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Garden Artisans Reviews 1,386

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their beauty and durability. Consumers are particularly pleased with the delivery service, highlighting the speed and efficiency of the shipping process. People also appreciate the wide selection of garden decor and gift ideas available. The positive experiences extend to customer service, where reviewers describe the representatives as professional, accommodating, and genuinely helpful. Consumers value the personalized attention and the company's commitment to resolving issues promptly. Many reviewers express their intention to continue purchasing from Garden Artisans, citing their satisfaction with both the products and the overall service.

Based on these reviews

Rated 5 out of 5 stars
Verified

Outstanding customer service: I purchased a gazebo, which, for us, was a significant investment. I had questions, and I called the phone number. A real, English-speaking, helpful person answered the p... See more

Rated 5 out of 5 stars
Verified

BEAUTIFUL products, super well-priced (I purchased 3 fiberstone pots at an amazing sale price), clear and accurate descriptions of products, and my purchases arrived so fast! --almost before I had cl... See more

Rated 5 out of 5 stars
Verified

Unlike Amazon, the size was immediately clear from the gardenartisans website. Since I already had the Hummingbird Feeder & just needed a replacement stopper to fit it, the size was critical. When... See more

Rated 5 out of 5 stars
Verified

I don't bank, pay bills and very rarely shop on line. Thus, to be able to immediately contact an absolutely delightful customer service person is a rare treat. Kerry was very familiar with the product... See more

Company replied

Rated 3 out of 5 stars
Verified

Great price and very fast shipping. However, the item I bought said Terracotta in the description - didn't mention the work plastic anywhere or give any hints that it wasn't actually Terracotta. It's... See more

Company replied

Rated 5 out of 5 stars
Verified

Wow, amazing quality copper watering can and really well packed for shipping. There is so much craftsmanship it is certainly unique. I am very happy I purchased it. If this watering can appeals to you... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm loving this wonderful world of these awesome ladies. Your taste is my taste!!! finally found the most beautiful items ever seen on earth 😍 I placed an order, unfortunately wrong size..I need 2... See more

Company replied

Rated 5 out of 5 stars
Verified

It’s always a pleasure dealing with your representatives🌺 besides ordering 4 coco liners, I decided to Order another hay rack since one of mine got very rusty. Since i made two orders, i was very p... See more

Rated 5 out of 5 stars
Verified

Months ago we made our first purchase with Garden Artisan and since then we’ve been coming back every opportunity we can! The products are great, and the customer service is even better! They went abo... See more

Rated 5 out of 5 stars
Verified

When I called about the ship date and to see if my item could be here by Father’s Day, the customer relations person was so professional and accommodating. She moved up the ship date and my item came... See more

Rated 5 out of 5 stars
Verified

Everything we get from Garden Artisans has been of exceptional quality and especially beautiful. We have just purchased our second copper birdbath - we had one for the front flower bed and now have a... See more

Rated 5 out of 5 stars
Verified

Beautiful product, good electronic communications. Lovely and kind people and dog at pick-up. Instructions for assembly were not straightforward. Took a lot of highly educated people multiple t... See more

Rated 5 out of 5 stars
Verified

Excellent detail quality in the garden decor/ sculpture that I ordered. The weight was great for indoor or outdoor. It was packaged exceptionally so there was no disappointing damage upon arrival. Ado... See more

Company replied

Rated 5 out of 5 stars
Verified

Garden Artisans is the best in the business in my opinion. Their products are not only artistically beautiful but well made, sturdy and will last. Prices are steep but quality is everything and Gard... See more

Rated 5 out of 5 stars
Verified

I recently ordered cloches to cover the flowers in my planters during our “iffy” Spring weather. I couldn’t believe it when the delivery arrived the very next day! Outstanding service, to be sure.... See more

Rated 5 out of 5 stars
Verified

I ordered a red heart ornament from this company... It is absolutely lovely...a satin-matte finish with a beautiful subtle sheen... I had not used this seller before, yet I certainly shall do so ag... See more

Rated 5 out of 5 stars
Verified

Quick delivery, well made product. I’ve purchased similar fiber hay rack liners from local places thinking I’d save some money. Never again. The ones from Garden Artisans last a lot longer….thereby sa... See more

Rated 5 out of 5 stars
Verified

Garden Artisans has high quality products. I love their stone garden gnomes statues although they could add more choices than the man and woman statues (Ziggy and Zoe). It is so incredibly difficult t... See more

Company replied

Rated 5 out of 5 stars
Verified

This was a gift for a friend. It was meant for her woodland garden. But she thought they were far too elegant & pretty for the garden so she kept them inside in several houseplants! She tells me they... See more

Rated 5 out of 5 stars
Verified

I got what I ordered in a timely matter. Sadly I could not order a single gondola style hummingbird feeder, all out of stock. Perch type feeders get drained by woodpeckers and sugar bills in our area.... See more

Rated 5 out of 5 stars
Verified

I was looking for the large garden tuteur. I called because it was listed on many other websites, but not in stock and back ordered. I got a lovely real person who actually not only checked stock in t... See more

Rated 5 out of 5 stars
Verified

My purchase was easy. The items arrived in the time expected and in excellent condition. All went smoothly. I have no complaints! I will definitely purchase from them again.

