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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, particularly the custom fiber cables. Consumers appreciate the fast delivery service and the fact that items often arrive earlier than expected. The pre-terminated fiber optic cables are highly regarded, with many people highlighting how easy they are to install, thanks to features like pulling eyes. People also value the responsive and helpful customer service team, who are always ready to assist with any queries or issues. The website's user-friendliness and the ability to order custom lengths are also frequently mentioned as positive aspects of the overall experience. While opinions on the ordering process are mixed, the company generally receives high marks for quickly resolving any problems that arise.

Based on these reviews

Rated 5 out of 5 stars
Verified

Worked as expected, arrived on time. The pulling eye was bigger than 3/4”. Wish they had an outdoor fiber termination box that could hold a media converter as this install was in a barn and we were tr... See more

Company replied

Rated 5 out of 5 stars
Verified

Quick product turnaround. Quality custom fiber cables. I have called customer service a few times and they are always very helpful.

Company replied

Rated 5 out of 5 stars
Verified

Product came in on time and under budget. The only thing that I had any concerns with was the state of the packages on arrival. Some of them appeared as if they had been dragged a few miles before bei... See more

Company replied

Rated 5 out of 5 stars
Verified

Product delivered ahead of initial proposal. Delivery was great and product pulled easily into the location I needed connection in. Great service all around

Company replied

Rated 4 out of 5 stars
Verified

The materials look great. I wasn't sure the proper way to unspool the armored fiber without having one end loose and flopping all over the place though. It would be a bonus to label the fiber with the... See more

Company replied

Rated 5 out of 5 stars
Verified

One stop shopping. I was searching for options to extend our company's wifi coverage to include our maintenance shop on the back of our property. The 400'+ run was already directional drilled and wa... See more

Company replied

Rated 5 out of 5 stars
Verified

This was our first time ordering from LANshack a PRO-XIP4CC-LC-2P-450-RR-01-02 and first time having to pull a long 450' run of fiber in a 1" conduit to remote pool house / home office. I was a little... See more

Company replied

Rated 3 out of 5 stars
Verified

replaced the fiber cable with armor and 4 fiber lines with LC connectors, all looked clean. When i attached the RJ45 to fiber drivers to the cable I could not complete the connections. Tested... See more

Company replied

Rated 5 out of 5 stars
Verified

This was a second purchase from LanShack for pre-terminated fiber cables. The cable arrived fast. The pulling eyes made running the cable easy above t bar and in conduit. Attached my LC connectors,... See more

Company replied

Rated 5 out of 5 stars
Verified

LANshack is the best to work with. They always ship things out very fast and use quality products. A 600-foot spool of custom-made fiber showed delivered by UPS, but it was nowhere to be found. I reac... See more

Company replied

Rated 5 out of 5 stars
Verified

You guys are always quick and accurate in what you do. We appreciate it and especially when the budgets are tight for some of these jobs where we can't justify getting the fusion splicer out of the c... See more

Company replied

Rated 5 out of 5 stars
Verified

fairly easy to order what i wanted, fast shipping. i will say i almost screwed up. i only looked in 1 of my fiber patch panel enclosures and didnt see the connection kit, never dawned on me you would... See more

Company replied

Rated 4 out of 5 stars
Redirected

Fiber was OK but don't make a mistake ,no returns or refunds. Estimating distance is somehow complicated sometimes ,I ran short for a 100ft and they did not take it back .$1475.00 to waste and also th... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality, timely shipping, friendly customer service. Every time I order from Lanshack I can count on my connectivity working as we have never had a bad cable come from Lanshack....thank you Lans... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought to replace Blue Jeans cable cat 6a 23 guage. Emidiate improvement in noise and that also brought out some hidden detail info. 25 ft to netgear switch and 3 ft to sotm streamer . Its as good as... See more

Company replied

Rated 5 out of 5 stars
Verified

Whenever we need to install a fiber link from one building to another, we order pre-terminated assemblies from LanShack ! Always done right, very reasonable turn around times. Shipping deals are alway... See more

Company replied

Rated 5 out of 5 stars
Verified

LANshack has always delivered exactly the pre-terminated fiber optic cables I have ordered in a very reasonable amount of time for a competitive price. They have never given me any excuses on why the... See more

Company replied

Rated 5 out of 5 stars
Verified

They shipped us the wrong quantity of product. It set my project back a week. Edit: the owner of the company reached out to me personally and explained the reason for the error. He also offered a d... See more

Company replied

Rated 4 out of 5 stars
Verified

Overall good company to deal with, had to call a few times to change delivery address because it didn’t sent out when it was scheduled hence the 4 stars. I was traveling but as I said great costumer... See more

Rated 5 out of 5 stars
Verified

We've been using Lanshack for all our fiber needs for more than 10 years now and their sales and support teams alway help us feel confident with the ordering process. Thank you, Lanshack.

Company replied

Rated 3 out of 5 stars
Verified

Customer service is always first rate, the products however were disappointing. Bought an outdoor fiber box that was supposed to lock and had pole mounting brackets for $300+. The lock can be opened w... See more

Rated 5 out of 5 stars
Verified

This was an unbeatable price, fast delivery, and quality products. I am perplexed at how others charge so much for the same products. Thanks to Lanshack, my projects are coming in on-time and on-budge... See more

Company replied

Rated 5 out of 5 stars
Verified

Like that your cat8 cables are the latest standard, and that they are American made! Like that they are not expensive. Also, I was able to get them in the length I wanted, as well as color options. S... See more

Company replied

Rated 5 out of 5 stars
Redirected

We don't do much fiber. This project had a 1400' run thru two underground vaults between a Hospital and a new Energy Plant. It was certainly mission critical. I found this Lanshack cable and got it in... See more

Company replied

Rated 4 out of 5 stars
Verified

product seems well made and good packaging and protection present on the cable reel , but the ends were not labeled for which end was SC -LC type connectors and I had a hard time identiying which end... See more

Company replied

Rated 5 out of 5 stars
Verified

Your website is phenomenal and it’s well organized and the customized feature are a good tool for clients like me who needs specific lengths that are shorter than a full spool.

Company replied

Rated 5 out of 5 stars
Verified

Still have no idea if they actually have a cable management 1U insert that’s less than 2” in depth because the wrong one was sent. But they refunded the purchase price to fix the mistake so I apprecia... See more

Company replied

Rated 5 out of 5 stars
Verified

We get what we request in a very timely manner no hassle, site well organized to find products. I have done business with this company several times, good experience every time

Company replied

Rated 5 out of 5 stars
Verified

I ordered 3 items, 2 of which were received as expected but the 3rd item was not the right product that was shipped directly from a supplier. Customer service was able to quickly resolve the issue onc... See more

Company replied

Rated 5 out of 5 stars
Verified

Great, friendly customer support. Received my shipment a day early which in turn allowed me to pick up two extra jobs. Will recommend to orher contractors.

Company replied

Rated 5 out of 5 stars
Verified

Great prompt customer service. I have ordered premade fiber from Lan Shack several times. Has always worked without issue on every installation.

Company replied

Rated 4 out of 5 stars
Verified

Quick! It was easy to order exactly what I wanted in the length I needed and the fiber arrived a day earlier than estimated. I needed to start in the middle of the segment and started with the wrong... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you so much for working with us. I received prompt and courteous customer service. The rep went out of her way because it was a custom order, and she checked to ensure it hadn't gone into prod... See more

Company replied

Rated 5 out of 5 stars
Verified

Prompt response to questions when building out what we needed. Fiber and other products were amazingly priced and excellent quality.

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased a custom fiber cable, and I have to say it exceeded my expectations. It arrived ahead of schedule everything matched up perfectly with the description provided. The quality is imp... See more

Company replied

Rated 5 out of 5 stars
Verified

Have ordered multiple times from LANshack. Website is easy to navigate, quality products at great prices. Items ship quickly and arrive when promised.

Company replied

Rated 5 out of 5 stars
Verified

Great company, easy online ordering, large selection of custom made terminated fiber cables. We don't perform in-field fiber terminations so when we have a job calling for IDF/MDF linking we rely on... See more

Company replied

Rated 5 out of 5 stars
Verified

Lanshack really was accommodating and very helpful with my fiber needs. They went to every extent to make sure our network was up and running in no time!

Company replied

Rated 5 out of 5 stars
Verified

Website is very good - easy to find product and order. Allowing input for custom info on the label is very helpful. Great job Team!

Company replied

Rated 5 out of 5 stars
Verified

When I called to yell about the wrong cable being sent....... they were very professional when letting me know that I had ordered the cable from someone else.

Company replied

Rated 5 out of 5 stars
Verified

The factory installed pulling ends worked great. They made connecting to the pull line easy and protected the terminated cable ends.

Company replied

Rated 5 out of 5 stars
Verified

The custom pre-terminated fiber that I ordered was exactly what I needed. It worked great and lit instantly with no issues.

Company replied

Rated 5 out of 5 stars
Verified

Great experience ordering from this company. Quality of product is exceptional. Will definitely purchase again for all of my technology products.

