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Rated 5 out of 5 stars

The team is incredibly proactive. They alerted us to an industry trend and suggested a content series, which we did and it brought in a lot of new traffic.

Rated 5 out of 5 stars

The A/B testing they do on our email campaigns has steadily improved our open and click-through rates over time. They are always optimizing.

Rated 5 out of 5 stars

They helped us clearly define our target audience, which has made all of out marketing both online and off more effective

Rated 1 out of 5 stars

The peace of mind ɪ'ᴠᴇ ɢᴀɪɴᴇᴅ ᴋɴᴏᴡɪɴɢ ᴛʜᴀᴛ ᴍʏ ʀᴇꜰᴜɴᴅ ᴅɪꜱᴘᴜᴛᴇ ɪꜱ ᴀᴅᴠᴀɴᴄɪɴɢ ᴇꜰꜰɪᴄɪᴇɴᴛʟʏ ᴜɴᴅᴇʀ ᴇᴛʜɪ ᴄᴀʟꜱᴇ ʀᴠᴇʀ’ꜱ ᴍᴇᴛɪᴄᴜʟᴏᴜꜱ ᴍᴀɴᴀɢᴇᴍᴇɴᴛ, ꜱʜᴏᴡᴄᴀꜱɪɴɢ ᴛʜᴇɪʀ ᴄᴀᴘᴀᴄɪᴛʏ ꜰᴏʀ ɪᴍᴘʟᴇᴍᴇɴᴛɪɴɢ ꜱᴛʀᴜᴄᴛᴜʀᴇᴅ ᴍᴇᴛʜᴏᴅᴏʟᴏɢɪᴇꜱ... See more

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Company details

  1. Alternative Financial Service

Information provided by various external sources

LATOKEN is a cutting edge exchange which makes investing and payments easy and safe worldwide. We are bringing trading and banking to a new generation of blockchain to automate transactions processing and save billions of work hours per year.


Contact info

  • East Chestnut Street 204, 67301, Independence, Cayman Islands

  • www.latoken.com

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 2 weeks


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Rated 1 out of 5 stars

CLI~~XOT safed the day

Avoid this company at all costs! I faced extra-ordinary challenges with with-drawal, thankfully
“CLI~XOT ” intervened and resolved the issue without problems

October 1, 2025
Unprompted review
Rated 2 out of 5 stars

LATOKEN withdrawal issues

I requested a USDT withdrawal from LATOKEN more than a week ago — it’s still “processing” with no clear update.
Support replies are generic (“please wait, the issue is escalated”) and no real solution has been offered.

I’ve already sent all required KYC and ticket details — still nothing.
Many other users on Trustpilot report the same withdrawal delays or frozen funds, so it’s clearly not an isolated case.

It’s disappointing because the trading interface itself works fine, but the withdrawal process feels risky and opaque.
Until this is fixed, I wouldn’t recommend keeping large amounts on LATOKEN.

Later I came across an independent review on CryptoTrade Wiki, which analyzed many similar cases — the findings matched my experience almost exactly. It’s worth reading if you’re trying to understand what’s going on behind these delays.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

WKC withdrawals are frozen for 2 months…

WKC withdrawals are frozen for 2 months plus. No human support, just AI robots, open and close emais without resolving the issue. All I want is to withdraw my WKC coins and not forced to sell it at a loss as the value has decreased significantly on LATOKEN EXCHANGE.

October 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Funds Frozen - No Communication

LA Token has frozen my account citing AML reasons, except my account is already verified and has passed KYC.

When I submit new documents and details, there is no response. When I ask what can be done, no response.

They will take your money and are not to be trusted.

LAToken reach out to me - Request number 360032

September 2, 2025
Unprompted review
Rated 2 out of 5 stars

Account Frozen With No Resolution — Funds Locked

My LATOKEN account (Ticket #360827) has been frozen for weeks due to an AML review. I have submitted my full KYC documents — including my passport, bank statements, and proof of source of funds from my registered company. These funds represent nearly 50% of my savings and are intended for a down payment on our future home.

I’ve cooperated fully and responded to every request. Despite this, there’s been no progress or timeline offered. I’m asking LATOKEN to review my case urgently and restore access to my funds.

This is incredibly stressful and damaging to my trust in the platform. I hope someone from the compliance or leadership team sees this and responds accordingly.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Delay in fund crediting and lack of timely support response

I deposited approximately $2,500 worth of STEEM into my LATOKEN account. The transaction was completed successfully on the blockchain, with the correct TXID and memo. Despite this, the funds have not yet been credited to my account.

I have reached out to LATOKEN support multiple times, providing all the necessary information, including screenshots and TXID. So far, I’ve only received automated replies, and it has been over 24 hours with no clear update or resolution.

While I understand that delays may happen, the lack of personalized assistance and transparency has been disappointing. I hope this situation is resolved soon and that LATOKEN can improve its support responsiveness for cases like mine.