Rated 5 out of 5 stars
Verified

The lady that I communicated with was fantastic. This was not a large order, but she treated it as if it were a million dollar order. In addition, I had/have a shipping concern and being frustrated... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to Order. Package came as stated. ALL Great. Never have had a problem ordering from Garden Artisans. Product always as stated. Being buying from them over 10 plus years.

Rated 5 out of 5 stars
Verified

Fast shipping; appears to be good quality product. I have left mine packaged until warm weather returns, so hopefully, no glitches! It came well wrapped and protected.

Company replied

Rated 5 out of 5 stars
Verified

The icicles were exactly as described - even better. My family lost our mom at this time last year. I purchased one for myself and one for my sister. They will remind us of her each and every holid... See more

Rated 5 out of 5 stars
Verified

I was delighted to know that Garden Artisans were able to replace the broken glass flower from my hummingbird feeder with a new, non-breakable one. And I didn't have to buy a whole new feeder!

Rated 5 out of 5 stars
Verified

Quick service-- arrived promptly. My kids got me this for a birthday gift. My lamppost is 2" diameter near top, however, I chose to mount mine lower to be able to water it easier. I planted 3 plant... See more

Rated 5 out of 5 stars
Verified

It's obvious they take pride in providing customer service excellence. Hard to find these days! The product came in as ordered and within the timeframe specified. It's an absolutely gorgeous, detai... See more

Rated 5 out of 5 stars
Verified

Customer service quick response and easy fast delivery- I had lost a part to one of my hummingbird feeders and they found a replacement part for me! Hummers are happy too!😊

Rated 5 out of 5 stars
Verified

The gazing ball stand I purchase was expensive, especially when you add in the shipping. But I am very happy with the quality. I am glad I made the purchase. Also, when I called to order, the emplo... See more

Company replied

Rated 5 out of 5 stars
Verified

I love my new toadhouse. It is well made and just beautiful. It arrived right on time. Thank you Garden Artisans. I will be ordering another one soon.

Rated 5 out of 5 stars
Verified

Received exactly what I ordered, candle holder with surrounding pin frog. It was exactly what I was looking for and Garden Artisans was the only place I could find it. Very happy with my purchase and... See more

Rated 5 out of 5 stars
Verified

The order was sent quickly. Already have this same product that I ordered several years ago. It has performed beautifully & looks like the day it was installed in the garden. That was the main reason... See more

Rated 5 out of 5 stars
Verified

Very good quality products, fast shipping. My favorite place for planters. Their products add that "special something" to any landscape.

Rated 5 out of 5 stars
Verified

Returning a product and reordering was so easy with a telephone call. The lovely lady I spoke to actually waved the postage on my return. The quality of the coco liners is the best I’ve seen anywhere.... See more

Rated 5 out of 5 stars
Verified

Easy to order. Was less expensive than a competitor price-so you got our business. You sent everything we needed for the potted planters we ordered.

Rated 5 out of 5 stars
Verified

Following thru on all questions I had on an out if stock item. I received my order in perfect condition.

Rated 5 out of 5 stars
Verified

First they are offering many items for your garden. Second, the cat statue came faster than I expected and was well protected in the packing.

Rated 5 out of 5 stars
Verified

The items were well packaged and I QUICKLY received exactly what I ordered from their web site. A very easy transaction.

Rated 5 out of 5 stars
Verified

Absolutely beautiful basket (cannot overstate how gorgeous it is, and what quality!), shipped safely, thank you!

Rated 5 out of 5 stars
Verified

We needed a flower stem replacement for our bird feeder so it worked perfectly. It arrived in a few days and works great.

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Company details

  1. #1 of 5 best companies in General Store
  2. #11 of 89 best companies in Decoration and Interior Design Store
  3. #3 of 21 best companies in Garden Center
  4. #6 of 84 best companies in Home Goods Store
  5. #5 of 44 best companies in Home Improvement Store

Written by the company

Garden Artisans specializes in Garden Decor to meet the needs of discerning homeowners as well as talented professional landscapers, architects and garden designers. We are the sole US distributor for Classic Garden Elements in Germany, and a distributor for the UK company Agriframes, both manufacturers of fine steel garden structures, including arches, trellises, obelisks, pergolas, and gazebos. We carry exclusive branded Garden Artisans designs in pure copper, including watering cans, planters, wind spinners and bird baths. We manufacture our own branded aluminum rose obelisks, metal hayrack planters, hanging baskets, brackets, and hooks, as well as an extensive selection of molded coco fiber liners, rolls, and coco bricks. We offer planters in sizes from 4 inches to 48 inches in resin, fiberstone, cast stone, aluminum, steel, and fiberglass, as well as accessories like saucers, sub-irrigation units, and pot feet. Our cast stone licensed Frank Lloyd Wright design planters are the epitome of architectural elegance. Peruse our unique selection of garden decor such as artisan blown glass for home and garden including hummingbird and butterfly feeders, cast stone statuary, wind spinners, chimes, outdoor wall art, bird houses, bird feeders, bird baths and fanciful topiary forms. Gardeners rely on us as a source for quality garden tools, planting supplies and fertilizers, repellants, topiary and sphagnum moss, and fruit cages and netting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Beautiful, well-priced products

BEAUTIFUL products, super well-priced (I purchased 3 fiberstone pots at an amazing sale price), clear and accurate descriptions of products, and my purchases arrived so fast! --almost before I had clicked the "buy" button.

