Japan Candy Store Reviews 724

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the wide selection of products, including unique and character-themed snacks, with many stating that the candies are fresh and tasty. People also highlight the good quality of the products and the variety of flavors available. The ordering process is considered easy and straightforward. However, opinions on delivery services are mixed, with some reviewers mentioning longer shipping times, while others are satisfied with how quickly their orders arrive. Some consumers have also reported issues with contacting the business. Despite this, many customers praise the company's customer service, describing it as kind, professional, and quick to respond.

Based on these reviews

Rated 4 out of 5 stars

Other than the delay due to their warehouse issue, the experience shopping from japancandystore was great. They have so many more options than other websites and don't have any customs charges. Custom... See more

Rated 4 out of 5 stars

I rated this a four star because they have a lot of options, drinks, food, snacks, items, etc. They have everything very organized and I haven’t had any issues on the website. The only sucky thing is... See more

Rated 4 out of 5 stars

Okay the variety... I am so amazed at how many different treats there are! I ordered this first for my son, then my BIL and Brother and now I am thinking... Well I need one too! Shipped quickly, the... See more

Rated 4 out of 5 stars

I ordered them twice, in October last year and now in March. The last time I got chocolate melted unfortunately despite the mild weather in October. I hope that my order this time does not come melte... See more

Rated 3 out of 5 stars

Candy is really cheap, it's not a scam so far got the first one of my candies ab9ut q month ago I ordered(june 17th), but because of the warehouse delay I've been waiting for about 6 months which real... See more

Company replied

Rated 5 out of 5 stars

Japan Candy Store has all the great candies that everyone can enjoy. There’s so much variety, and ordering is quick and simple to do. Recommend if you want to try new candies or even gift them to your... See more

Rated 5 out of 5 stars

I've ordered from Japan Candy Store a few times now, treats always came in great condition, nothing broken or anything. I also got this cute little thank you card and standee toy who I love and now si... See more

Rated 3 out of 5 stars

I use Japan candy store for umaibo, however I am still waiting on my first order. I’ve ordered twice from them and it’s been roughly 2 weeks since I first ordered from them. My first purchase should b... See more

Company replied

Rated 5 out of 5 stars

I don't usually write reviews, but I've been receiving packages from Japan Candy Box since December and it's absolutely lovely! Not every product has been fitting for my palate, but that is just a per... See more

Rated 5 out of 5 stars

I heard about this company when it showed up on my Instagram feed and thought I should try it out to see what they're about. I was disappointed to see that their Japanese Kit Kats were still out of st... See more

Rated 5 out of 5 stars

Great selection and variety of items! Everything is always months away from the expiration date so I can stock up on items to enjoy for a later date. I’ve never had an issue with missing or wrong item... See more

Rated 5 out of 5 stars

Always has wide selection of good quality products, and they always deliver in good condition. I’ve only had to contact their customer service once and they responded super promptly and were very kind... See more

Rated 5 out of 5 stars

I received my goods before I was even charged. So the shipping is on point (especially for corona times!). Outside of being a busy (often sold out) store, I can see why. The prices are extremely decen... See more

Rated 5 out of 5 stars

Snacks are super tasty, a lot cheaper buying a bunch of snacks here than in America right now, Love it!

Rated 5 out of 5 stars

THIS IS MY ULTIMATE FAVORITE ONLINE CANDY STORE! Ever since my first order I couldn’t stop ordering! I originally placed an order to cheer up my love and I. The price points are affordable and I recco... See more

Rated 5 out of 5 stars

I've never had a need to call their customer service, but their regular service is fantastic. I love the stuff that I get and it's always fresh and in good condition. In this economy have cancelled al... See more

Rated 5 out of 5 stars

I stumbled upon Japan Candy Store while looking online for one of my favorite candies I used to buy in San Francisco. I was excited to not only find what I was looking for, but also a variety of oth... See more

Rated 5 out of 5 stars

Just recently got a box!!! The box came in wonderful condition and neatly packed. There was a great assortment of snacks/candy and they were all unique and fun! Definitely recommend this box to a... See more

Rated 5 out of 5 stars

The candy is great, everyone will probably find something interesting. The people are so nice! There was a problem with my order, so they apologized and let me choose another item for a similar price... See more

Rated 3 out of 5 stars

Prices are a bit higher than other Japanese snack stores i seen online. Literally every product i went to the website to buy is out of stock. I already subscribe to Japan Crate, so im not sure if I'll... See more

Rated 5 out of 5 stars

I love shopping here! The snacks are so fresh, unique, and always comes in time. I highly recommend the snacks and ordering the boxes because they always come with delicious surprises.

