Other than the delay due to their warehouse issue, the experience shopping from japancandystore was great. They have so many more options than other websites and don't have any customs charges. Custom... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Replied to 100% of negative reviews
Typically replies within 1 week
wow thats a great store- great service…
wow thats a great store- great service too.
Terrible store
I ordered something a little bit more than a month ago. I have not gotten one update. I have tried to contact them and nobody has ever gotten back to me. Shopping doesn’t get any worse than this.

Reply from Japan Candy Store
False claims and no communication
Placed an order on 8th October. Order status still says pending for dispatch. Have made attempts to contact via WhatsApp and email but no responses or acknowledgement received at all. (I'm still getting their marketing spam though!) No contact either when I asked for my order to be cancelled and a refund issued.
They make several claims on their website:
'Your order is usually shipped within one business day.' 'Delivery time is usually around 1-2 weeks to most countries'
It also says 'The seller tries to ship the products within 2 business days. The seller tries to notify the customer if the shipping of the order is postponed for more than 7 days.'
Regardless, none of these have happened and I am left clueless about my order or whether the items will actually be sent. I am now about to raise a dispute via my bank.
I don't like to leave negative reviews but looking at other posts, it seems the only way to get a response from the company is to post on TrustPilot.

Reply from Japan Candy Store
Candy's cheap but slow delivery
Candy is really cheap, it's not a scam so far got the first one of my candies ab9ut q month ago I ordered(june 17th), but because of the warehouse delay I've been waiting for about 6 months which really sucks.

Reply from Japan Candy Store
My order #RN094568402JP which I placed…
My order #RN094568402JP which I placed on 28th August has not been fully delivered as of date. I received only few items of my order while the rest were never shipped.
Initially they responded saying that they had moved their warehouse and that they would compensate me with a voucher for the delay, which is why I have been very understanding and patient believing what they said.
However, almost 3 months later and I have never received the rest of my order nor did I receive a refund or even the promised compensatory voucher. Furthermore, no matter how many times I message them on WhatsApp or email them, they never responded after that first time.
I’m only giving them 2 stars because the few items I received were in excellent condition. Otherwise, I have been clearly robbed off by this company as I have not received multiple items that I paid for or a refund.

Reply from Japan Candy Store
Zero communication
Zero communication through their facebook, phone number, or listed e-mail. I was ignored on every platform and there were no changes in order status for nearly two weeks (still no updates). I decided to issue a dispute with my bank since they also wouldn't respond to my request to cancel after being ignored for days.
Edit: 10/22/25 they did respond today and canceled the order.

Reply from Japan Candy Store
Amazing Quality Products
this has been the best experience ive ever had buying candy online, awesome quality, short delivery time, cute aesthetic, A+, would reccomend
Website and items
Website is easy to use and items get to u pretty quickly:)
Love the wide selection of snacks
Love the wide selection of snacks

Reply from Japan Candy Store
Legit and fun
Legit and fun
I love exotic candy and I enjoy the experience
Best candy everrrr!!!
The experience and everything was…
The experience and everything was really nice. The candies were in great conditions and really good
Okay the variety..
Okay the variety... I am so amazed at how many different treats there are! I ordered this first for my son, then my BIL and Brother and now I am thinking... Well I need one too! Shipped quickly, the people where nice despite my man questions!
It is legit!
It is legit! Hubby loves the candy straight from Japan, great for gifts
pretty good
Very Nice
Japan Candy Store has all the great candies that everyone can enjoy. There’s so much variety, and ordering is quick and simple to do. Recommend if you want to try new candies or even gift them to your friends!
Súper good all the candies was…
Súper good all the candies was delicious and tasteful
Great!
They have a variety of snacks and have great sales on items as well. Ordering is easy and they are helpful if you have questions.
shipped faster then i expected and…
shipped faster then i expected and everything was in date which were my two worries. im very sastified.
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