Outstanding customer service: I purchased a gazebo, which, for us, was a significant investment. I had questions, and I called the phone number. A real, English-speaking, helpful person answered the p... See more

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Company details
- #1 of 5 best companies in General Store
- #11 of 89 best companies in Decoration and Interior Design Store
- #3 of 21 best companies in Garden Center
- #6 of 84 best companies in Home Goods Store
- #5 of 44 best companies in Home Improvement Store
Written by the company
Garden Artisans specializes in Garden Decor to meet the needs of discerning homeowners as well as talented professional landscapers, architects and garden designers. We are the sole US distributor for Classic Garden Elements in Germany, and a distributor for the UK company Agriframes, both manufacturers of fine steel garden structures, including arches, trellises, obelisks, pergolas, and gazebos. We carry exclusive branded Garden Artisans designs in pure copper, including watering cans, planters, wind spinners and bird baths. We manufacture our own branded aluminum rose obelisks, metal hayrack planters, hanging baskets, brackets, and hooks, as well as an extensive selection of molded coco fiber liners, rolls, and coco bricks. We offer planters in sizes from 4 inches to 48 inches in resin, fiberstone, cast stone, aluminum, steel, and fiberglass, as well as accessories like saucers, sub-irrigation units, and pot feet. Our cast stone licensed Frank Lloyd Wright design planters are the epitome of architectural elegance. Peruse our unique selection of garden decor such as artisan blown glass for home and garden including hummingbird and butterfly feeders, cast stone statuary, wind spinners, chimes, outdoor wall art, bird houses, bird feeders, bird baths and fanciful topiary forms. Gardeners rely on us as a source for quality garden tools, planting supplies and fertilizers, repellants, topiary and sphagnum moss, and fruit cages and netting.
Contact info
6761 Baymeadow Dr, Ste A, 21060, Glen Burnie, United States
- 4106720082
- info@gardenartisans.com
- gardenartisans.com
Replied to 100% of negative reviews
Typically replies within 24 hours
The recipient really appreciated the…
The recipient really appreciated the gifted Fall season kitchen dish towels. The service was very prompt!
Beautiful, well-priced products
BEAUTIFUL products, super well-priced (I purchased 3 fiberstone pots at an amazing sale price), clear and accurate descriptions of products, and my purchases arrived so fast! --almost before I had clicked the "buy" button.
Outstanding customer service
Outstanding customer service: I purchased a gazebo, which, for us, was a significant investment. I had questions, and I called the phone number. A real, English-speaking, helpful person answered the phone. Every time. Imagine that.. later, when there were some issues with the freight company (pretty sure they won't use them again), this lady was there, every step of the way. I checked, and we exchanged over 40 emails, and she also answered the phone every time: no hold music, no outsourcing to some faraway country. The gazebo is beautiful, although a few more explanations would have been helpful but it is actually manufactured by a different company.
Great Service
Great Service! appreciate how quickly the package was sent to our son.
I always find what I want
I always find what I want on the website and happy for sale prices.
Great price, fast shipping, terrible description
Great price and very fast shipping. However, the item I bought said Terracotta in the description - didn't mention the work plastic anywhere or give any hints that it wasn't actually Terracotta. It's not terracotta, it's plastic. Had I known that, I wouldn't have cared how low the price was or how fast the shipping, I never would have bought the item. It's nice, but I wanted actual Terracotta, not plastic.

Reply from Garden Artisans
the mood of the very helpful person who…
the mood of the very helpful person who helped me with my order.
Size Matters
Unlike Amazon, the size was immediately clear from the gardenartisans website. Since I already had the Hummingbird Feeder & just needed a replacement stopper to fit it, the size was critical. When the size was so apparent, the decision to buy your stopper was a no-brainer.
Thank you
First of many purchaces from them
Very fast shipping and well packaged to prevent any damage.
A Reliable Source
The items were well packaged and I QUICKLY received exactly what I ordered from their web site.
A very easy transaction.
Offers lots of garden decorating ideas…
Offers lots of garden decorating ideas and/or gift ideas.
I couldn't ask for a better experience
I couldn't ask for a better experience! And I love my Cool Mud Gloves.
I was very disappointed with the customer service representative
I was very disappointed with the customer service I received. The representative was brash, argumentative, and consistently spoke over me, which made the interaction frustrating and unproductive. Rather than being treated with respect as a paying customer, I was spoken to in a condescending manner and made to feel undervalued.
While I acknowledge that I overlooked the detail that the product was plastic instead of terracotta or earthenware, the dismissive tone and lack of courtesy from the representative were unacceptable. A customer who has spent $300 should never be made to feel undervalued. Professionalism and empathy go a long way, regardless of whether a return is accepted.
The product itself arrived in good condition, but the overall experience has left a negative impression. Unfortunately, I would not purchase from this company again—not because of the product, but because of the poor customer service experience.
I did receive a generic generated response from customer service responding to this posting. However I have never received any response directly from this company, in writing or otherwise. Again to my point about lack of or quality of customer service. Buyer beware!!!

Reply from Garden Artisans
Ordered bottom feeder for hummingbird…
Ordered bottom feeder for hummingbird feeder. The rubber cork would not stay on. Kept falling out causing a significant spill. Had
Sugar mixture all over floor. Rubber cork would not stay fixed even when pushed into fluid container!!

Reply from Garden Artisans
Customer experienceOrdering and customer service was…
Ordering and customer service was great. Shipping costs were considerably high compared to other garden sources.

Reply from Garden Artisans
My purchase was easy
My purchase was easy. The items arrived in the time expected and in excellent condition. All went smoothly. I have no complaints! I will definitely purchase from them again.
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