Charged but no item delivered.
I still haven't received the desk that I purchased. It was "delivered" to a 3rd party that is supposedly going to bring it to my home. It's now been there for over a week and I've been unable to reach them despite several calls. Hulala service has been no help at all. I'm on the verge of disputing the charge as I see no path to having the the desk delivered and have been charged for the purchase.
Reply from Hulala Home Inc
Dear Caleb E.,
Thank you for sharing your concern. We are looking into this immediately for you.
Your order includes our complimentary White Glove service, which ensures delivery and assembly. The package is first sent to specialized team, who then contact you to schedule a final appointment.
We recognize that there has been a delay in their follow-up, partly due to high demand, and we are actively coordinating with them to improve scheduling.
Here’s the latest update: according to their system, your desk has already been delivered to your address. The installation team will be in touch with you shortly to arrange a convenient assembly time. Please ensure your phone is available so they can reach you.
Thank you for your patience—we are committed to ensuring your setup is completed to your satisfaction.
Sincerely,
The Customer Service Team at Hulala Home
