Hitchfields Reviews 107

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service they received throughout the car buying process. Consumers found the staff to be helpful and informative, ensuring they were well-informed and comfortable with their purchase. People appreciated the smooth and stress-free experience, with many specifically mentioning how the team went above and beyond to address any concerns and provide detailed information about the vehicles. The value for money was another aspect that many reviewers found positive. Consumers felt confident in the quality of the cars and the transparency of the process. While opinions on pricing and staff varied, the overall sentiment remained highly positive, with many customers expressing their intent to return for future purchases and recommending the dealership to friends and family.

Based on these reviews

Rated 4 out of 5 stars

Purchased a car from Hitchfields back in March, an overall good experience from start to finish. Neil and Joe were helpful, and it didn't take long to complete the purchase. Everyone was very polite,... See more

Company replied

Rated 4 out of 5 stars

Everyone very friendly and keen to help. Beautiful selection of cars and staff open to discussions. Neil was very honest and had great customer service. Would have been 5 stars except for some miscom... See more

Rated 5 out of 5 stars
Verified

My wife and l recently bought an Audi Q3 from Hitchfields Ltd where we met Sam, Mat and the team who have all been exceptional. From going on line and finding the high spec car we wanted, to driving... See more

Rated 5 out of 5 stars
Verified

Would highly recommend buying a car from here! Kieran was great and helped us with everything along the way, nothing we could fault, thank you!

Rated 5 out of 5 stars

We recently purchased a car, and the experience was fantastic from start to finish. We worked with Neil, who was incredibly helpful and made us feel confident in the quality of the car. Unlike other d... See more

Rated 5 out of 5 stars

We’ve had a great experience with Hitchfields buying our dream family car! Sam was fantastic from start to finish, he answered all our questions which gave use the confidence that we were buying a... See more

Rated 5 out of 5 stars

Our service was amazing from start to finish. Neil was very open and honest about the car we were interested in, the car came into our hands in absolutely perfect condition, alloys refurbed and fuel t... See more

Rated 5 out of 5 stars

We purchased our new to us Range Rover Evoque from this dealer. I cannot fault the service and attention to detail that we received from Hitchfields. Our sales person Neil answered all of our q... See more

Rated 5 out of 5 stars

Had a fantastic experience today with Neil who provided a brilliant service all way round the process. Was very patient and knowledgeable across the board and even catered to anything I wanted which w... See more

Company replied

Rated 5 out of 5 stars

Initially dealing with James, I was provided with a detailed history file on the Porsche Cayenne enquired about and I felt reassured that the car was of excellent quality and good provenance. It’s nic... See more

Rated 5 out of 5 stars

Fantastic experience buying my new car from start to finish. Stephan assisted me the whole way through and was so helpful and professional. Nothing too much trouble and goes above and beyond. Would de... See more

Rated 5 out of 5 stars

Superb range of cars, all indoors out of the rain and snow when we came! We were left to browse at our leisure and James was great at providing us with all the information that we needed about the car... See more

Rated 5 out of 5 stars

I dealt with Neil Pritchard since my first call around buying a car from Hitchfields. The standard of customer service was excellent. He was extremely helpful going above what was expected to prov... See more

Rated 5 out of 5 stars

Great service! It’s a breath of fresh air to have had such a good experience of buying a car! From enquiring, to test driving and buying the car and driving off was effortless. Neil was so help... See more

Company replied

Rated 5 out of 5 stars

Just purchased a motor from Hitchfields with the aid of Sam. Very thorough from start to finish with absolute transparency and helpfulness throughout. Polite and professional it made the experience... See more

Rated 5 out of 5 stars

I recently purchased an Audi RS3 from Hitchfields, and I couldn’t be more impressed with the experience. James provided exceptional service throughout the entire process. From the moment I walked in,... See more

Rated 5 out of 5 stars

Got a great deal on a 2019 Ford Focus ST-Line X from Hitchfields, Neil was very friendly and helpful. He made sure the car I wanted was up to scratch ready for driving away the next week. There were... See more

Rated 5 out of 5 stars

I received a great service from this dealer even though I lost the car I was interested in. As I was sending pics of my car for a px price someone else purchased the vehicle the next morning. Neil w... See more

Rated 5 out of 5 stars

Recently bought a car remotely from Hitchfields and had it delivered. Everything went smoothly and the car www exactly as described. Sam was very helpful and responsive to my queries. Highly recommend... See more

