ICAN Cycling Reviews 845

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and performance of the products, particularly wheels and framesets, noting their lightweight design and enhanced speed. Consumers appreciate the value for money, considering the products to be comparable to more expensive brands. People highlight the excellent craftsmanship, attractive finishes, and the inclusion of essential components for assembly. Consumers consistently report positive experiences with customer service, mentioning prompt and helpful communication from representatives like Perry and Peggy. Reviewers appreciate the company's responsiveness to inquiries, assistance with custom orders, and proactive updates on shipping. Customers also value the fast delivery, often from the EU warehouse, and the careful packaging that ensures products arrive in perfect condition.

Based on these reviews

Rated 5 out of 5 stars
Verified

For a non premium brand this wheel set has been a huge win. I had read good things about the brand, professional reviews etc, so I took the plunge. Relatively easy ordering process, fast delivery (... See more

Rated 5 out of 5 stars
Verified

Exceptional communication with very fast replies – truly outstanding! The delivery was perfect, and all my wishes regarding colour and details were fulfilled. The price was fair, and I absolutely love... See more

Rated 5 out of 5 stars

Bought rims and got rims! Friendly and communicative brand with excellent quality! From first contact, via purchase (paypal friends and family) until delivery a very nice and good experience.

Rated 5 out of 5 stars
Verified

I've now built up 4 Ican frames. 1x A9, 2x A22 and 1x gravel. Ordering was made super easy by Perry who is very prompt with answers to questions. All frames have arrived well packaged. All have bee... See more

Rated 5 out of 5 stars

I bought a X-Gravel frameset in September 2024 with custom color and have used it since as my owrk commuting bike riding 50km each day. Studded tires in winter and full coverage mud guards for the Nor... See more

Rated 5 out of 5 stars

Cyclocross AC388 frame has been great, only frame that met my requirents in XL, super value, quality, weight, performance, have raced 2 seasons and ordered a new hanger after catastrophic derailleur f... See more

Rated 4 out of 5 stars
Verified

Looking into the youtube reviews of the wheelset, the other customers got t-shirt and QC sheet with information about spoke tension and trueness of wheels. I didn’t receive such so I’m not aware with... See more

Rated 5 out of 5 stars
Verified

Bought a P9 frame + wheels (mullet 29 + 27,5), nice communication, was constantly informed/updated about sending, delivery. Great frame, nice quality paintwork. Wheels look really solid. Not my fi... See more

Rated 5 out of 5 stars
Verified

This is the fourth set of ICAN wheels I’ve purchased, and this particular set was for my wife’s bike. We decided to go with something a bit more stylish, and chose the ICANNian wheels, which fe... See more

Rated 4 out of 5 stars
Verified

Ican Cycling did not answer questions on chat before purchase. Delivery fast from EU store. Wheels seams to be good quality, but weight higher than promised (I have ordered Tubeless ready 50 mm cata... See more

Rated 5 out of 5 stars
Verified

I got a frame and it came very fast! Awesome company always responding fast. Needed a replacement part and they were on it!

Rated 5 out of 5 stars
Verified

The G25 wheelset I received is outstanding. It feels well built and looks great. The 6-pawl system engages quickly and surely, much moreso than on the wheelset it replaced. The wheels came with tubele... See more

Rated 5 out of 5 stars

I purchased an ICAN GRARO Frameset ,G25 wheelset and Blade handlebar. I choose the colour and finish and was sent a drawing of the frame with decals to confirm colour, then a week later a photo of t... See more

Rated 5 out of 5 stars
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I’m very satisfied with the service at this store – professional and friendly approach. The bike frame arrived very quickly and was exactly as expected. The customer service team really knows their st... See more

Rated 5 out of 5 stars
Verified

I have had the g24 Gravel wheelset for 3+ years now and they have been one of the best wheelsets I have used. Very comparable to my zipp 303 firecrest. The customer service is amazing. 6 out of 5 s... See more

Rated 5 out of 5 stars
Verified

I’ve only had the G25 wheels for about two months now, ride really well and are holding up to a lot of normal and hardcore gravel rides, had my daughts abouts the comfort of 50 mm wheels but I was ver... See more

