stars

Paralegal Adam Sedgwick did a great job preparing everything for my road accident case. His work was flawless, efficient, and always handled with courtesy. Adam stood out with his professionalism as w... See more

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Rated 5 out of 5 stars

David and his paralegal were both excellent, they explained everything that was going to happen and any likely outcomes on my court date. They were thorough and kept me informed throughout. On my... See more

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Rated 5 out of 5 stars

Going through the process following a RTA a few years ago has been a long and stressful road. Adam Sedgwick was such a pleasure to have along the way, he was calm, knowledgable and reassuring as well... See more

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Rated 5 out of 5 stars

Review for Jazmin Mahmood: As this was my first time making a claim, I wasn’t sure how the process worked. Jazmin carried out my claim very efficiently and took the time to explain everything clear... See more

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Rated 5 out of 5 stars

A very straight forward experience. Good communication and a fast resolution. Jasmin Mahmood was very helpful in guiding me through the process and it was dealt with much faster than expected too.... See more

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Rated 5 out of 5 stars

I had a personal injury claim through my insurer handled by this Solicitor firm. My case handler was Sajida and she was amazing. She kept me informed regularly and was always very prompt in her commun... See more

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Rated 5 out of 5 stars

I could not have asked for a more prompt, friendly, helpful or professional service from Nelay Joshi at Lyons Davidson. I was really impressed and wouldn't hesitate to recommend this company. Nelay is... See more

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Rated 5 out of 5 stars

My road traffic incident was over shadowed by me have a stroke two weeks afterwards. This further added to the complexity of my clai, my claim handler Aneesa from the Leeds office kept me updated on a... See more

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Rated 5 out of 5 stars

From the start the communication has been excellent. I had regular text messages with updates regarding my case. The portal was very easy to use and all documents were easy to access, and any querie... See more

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Rated 5 out of 5 stars

William Taylor at Lyons Davidson has been great in bringing my dispute to a satisfactory conclusion. Without his help and support I know that I wouldn’t have got my dispute resolved and I wish to than... See more

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Rated 5 out of 5 stars

David Ollivere, my Solicitor, was very professional. He explained my situation legally and the options open to me very clearly and often using other case examples which really helped make the point h... See more

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Rated 5 out of 5 stars

Our insurers referred us to Lyon’s Davidson and we were lucky enough to have Chris Kemp assigned to our case. Chris immediately fully understood our case and kept us fully aware of how such cases wor... See more

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Rated 5 out of 5 stars

Sajida Abaidin has acted very professionally on my case clearly explaining verbally on each issue raised. This has then be followed up by acknowledging all the points via email. She appointed 3rd part... See more

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Rated 5 out of 5 stars

After picking up from a colleague Nelay quickly got up to speed and worked through our options. We had a particularly stubborn garage we were in dispute with and with some jiggery-pokery, after 8 mont... See more

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Rated 5 out of 5 stars

After being in a collision on my way home. My insurance company put me in touch with Lyons Davidson Solicitors. Who represented me were so professional in all aspects. Helping put my mind at rest t... See more

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Rated 5 out of 5 stars

Communication was excellent, responsive and clear. Initially by Andy Vraitch, then taken over by Adam Sedgwick, the matter (a road traffic accident) was handled professionally and carefully, leading t... See more

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Rated 5 out of 5 stars

I had a very good experience with Lyons Davidson, especially with my solicitor Amayi. From the beginning to the end of the family court case, she was patient, supportive, and very friendly. She... See more

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Rated 5 out of 5 stars

Hi. My name is Charles Jones and i am writing this review because of the excellent service I received from Elizabeth Wardlow. Nothing was to much trouble. Phone conversations were great as she put me... See more

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Rated 5 out of 5 stars

My assigned solicitor Leanna was very professional and made me feel at ease from the first day. She explained in detail legal matters that I was not sure about. She even went out of her way to call me... See more

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Rated 5 out of 5 stars

After my mum had a car accident in 2024, lyons Davidson were instructed to deal with her case. we were helped by Mr Marco Severine, her solicitor, and he was extermely helpfull and paitient when infor... See more

Company replied

Rated 5 out of 5 stars

Jade from the very beginning demonstrated exceptional professionalism, empathy, and attention to detail. Jade took the time to explain everything clearly and kept me informed throughout the process,a... See more

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Rated 5 out of 5 stars

Jazmin Mahmood helped me with my claim. She was always courteous, friendly, helpful, always replied to my emails quickly in a professional manner. Highly recommended legal firm

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Rated 5 out of 5 stars

The start of the process wasn’t my best experience with the company. Since David Bushell took the helm, ( with a little help from James Chapman ) it has been a totally professional process with a posi... See more

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Rated 5 out of 5 stars

I give Sian Da Silva Green five stars because when she became involved, progress on my case moved swiftly. This more than made up for the initial delay and lack of communication from the previous c... See more

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Rated 5 out of 5 stars

The solicitor Monika was very knowledgeable and wise with a good grasp of really what would be likely to happen were the case to go to court. This meant I could make informed decisions and went in the... See more

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Rated 3 out of 5 stars

It was many months before I was even contacted by anyone after constant attempts to make contact with them. Progress was extremely slow despite very clear CCTV footage of the incident. It still took o... See more

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Rated 5 out of 5 stars

IK They’ve got broad, skills, knowledge & experience and diverse team suitable for this jobs. They are on top of it to get my case addressed despite challenges theyve encouraging but we are almost th... See more

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Rated 5 out of 5 stars

I was in and accident and Jade was my solicitor. Jade was so lovely and caring from the first to our last call. Regular contact was great, even with just small updates was really reassuring. I know J... See more

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Rated 5 out of 5 stars

I would like to sincerely thank Hamza for your dedication, robustness professionalism in dealing with my case from the beginning to end. You were extremely helpful and you answered any questions that... See more

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Rated 5 out of 5 stars

I was referred to Lyon Davison via insurers. Luca was professional, timely and thorough. I had prompt calls and communication with him and I really felt like he was listening. We managed to conclude t... See more

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Rated 5 out of 5 stars

I was knocked off my push bike in March 2022 by a young driver which broke my hip. My claim was dealt by David Slader of Lyons Davidson who was exceptional. He kept me updated throughout the whole cla... See more

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Rated 5 out of 5 stars

Lyons Davidson Solicitors are the best, they persevere with their dealings with even the most challenging cases. They dealt with my case for over 6 years and didn’t give up until the case was won.... See more

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Rated 5 out of 5 stars

I have dealt with the company by telephone and had information sent to me by post. Calls are answered quickly by kind and helpful members of your team. It has been reassuring to have a direct line to... See more

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Rated 5 out of 5 stars

HIGHLY RECOMMEND BIA I had the pleasure of meeting Bia, she is an amazing solicitor very caring, understanding and showed great compassion in a difficult time. Bia went above and beyond a... See more

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Rated 5 out of 5 stars

I found Freya to be very helpful in all aspects of this case. She was diligent, always professional and provided excellent communication all the way through this matter. In my opinion she is a... See more

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Rated 4 out of 5 stars

Beth Chandler kept me up to date with the case and followed through when the third part insurer was not responding and completing the process from their side. The process was eventually successfully... See more

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Rated 5 out of 5 stars

Freya Simpson was great at keeping me informed and was always polite and kind in her interactions. I was grateful for her manner and her ways of communication.

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Rated 5 out of 5 stars

Case was handled by Freya Simpson. I was kept up to date all the way through the process. Excellent communication concluding with a favourable settlement Thank you

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Rated 5 out of 5 stars

I was involved in a life changing road accident in 2020. Lyons Davidson were fantastic throughout the whole experience. They helped me manoeuvre through my changed world, aided me in finding assist... See more

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Rated 5 out of 5 stars

Absolute excellent service from initially Euan and then Craig during the process of my claim. I was kept informed every step of the way. Would highly recommend them.

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Rated 5 out of 5 stars

I was kept well up to date with a process I am unfamiliar with as I've never been in the situation of needing legal support before. Communications were timely and helpful and I was pleased with the ad... See more

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Rated 5 out of 5 stars

LyonDavidson solicitors dealt with my car accident claim. The solicitor dealt with my claim in a professional manner and constantly kept me updated on the progress of my case.My case concluded on the... See more

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Rated 5 out of 5 stars

Genevieve remained positive when the other party denied my claim and was clear in how they would proceed to settle the claim in my favour

Company replied

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Company details

  1. Law Firm
  2. Insurance Attorney
  3. Lawyer
  4. Legal Services
  5. Personal Injury Attorney

Written by the company

We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Andy Vraitch- fantastic, clear communication …

Andy Vraitch acted as my solicitor through LV car insurance after an accident. I’d highly recommend him, the process was clear with excellent communication, he answered any of my questions promptly and supported me throughout the whole process. I am very grateful to him for his hard work and the outcome in court was in my favour.