Rated 5 out of 5 stars

I've been ordering goodies from Japan Candy Store for the last couple of years. I've loved everything I've gotten and will continue to purchase more things to try.

Rated 5 out of 5 stars

Ordered a few times already and it always arrived in approximately 2 weeks. Never had any issues so far, so don't understand the bad reviews. Will definitely keep ordering 🥰

Rated 5 out of 5 stars

shipped faster then i expected and everything was in date which were my two worries. im very sastified.

Rated 5 out of 5 stars

I’ve bought off here before and it’s amazing! I usually get my wafers for my collection here and so far everything is great, 100% satisfied

Rated 5 out of 5 stars

this has been the best experience ive ever had buying candy online, awesome quality, short delivery time, cute aesthetic, A+, would reccomend

Rated 5 out of 5 stars

Very reliable company that produces an amazing array of flavours and types of candy. No hassle postage alongside very acceptable waiting times

Rated 4 out of 5 stars

Good selection of products. However some of them have no transaction into English.

Rated 4 out of 5 stars

It takes a while for the candy to arrive to my place, due to living many countries over, but the candy always arrives in good condition and they taste good, outside being a little expensive due to shi... See more

Rated 5 out of 5 stars

Package came on time and fairly fast, i picked my own snacks but enjoyed everything and trying the new arrivals.

Rated 4 out of 5 stars

Other than the delay with shipping because of moving issues, the snacks are good and are pretty cheap

Rated 5 out of 5 stars

It is legit! Hubby loves the candy straight from Japan, great for gifts

Rated 4 out of 5 stars

Many sorts , flavors and different products that are very interesting. I love ordering Japanese snacks on Japan candy store. Never had problems with shipping before. The only thing you have to accept... See more

Rated 4 out of 5 stars

I ordered stuff via the online store for a holiday sale (which they seem to have pretty often which is good) and I was able to order some items along with a free item from a code they had on the site!... See more

Rated 5 out of 5 stars

Japan Candy Store have offered a variety of asain snacks that suited to my tastes very well! It has indeed fulfilled my satisfaction in term of being a customer, considering delivery arriving on time... See more

Rated 5 out of 5 stars

They have a variety of snacks and have great sales on items as well. Ordering is easy and they are helpful if you have questions.

Rated 5 out of 5 stars

Such a great shop for finding unique snacks with ULTRA cute character packaging! I've bought from a lot of different online shops, but this one is the best for character themed packaging!

Rated 5 out of 5 stars

The customer service is impeccable. I ordered some snacks knowing they wouldn't arrive for time. With the move the shipping time was delayed further. Not only did they send an email apologizing for th... See more

Rated 5 out of 5 stars

I recommend the Japan Candy Store because I like it because it almost always has a mix of sweet and savory, traditional flavors, and some more experimental or seasonal ones. It keeps my curiosity aliv... See more

Rated 5 out of 5 stars

I had a fantastic experience shopping at Japan Candy Store. They offer a wider selection of products compared to other sites, and I appreciated that there were no customs fees involved. I absolutel... See more

We perform checks on reviews



Contact info

4.2

Great

TrustScore 4 out of 5

724 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Terrible store

I ordered something a little bit more than a month ago. I have not gotten one update. I have tried to contact them and nobody has ever gotten back to me. Shopping doesn’t get any worse than this.

September 13, 2025
Unprompted review
Japan Candy Store logo

Reply from Japan Candy Store

Hi Marsha! Thanks so much for your patience. We recently moved our warehouse from Hong Kong to Tokyo, which caused a few small delays. We advised our customers about this.

Your order will be on its way very soon! If you have any questions or need help with anything, just let us know — we’re always happy to help! 😊

Rated 1 out of 5 stars

False claims and no communication

Placed an order on 8th October. Order status still says pending for dispatch. Have made attempts to contact via WhatsApp and email but no responses or acknowledgement received at all. (I'm still getting their marketing spam though!) No contact either when I asked for my order to be cancelled and a refund issued.