Rated 5 out of 5 stars

I came back to iCan to buy another bike because their carbon bikes are great - light and sturdy at great prices. Perry was like others before, providing thoughtful guidance in my purchase of a Graro... See more

Rated 5 out of 5 stars
Verified

I've had the Aero 40 wheelset for 2 weeks / 400 miles. 1) very light 2) came out of the well-packaged box very true and with good spoke tension 3) have held up on some aggressive rides th... See more

Rated 5 out of 5 stars

I ordered a Graro frame with the Blade-G handlebar through email. Peggy was extremely helpful during the whole process, answered every question and I got the frame ordered and delivered in 23 days. B... See more

Rated 5 out of 5 stars
Verified

Due to Covid situation and Chinese customs closed ICAN gave me shipment alternative through DHL and they took care of half of the cost of the new shipment situation. I also received for free head se... See more

Rated 5 out of 5 stars

I did my own research and this isn't my first time shopping with a direct to consumer retailer in Asia. Everything you could hope for with communication and logistics. My Bike arrived in a timely ma... See more

Rated 5 out of 5 stars
Verified

Easy transaction and fast delivery. Wheels true and weight according to specification. Only about 250 km ridden but agile and seems really fast though only 38 mm depth. Crosswind stability not best in... See more

Rated 4 out of 5 stars
Verified

Almost everything is perfect! The wheels are really beautiful, light, and well built. I thought they had the brand logo in black, but instead they arrived with a mirror-effect logo, which I don’t... See more

Rated 5 out of 5 stars
Verified

I have ordered a sno bike in the past and components recently and all transactions were smooth and fast with no problems. I have been happy with the over all quality of the products received Now you d... See more

Rated 5 out of 5 stars

I purchased the ICAN 50 standard wheelset about 2 months ago. I have to say that I'm very pleased with my purchase so far. The initial quality has been outstanding. The wheels are super light and h... See more

Rated 4 out of 5 stars
Verified

Great customer service with only minor translation issues. They produce nice quality bang for the buck products for fair price. Just a little more attention to detail would be perfect. Frames could u... See more

Rated 5 out of 5 stars
Verified

I ordered the P9 frame to build a lighter, climbing friendly bike then my DH rig. I wanted to give carbon a try and liked the price compared to the popular name brands, plus I can use all the componen... See more

Rated 5 out of 5 stars

Brilliant! Excellent value for money, highly reliable and fast delivery from China to UK. I bought a pair of 50mm deep carbon clincher wheels over a year ago and they have so far easily seen off over... See more

Rated 5 out of 5 stars
Verified

Back on the Bike. After many years hiatus I’ve gone back to cycling for fitness and to hopefully gain my top end speed and endurance back. As a former bike mechanic and competitive cyclist I want to... See more

Rated 5 out of 5 stars

Got an Alpha 40 wheelset several months ago. The price was outstanding and the customer service was excellent. I’ve been really happy with how the wheels ride. Would definitely shop here again.

Rated 5 out of 5 stars

I bought the Ican Graro in May 2024, the service and support I've received from Perry has been excellent. He responded to my questions promptly and kept me informed of the build progress. The framese... See more

Rated 5 out of 5 stars

The customer service was very helpful and assisted me a lot with finding the right wheels and freehub. The shipping from the EU warehouse was incredibly fast. Also the wheels are very good. Just had m... See more

Rated 5 out of 5 stars
Verified

Great contact with Peggy, great customer service, great and reliable products which I use a lot (frames, wheels, parts). If I need upgrades I will come back again.

Rated 5 out of 5 stars
Verified

All the components are of excellent quality. Fit and finish are holding up well. I will be purchasing from them in the future.

Rated 5 out of 5 stars
Verified

Everything went like clockwork. The shipment arrived promptly. The wheels are in good condition and feel high quality. I hope to purchase more products from you in the future.

