Purchased a car from Hitchfields back in March, an overall good experience from start to finish. Neil and Joe were helpful, and it didn't take long to complete the purchase. Everyone was very polite,... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Replied to 20% of negative reviews
Typically replies within 24 hours
Would highly recommend buying a car from here! Kieran was great and helped us with everything along the way, nothing we could fault, thank you!
Really friendly. Kieran was excellent and I will be back for my next car
Great friendly service, quality cars and a big grin from me.
Thanks Anita for sorting my car out ❤️
Very friendly service, not pushy at all.
Gorgeous cars at great prices.
Will defo use again.
Highly recommended.
I had a fantastic experience buying my car here! Kieran and Jo were friendly, professional, and made the whole process smooth and stress-free. I got a great price on my vehicle, and the customer service was excellent from start to finish. They really took the time to answer all my questions and made sure I felt comfortable with my purchase. Highly recommend this dealership to anyone looking for a car!
I recently bought a car from Hitchfields and had an amazing experience from start to finish! The team was super friendly, helpful, and never pushy — they really took the time to make sure I found the right car for me.
The car was exactly as described, in great condition, and fairly priced. The whole process was quick, easy, and completely transparent — no stress or hidden extras.
It’s clear that Hitchfields genuinely cares about their customers and the quality of the cars they sell. I’m absolutely thrilled with my new car and wouldn’t hesitate to recommend them to anyone looking to buy!
Great service. Thanks to Sam for sorting everything out 👍
I strongly advise against purchasing a warranty from Hitchfields. In my experience, they do not honour the warranty, which makes it a complete waste of money. Save yourself the frustration and avoid their warranty offers.
Neil made everything very simple and easy to deal with ,hassle free would highly recommend
Bought my bmw 320i from Hitchfields and was looked after by Kane, who I must say is a tremendous guy all round very patient with us and answered all questions we had.
We will be back again soon for our next car.
Thank you.
Before buying My vehicle, I specifically asked the sales team what would happen if something went wrong during the warranty period. I was reassured by both Sam and Joe that I could use a local garage or dealership for any repairs, which was important as I live more than 4 hours away.
Within a week of purchase, I had the csr checked by my local garage and a fault was found on the system. My local garage and main Porsche dealership confirmed the part needed costs £400. I asked the dealership to cover this under warranty so I could get it fixed by my local garage rather than travelling all that way, and even tried to compromise by offering to pay for the labour myself if they covered the part.
Despite this, the after-sales team refused. They only offered £150 towards the cost or insisted that I return the car to them — a 10-hour round trip — just so they could carry out the exact same repair my local garage would do. They have not been willing to compromise, and the process has involved constant back and forth with no real attempt to resolve things fairly.
This has made what should have been an exciting purchase unnecessarily stressful. The after-sales service has been unhelpful and has gone against what I was originally told and promised before the sale. Based on my experience, I would strongly advise future customers to be very cautious and get everything in writing, as verbal assurances will not be honoured.
Service was great especially fro kieran who was helpful from the start right to the end👍🏼
Great service Stephan was excellent made the whole process so easy.
Fantastic experience buying my new car from start to finish. Stephan assisted me the whole way through and was so helpful and professional. Nothing too much trouble and goes above and beyond. Would definitely recommend
The staff are wonderful especially Neil, he has been welcoming from the start to finish with pictures along the way!
My wife and l recently bought an Audi Q3 from Hitchfields Ltd where we met Sam, Mat and the team who have all been exceptional. From going on line and finding the high spec car we wanted, to driving 196 miles to pick it up when we met Sam. The transaction was very professional and smooth and the car looked and felt like new. We drove home feeling very satisfied with our new purchase. Due to the the hot weather we have been experiencing we opened up the sunroof, only to find that it would not close again, after repositioning one of the side mechanisms l managed to close it up.
Phone call to Matt in after sales
What a great selection of quality cars and Neil Was extremely helpful. I went to look at one car and bought another. I’m very happy with my new car and the service I received from Neil
Great experience buying my new car from Hitchfields, would definitely recommend.
Excellent range of cars, bought an Evoque for my partner after travelling all over the country trying to find the right car. Kris and the team were excellent and made the whole process stress free and easy. We placed a deposit over the phone and travelled down the following day to collect. We will definitely be back to purchase again and would highly suggest Hitchfields to others looking to buy their next car.
Neil was so helpful at every stage of the process and made everything so easy! We’re already planning on coming back for my partners car.
Great experience at Hitchfields. Quick turnaround and no hassle on pickup. Kane was very helpful, answered all my questions and made the entire process stress free.
Definitely recommend checking out their stock!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.