They make several claims on their website:
'Your order is usually shipped within one business day.' 'Delivery time is usually around 1-2 weeks to most countries'

It also says 'The seller tries to ship the products within 2 business days. The seller tries to notify the customer if the shipping of the order is postponed for more than 7 days.'

Regardless, none of these have happened and I am left clueless about my order or whether the items will actually be sent. I am now about to raise a dispute via my bank.

I don't like to leave negative reviews but looking at other posts, it seems the only way to get a response from the company is to post on TrustPilot.

October 21, 2025
Unprompted review
Japan Candy Store logo

Reply from Japan Candy Store

Hi Rebecca! I'm sorry for the wait. We’ve recently moved our warehouse from Hong Kong to Tokyo because of the U.S. tariffs, and we let our customers know there might be a few delays while we made the switch.

The good news is that shipping is already back on track, and your order will be heading your way very soon! We’ve replied to your earlier messages, but if you have any more questions or need a hand with anything, don’t hesitate to reach out — we’re always happy to help! 😃

Rated 3 out of 5 stars

Candy's cheap but slow delivery

Candy is really cheap, it's not a scam so far got the first one of my candies ab9ut q month ago I ordered(june 17th), but because of the warehouse delay I've been waiting for about 6 months which really sucks.

August 21, 2025
Unprompted review
Japan Candy Store logo

Reply from Japan Candy Store

Hi Ava! Thanks so much for your patience! I assure you that we will ship your second package asap. 😊

Rated 2 out of 5 stars

My order #RN094568402JP which I placed…

My order #RN094568402JP which I placed on 28th August has not been fully delivered as of date. I received only few items of my order while the rest were never shipped.

Initially they responded saying that they had moved their warehouse and that they would compensate me with a voucher for the delay, which is why I have been very understanding and patient believing what they said.

However, almost 3 months later and I have never received the rest of my order nor did I receive a refund or even the promised compensatory voucher. Furthermore, no matter how many times I message them on WhatsApp or email them, they never responded after that first time.

I’m only giving them 2 stars because the few items I received were in excellent condition. Otherwise, I have been clearly robbed off by this company as I have not received multiple items that I paid for or a refund.

August 28, 2025
Unprompted review
Japan Candy Store logo

Reply from Japan Candy Store

Hi Husain! Thanks for your patience! We do our best to reply to all emails and messages within one business day. Rest assured that your second package will be shipped asap and the voucher too.

Please don’t hesitate to reach out again with any questions or concerns. We are always happy to help.

Rated 1 out of 5 stars

Zero communication

Zero communication through their facebook, phone number, or listed e-mail. I was ignored on every platform and there were no changes in order status for nearly two weeks (still no updates). I decided to issue a dispute with my bank since they also wouldn't respond to my request to cancel after being ignored for days.

Edit: 10/22/25 they did respond today and canceled the order.

October 7, 2025
Unprompted review
Japan Candy Store logo

Reply from Japan Candy Store

Hi Ann! I'm sorry for the wait! We respond to all emails and messages within one business day. I assure you that your order will be shipped as soon as possible.

If you like, leave your order number or the name on the order so I can help check it. Thank you! 🙂

Rated 3 out of 5 stars

Love the wide selection of snacks

Love the wide selection of snacks

October 16, 2025
Unprompted review
Japan Candy Store logo

Reply from Japan Candy Store

Hi Sage! Thank you so much! 🥰 We’re thrilled you love our snack selection — we’re always adding new treats to keep things fun and tasty! 🍬🍭🍫

Rated 4 out of 5 stars

Okay the variety..

Okay the variety... I am so amazed at how many different treats there are! I ordered this first for my son, then my BIL and Brother and now I am thinking... Well I need one too! Shipped quickly, the people where nice despite my man questions!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

It is legit!

It is legit! Hubby loves the candy straight from Japan, great for gifts

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Very Nice

Japan Candy Store has all the great candies that everyone can enjoy. There’s so much variety, and ordering is quick and simple to do. Recommend if you want to try new candies or even gift them to your friends!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

They have a variety of snacks and have great sales on items as well. Ordering is easy and they are helpful if you have questions.

October 15, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look