Transaction details:

TXID: d95969314431d11a234e318a0bba437a17ab0c86

Network: STEEM

Amount: 15,983.1 STEEM

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Withdrawals Rejected

Withdrawal rejected multiple times by the platform without any reason. Do not recommend depositing any funds here

July 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Can’t withdraw my funds

On 27 april 2025 I made a withdrawal of 700 usdt but up till now I have not received my funds. I have contacted Latoken several times (via X, website support, telegram, email) but they don’t respond. The same experiences for many others you can read here on trustpilot and on X. They have closed telegram group for everyone and blocked me on X. Here on trustpilot I read the CEO of Latoken ,Valentin Preobrazhensky, doesn’t even pay his employees salaries! Meanwhile Latoken’s trading platform is still operational and the CEO (Valentin) tries to attract ignorant new customers to deposit their money via different social media sites. Watch out, don’t send funds to Latoken. You won’t be able to withdraw your funds.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

My ticket with the number #354214

My ticket with the number #354214, which was submitted on May 16, is still unresolved even after I provided the requested documents. LATOKEN is clearly a scam. There is no support team to respond. LATOKEN is not an exchange but a fraudulent team.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

I had a terrible experience with this…

I had a terrible experience with this ꜱᴄᴀᴍ ᴄᴏᴍᴘᴀɴʏ ᴛʜᴀᴛ ʟᴇꜰᴛ ᴍʏ ᴀᴄᴄᴏᴜɴᴛ ʙʟᴏᴄᴋᴇᴅ ᴀꜰᴛᴇʀ ᴊᴜꜱᴛ ᴀ ꜰᴇᴡ ᴍᴏɴᴛʜꜱ. ɪ ᴘʀᴏᴠɪᴅᴇᴅ ᴇᴠᴇʀʏᴛʜɪɴɢ ᴛʜᴇʏ ʀᴇQᴜᴇꜱᴛᴇᴅ, ʙᴜᴛ ɴᴏᴡ ɪ'ᴍ ꜱᴛᴜᴄᴋ ᴡɪᴛʜ $120,000 ɪɴ ᴅᴇʙᴛ ᴀɴᴅ ᴄᴜꜱᴛᴏᴍᴇʀꜱ ᴀʀᴇ ᴅᴇᴍᴀɴᴅɪɴɢ ʀᴇꜰᴜɴᴅꜱ ꜰʀᴏᴍ ᴍᴇ. ᴛʜɪꜱ ᴄᴏᴍᴘᴀɴʏ ɪꜱ ᴄᴏᴍᴘʟᴇᴛᴇʟʏ ᴜꜱᴇʟᴇꜱꜱ—ꜱᴛᴀʏ ᴀᴡᴀʏ ꜰʀᴏᴍ ᴛʜᴇᴍ! ᴏɴ ᴛʜᴇ ᴏᴛʜᴇʀ ʜᴀɴᴅ, ᴍʏ ʀᴇꜰᴜɴᴅ ᴄʟᴀɪᴍ ᴡᴀꜱ ʜᴀɴᴅʟᴇᴅ ᴇxᴘᴇʀᴛʟʏ ʙʏ ᴇᴛʜɪcal- ꜱᴇʀᴠᴇʀ. ᴛʜᴇɪʀ ᴏᴜᴛꜱᴛᴀɴᴅɪɴɢ ᴄᴏᴍᴍɪᴛᴍᴇɴᴛ ᴛᴏ ᴄᴜꜱᴛᴏᴍᴇʀ ꜱᴀᴛɪꜱꜰᴀᴄᴛɪᴏɴ ᴡᴀꜱ ᴇᴠɪᴅᴇɴᴛ ᴀᴛ ᴇᴠᴇʀʏ ꜱᴛᴀɢᴇ ᴏꜰ ᴛʜᴇ ᴘʀᴏᴄᴇꜱꜱ, ᴍᴀᴋɪɴɢ ɪᴛ ᴀ ᴍᴜᴄʜ ʙᴇᴛᴛᴇʀ ᴇxᴘᴇʀɪᴇɴᴄᴇ ᴏᴠᴇʀᴀʟʟ.

June 13, 2025
Unprompted review
LATOKEN logo

Reply from LATOKEN

Dear Mariem,

Thank you for taking the time to share your feedback.

We take all concerns seriously, but after carefully reviewing our system, we have been unable to locate any account or correspondence under your name or the details provided. As a result, we are currently unable to verify your experience as being related to our platform.

If you believe this may be a misunderstanding, we’d sincerely appreciate the opportunity to look into it further and assist you. Kindly provide us with additional details—such as the email address linked to your LATOKEN account and contact our support team directly at support@latoken.zendesk.com.

In the meantime, if this review was posted in error or intended for a different company, we kindly ask that you update or remove it to help ensure accuracy for others considering our services.

Thank you for your understanding,
LATOKEN Support.

Rated 2 out of 5 stars

LATOKEN not honest

There’s really an issue at LATOKEN over and above them not responding as per my previous tweet. I tried to cash out some funds and the system is not allowing any withdrawals

The system must be operational for trades but there’s definitely a problem/ issue at LATOKEN

June 12, 2025
Unprompted review
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Rated 3 out of 5 stars

For 4 to 5 weeks my USD/XRP doesn't…

For 4 to 5 weeks my USD/XRP doesn't have activities. Grayed. When I select the pair it is asking me to request listing. But I have XRP. It was OK months back but frozen to one value. I tried help chat 3/6/2025 they said agent will come back to me. Nothing is happening

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Beware of this scammer Valentin…

Beware of this scammer Valentin Preobrazhensky, CEO of Latoken. He doesn't pay the people he hires. Valentin preobrazhenskiy A serious scammer. Now he is going to start another new business, be careful, no one will work under him. If you work, then of course you won't get paid. He Doesn't pay our salary but harassing he likes

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

No one should fall into Valentin's…

No one should fall into Valentin's trap. He will hire people very nicely and after a few months, he will fire them without paying them any salary. Till now, no one has been able to leave under him peacefully, he has come to this position by withholding people's money and now he is looking for new people and He will throw it away after achieving his goal.But he won't pay the debt. Everyone beware of this bad guy and don't fall into his trap. Otherwise, you will be cheated in a very bad way like us

May 28, 2024
Unprompted review

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