Rated 5 out of 5 stars
Invited

I ordered some great Fast&Light road bike wheels online from Ican. They have more affordable prices compared to similar air wheels and they kept me very well informed about the shipment to me in Texas... See more

Rated 4 out of 5 stars

Ordered the yellow 650B all mountain frame. A couple days later I was contacted by email by Perry who explained that the painted versions took a little longer sent some sample pictures, it felt I... See more

Rated 5 out of 5 stars

I have placed three orders with iCan cycling - gravel frame Graro, wheels G25+handlebar and wheels 38. The quality of parts are impressive - I pretty sure you getting big brands type of quality but w... See more

Rated 5 out of 5 stars

Starting from the initial communication with Ican via the support chat. Everything was explained in details and I was even offered for discount if I order frame and handlebar. On the next day I... See more

Rated 5 out of 5 stars

My first set of ICAN wheels, I have yet to build them up (just bought 29" rims), but so far the Customer service and speedy delivery have been amazing! They arrived from China in just a few days. Pegg... See more

Rated 5 out of 5 stars

I Hardly ever had such a good customer care! Every question i got to ask was promptly answered. In advance the information provided already eliminated the need of other questions at all. There was a... See more

Rated 3 out of 5 stars
Verified

I ordered a crash replacement front wheel at the agreed upon price which included free shipping. Wheel arrived in a timely manner. Two weeks later I get an email from ICAN Cycling telling me they r... See more

Rated 5 out of 5 stars
Verified

The Graro is a well made and good looking frame. The only problem I`ve had is a slipping D-Shape seat post. Even when using carbon assembly paste and the maximum permissible tightening torque, the sea... See more

Rated 5 out of 5 stars

After e few weeks i finally decided to buy a Triaero Graro within the mystery box deal. After a view emails with Perry i decided to go for it , and i did not regret it.thank you Perry for the quick r... See more

Rated 5 out of 5 stars
Verified

recently ordered a set of ICAN G25 gravel wheels and have put a few rides on them already. So far, I’m very satisfied. The price-to-quality ratio feels very fair — they look great, ride smoothly... See more

Rated 4 out of 5 stars
Verified

Precise and fast shipping. Wheels of excellent quality. Some negative points: 1) the tubeless tape provided was of low quality. 2) the valves supplied are not compatible with the anti-puncture inserts... See more

Rated 5 out of 5 stars

I bought a Graro frame and G24 SL wheelset. Both are well-made, nicely finished, and packaged with care. One gets the feeling that the people at ICAN truly care about what they're doing and the custo... See more

Rated 4 out of 5 stars
Verified

Additional drives can be purchased for the M74 Hub. The above is not in the menu, so there is no need to respond via chat.

Rated 5 out of 5 stars

Very, very good shopping experience. From choosing the model to receiving it. The Ican teams were able to advise me perfectly on the choice of frame size and stem. They answered all my questions (and... See more

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Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Road Cycling

Written by the company

ICAN Cycling is a renowned name in the world of high-performance cycling components, embodying innovation, quality, and reliability. As a pivotal part of the ICAN Brand family, we specialize in crafting premium carbon road bike frames, gravel bike frames, and a diverse array of carbon wheels, including fat bike wheels and road bike wheels. Our journey began with a mission to offer cyclists globally the advantage of cutting-edge technology in carbon fiber bike parts. At ICAN Cycling, we don't just sell products; we enhance cycling experiences. Our carbon road bike frames are designed for speed, agility, and endurance, meeting the highest standards of road cyclists. For the off-road adventurer, our gravel bike frames provide the perfect blend of durability and performance. Our carbon wheels range is extensive, featuring robust and lightweight options for road biking, gravel riding, and even fat biking. Every wheelset, meticulously engineered for optimal performance, reflects our dedication to detail and quality. ICAN Cycling is committed to pushing the boundaries of what cyclists can achieve. From weekend warriors to professional racers, our products cater to every level of expertise. With a focus on customer satisfaction, we ensure each component we create, from fat bike wheels and frames to road bike wheels, stands up to the rigors of the most demanding rides.


Contact info

4.8

Excellent

TrustScore 5 out of 5

845 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

From the first enquiry

From the first enquiry. Really great interaction concerning the product confirmation and advising on expected delivery time etc. all as advised. Super looking wheel set. Little detail like the warranty card is all filled out and dated, so all you have to do is put it somewhere safe. Great rim tape, and my favoured tyres slip onto the rim easily by hand and no issues seating the tyres with a blast from my booster pump. Can’t say enough how helpful Perry has been with useful advice

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

courtesy and professionalism

They answered all my questions and helped me choose the right product. Fast shipping. The wheels have been tested for 500 km and are perfect. Thank you.

