Lemonpavilion Reviews 764

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the ease of ordering and the speed of delivery. Many consumers highlight the quality and sturdiness of the products, imagining that they will last for years. People are pleased with the customer service, noting that the staff is friendly and helpful. The general consensus is that the company provides excellent service and communication throughout the entire process, from placing the order to the delivery. Consumers report that the items are well-packaged and arrive in perfect condition. Several reviewers mention that the products are competitively priced and represent good value for money. The company is commended for its efficient ordering system and for keeping customers informed about the status of their orders. Some reviewers had minor issues with the product assembly, but overall, the experience was positive.

Based on these reviews

Rated 4 out of 5 stars

Received our order within a few days and it is of good quality. Fits together well with superior standard screws. Managed to assemble even though we don't have a power screwdriver which would have mad... See more

Rated 4 out of 5 stars

The kennel was delivered pretty quickly and my handyman installed it within a couple of hours. The end result is great as long as you know how to build things. The only downside was that the kennel... See more

Rated 4 out of 5 stars

For the money, it's not bad. I was able to build the shed as the instructions were super clear, and it arrived on time. The build quality is not great - a number of the pieces were not cut to the corr... See more

Rated 4 out of 5 stars

My seat arrived within the timescale. Very pleased with the item. It looks well made and hopefully will stand the test of time. A little more information on the progress of my order would have been... See more

Rated 5 out of 5 stars

Excellent service and communication from placing the order to the delivery. I was advised of the delivery date and the driver contacted me when he was on route. The driver was very polite and delivere... See more

Rated 5 out of 5 stars

Very efficient ordering system and quality of goods is excellent and substantial but instructions for what we bought should really say that it takes two people as extremely heavy to hold, screw and l... See more

Rated 3 out of 5 stars

Product was fine (fence panels) but would not use again. Delivery system is hopeless. Confirmation email clearly states we would be warned in advance of delivery but instead we received an email at 10... See more

Rated 5 out of 5 stars

I bought 3 wall arches, finished in black. They seemed a bit expensive but when I saw them I was impressed with their quality - the welding, thickness of the metal and the perfect black finish gave m... See more

Rated 2 out of 5 stars

I bought a 850kg bag of gravel from them and since their product description doesn't specify the size of the gravel itself, I assumed it was similar to the other products that were listed at the time.... See more

Rated 5 out of 5 stars

Great prices and super fast delivery. Online chat was very useful when I had a question pre ordering. Already plan to use them again and would definitely recommend.

Rated 5 out of 5 stars

With the help of a charming member of their sales team, I ordered a 2 seater garden swing seat. It was received in record time. I am thrilled with my purchase, and even more so with Lemon Pavilion.... See more

Rated 5 out of 5 stars

We ordered a garden arch at 12 noon on a Weds. It was delivered to us by DHL the next day at 9am! While we appreciate that this won’t always happen, it was excellent customer service. The arch is meta... See more

Rated 2 out of 5 stars

Outdoor coffee table finally arrived after nearly six weeks. Original order quoted 5-10 days on the website. I had to chase by phone and then email several times and was beginning to think it would ne... See more

Rated 5 out of 5 stars

Great product, very quick delivery and friendly and helpful advice when I telephoned twice before ordering. Strongly recommend this company and wouldn't hesitate to use them again. The metal sheep is... See more

Rated 5 out of 5 stars

I ordered one of the birdfeeder masts. The product arrived earlier than first thoughg and was well packed and of a good manufacturing quality. The mast was very good value and I was pleasantly surpr... See more

Rated 5 out of 5 stars

Absolutely love the clock, looks amazing. Communication with the company was brilliant, I had issues with the payment link and they sorted straight away. Delivery was very quick - would highly rec... See more

Rated 5 out of 5 stars

Communication was often although sometimes felt a little pasted but thet=y responded they deliverd within the time schedule on the web page even in these current times at a price that wasvery compet... See more

Rated 2 out of 5 stars

Had a log store delivered, but with no fixings. Took four days for someone to respond, then a week later was sent a bag of screws with very poor instructions. There are no pre-drilled holes in the log... See more

Rated 5 out of 5 stars

This swinging bench is wonderful, a beautiful addition to our garden, very sturdy and well made. It comfortably sits the two of us, or one and the dog, who also seems to love it. I am planting a clema... See more

Rated 5 out of 5 stars

The website is easy to use and navigate and its products are numerous and very competitively priced. Since ordering the product I have now ordered an additional 2 products. Regular contact enables you... See more

Rated 5 out of 5 stars

Great quality furniture. Delivery as promised - even though we had extreme weather - great communication. No problem whatsoever. Table that I ordered was fantastic quality and extremely well packaged.... See more

Rated 4 out of 5 stars

Solid Wood Garden Seat - Excellent product. Delivery was slightly later than scheduled but Customer Service Team where excellent in advising me of the new date. On my experience would definitely use... See more

Rated 4 out of 5 stars

Swing seat delivered very promptly. Very good quality. One of the holes did not align when fixing together and had to be redrilled but otherwise construction was straightforward.

Rated 5 out of 5 stars

Easy to order, received well packed and on time. Very happy customer

Rated 5 out of 5 stars

Ordered 12 Dec - arrived 29th Dec, quality is fantastic, over the moon - easy to order, came in good time considering it was over busy holiday period! Product is lovely 😊

Rated 5 out of 5 stars

Wow! Delivery was very quick. Item well packaged. Item in perfect condition. I’m very happy and would recommend ordering from Lemon Pavilion. 5 stars.

Rated 5 out of 5 stars

Bird box arrived on time and exactly as described. No issues encountered throughout the process. I’m very satisfied and would definitely use this service again!”

Rated 5 out of 5 stars

Quality product. This was a birthday gift for my not very mobile 91 year old mother in law, who is and always has been a sun worshipper. She loves the comfort, style and look of this excellent sun lou... See more

Rated 5 out of 5 stars

Cant fault this company. Have ordered several times as their price was better on the items I was looking for. Although it was a delicate item it arrived well packed and within a couple of days.

Rated 5 out of 5 stars

I have now bought several metal garden sculptures and I am very pleased with the quality. They are not expensive and look great in the garden and I'm sure more will be ordered too

Rated 4 out of 5 stars

The arbour is very good quality and arrived 2 days after the 10 day delivery promise. We are very pleased with the service. Our only problem was the carrier they just turned up with no notice. It was... See more

Rated 5 out of 5 stars

Item was in stock and delivered within the 7-10 days specified. Courier advising when item was being delivered. Very pleased with purchase. Exactly what I wanted.

Rated 5 out of 5 stars

I ordered a new box planter which I thought looked good quality at a reasonable price and was already erected. I received the delivery on time and was pleased with the product

Rated 4 out of 5 stars

The website could improve its photo of this item, but I'm happy with my purchase. It was packed safely, and the delivery arrived when expected.

Rated 5 out of 5 stars

Ordered the aluminium fruit bowl as was the best price around. Easy to order and great delivery time. Would definitely use this company again.

Rated 5 out of 5 stars

Very pleased with my purchase and given to someone for Christmas who were delighted. Well made with instructions and nice to see a British product.

Rated 5 out of 5 stars

Great customer service, easy to us site and excellent quality product. The Snail looks very happy in our garden, he makes you smile everytime you see him.

Rated 5 out of 5 stars

Item as described, good quality easy to understand assembly instructions. Price comparable with other suppliers. Despatched promptly in good sturdy packaging.

Rated 5 out of 5 stars

A very good experience. Bought a log store online and had it delivered a week or so later. One of the better quality garden items I have bought. Really solid wood frame - should last a long time!

Rated 5 out of 5 stars

Excellent client service from Aimee and Team , had fair few questions prior to order and then couple more during installation but the Team sorted me out and would happily use again

Rated 4 out of 5 stars

I ordered an umbrella support for a Wisteria plant/shrub. I’m delighted with this item and contemplate buying another if required to support the existing shrub extensions. Highly recommend, and compe... See more

Rated 5 out of 5 stars

Easy company to order from, item arrived well secured so no damage. Very pleased with the Dove house looks lovely up.

Rated 5 out of 5 stars

Easy to order and a prompt delivery. Very strong and sturdy. Excellent quality, imagine it will last for years. Just waiting for someone to put it in the garden for me now.

Rated 5 out of 5 stars

Excellent delivery service. Kept up to date via email. Goods delivered on time.

Rated 3 out of 5 stars

New update- garden room has been delivered and we are very pleased with it, although part of the order- the two seat cushions- have not been delivered and no idea when they are coming **updated - d... See more

Rated 5 out of 5 stars

Bought a console table from Lemon Pavilion. Excellent communication and fast delivery. Very happy with service and the table is beautiful

Rated 5 out of 5 stars

Very impressed with Lemonpavilion, thank you! The initial update email regarding my order was polite, helpful & informative and advised me of delivery between 11th and 16th of April. I was next giv... See more

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3.9

Great

TrustScore 4 out of 5

764 reviews

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Replied to 35% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Avoid this company at all costs!