Company replied

Rated 5 out of 5 stars
Verified

Love the quality of the cables. I will definitely be ordering from LANshack again!

Company replied

Rated 4 out of 5 stars
Verified

While my item did arrive on time, the status had shown that hit had not yet shipped. I called customer service and they were not sure if it had shipped and were going to contact me about getting it sh... See more

Rated 4 out of 5 stars
Verified

Our last purchase was built according to schedule however was shipped with a slower shipping speed than requested (not sure what happened as it should have shipped 2nd day air and shipped ground). La... See more

Rated 3 out of 5 stars
Verified

There is a problem in the ordering process which I cannot be sure was at my fault or a design flaw. But I received all of my packages in good timing. Two out of six of them were damaged due to... See more

Company replied

Rated 5 out of 5 stars
Verified

Your custom fiber cables are consistently taking longer and longer lead times. I originally had lead times of 1 week. My latest order is now 4 weeks. This is forcing me to find another vendor afte... See more

Company replied

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Company details

  1. #13 of 60 best companies in Telecommunications Service Provider
  2. #43 of 111 best companies in Electronics Store

Written by the company

LANshack.com was founded in 1997 and was one of the first companies in the structured cabling and connectivity industry to offer full E-commerce capability. Now over 20 years later we are still providing quality products, helpful tutorials, and great customer support. At LANshack.com you will find the highest quality Datacom products on the market for the most critical networks. We manufacture custom fiber optic and copper cable assemblies to make your installation as seamless and robust as possible. You will discover a huge selection of products creating a one-stop-shopping experience for your cable installation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

I had to put a rush job title on my job

I had to put a rush job title on my order, and these guys delivered. There was a little confustion in the office about my order status and the girls in the office were all over it making me and my customer extremly happy. Not all assemblies are made equally, I really liked the composition of the assembly, we were really rough with it and it held up like a champ.

October 3, 2025
Rated 4 out of 5 stars
Verified

Great looking materials!

The materials look great. I wasn't sure the proper way to unspool the armored fiber without having one end loose and flopping all over the place though. It would be a bonus to label the fiber with their lengths, I had to unspool them all next to each other and measure.

September 22, 2025
LANshack.com logo

Reply from LANshack.com

Hi Luke,

Thank you for taking the time to provide a review. To address your concerns, you ordered the assemblies with a pulling eye on one end. We do clearly state we recommend pulling eyes on both ends. Most installers would clip the back end to the reel or anything nearby to avoid the back end of the assembly from flopping around. They also protect your connectors.

Regarding the lengths of the spools, we always label both ends of the assembly with the part number which includes the exact length of the assembly and whatever connectors you chose. We also include a test report with each assembly that has the sku number of the assembly on it as well. You absolutely did not need to unspool all of the assemblies and put them next to each other.

Moving forward, if you have any questions or concerns when you receive the product, please reach out to us. We would have been more than happy to help you. We would have advised you to look a the cable label for the length and to tie off the back end of the assembly to keep it from flopping around.

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

Works great

Worked as expected, arrived on time. The pulling eye was bigger than 3/4”. Wish they had an outdoor fiber termination box that could hold a media converter as this install was in a barn and we were trying to limit plugs and devices to a dusty environment. Customer service was good when I had questions prior to ordering.

September 18, 2025
LANshack.com logo

Reply from LANshack.com

Hi John,

Thank you for taking the time to provide a review. We do appreciate your business. We reached out regarding the pulling eye. It should be very very close to 3\4" You always want to give extra room for bend radius and for flexibility anway.

Also we do have e a few outdoor enclosures that would definitely fit a media converter. We send you ove the product links to those.

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

Quick product turnaround

Quick product turnaround. Quality custom fiber cables. I have called customer service a few times and they are always very helpful.

September 24, 2025
LANshack.com logo

Reply from LANshack.com

Hi Chris,

Thank you for taking the time to provide a review and for you business. That's great to hear everything worked out and we were able to help you out with your questions and fiber needs. If you ever have any questions or need help in the future, please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

Wonderful experience!

Product delivered ahead of initial proposal. Delivery was great and product pulled easily into the location I needed connection in. Great service all around

September 22, 2025
LANshack.com logo

Reply from LANshack.com

Hi Brent,

That's excellent to hear! Thank you so much for taking the time to provide feedback. We really do appreciate it. If you ever need help just let us know.

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

Your website is phenomenal and it’s…

Your website is phenomenal and it’s well organized and the customized feature are a good tool for clients like me who needs specific lengths that are shorter than a full spool.