September 30, 2025
Rated 5 out of 5 stars
Verified

Outstanding customer service

Outstanding customer service: I purchased a gazebo, which, for us, was a significant investment. I had questions, and I called the phone number. A real, English-speaking, helpful person answered the phone. Every time. Imagine that.. later, when there were some issues with the freight company (pretty sure they won't use them again), this lady was there, every step of the way. I checked, and we exchanged over 40 emails, and she also answered the phone every time: no hold music, no outsourcing to some faraway country. The gazebo is beautiful, although a few more explanations would have been helpful but it is actually manufactured by a different company.

September 5, 2025
Rated 3 out of 5 stars
Verified

Great price, fast shipping, terrible description

Great price and very fast shipping. However, the item I bought said Terracotta in the description - didn't mention the work plastic anywhere or give any hints that it wasn't actually Terracotta. It's not terracotta, it's plastic. Had I known that, I wouldn't have cared how low the price was or how fast the shipping, I never would have bought the item. It's nice, but I wanted actual Terracotta, not plastic.

September 15, 2025
Garden Artisans logo

Reply from Garden Artisans

We are so sorry! You are absolutely right, part of the description was inadvertently left out - a human "copy and paste" error for which we are terribly embarrassed. We're happy to assist with a resolution since your expectations were not met. Thank you.

Rated 5 out of 5 stars
Verified

Size Matters

Unlike Amazon, the size was immediately clear from the gardenartisans website. Since I already had the Hummingbird Feeder & just needed a replacement stopper to fit it, the size was critical. When the size was so apparent, the decision to buy your stopper was a no-brainer.

Thank you

September 9, 2025
Rated 1 out of 5 stars
Verified

I was very disappointed with the customer service representative

I was very disappointed with the customer service I received. The representative was brash, argumentative, and consistently spoke over me, which made the interaction frustrating and unproductive. Rather than being treated with respect as a paying customer, I was spoken to in a condescending manner and made to feel undervalued.
While I acknowledge that I overlooked the detail that the product was plastic instead of terracotta or earthenware, the dismissive tone and lack of courtesy from the representative were unacceptable. A customer who has spent $300 should never be made to feel undervalued. Professionalism and empathy go a long way, regardless of whether a return is accepted.
The product itself arrived in good condition, but the overall experience has left a negative impression. Unfortunately, I would not purchase from this company again—not because of the product, but because of the poor customer service experience.

I did receive a generic generated response from customer service responding to this posting. However I have never received any response directly from this company, in writing or otherwise. Again to my point about lack of or quality of customer service. Buyer beware!!!

August 16, 2025
Garden Artisans logo

Reply from Garden Artisans

We are sorry if you were disappointed with your experience. We will take this up with the representative to ensure that this does not happen again. While our return policies do need to be explained if they are not understood, care should be taken to ensure that our customers feel valued. Thank you for your feedback.

Rated 1 out of 5 stars
Verified

Ordered bottom feeder for hummingbird…

Ordered bottom feeder for hummingbird feeder. The rubber cork would not stay on. Kept falling out causing a significant spill. Had
Sugar mixture all over floor. Rubber cork would not stay fixed even when pushed into fluid container!!

August 26, 2025
Garden Artisans logo

Reply from Garden Artisans

Tama:
Please accept our apologies--there should have been 2 corks with the gondola. The original ones sometimes do not stay in handmade feeders where the hole has rounded edges, but only in manufactured feeders that have straight-edged holes. Once we realized this we had new corks manufactured with softer rubber, and we had glass artisans we work with test them, and those stoppers work just fine. Please let us know - it seems perhaps we neglected to send the additional cork, and we're happy to send it now. Thank you.

Rated 4 out of 5 stars
Verified

Customer experienceOrdering and customer service was…

Ordering and customer service was great. Shipping costs were considerably high compared to other garden sources.

August 14, 2025
Garden Artisans logo

Reply from Garden Artisans

The option to obtain a shipping quote prior to checkout is always offered - at times our automated system may not be able to combine items for shipping as well as a human can. We would suggest this option in future if you find the shipping cost objectionable. Thank you.

Rated 5 out of 5 stars
Verified

My purchase was easy

My purchase was easy. The items arrived in the time expected and in excellent condition. All went smoothly. I have no complaints! I will definitely purchase from them again.

August 11, 2025

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