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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the wide selection of products available on the website, often finding unique items that are hard to find elsewhere. Consumers are particularly pleased with the prices, noting that they are often better than those offered by other vendors. The website's user-friendly design and the easy ordering process also receive positive feedback. Furthermore, many customers express satisfaction with the delivery service, highlighting its speed and efficiency. However, there are some mixed opinions regarding the ordering process. While many find it simple and easy to use, some consumers have encountered issues with coupon codes and website glitches. Also, opinions are divided about the order management, with some people reporting issues with the order management. Despite these concerns, the company's customer service is generally praised for its helpfulness and responsiveness in resolving issues.

Based on these reviews

Rated 4 out of 5 stars
Invited

Great would mean the merchandise is in hand with no damage. This is just another internet purchase and we will see how it goes. Houzz checkout process is excellent. The delivery process can't compare... See more

Rated 4 out of 5 stars
Invited

Since you asked, I wanted the pendant light that matched my recent purchase of the actual ceiling light fixture. I described it using part of the description, i.e. the stained glass pattern, in the p... See more

Rated 4 out of 5 stars
Invited

Houzz has a large quantity of cool items that are hard or impossible to find elsewhere. In most cases, their prices are the best, as well. I have difficulty using the search function on the website,... See more

Rated 4 out of 5 stars
Invited

Given the large assortment, filter makes tHe search efficient. What could make it better is when returning back after viewing an individual product is not opening another tab and starting all over. M... See more

Rated 5 out of 5 stars

Remodeling two bathrooms in my home and Houzz has been my go-to for critical pieces of the design. Great experience buying both vanities and the delivery was flawless. Highly recommend!

Rated 5 out of 5 stars

I've loved HOUZZ for years. They are an interesting hybrid of online shopping, finding pros, and have merchandise that you don't find at other online shopping sites.

Rated 3 out of 5 stars
Invited

Ordering, as always, is a simple process on Houzz. However, I was a little disappointed there was no option for expedited shipping. And I was more disappointed that this is probably the fourth order... See more

Company replied

Rated 5 out of 5 stars
Invited

THANK YOU HOUZZ for unexpectedly resolving my ordering issues!!! I greatly appreciate it!! I had difficulty logging into the website multiple times when I was trying to place an order. It would... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy and user-friendly ordering process. Purchased this chair 5 years ago and wanted to replace it as the arms were looking a bit warn. Clicked on the original order link and thankfully the chair was... See more

Rated 5 out of 5 stars
Invited

Houzz has tons of great product options at better price points than other vendors! I do a ton of price comparing as I am sourcing products for my clients and Houzz almost always wins out. They shi... See more

Rated 5 out of 5 stars
Invited

I always love Houzz, for so many reasons. Get ideas on latest and greatest, see quality items, find professionals, but this time, I've been looking for end tables and I finally found a couple that I... See more

Rated 5 out of 5 stars
Invited

Signed up for coupon - code was invalid - no worries I just cancelled being on your text list Okay I left a 2 star review because some things didn't go well. However Houzz was very quick to take car... See more

Company replied

Rated 5 out of 5 stars
Invited

I found these and shortly afterwards had a minor car wreck distracting me from continuing my purchase. Upon going back to Houzz, they immediately popped up on my screen. The purchase was quick and e... See more

Rated 5 out of 5 stars
Invited

Houzz has the best photos, providing visuals for my clients to draw inspiration from ..which makes my job incredibly easy. Ordering is always a cinch and we haven't experienced any glitches with d... See more

Rated 5 out of 5 stars
Invited

Houzz sells very nice quality furnishings for the home. I am constantly impressed with their products and I also enjoy looking at photos online of remodels and having the ability to click on an image... See more

Rated 5 out of 5 stars
Invited

The options available in bathroom vanities were plentiful. We were pleasantly surprised when we found a narrow cabinet to fit our small bathroom. Will let you know more when we actually see the produc... See more

Rated 3 out of 5 stars
Invited

After initially looking at the options at Houzz, I looked at other shopping options since the table I wanted was more than I wanted to spend. Within a day or two, I received an email, showing the tabl... See more