October 23, 2025
Unprompted review
Rated 4 out of 5 stars

My car accident case

I had a car accident on Jan 2020and Lyons Davidson’s at the start my handlers kept changing every 3 months until 2024 Mr Severini handled my case and he was very professional solicitor and his service was excellent and now my case has been sorted and I give him 4 starts just for him not his company for helping me achieve my justice and thank you very much for his service

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.
Exceptional communication!
Team are fantastic, thank you

October 22, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi L M,

Thank you for your lovely review! We’re delighted to hear you were so pleased with the service and communication you received from our team. Your feedback is greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Lauren Martin

Lauren Martin, who handled my case following a road accident, when someone crashed into the side of my car, was excellent throughout the entire process. I had never been involved with anything like this before and she guided me through everything with professionalism & care, answering all my questions and keeping me informed of matters at all times. Thank you Lauren.

October 21, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi John,

Thank you for your kind feedback. We’re so pleased to hear that Lauren provided such professional guidance and support throughout your case. Your comments will be passed on to her and the team. We’re delighted you felt well looked after.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Feed Back

Based on the interaction for the last 3 years (since the incident was reported on 20th or 21st Nov 2022), the communication has been sporadic and inconsistent. I received information mostly when prompted. All the parameters in my case were not well used; a certain main parameter was totally ignored. However, having said all as above, I am happy to see the case closed now and thank the team, especially the case handler, for going through it.

October 21, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Dev,

Thank you for sharing your feedback. We’re sorry to hear that communication did not always meet your expectations during the process, but we’re pleased that your case has now been concluded. Your comments are appreciated and will be shared with the team to help us improve our service.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Excellent outcome

I am mindful that the legal process must be carefully managed and can progress only at a pace set by the requirements for investigations or examinations and subsequent report, combined with the exchange of information between parties. I am very grateful for the way in which the Senior Case Handler guided me through the process in a timely manner and acted assiduously on my behalf to bring my case to a very satisfactory conclusion.

October 14, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi John,

Thank you for taking the time to share your thoughtful review. We’re delighted to hear that you were pleased with the guidance and support provided by your Senior Case Handler, and that the matter concluded to your satisfaction.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Excellent customer support

We found Lyons Davidson professional and very helpful in my father's successful claim, particularly paralegal Abbie Ford who handled the claim for her support and her gentle but necessary prompting along the way as we were not necessarily the most responsive or expedient of clients!

October 3, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Martin,

Thank you for your lovely feedback. We’re so pleased to hear that Abbie provided such professional and supportive assistance throughout your father’s claim. We’ll make sure your kind words are passed on to her.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Professional and personable support throughout

We were very impressed with how quickly Lyons Davidson came back to us after our initial enquiry. The Terms of Business were set out very clearly and we received the client Care letter promptly.
From the moment Nelay Joshi took on our case, the service was excellent. His support and guidance throughout was faultless. He explained everything very carefully. He was both professional but also extremely personable. He really restored our faith in the legal profession (as we have had several fairy negative experiences in the past). Thank you so much Nelay and all the best for your future, which we are sure will be extremely successful.

October 18, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Simon,

Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that Nelay provided such professional and personable support throughout your case and that your experience with us was so positive. We’ll be sure to share your kind words with him.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

They were really helpful

They were really helpful and answered everything they were asked by return.
Excellent Lee Davis

October 15, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Barbara,

Thank you for your kind feedback. We’re delighted to hear that Lee was so helpful and responsive throughout your experience. We’ll be sure to pass on your kind words to him.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

personal injury claim

After my mum had a car accident in 2024, lyons Davidson were instructed to deal with her case. we were helped by Mr Marco Severine, her solicitor, and he was extermely helpfull and paitient when informing us of any detalis relating to her case and also very helpfull witgh explaining anything we were unsure of and mum is very grateful of his patients and his help throughout the whole process.

October 15, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Kezza,

Thank you for your lovely feedback. We’re so pleased to hear that Marco provided such helpful, patient, and supportive guidance throughout your mum’s case. We’ll be sure to share your kind words with him and the wider team.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Jade has both professionalism and empathy

Jade from the very beginning demonstrated exceptional professionalism, empathy, and attention to detail. Jade took the time to explain everything clearly and kept me informed throughout the process,and always made me feel supported and reassured.
If you are looking for a solicitor who is knowledgeable, approachable and truly goes the extra mile go to Lyon’s Davidson and ask for Jade.

October 10, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi there,

Thank you for sharing your experience. We’re so pleased to hear that Jade provided such professional, empathetic, and supportive service throughout your case. Your kind words mean a great deal, and we’ll be sure to pass them on to her.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

A very straight forward experience

A very straight forward experience. Good communication and a fast resolution.

Jasmin Mahmood was very helpful in guiding me through the process and it was dealt with much faster than expected too. Many thanks

October 10, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Adrian,

Thank you for your feedback. We’re delighted to hear that Jasmin provided helpful guidance and that your case was resolved quickly and smoothly. We’ll be sure to share your kind comments with her.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

I was guided so well through my whole…

I was guided so well through my whole experience making clear all the way of what was happening and why ,everybody who represented me were really professional and on top of things at all times.
All of this reduced my anxiety over situation and can't thank all concerned enough.

October 3, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi David,

Thank you for your kind review. We’re so pleased to hear that our team provided clear guidance and support throughout your experience, helping to make the process less stressful. Your feedback is greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

I’m very happy with my settlement

I’m very happy with my settlement. Craig was fantastic throughout the process, keeping me informed his support was great.

September 5, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Jennifer,

Thank you for your positive feedback. We’re delighted to hear that you’re happy with your settlement and that Craig provided such great support throughout your case.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Very good service Highly recommended …

Very good service Highly recommended 10out10

October 7, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Hi Alan,

Thank you for your kind feedback and recommendation. We’re really pleased to hear that you were happy with the service you received.

Kind Regards,
Lyons Davidson

Rated 1 out of 5 stars

AVOID! Seek different representation!

I have unfortunately had a very poor experience with LD Solicitors and would not recommend them.

I was obliged to instruct this firm as they were the only solicitors on my insurer’s panel. In hindsight, had I checked their reviews beforehand, I would have realised the difficulties I was likely to encounter.

Over the course of two years, my case was handed to four different case handlers. Despite raising complaints and even requesting that a partner personally oversee the matter, this was refused. It became apparent that the firm has difficulty retaining staff, which inevitably led to inconsistencies, oversights, and a lack of accountability in handling my case.

Communication was also a persistent issue. I frequently had to chase updates via repeated emails, and arranging a short phone call with my case handler often took a week or more. Proactivity and clear guidance were sorely lacking throughout.

In my view, the firm appeared more focused on prolonging the process than on achieving a satisfactory outcome. While they continually reassured me that my case was strong, I could not escape the impression that such assurances were routine rather than based on a genuine assessment. As they are paid by insurers regardless of the result, there seemed little incentive to bring matters to an efficient resolution.

In summary, my dealings with LD Solicitors have been extremely disappointing. Based on my experience, I would strongly advise others to seek alternative legal representation.

August 25, 2025
Unprompted review
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Reply from Lyons Davidson Solicitors

Dear Mr Stern We are sorry that you are unhappy with the service received. A member of our Customer Services and Compliance Department has already contacted you. Kind regards Lyons Davidson

Rated 5 out of 5 stars

Excellent service

From the start the communication has been excellent. I had regular text messages with updates regarding my case.
The portal was very easy to use and all documents were easy to access, and any queries were answered quickly.
Very professional and efficient staff.

October 2, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Kim,

Thank you for your positive review. We’re delighted to hear that you found our communication clear, the portal easy to use, and our team professional and efficient throughout.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Freya Simpson was great at keeping me…

Freya Simpson was great at keeping me informed and was always polite and kind in her interactions. I was grateful for her manner and her ways of communication.

October 2, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Sarah,

Thank you for your kind feedback. We’re so pleased to hear that Freya kept you well informed and that her polite and considerate approach made a positive difference to your experience.

Kind Regards,
Lyons Davidson

Rated 1 out of 5 stars

Unbelievable Panel Solicitors

Dear Lyons Davidson,

Thank you for your response.

Your confidence in having “addressed the concerns in full” is noted. However, the record reflects otherwise. The Trustpilot review stands as a documented summary of procedural and reputational concerns, grounded in comparative legal assessments—not allegations, but evidence.

Two flawed internal assessments are now juxtaposed with two independent barristers’ evaluations and the Legal Lens report, which collectively expose the choreography of omission and misdirection. These are not opinions—they are documented truths, and they speak louder than denial.

Should you wish to engage substantively with the evidence, the archive remains open. Otherwise, your silence will be annotated accordingly.

Kind regards, Elford Codrington

October 2, 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Dear Elford,

As stated in our previous responses, we categorically deny the allegations made. These matters have been fully addressed and reviewed by the Firm. We have no further comment to make.

Kind Regards,
Lyons Davidson

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