Super nice and skilled staff who walked me through the prosess as a beginner. The tests are really comprehensive and you really get to understand what are your personal needs. Left with an excellent p... See more
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Based on these reviews
Excellent friendly service. The guy who helped us took his time and was thorough and thoughtful and made my daughter feel comfortable doing the running test. We found some good shoes too.
Service was amazing and very professional! She took time for analyzing my flexibility and stability and suggested fitting running shoes from which I chose the best based on the running analysis and h... See more
Fantastic service and great products available. Best running shoe fitting session I have had. Normally struggle to find any shoes that fit, here I found two different pairs.
Company replied
Excellent. Personalized attention, they scan your feet and give you all the information from the scanner, make tests on your feet. Then, recommend best shoes according to your needs. Highly recommende... See more
Nichlas var super god til at informere , så det kunne forstås Gav sig god tid , var imødekommende
Company replied
Excellent and absolutely professional service, these guys really know there stuff👍
Great service, very professional and patient team, Thank you Anton!
Great products and great service. Highly recommended.
God service !
Good Service and Good store for buy your new shoes and more
Company replied
Great selection of products and customer service
Company replied
Professional service and best customer experience. Will come back again.
Super helpful, personal help. Great experience overall
Very helpful staff
Great place to buy running shoes!
Very helpful and kind!
Super god service!
Company replied
Great experience, extremely helpful and knowledgeable staff.
Company replied
Super kompetent og professionel vejliedning.
Company replied
Excellent service, competent
Service i top
The staff was extremely helpful and professional. Fully recommended
10/10 service
Company details
About Kaiser Sport & Ortopædi
Written by the company
- Altid fri fragt
- 365 dages retur på onlineordre
- Mulighed for tidsbooking i butik
- 365 dages retur på onlineordre
- Mulighed for tidsbooking i butik
I vores KSOhuse møder du et butiksmiljø med løbesko, løbetøj og funktionelt fodtøj til hverdag og eventyr.
Under samme tag faciliterer vi også et klinikunivers for fysioterapi og ortopædiske indlæg.
Vi er kendt for vores tværfaglige og nærværende rådgivning - og vi er besøgt af den typiske danske hverdagsmotionist, der handler lokalt eller shopper online.
Contact info
4.8
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
I purchased a pair of Mizuno running…
I purchased a pair of Mizuno running shoes for nearly 1000 DKK. After only 5 months of use, a hole developed in the front of the shoe. I contacted Kaiser by email, and they asked me to visit their shop so they could take a closer look. However, when I went there, the staff member barely inspected the shoes for a few seconds before dismissing my complaint, saying it was likely my fault, possibly caused by my nails.
I explained that I have never had this issue with other running shoes, and I always keep my nails trimmed, so this reasoning made no sense. For the price I paid, I expected much better durability and customer service.
My point is if you can’t solve the issue for your brand and all you can do is to put all the obligation on customers nails there is no point of buying from you. You all can get same product from different shop in less price. At least you will get better customer service.
September 27, 2025
Unprompted review
Reply from Kaiser Sport & Ortopædi
Thank you for taking the time to share your feedback.
We truly appreciate every review — both positive and negative — as they help us improve and ensure that our customers always feel heard and taken seriously.
At Kaiser Sport & Ortopædi, we take all product inquiries and complaints seriously and normally go a long way to help our customers find a good solution. In this specific case, the issue you describe is something we occasionally see with certain models that use very thin and lightweight upper materials. These can, over time, wear from the inside or the outside — which unfortunately is considered normal wear rather than a product defect.
There can be several reasons for such wear — sometimes related to toe shape, pressure from the forefoot, or even small friction points inside the shoe. A simple way to prevent or minimize this in the future is by using a “toe protector,” which I’m sorry to hear you were not introduced to during your visit.
When shopping with us, our goal is to provide professional guidance and service to help each runner find the right shoe — rather than to promise that shoes will last longer than what is normal for running footwear.
That said, I would be more than happy to personally take another look at your shoes and see if there’s anything we can do to help. Please feel free to contact me directly at Jannich@kaisersport.dk
.
