ML

Mike Leeds

United Kingdom

Reviews

Review of Openreach


Rated 1 out of 5 stars

A terrible experience with Openreach

Openreach outsourced the job to upgrade my broadband & phone without telling me. The contractor broke my alarm and left loads of mud & stains on my carpet which I managed to get out. I had to pay £95 to get the alarm fixed and have been trying to get this back since the end of January.
Openreach outsourced my claim for re imbursement and its been a fiasco. The company insisted I fill in a claim form even though I'd sent them a full email. Then they said they can't deal and referred me to the contractor. That was 2 months ago & I've heard nothing from them. So I've been waiting 7 months for re imbursement and nothing!
Its been impossible to contact Openreach directly & I spent 4 hours trying to get a phone number or email address on my day off a few months back --WITHOUT SUCCESS. I got their address and sent a letter to the complaints manager about 4 months ago--THEY DIDN'T REPLY.
Terrible customer service. Openreach you're a bit of a rogue trader; outsourcing everything and your contractors are badly letting you down. And then you're just not contactable when things go wrong.

January 23, 2025
Unprompted review

Reply from Openreach

Good Afternoon Mike, Thanks for taking time to contact Openreach, I am sorry to read about the damage the contractor caused to your home, this is not to good to read, As the damage was caused by an Openreach engineer it would be down to the contractors that done the work to cover the costs for the damage to your property, I hope you manage to get this resolved soon ^Gary

Review of Lemonpavilion


Rated 1 out of 5 stars

shed leaked 2 days after being put up

I just bought a shed from this company costing £1131. Its a pent shed 8x8 feet. I got joiners to put it up on 18 July and 2 days later there were serious leaks on the back panel. I contacted Lemon Pavilion and they have denied liability as I didn't treat the shed inside & out. But this wasn't in the advert on B&Q website & I didn't have chance to treat it before it leaked anyway!
The advert says its designed to withstand the worst of the British weather- that's a laugh.
I'm having to pursue a partial refund through my credit card company now--what a hassle.
There are holes near the windows where the rain can get it. Also the door is just over 5 feet high- not good for a six footer. *Think twice before you buy from this company*

July 20, 2025
Unprompted review

Review of InPost UK


Rated 5 out of 5 stars

First time I've used the service

First time I've used the service; I don't have a smart phone and used a ref number which machine asked for; I didn't have to print a label either; just put the package in the locker and confirmed this to machine and job done. Good stuff.

August 31, 2024