A terrible experience with Openreach
Openreach outsourced the job to upgrade my broadband & phone without telling me. The contractor broke my alarm and left loads of mud & stains on my carpet which I managed to get out. I had to pay £95 to get the alarm fixed and have been trying to get this back since the end of January.
Openreach outsourced my claim for re imbursement and its been a fiasco. The company insisted I fill in a claim form even though I'd sent them a full email. Then they said they can't deal and referred me to the contractor. That was 2 months ago & I've heard nothing from them. So I've been waiting 7 months for re imbursement and nothing!
Its been impossible to contact Openreach directly & I spent 4 hours trying to get a phone number or email address on my day off a few months back --WITHOUT SUCCESS. I got their address and sent a letter to the complaints manager about 4 months ago--THEY DIDN'T REPLY.
Terrible customer service. Openreach you're a bit of a rogue trader; outsourcing everything and your contractors are badly letting you down. And then you're just not contactable when things go wrong.
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