Despite speaking to their colleagues to confirm delivery timescales for a shed, they were two weeks late. I had to call three times during this time. No one had taken accountability and it took them over a month for their customer service team to respond to say they will not be doing anything to try rectify the situation. Avoid this company at all costs.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience.

Excellent service and communication from placing the order to the delivery. I was advised of the delivery date and the driver contacted me when he was on route. The driver was very polite and delivered the stones exactly where I required them, and showed his driving skills of reversing and unloading the bags of stones without any problem. I would have no hesitation of recommending your company to my family and friends.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience

I had a very disappointing experience. The item I received was not as described and looked completely different from the image advertised on their website. When I raised this issue, instead of addressing my concerns, the company altered the product photo online to make it look less appealing, which suggests the original listing was misleading. In addition, I found the staff unhelpful and dismissive when I tried to resolve the matter. Overall, I would not recommend this company due to poor customer service and misleading advertising.

August 15, 2025
Unprompted review
Rated 4 out of 5 stars

You get what you pay for!

For the money, it's not bad. I was able to build the shed as the instructions were super clear, and it arrived on time. The build quality is not great - a number of the pieces were not cut to the correct size, and a bit of impromptu jigging had to be done to get things to work. However, as I said, generally pretty happy with the final outcome.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a log store through B & Q which…

Ordered a log store through B & Q which were selling on behalf of Leompavillion. Later received a call from Lemonpavillion stating that they wouldn’t deliver due to staying in Scotland! Still awaiting my refund despite having been ordered and paid for on 7 August 2025. B and Q still advertising item for sale with confirmation that they deliver to my post code. Don’t deal with this company if you stay in Scotland.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

shed leaked 2 days after being put up

I just bought a shed from this company costing £1131. Its a pent shed 8x8 feet. I got joiners to put it up on 18 July and 2 days later there were serious leaks on the back panel. I contacted Lemon Pavilion and they have denied liability as I didn't treat the shed inside & out. But this wasn't in the advert on B&Q website & I didn't have chance to treat it before it leaked anyway!
The advert says its designed to withstand the worst of the British weather- that's a laugh.
I'm having to pursue a partial refund through my credit card company now--what a hassle.
There are holes near the windows where the rain can get it. Also the door is just over 5 feet high- not good for a six footer. *Think twice before you buy from this company*

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company, the delivery was fast with updates all the way, a lovely message thanking me for buying from them and the product was gorgeous and well worth the money, so much so I ordered another identical one the next day, a company I would recommend if you looking for value for money and good quality items

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent client service

Excellent client service from Aimee and Team , had fair few questions prior to order and then couple more during installation but the Team sorted me out and would happily use again

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

From a very happy customer.

With the help of a charming member of their sales team, I ordered a 2 seater garden swing seat. It was received in record time. I am thrilled with my purchase, and even more so with Lemon Pavilion.
I highly recommend them without hesitation!

July 9, 2025
Unprompted review
Rated 2 out of 5 stars

Missing product info + inconsiderate responses

I bought a 850kg bag of gravel from them and since their product description doesn't specify the size of the gravel itself, I assumed it was similar to the other products that were listed at the time. As a consequence, I found out it was the wrong size when it was delivered, and they dumped in on the pavement (and not even near my house...) and didn't accept that I had refused delivery. They then charged me £50 for them to return the delivery.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality wall arches

I bought 3 wall arches, finished in black. They seemed a bit expensive but when I saw them I was impressed with their quality - the welding, thickness of the metal and the perfect black finish gave me confidence that they would last for many years. Each arch was in 3 sections that bolted together, good because otherwise they would be too heavy for me to move. I worked out a method to install them on my house wall and so installation was easy - a one man job.
A good purchase.

June 18, 2025
Unprompted review
Rated 3 out of 5 stars

Hopeless delivery system. Would not use again

Product was fine (fence panels) but would not use again. Delivery system is hopeless. Confirmation email clearly states we would be warned in advance of delivery but instead we received an email at 10am and the driver was there five minutes later. This is not a one-off as we placed two orders over a month and happened both times. In the real world, people work for a living and therefore are unlikely to be at home at 5 mins notice. Please think about the customer experience - you are responsible for the delivery as much as the sales and manufacturing - both in eyes of the law and in terms of customer experience.

June 5, 2025
Unprompted review

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