Solicitor Conveyancing Negligence
I approached the SLCC due to the solicitor responsible for conveyancing for my late parents being negligent (3 elements - 2 fully upheld and 1 partially upheld by the SLCC).
The final judgements by the case officer and the SLCC Determination Committee, even though the case transparently showed negligence, warranted a miserly recompense, which was doubled by the solicitor in question???? Clearly showing that at least they understood that they were very much at fault and had performed well below the standards required.
The SLCC timescale for the complaint investigation was way over what it should have been (we had two case workers in the end) and we had to travel over painful issues and information more than once. And even then there were delays in responses and moving the process along.
Not a good experience dealing with the SLCC organisation and one that I hope that I will never ever have to repeat again.
Reply from Scottish Legal Complaints Commission
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with the SLCC did not meet your expectations, and we fully appreciate how difficult it must have been to revisit painful matters related to your late parents.
We understand your frustration with the length of the process and the need to repeat information due to a change in case workers. While we always aim to handle complaints as efficiently and sensitively as possible, we acknowledge that delays and additional correspondence can add unnecessary stress to an already challenging situation.
As an independent body, our role is to assess complaints impartially and in line with our statutory framework. We know that even when elements of a complaint are upheld, the outcome may not always feel satisfactory to the complainer. However, we always strive to reach decisions that are fair, evidence-based, and proportionate.
Your feedback is valuable and will be shared with the relevant teams as part of our ongoing efforts to improve the service we provide.
If you would like to discuss your concerns further, please feel free to contact us directly on 0131 201 2130 or at enquiries@scottishlegalcomplaints.org.uk