Rated 5 out of 5 stars

A refreshing service at Hitchfields recently: Neil was knowledgeable and friendly. I asked lots of questions and he was so patient in explaining, ensuring myself and my husband knew exactly what we w... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish, very good deal and extremely professional. Neil Pritchard dealt with the handover of my Audi A6, explained everything and processed the vehicle for me, really h... See more

Rated 5 out of 5 stars

I recently purchased a Range Rover Velar from Hitchfield’s and overall had a positive experience. Neil was helpful throughout the process, making sure everything went smoothly. A small issue with... See more

Rated 5 out of 5 stars

Neil was helpful, insightful and patient with my many questions. My car is beautiful and ticked all my requirements. I felt very much listened to without any pressure. Excellent service and will recom... See more

Rated 5 out of 5 stars

Very friendly service, not pushy at all. Gorgeous cars at great prices. Will defo use again. Highly recommended.

Rated 5 out of 5 stars

We made an appointment to go and view a car today, met by Sam on arrival with the car ready to view. The place is massive with some pretty quality cars....my eyes did wonder for abit at the impressive... See more

Rated 5 out of 5 stars

Had a very good experience when buying a car from here. Neil did everything he said he was going to do when putting a deal together which helped it to be an easy purchase

Company replied

Rated 5 out of 5 stars

I recently bought a car from Hitchfields, and the experience was fantastic from start to finish. Neil was incredibly helpful in guiding us to the perfect car, taking the time to understand our needs... See more

Rated 5 out of 5 stars

Very smooth and easy from start to finish. Enquired about a vehicle I liked and communication was on point. I dealt with Neil and he was brilliant and very knowledgeable. Happy customer who will be re... See more

Rated 5 out of 5 stars

Jimmy was very good at looking after us and walked us through everything delivered car to my work and picked up mine amazing service throughout would recommend

Rated 5 out of 5 stars
Verified

Great friendly service, quality cars and a big grin from me. Thanks Anita for sorting my car out ❤️

Rated 5 out of 5 stars
Verified

Bought my bmw 320i from Hitchfields and was looked after by Kane, who I must say is a tremendous guy all round very patient with us and answered all questions we had. We will be back again soon for... See more

Rated 5 out of 5 stars

Dealt with Alastair and he provided me with excellent service. Couldn’t have dealt with anyone better than Hitchfields, would highly recommend.

Rated 5 out of 5 stars

From the start Sam was so helpfully and made the whole process easy and stress free. He was very helpful and Informative. Would highly recommend as this should be how cars are sold.

Rated 5 out of 5 stars
Verified

What a great selection of quality cars and Neil Was extremely helpful. I went to look at one car and bought another. I’m very happy with my new car and the service I received from Neil

Rated 5 out of 5 stars

Fanstastic hand over from Jimmy on my D300 Discovery, collected me from the station and super quick service! Highly recommended. Will be using Hitchfields again.

Rated 5 out of 5 stars
Verified

The staff are wonderful especially Neil, he has been welcoming from the start to finish with pictures along the way!

Rated 5 out of 5 stars

Neil was so helpful at every stage of the process and made everything so easy! We’re already planning on coming back for my partners car.

Rated 5 out of 5 stars
Verified

Service was great especially fro kieran who was helpful from the start right to the end👍🏼

Rated 5 out of 5 stars
Verified

Really friendly. Kieran was excellent and I will be back for my next car

Rated 5 out of 5 stars
Verified

Great experience buying my new car from Hitchfields, would definitely recommend. Excellent range of cars, bought an Evoque for my partner after travelling all over the country trying to find the r... See more

Rated 5 out of 5 stars

Great experience at Hitchfields. Quick turnaround and no hassle on pickup. Kane was very helpful, answered all my questions and made the entire process stress free. Definitely recommend checking o... See more

Rated 5 out of 5 stars

This is the second vehicle I’ve purchased from Hitchfields. Always found their customer service to be exemplary even when dealing with minor problems after the sale. Just picked up my new vehicle and... See more

Rated 5 out of 5 stars

I had a fantastic experience buying my car here! Kieran and Jo were friendly, professional, and made the whole process smooth and stress-free. I got a great price on my vehicle, and the customer servi... See more

Rated 5 out of 5 stars
Verified

I recently bought a car from Hitchfields and had an amazing experience from start to finish! The team was super friendly, helpful, and never pushy — they really took the time to make sure I found... See more

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4.4

Excellent

TrustScore 4.5 out of 5

107 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Great service

Would highly recommend buying a car from here! Kieran was great and helped us with everything along the way, nothing we could fault, thank you!

