Lively Root Reviews 124

So I ordered an Orchid from these people. It arrived with two cut leaves ( by them) and two leaves that were sunburned. One very badly. I can only imagine how the trimmed leaves looked. Within a week all the small buds dropped off.
Customer service said the would send a replacement. I received the replacement and it looked nothing like the photos they showed. Although this plant is much healthier, it is half the size of the original which was not cheap ($68 USA).
I'm very disappointed. I can purchase better orchids at my local supermarket for half ( or less) the price
Be warned, the plants ( at least the Orchids) are not worth the price or the weeks wait.

Updating my review after receiving an email from another customer service person after seeing my initial review. This person's response was the one that should have been first. Good effort in recovery. The poor plant's condition upon arrival was properly acknowledged and accounted for. I was given a full refund. The plant arrived still bent, but not where it actually snapped and broke. It stood back up and it's been fine ever since.

This is my second purchase from Livelyroot from a gift card I was given. The bird of paradise is a tall plant but livelyroot didn't put it in an appropriately sized box, instead, they bent the tallest stem to fit into the box and now, that stem is as good as gone and I'm left to cross my fingers and hope for the best with the remainder.
I contacted the company and they offered their apologies ay blamed it on shipping & handling and/or the weather. No, my poor plant was stuffed into a box that was too small. I reiterated that and they offered 20% off, but I requested 30% off because this didn't happen during transit, they knowingly stuffed a tall stem into a too small box. This was a less than pleasant experience with this company. I still have room left on the gift card so I'll have to get one more plant from them.
Also, they did not publish my honest review to their website. Very peculiar.

The Lively Root Team is incredible to work with!
I submitted an order (gift) and forgot to change the shipping address to reflect the gift recipient address. I emailed the team and received a quick response back assuring me the correct address would be updated and shipment was set to go out as originally scheduled.
Changes were verified with me also.
The Lively Root support team was truly amazing to work with! Great shopping experience!

I am extremely pleased with Lively Root! We all know anything can happen when shipping plants, unfortunately mine has showed up a bit damaged and falling apart. It was beautiful but had a bit more damage than I could repair myself. I contacted the company and they were so prompt on their concern and response to get me a replacement out! I am so thankful to have found such a great company to purchase beautiful plants from that genuinely care about their customers and their plants! I will absolutely purchase many more from them! I highly recommend:)

Dara was prompt, helpful, and required very little back and forth to solve my issue.

I really love my lady palm! The process was easy and I love the feature that shows the plants that are pet-friendly. I'm excited to order another one.

I have been so impressed with the plants I have received from Lively Root. I had used another well known company for awhile and was discouraged with the lackluster results. Every plant I have ordered from Lively Root has not only arrived quickly, but they arrive well packaged, healthy and remain looking healthy. This company truly takes care of their plants. Highly recommend Lively Root!

Lively Root besides having gorgeous plants has the best Customer Service. They respond very quickly, listen to your concern and resolve the matter very quickly - its as if you have a dedicated person attending to your needs. I have been ordering from them for our staff for years and have yet to be even the slightest disappointed. I will continue to purchase from them and confidently promise you will LOVE Lively Root plants and its people!

The plants are beautiful and the lively root team was incredibly kind and helpful. Will absolutely buy from them again in the future.

There was an issue with the processing of one of two items but the customer service was excellent. Very quick response and resolved the issue immediately. The package has arrived and I was refunded the expedited shipping costs. Thank you so much! Will be using lively root again

The plant I ordered was delivered earlier than expected and healthy and beautiful. Beyond expectations. I had made a mistake on the delivery address and they corrected it right away and it made it to the right place for my daughter's birthday. Would definitely use them again.

There was problem with my order. The customer service team addressed my concern immediately and offered several options to help resolve my issue. Their responses were quick and always very courteous. Lively root has some of the best customer service that I’ve experienced in a long time. Thanks again, Support Squad!

Very excited about this company and to be able to send beautiful plants to friends and family as gifts. Customer service was also very helpful when I needed to switch up my order. It made my experience so much better! Thanks again Lively Root!

I had a great experience with this service, Keff. They were incredibly helpful, patient, and understanding. I had accidentally entered the wrong address, and not only did they fix the issue quickly, but they also did so with kindness and zero judgment. Their support truly made a stressful situation much easier. Thank you!

Lively Root consistently delivers exceptional customer service, which keeps me coming back for more. Their team genuinely prioritizes customer satisfaction, offering prompt assistance with both basic plant care and more complex issues. Their dedication to ensuring healthy, thriving plants is evident in every interaction. I wholeheartedly recommend Lively Root and look forward to continuing my patronage.

Lively Root delivered beautiful plants right to my doorstep. They were carefully wrapped and looked very healthy. I'm looking forward to giving them room to grow. They also offered excellent customer service when there was some confusion around my shipping address. I will definitely shop at Lively Root again.

I ordered roses for my mother for Mother's Day. Shortly after placing the order, I received a prompt response letting me know that Lively Root had just run out of the specific rose I had chosen. They offered me the option to select a different variety or receive a credit. I chose to go with another rose, but due to the small size of the company, the exchange was not processed right away.

After waiting for a follow-up and not hearing back, I reached out again. The issue was resolved about a week later, and the order was expedited. The customer service representative was kind and helpful, and once they stepped in, things moved quickly.

Today, my mother received her gift and was absolutely thrilled. She couldn’t stop talking about how beautifully the roses were packaged and how impressed she was with their quality.

Thank you, Lively Root, for turning a rocky start into a truly beautiful and happy ending.

Use Lively Root often for gifts. This time, I put the wrong delivery address. Customer service over chat was on point and it was changed right away AND followed up with a picture of the fix. 10/10 experience.

I recently bought a $60 plant from Lively Root for my son but accidentally had it sent to myself! Lively Root was wonderful and immediately sent another plant to my son for only $20! The one that I received was in a beautiful pot and was full and healthy looking. My only concern is that it was smaller than I expected. But I would definitely buy from Lively Root again.

Placed an order as a gift and my phone freaked out and forgot to add the gift message. Not to mention, I accidentally addressed it to myself… User error. I realize this a day later and the wonderful team at lively root got right on it. They changed the address and added the gift message for me. Friendly and thoughtful and professional throughout the process. Very happy with this company, their customer service, and their product!(: