Lavish Alice Reviews 6,512

I'm living in Ireland and finding it difficult to order a dress to come to my address on the main Lavish Alice site. In a panic I sent an email looking for help. Rachael at Lavish Alice got back to m... See more

Dresses arrived promptly. Very good quality. Issue with returning as was outside the returns window. Contacted customer service and emailed back straight away, Very helpful response all questions... See more

Rachael was amazing! Her customer skills were outstanding. She went above and beyond to deliver fast results, and resolved my problem fast. She was also always friendly and helpful.

Couldn’t recommend this company enough. Great quality dresses with fast delivery and even better customer service. Rachael was very prompt with responding and her kind replies really made it a persona... See more

I recently ordered the 'Remi one shoulder embellished cape mini dress in emerald green'. I emailed a question about the sizing and received a quick, friendly response from Rachael. The dress arrived q... See more

Amazing customer service from Rachael when I had a query - she emailed promptly and helped me all the way. The quality of the dresses are on another level - highly recommend ✨

Amazing service and great dresses. Return delays due to InPost and the wonderful Rachael from customer service couldn’t have been more helpful.

I’d not realised return period was 14days & went to return after this time & couldn’t through returns portal. I emailed customer services & they were so lovely & helpful & agreed straight away that it... See more

Excellent service, unfortunately I did not read the returns policy correctly and went over the time, contacted them and had a prompt and very understanding reply from Rachael who sorted out a return,... See more

As there was a mistake with the item I received, I had the need to speak with their customer service. I could not be more happy with the service I received in order to resolve the problem. Rachael has... See more

I received a garment which was unfortunately faulty. I contacted customer services and Rachael picked up the query, she sorted everything for me in an efficient and helpful manner and I am grateful f... See more

After a dress that I tried on was far too large and I left a review saying so, Lavish Alice's customer service team reached out to me and were so kind. They asked how they could help, what the dress w... See more

This is by far one of my favourite brands for occasion dresses and never disappoints! When I left it until very last minute to order a wedding guest dress, I was panicking that it wouldn’t arrive and... See more

Lavish Alice has “something” that other brands/companies could learn from! I’ve bought quite a few outfits from here and every time the quality, sizing, ordering, packaging and delivery has been e... See more

Unfortunately had to cancel an order and the whole process was efficient and fast! Rachael has been outstanding and so helpful. Thank you Rachael!

Had amazing service from a really friendly member of staff named Rachael. She was extremely helpful and made the process of returning very easy. I would buy again from Lavish Alice even though this ti... See more

I ordered a beautiful dress for a wedding which I never got to wear due to a bereavement. Rachel at customer services was so understanding even though I was outside the window to return by almost a w... See more

I made an error with choosing a returns label and the label that I selected could not be accepted in Northern Ireland! I order from this company regularly and love their clothing, especially occasion... See more

I bought a dress from Club L and wanted to take advantage of the 15% first order discount code ! But the code was never received by me. I asked the customer services team sbout it after I’d placed my... See more

I had some difficulty retrieving a gift card/credit note for a faulty dress, but Rachael was incredibly helpful throughout the process. She responded quickly, investigated thoroughly, and even managed... See more

Really recommend. The dresses are fantastic quality and lovely designs. Their customer service team is also wonderful and super helpful - special thanks to Rachel who helped me sort an issue with my o... See more

I have purchased from Lavish Alice many times and I love their dresses, they are always great quality and they have so much choice! This time when I ordered, I needed to return the dress as it was a l... See more

I regularly purchase items from Lavish Alice - it's my go to store for any occasion wear as I can always guarantee that the quality will be excellent and the fit is always spot on. I have ordered item... See more

Very easy to make contact with customer services quick responses and although couldnt do what I wanted. Rachael was helpful and issue got sorted quickly to allow me to re order the outfit to be delive... See more

I love the dresses from Lavish Alice and always buy from here for any events I go to. Today I returned a dress and spoke with Rachael in customer service. She answered all my queries quickly and effic... See more

I bought a beautiful dress for a wedding. It was great quality and I got many compliments! Also, really great customer service. I didn’t realise the return window was 14 days but they allowed me to... See more

Fantastic customer service, sadly I didn’t keep the dress but it was absolutely stunning and the quality was outstanding. When I emailed about a refund I had an instant response 😊

Excellent customer service from Rachael. Quick, efficient and cared. Will definitely buy from here again!! Great products.

Always so helpful at lavish Alice! I always feel a million dollars but sometimes don't agree with the quality! But Rachael was incredibly understanding and resolved my issues without a problem at all.... See more

Great help from Rachael when trying to sort out a return which did not process (my fault) and went over the return date. Great customer service.

Rachael was very prompt at responding to my query today and was so pleasant. Brilliant service!

I love the dresses unfortunately they are too small for me. I received a nice help from Rachael. Thank you

Rachael from customer service couldn’t have been more helpful.

Rachael in customer service has been extremely helpful with refund advice. It was really appreciated.

Would just like to shout out Simone and Rachael who were ever so helpful. Firstly when Royal Mail took my parcel to the depot by mistake, Simone issued me a delivery refund without me even asking for... See more

First time purchsing an item from Lavish Alice. I experienced an issue with my delivery and unfortunately, it got sent back to the sender. I reached out to customer service and Rachael supported me wi... See more

Had an issue with Royal Mail delivery. No fault of Lavish Alice. I emailed and they sorted things right away sending me a new order. Big thanks to Rachael who was very helpful

Bought a beautiful dress from LA but unfortunately the colour was slightly different to what l expected. Meant to be pale blue but more of a grey blue. But the dress was impeccably made with great at... See more

Thank you so much to Rachael. Excellent service truly appreciated

I ordered an item which arrived swiftly & beautifully made & packaged. Unfortunately the item didn’t suit me & I encountered some issues as my password didn’t match (likely to be my fault)! I raised a... See more

Bought a dress and sadly it was faulty, spoke to Rachel who was super quick in response and provided a resolution instantly. Can’t fault the service I have received. Really gutted about the dress but... See more

Swift response from Rachael when the returns portal didn't allow me to process on day 14. No questions asked, R sent me the forms and info assuring me all will be processed.

Rachael from customer service was really helpful and quick to respond. I really appreciate the professional and supportive way she handled my query. Thank you so much Racheal x

Great customer service! I had to return an item that was in the wrong size but needed the replacement sending very quickly. Rachael dealt with this in a prompt and friendly manner. Would highly recom... See more

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service from Rachael! I had an issue with a refund, and Rachael went above and beyond to help me resolve it quickly and professionally. She was patient, understanding,... See more

NEW customer to this beautiful website and had reason to make contact with customer services before placing an order. Exceptional service was provided by Rachael who guided me through the order proces... See more

Rachael was fantastic in dealing with an issue I had (I inserted the wrong address) This is great as it puts my mind at ease and I can’t wait to place my next order - I’ve ordered from lavish Alic... See more