October 17, 2025
Rated 5 out of 5 stars

I had a fantastic experience buying my…

I had a fantastic experience buying my car here! Kieran and Jo were friendly, professional, and made the whole process smooth and stress-free. I got a great price on my vehicle, and the customer service was excellent from start to finish. They really took the time to answer all my questions and made sure I felt comfortable with my purchase. Highly recommend this dealership to anyone looking for a car!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Fantastic Car Buying Experience at Hitchfields!

I recently bought a car from Hitchfields and had an amazing experience from start to finish! The team was super friendly, helpful, and never pushy — they really took the time to make sure I found the right car for me.

The car was exactly as described, in great condition, and fairly priced. The whole process was quick, easy, and completely transparent — no stress or hidden extras.

It’s clear that Hitchfields genuinely cares about their customers and the quality of the cars they sell. I’m absolutely thrilled with my new car and wouldn’t hesitate to recommend them to anyone looking to buy!

October 3, 2025
Rated 5 out of 5 stars
Verified

Excellent Service

Bought my bmw 320i from Hitchfields and was looked after by Kane, who I must say is a tremendous guy all round very patient with us and answered all questions we had.
We will be back again soon for our next car.
Thank you.

August 28, 2025
Rated 1 out of 5 stars

After buying my vehicle

Before buying My vehicle, I specifically asked the sales team what would happen if something went wrong during the warranty period. I was reassured by both Sam and Joe that I could use a local garage or dealership for any repairs, which was important as I live more than 4 hours away.
Within a week of purchase, I had the csr checked by my local garage and a fault was found on the system. My local garage and main Porsche dealership confirmed the part needed costs £400. I asked the dealership to cover this under warranty so I could get it fixed by my local garage rather than travelling all that way, and even tried to compromise by offering to pay for the labour myself if they covered the part.
Despite this, the after-sales team refused. They only offered £150 towards the cost or insisted that I return the car to them — a 10-hour round trip — just so they could carry out the exact same repair my local garage would do. They have not been willing to compromise, and the process has involved constant back and forth with no real attempt to resolve things fairly.
This has made what should have been an exciting purchase unnecessarily stressful. The after-sales service has been unhelpful and has gone against what I was originally told and promised before the sale. Based on my experience, I would strongly advise future customers to be very cautious and get everything in writing, as verbal assurances will not be honoured.

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience buying my new car…

Fantastic experience buying my new car from start to finish. Stephan assisted me the whole way through and was so helpful and professional. Nothing too much trouble and goes above and beyond. Would definitely recommend

August 22, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Neil

The staff are wonderful especially Neil, he has been welcoming from the start to finish with pictures along the way!

August 23, 2025
Rated 5 out of 5 stars
Verified

My wife and l recently bought an Audi…

My wife and l recently bought an Audi Q3 from Hitchfields Ltd where we met Sam, Mat and the team who have all been exceptional. From going on line and finding the high spec car we wanted, to driving 196 miles to pick it up when we met Sam. The transaction was very professional and smooth and the car looked and felt like new. We drove home feeling very satisfied with our new purchase. Due to the the hot weather we have been experiencing we opened up the sunroof, only to find that it would not close again, after repositioning one of the side mechanisms l managed to close it up.
Phone call to Matt in after sales

August 22, 2025
Rated 5 out of 5 stars
Verified

Great experience buying my new car from…

Great experience buying my new car from Hitchfields, would definitely recommend.

Excellent range of cars, bought an Evoque for my partner after travelling all over the country trying to find the right car. Kris and the team were excellent and made the whole process stress free and easy. We placed a deposit over the phone and travelled down the following day to collect. We will definitely be back to purchase again and would highly suggest Hitchfields to others looking to buy their next car.

August 20, 2025
Rated 5 out of 5 stars

Great experience at Hitchfields

Great experience at Hitchfields. Quick turnaround and no hassle on pickup. Kane was very helpful, answered all my questions and made the entire process stress free.

Definitely recommend checking out their stock!

August 13, 2025
Unprompted review

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