September 20, 2025
LANshack.com logo

Reply from LANshack.com

Hi Richard,

Thank you so much for the positive feedback. We spend a whole lot of time with design and organization, so it's nice to hear this. If you ever need something outside of what's on the site, let us know. We can likely make it or get it.

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

Quick and affordable delivery

Quick and affordable delivery

September 12, 2025
LANshack.com logo

Reply from LANshack.com

Thank you for taking the time to provide a review. We greatly appreciate your time and are happy to hear everything was delivered quickly. If you ever need help or have any questions, please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

An exemplary inventory

An exemplary inventory; competitive pricing and prompt shipping.

September 17, 2025
LANshack.com logo

Reply from LANshack.com

Hi JD,
We greatly appreciate you taking the time to provide a review. You highlighted exactly what we are always trying to achieve. Thank you for that and for your business. If you ever need help finding something or don't see something you need on the site, let us know. We can always likely get it or make it.
Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

First Time

Great experience ordering from this company. Quality of product is exceptional. Will definitely purchase again for all of my technology products.

September 13, 2025
LANshack.com logo

Reply from LANshack.com

Hi John,
Thank you for taking the time to provide feedback and for you business. We're happy to hear you had a great experience and are pleased with the products you purchased. If you ever have any questions or need help finding something please let us know.
Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

LANShack is the best!

LANshack is the best to work with. They always ship things out very fast and use quality products. A 600-foot spool of custom-made fiber showed delivered by UPS, but it was nowhere to be found. I reached out to LANshack, and they made another spool of fiber and shipped it out that same day. I am always very satisfied every time I use them!

September 9, 2025
LANshack.com logo

Reply from LANshack.com

Thank very much for the amazing review and for your conintued business. We are happy we were able to help get the problem fixed as quickly as possible. As usual, if you ever have any quesions or issues please don't hesitate to reach out.

Sincerly,
LANshack

Rated 5 out of 5 stars
Verified
LANshack.com logo

Reply from LANshack.com

Hi,

Thank you for taking the time to provide feedback. We're very happy to hear you had a good experience with us. If you ever need any help finding products or you have any questions, please don't hesitate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

Cables tested out perfectly

Cables tested out perfectly! Exactly what I was looking for.

August 31, 2025
LANshack.com logo

Reply from LANshack.com

Hi Jeff,

Thank you very much for taking the time to provide a review. We are happy to hear the cables tested perfect and that you were able to find what you were looking for.

If you every have any questions or need helpf finding anything please don't hesistate to reach out.

Sincerly,
LANshack

Rated 1 out of 5 stars
Verified

Took way too long to ship

Took way too long to ship. When I asked to expedite the shipping they said there was nothing they can do. Now I look stupid because we still don’t have our order

August 22, 2025
LANshack.com logo

Reply from LANshack.com

Hi Gary,

You placed your order on Friday 8/22 at 4PM which is well after our cutoff time. You ordered a 1500ft of 6 strand indoor/outdoor fiber. There is a process to cutting, packaging, and shipping. 4PM on a Friday just did not give us a enough time. UPS does our pickups at 4PM EST. We also state this clearly right on the product page.

Your our order shipped on Monday 8/25 and we shipped it Next Day Air and it was delivered on Tuesday 8/26. There is nothing we could have done here? Your order did not take too much time to ship. It shipped exactly when it should have. We have proof of delivery from UPS that states it was delivered on 8/26. You're review states you still don't have your order? You are requesting to return it. If you did not have your order how would you be able to return it?

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

When I called to yell about the wrong…

When I called to yell about the wrong cable being sent....... they were very professional when letting me know that I had ordered the cable from someone else.

August 29, 2025
LANshack.com logo

Reply from LANshack.com

Hi Bob,

Thank you for the feedback and we're happy to here it was not us that sent the wrong cable. As usual, if you every have any other issues or questions please don't hesistate to reach out.

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

Your products and pricing are spot on

Your products and pricing are spot on. Fast ordering and shipping turnaround.

August 28, 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We’re happy to hear you’re satisfied with our products, pricing, and quick turnaround. We look forward to serving you again!

Sincerely,
LANshack

Rated 5 out of 5 stars
Verified

Website is very good

Website is very good - easy to find product and order. Allowing input for custom info on the label is very helpful. Great job Team!

August 18, 2025
LANshack.com logo

Reply from LANshack.com

Thank you for your review! We’re glad you found the website easy to use and that the customization options were helpful. We appreciate your feedback!

Sincerely,
LANshack

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