Company replied

Rated 5 out of 5 stars
Invited

I’ve used Houzz to purchase so many items for a new construction and now doing some remodeling on an older home. I love that you can search for a specific color, or style of anything and it pulls up n... See more

Rated 3 out of 5 stars
Invited

When I clicked on the item it continually went to a page telling me there were too many requests for the page and it would not open. I had to find a way around and I am guessing it is because the it... See more

Rated 5 out of 5 stars
Invited

Finally found the tub I’ve been searching for at a reasonable price with free shipping. Looking forward to this upgrade for our master bath. Ordered 2 days before Christmas. I do wish there would’ve b... See more

Rated 5 out of 5 stars
Invited

Houzz contacted me about coupon apply problem. They handled problem so quick, I was very impressed. I ordered Fire pit cover from Houzz and very happy with product. Looks beautiful and great quality... See more

Company replied

Rated 4 out of 5 stars
Invited

Wide options. The ability to filter for various preferences. For bathroom lighting, it would be helpful to be able to filter by moisture tolerance (the ability to install in a bathroom with a shower... See more

Rated 5 out of 5 stars
Invited

We are remodeling our home and I’ve bought nearly everything from Houzz (vanities, lighting, tile, glass shower doors). Competitive pricing, good quality, arrives timely and so far without damage.

Rated 5 out of 5 stars
Invited

We're building a cabin in northern Minnesota and currently picking out bathroom fixtures for it. I've used Houzz over the last 10 years for design ideas and advice, and selective purchases along with... See more

Rated 4 out of 5 stars
Invited

This Company has been fulfilling my orders with quality items for a while now. I had a problem once with an order and the customer service team was top notch. I recommend purchasing from this site. Ho... See more

Rated 5 out of 5 stars
Invited

Houzz Is a professional seller of High End products, as an architect I can always find what Im looking for at reasonable prices and for very high quality products. I have always received my shipme... See more

Rated 3 out of 5 stars
Invited

When you want to only buy item out of your cart, no way to do it. There is a save for later, somewhere, but easy to find and don't know any other way to buy item without deleting the entire list t... See more

Company replied

Rated 5 out of 5 stars
Invited

Love Houzz. Always fast and easy ordering. They are dependable. Everything I’ve ordered has arrived on time and in excellent condition. They have a great inventory.

Rated 5 out of 5 stars
Invited

I had to return a table and used my own shipping company to do so. When I had a hard time proving that the table had been delivered (i.e., a BOL was not enough), the Houzz customer service representa... See more

Rated 5 out of 5 stars
Invited

I ordered 2 16” preserved boxwood balls which were very lovely but too large! They immediately sent me an approval for their return … very easy return … and I am now purchasing 2 12” preserved boxwo... See more

Rated 5 out of 5 stars
Invited

Easy enough to order and also look up a particular item. The sale price was awesome as well which was my motivation in ordering from you compared to everyone else out there selling these lights. Lovin... See more

Rated 5 out of 5 stars
Invited

Been looking for curtains for several days - everything so blah. Saw these, knew they were it! Boho texture for my eclectic sunroom dining lounge.

Rated 5 out of 5 stars
Invited

So far have loved my experience with Houzz. I used to think everything on the site was overpriced, but actually I found my new bed (midcentury, walnut solid wood with upholstered headboard) on about s... See more

Rated 5 out of 5 stars
Invited

I've found products on houzz that I couldn't find anywhere else. I've only had one instance where the seller has been unresponsive, but houzz customer service is intervening on my behalf. All the prod... See more

Rated 5 out of 5 stars
Invited

I love everything that I have ordered from Houzz, never been disappointed! Beautiful,well made furniture , lighting, mirrors etc. Well packaged and quick delivery. I get a call for delivery as soon as... See more

Rated 4 out of 5 stars
Invited

I just ordered what will be the perfect stained glass panel for a large picture window that had a beautiful view of hills and trees until a neighbor put up a surveillance camera on a flag pole tall en... See more