September 15, 2025
Rated 5 out of 5 stars
Verified

As always

As always: fast shipment, great deal, good packaging. It's my second frame from ICAN and I have no complaints so far.

September 9, 2025
Rated 5 out of 5 stars
Verified

Heck ya!!

I got a frame and it came very fast! Awesome company always responding fast. Needed a replacement part and they were on it!

September 9, 2025
Rated 5 out of 5 stars

Bought rims and got rims

Bought rims and got rims! Friendly and communicative brand with excellent quality! From first contact, via purchase (paypal friends and family) until delivery a very nice and good experience.

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Exceptional Service and a Bike I Truly Love

Exceptional communication with very fast replies – truly outstanding! The delivery was perfect, and all my wishes regarding colour and details were fulfilled. The price was fair, and I absolutely love the bike: it rides smoothly with very balanced stiffness – responsive, yet never too harsh.

September 6, 2025
Rated 5 out of 5 stars
Verified

Excellent wheels

For a non premium brand this wheel set has been a huge win. I had read good things about the brand, professional reviews etc, so I took the plunge. Relatively easy ordering process, fast delivery (shipping wasn’t cheap though), well packaged. Very light, so although I haven’t weighed them, I would say accurate as per specifications.
Beautiful to ride, I own a few different carbon wheels, and have used different brands racing over the years.
One descriptive phrase comes to mind
“they float” that transcribes to, easy to spin up and they hold speed with relative ease, and feel strong without jarring your teeth fillings out.

August 27, 2025
Rated 5 out of 5 stars

I highly recommend.

Very, very good shopping experience. From choosing the model to receiving it. The Ican teams were able to advise me perfectly on the choice of frame size and stem. They answered all my questions (and there were many). I received the frame and the stem this weekend. Perfectly packaged. The frame is just as expected. All I have left to do is assemble it to test how it performs. I highly recommend.

September 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing Costumer service!

My first set of ICAN wheels, I have yet to build them up (just bought 29" rims), but so far the Customer service and speedy delivery have been amazing! They arrived from China in just a few days. Peggy contacted me several times with updates and making sure they arrived. I'll post another review once I have a few K's on them.

September 18, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Precise and fast shipping

Precise and fast shipping. Wheels of excellent quality. Some negative points: 1) the tubeless tape provided was of low quality. 2) the valves supplied are not compatible with the anti-puncture inserts.

August 28, 2025
Rated 5 out of 5 stars
Verified

I've now built up 4 Ican frames

I've now built up 4 Ican frames. 1x A9, 2x A22 and 1x gravel. Ordering was made super easy by Perry who is very prompt with answers to questions.
All frames have arrived well packaged. All have been very well finished and easy to internally route and assemble.
All frames ride as well as any Western branded ones that we've owned

August 18, 2025
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Rated 5 out of 5 stars

After e few weeks i finally decided to…

After e few weeks i finally decided to buy a Triaero Graro within the mystery box deal. After a view emails with Perry i decided to go for it , and i did not regret it.thank you Perry for the quick replies
Now the built is ready for a few weeks i can say its the best bike i own. I think for my next road bike i will visit the ican website again!

September 10, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

This is the fourth set of ICAN wheels…

This is the fourth set of ICAN wheels I’ve purchased, and this particular set was for my wife’s bike. We decided to go with something a bit more stylish, and chose the ICANNian wheels, which feature raw carbon fiber with a clear coat and sleek graphics — they look fantastic.

During the ordering process, the team at ICAN went out of their way to make sure I understood that these wheels have a raw carbon finish under a clear coat, which intentionally exposes the carbon weave. I really appreciated the level of transparency — the rep I spoke with made sure I knew exactly what I was getting so there wouldn’t be any surprises. That kind of customer service stands out.

When the wheels arrived, we installed them on my wife's bike, and she loves them. Not only do they look great, but they’re also high-quality, lightweight wheels. The set uses DT Swiss 240 hubs, which are smooth and reliable — honestly, we couldn't ask for more.

Great wheels, great company. Like I said, this is my fourth set from ICAN, and every one has been perfect. I highly recommend them.

August 16, 2025
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