Rugs Direct Reviews 45,770

I am very happy with this area rug, both in color and quality. The reason I didn't give it five stars is because the first rug we received needed to be sent back due to a defect and it was a bit of a... See more

Rug was as described and shipping on one of the rugs was quick. The other seems to be taking longer but I did receive an email indicating the delay so communications was good. Quality appears to... See more

I am super pleased with the quality of the rugs that I purchased. This is my third attempt of trying to find the right rugs for my bedroom from an online source and the first time I’ve been satisfied... See more

I really like the quality of the rugs. They are solid for the price paid. I didn't love the wait on the first rug I ordered. It took six weeks after ordering it to get the rug. More communication over... See more

Fast delivery, quality rugs and a great price. The Amber Lewis x Loloi collaboration patterns are fantastic. In particular the Morgan 03 Cloudpile rugs in Denim are a winner. I liked our first one s... See more

Rug arrived in a couple of days, folded and packed into a surprisingly small rectangular package for a 9x12 rug. After opening, it lay flat immediately and looks fabulous in our bedroom! Great price... See more

We absolutely love our new rug! The quality is excellent—thick, well-made, and exactly what we were hoping for. It arrived on time, packaged carefully, and looked just as described. The colors and tex... See more

I love the rug! Delivered with care, tightly wrapped, and after unrolling, it laid flat which was a bonus to not have to lay books or other objects along the boarder for once. Other reviews mentioned... See more

My original order included a 9 x 13 ft. rug which was shipped folded instead of rolled. This caused large wrinkles which have not settled down after some time. Then I ordered a matching smaller rug,... See more

Our new rug is a pleasure to walk on! I did not realize how compacted the old one was. This one does not readily accept stains, the color is as it was advertised. I look forward to dealing with rugs d... See more

This pretty blue rug is exactly as described. It was delivered promptly, very well wrapped in perfect condition and was easy to install. We purchased the better matching pad to give it extra cushion.... See more

I ordered a custom size floor cloth by Spicher and Company and am more than satisfied. The quality is excellent and the pattern is divine. I would order another one in a heart beat.

Snagged a dream rug while on sale. Arrived promptly and in great condition. Rugs Direct makes the shopping experience a breeze, tons to choose from and you can even “preview” the rug in your space to... See more

I have the larger size in my new den. I hoped I could possibly find the exact rug in a slightly smaller size. Your rug is a perfect color match. The larger one was purchased in 2022. Your company ma... See more

My experience was like having my own interior decorator, I downloaded a photo of the room that needed a rug and within minutes the company came back with several rugs for my room. I was amazed at the... See more

I am always leery about ordering something on line that I can’t see the quality and color of the product. Rugs are especially hard. I ordered two rugs (and pads) that looked liked the colors would go... See more

I liked the selection of rugs available. The quality of my rug is great. Colors were right on with the pictures. Free shipping was appreciated. I didn't realize the discount code would come in an emai... See more

This rug is beautiful and comfortable underfoot. It is a brand I've used in other areas of my home and of excellent quality. The gold/brown color is warm and welcoming and looks great in my kitchen.... See more

Love the three rugs I bought, however the three rug pads I bought for each rug, two came in the wrong size. I am very disappointed as my runner rug keeps sliding all over since the pad they sent was... See more

From purchasing to delivery and also returns(one return because of wrong item on my end) all has been a very smooth process. Excellent. Favorite place to source the best rugs. The

Had some trouble with my rug delivery. Diane at Rugs Direct was extremely helpful to me! The trouble was with Fed Ex, NOT Rugs. It was delivered today and it was absolutely beautiful! Special thanks t... See more

Beautiful, fun rug. Perfect for my laundry room. Good sale price. Makes me happy every time I see it. Ordering & shipping all very easy & arrived on time.

Loved the ability to view different rugs in my living room. Rug arrived quickly and is gorgeous. Customers should be aware that pads are oversized and must be trimmed. Also the weight of the rug could... See more

The rug pad and shirt I ordered through Amazon are great. But I only gave 3 stars because the delivery service used(UPS) did not deliver to my address. Had to search my neighborhood to find my order.... See more

The variety of rugs is really good. Ordering was simple. Delivery was as planned. The rug I purchased is absolutely gorgeous! Great quality. The colors are true to the photo on the website.

The rug was exactly like the picture. Same color. Came within three days. It was in perfect condition and I am very pleased with it. Will definitely order from your company in the future.

A good Company to work with. Quick and efficient, good pricing. I will always buy from this Company. They have never let me down. I have been buying from them for many years and will continue to do so... See more

I can’t say enough good things about my recent purchase for my music room of the 8x10 Safavieh Blossom multi-color rug purchase from Rugs Direct. After months of indecision and research; I’m so pl... See more

I had tried to order a rug from Amazon twice! And each time there were issues. Absolutely NO ISSUES with Rugs Direct. My rug showed up in a few days and is perfect for my space! Highly recommend Ru... See more

The rug was exactly as pictured, they have a great website. I've never had to return a rug I ordered because they depict it so well. Delivery was fast, price was great.

The rug arrived a week early and was well wrapped for transport. When we unrolled it, it was love at first sight! Truly beautiful and just what we were hoping for!

My rug arrived in just a few days, much sooner than i expected, and it was wrapped well, undamaged.

Service reps kindness and problem solving to complete the task. Great delivery and return service. I had a solution so I purchased another rug.

The speed of delivery, and the authentic photo and description. I love this rug. Its perfect for my entryway which needed a powerful shot of color.

I love my rug. I was also very pleased about the customer service. I had a request for a discount that had not been subtracted from the purchase price. They were very quick to respond and gave me the... See more

love my rug!! I was worried because it said it was on back order and I've never ordered from here before, but then it came a little earlier then expected after all!!! worth the wait!

I had an issue with my oder and was so pleased how quick, easy and friendly the customer service was. The rug shipped amazingly fast and I'm in love with it! Will for sure keep this site on the top of... See more

Easy order and easy return. The customer service department was wonderful. I had to return the rug because I ordered the wrong size.

The rug looked exactly like the image online. I received a phone call to arrange the best time and day for delivery. Finally, the product is a good one and we are well pleased!

Customer service was great. Responsive and clear - La Toya was fantastic - answered all my questions. Thank you La Toya!

Came quickly and safely as pictured rug pad did not arrive yet otherwise would have been fourstar

Love the rug I ordered and received. Beautiful and great quality. Rug was as described. My entire shopping experience was excellent.

The rug looked different from what I ordered and when I returned it I had to pay for shipping.

Rugs are a great look for the price. Service is great , as usual . Everything shipped when I was told it would and delivery was fast. Very happy customer C obrien

The rug looks great and is well made and perfect for my laundry room. The order and delivery went very well. I would buy from you again.

My rug was delivered promptly. Beautiful and Fantastic quality! Love it

the rug is beautiful. it's thick. the colors are vibrant.

Rapid delivery of a fine rug just as promised

Couldn't believe how quickly we received it!

Rug arrived in good condition and as described.