Rated 5 out of 5 stars
Invited

Houzz was a game changer, after looking for the right doghouse and not finding one big enough for my German Sheppard without going over my budget I ran across this frame and decided to get it as it wo... See more

Rated 5 out of 5 stars
Invited

good website. Good product selection. Great to have a real qualified customer service person quickly answer questions!!!!!! Be sure to get on HOUZZ emils with remodeling ideas etc. Great ideas and... See more

Rated 5 out of 5 stars

Houzz has somehow managed to combine our collective passions for our homes with the accommodation of our individual tastes and styles, in a way that subtly offers us a stage on which to be inspired... See more

Rated 5 out of 5 stars

Great place to gather ideas. Over a million of design ideas to view, and the ability to save them to files for easy review and sharing. I haven't had any contact with anyone, just been browsing arou... See more

Rated 5 out of 5 stars

I love Houzz! As a professional kitchen designer it is the fastest way to describe to someone exactly what it is that I do, that is " I make people happy by enhancing their life through great design".... See more

Rated 5 out of 5 stars

I check Houzz every day. We're planning a major remodel and I've been able to visualize great plans using Houzz. Houzz is such a useful, well designed website. It allows me to easily search & f... See more

Rated 5 out of 5 stars

Thank you Houzz you saved my business from closing. My name is Robert McJones. My business was about to close beacuse of low production. Last month I received a call from Mr. Jason Lopez and offered m... See more

Rated 5 out of 5 stars

After a few months in our renovated house, in a new country (I am English, living in Maine, USA) I found myself noticing that I hadn't really made it 'home' and couldn't motivate myself to resolve iss... See more

Rated 5 out of 5 stars

Houzz enables you to search and discover some of the best Ideas and items to stimulate your creativity. The prices of the items available are exciting and affordable. Its just plain fun to assembl... See more

Rated 5 out of 5 stars

I started a business profile on Houzz because it was a resource I always turned to for inspiration. Creating an account was just something I thought I should do to be able to utilize the site. Little... See more

Rated 5 out of 5 stars

This company reached out to me a couple of days ago, offering me a contract. I made an appointment to meet the investor, with the intention of signing on. This morning I had a routine appointment... See more

Rated 5 out of 5 stars
Invited

Wanted a pop of the unexpected for a small half bath. Style and especially, color was exactly what I was looking for. Ordering and receiving the sample was quick and easy. Hopefully it’s the same f... See more

Rated 5 out of 5 stars
Invited

I recently had an issue with a previous order. Although it started out very slow to resolve it Houzz finally went above and beyond to resolve the issue. My only feedback would be to change your email... See more

Rated 5 out of 5 stars
Invited

I recently ordered another garden stool from Houzz, and I couldn't believe how easy and fast the delivery was. I received the other garden stool within a few days! The sale prices were fantastic, too... See more

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Company details

  1. Interior Designer
  2. Furniture Store

About Houzz

Written by the company

Houzz logo Front of house with patio

Enhance Your Home From Idea to “Done”

Inspiration, products, and the pros to make home happen—open the door to where it all comes together, right here at Houzz.

Front walkway to house

Design Inspo for Every Space

Spark your vision by browsing thousands of stunning home photos.

Get Ideas →
Modern kitchen island

New Products for Every Style

Make your rooms a reflection of you with stylish, elevated pieces.

Shop Products →
Home remodeling professionals

Local Pros for Every Project

Hire hometown experts and stay on top of your project’s progress.

Find Professionals →

Houzz Pro logo Home professional working on project

Run Your Business Under One Roof

Built for home professionals of all trades, Houzz Pro has the tools to manage projects, impress clients, and bring ideas to life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
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1-star

Replied to 89% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars
Invited

Easy

Easily found the item I wanted and already had account so esay checkout

July 29, 2025
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Rated 5 out of 5 stars
Invited

I love Houzz

I had to call customer service since I could not find a vanity I had purchased in 2016. Finally found it so I could buy another one. Customer service was great.

July 28, 2025
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