Kind regards,
Jannich Marker
COO & Partner
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Excellent and absolutely professional…
Excellent and absolutely professional service, these guys really know there stuff👍
September 27, 2025
Unprompted review
Super helpful
Super helpful, personal help. Great experience overall
September 15, 2025
Unprompted review
Excellent friendly service
Excellent friendly service. The guy who helped us took his time and was thorough and thoughtful and made my daughter feel comfortable doing the running test. We found some good shoes too.
September 13, 2025
Unprompted review
Service was amazing!
Service was amazing and very professional! She took time for analyzing my flexibility and stability and suggested fitting running shoes from which I chose the best based on the running analysis and her advice. I am fully satisfied with the visit. Definitely to recommend!
September 3, 2025
Unprompted review
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Unprofessional and bad service
I was looking for a waterproof shoe and even showed the picture from their website. The salesman brought me the same model but without the waterproof feature. I asked him several times if it was waterproof, and he said yes. I trusted his words and told him to pack it. After that, he asked me about the website price, and I told him. When I got home, I realized he had sold me the non-waterproof version but charged me the price of the waterproof one, which is more expensive.
The next day, I had to go back to their outlet to exchange it. Although they did exchange it, the whole experience was very disappointing. It felt dishonest and unprofessional almost like fraud.
September 1, 2025
Unprompted review
Reply from Kaiser Sport & Ortopædi
Hi Shakib
Thank you for taking the time to share your experience.
I am truly sorry to read about what happened. The situation you describe does not reflect the level of professionalism and honesty we want to deliver at Kaiser Sport & Ortopædi.
You should never have been put in a position of doubt, and it is deeply regrettable that this mistake occurred and left you with such an impression.
Even though the exchange was completed, I fully understand your disappointment. Incidents like this are taken very seriously, and I would very much appreciate the opportunity to follow up with you directly and investigate the matter further with our team.
You are very welcome to contact me at Jannich@kaisersport.dk
– it is important for me that we learn from this and ensure it does not happen again.
Best regards
Jannich
God service !
August 31, 2025
Unprompted review
Great service!
Super nice and skilled staff who walked me through the prosess as a beginner. The tests are really comprehensive and you really get to understand what are your personal needs. Left with an excellent pair of new sneakers that fit my own running style well.
August 30, 2025
Unprompted review
Very helpful and kind!
July 31, 2025
Unprompted review
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Great place to buy running shoes!
July 7, 2025
Unprompted review
Great products and great service
Great products and great service. Highly recommended.
June 28, 2025
Unprompted review
Excellent
Excellent. Personalized attention, they scan your feet and give you all the information from the scanner, make tests on your feet. Then, recommend best shoes according to your needs. Highly recommended :)
June 22, 2025
Unprompted review
Very helpful staff
June 13, 2025
Unprompted review
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The staff was extremely helpful and…
The staff was extremely helpful and professional.
Fully recommended
May 6, 2025
Unprompted review
Great service
Great service, very professional and patient team,
Thank you Anton!
April 25, 2025
Unprompted review
Professional and best customer…
Professional service and best customer experience. Will come back again.
March 2, 2025
Unprompted review
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Super kompetent og professionel…
Super kompetent og professionel vejliedning.
January 25, 2025
Unprompted review
Reply from Kaiser Sport & Ortopædi
Hej Maj
Tak for din anmeldelse. Det betyder meget for os at høre, at du oplevede kompetent og professionel vejledning. Vi håber, du bliver glad for dit køb.
Med venlig hilsen,
Katja / Kaiser Sport & Ortopædi
Great selection of products and…
Great selection of products and customer service
January 4, 2025
Unprompted review
Reply from Kaiser Sport & Ortopædi
Hi Stela
Thank you for your review. We’re thrilled to hear you’re happy with both our product selection and customer service. We always aim to provide the best experience possible.
Best regards,
Katja / Kaiser Sport & Ortopædi
Good Service and Good store for buy…
Good Service and Good store for buy your new shoes and more
January 4, 2025
Unprompted review
Reply from Kaiser Sport & Ortopædi
Hi Juan
Thank you for your review. We're glad to hear that you had a positive experience with our service and found what you needed in our store. We always strive to provide great service and offer quality products.
Best regards,
Katja / Kaiser Sport & Ortopædi
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