Zero communication
Zero communication through their facebook, phone number, or listed e-mail. I was ignored on every platform and there were no changes in order status for nearly two weeks (still no updates). I decided to issue a dispute with my bank since they also wouldn't respond to my request to cancel after being ignored for days.
Edit: 10/22/25 they did respond today and canceled the order.
October 7, 2025
Unprompted review
Reply from Japan Candy Store
Hi Ann! I'm sorry for the wait! We respond to all emails and messages within one business day. I assure you that your order will be shipped as soon as possible.
If you like, leave your order number or the name on the order so I can help check it. Thank you! 🙂