Gravells Reviews 65

Will never deal with this company again. I've been lied to every time with the Swansea branch. Booked MOT last year and this year, and when I've gone to the garage, the lies begin. They are full and tried ringing. I've never had a missed call or a voice mail left. Absolutely disgusting service and the attitude from reception makes it even worse.

A few attempts to get a response after initial receptionist. Then we couldn't get the appointment mechanic had said to book as receptionist didn't think it'd be necessary and it was a busy time of the year. It was like trying to get past the receptionist when ringing some GP surgeries!

Just got my Renault megane e tech back nice and clean.Great staff and a great service as usual.Thanks to everyone.

I just bought my third car from gravells kidwelly. I am really happy with my new car and the salesman Gareth Postlethwaite always goes the extra mile for his customers.As a single woman on her own this garage is great because they are always helpfull and the service team are great

I recently bought a Kia Sportage from Gravells Kidwelly
Apart from the fact the car is superb the build quality is second to none !!!!!!
I tried very hard to find a fault but to be honest couldn't
The experience of buying the car was excellent the Sales Guy STEVEN JOHN was a STAND OUT PERSON He was very knowledgeable about the Product, was very courteous, went out of his way on customer satisfaction and did everything he could to make sure we were happy
I would thoroughly recommend Gravells as your destination to purchase you new car

(Kidwelly Branch)
We found a car on Cazoo that was being sold via this dealership, we are from Scotland and this branch is in Wales. We got the car delivered via a transporter arranged by them. We were in communications with Steven, who prior to the transaction couldn’t be anymore helpful. We asked for photos of the car as we were buying it from afar and those photos were well received, expecting a pretty clean car for a car of its age (5 years), or so we thought. Once the car arrived up to us, ourselves and even the delivery driver, noticed the scuffs on alloys and one of the rear lights also had deep (not surface level) scratches. We weren’t informed of any of this, nor did we receive photos. I brought this to the attention of the dealership who in our opinion really could not care less. Once they had received the money for the car, they wipe their hands clean of you and it’s a rarity you even get a response. Sold as seen, in this instance, was through photos and we felt as though we were lied to about the condition of the car.
Poor service after sale, would not buy from them if you’re choosing from an online site.

My wife was sold a car (Kidwelly) with a faulty thermostat that resulted in the radiator fan staying on constantly and the engine overheating. We returned the car and were told it was a leak in the air con and that it had now been fixed. After collection the same issues were present. We took it to another Renault dealership who diagnosed the fault immediately and replaced the thermostat. Car now working great but we are £500 worse off. We are still waiting for Gravells customer service to reply to all my communications!!! Finally replied but have (service manager Chris) made all sorts of excuses and will not take responsibility as the warranty has expired. Should never have sold a faulty car for over 10k in the first instance. If you have issues, they have a poor customer service! Never buy a second hand car from them!

In November my car was in for a warranty issue which was fixed.

I would like to thank Lauren Ward for her help and keeping me posted on the progress of the job .

Lauren even drove me home whilst my car was being fixed .

Excellent customer service.

Many thanks Lauren

Regards

Robert Young

After a terrible refused car episode with another dealership & auto maker, I went to Gravells in January 2024 for a replacement EV with the things I needed as a disabled woman. They more than met my requirements, and saved me money! I've driven the car for a year, and have been VERY happy with it. It took a while for some ordered lighting to finally be installed, but as we live quite a ways from the dealership, that wasn't entirely their fault. That has now been sorted. They are honest, cheerful, and a pleasure to work with. Go visit them to purchase a good car.

Recently brought a Kia Stonic from the Abergavenny branch of Gravells. Laura from the sales team was fabulous, keeping in touch throughout and ensuring the process was smooth from start to finish. Would 100% recommend her as a sales person. In addition the after sales team (especially Andy and Cath) were wonderful when I needed a post sale issue rectified. All in all exactly how I would hope companies like this treat their customers and will totally recommend to my friends and family

I’ve just bought my Clio hybrid automatic.Im very very pleased with it.Gareth was an excellent salesman.He went above and beyond.Gareth is an asset to Gravells Kidwelly.Thank you very much for all your help.

amazing service from gravells swansea branch, staff are friendly and helpful. very good customer service, kept me updated throughout

I recently became the proud owner of my lovely brand new Renault Symbioz in a beautiful metallic red.
I was professionally looked after by the lovely Mr Emyr Bowen of Gravells Renault Kidwelly.
This is the fourth occasion I've dealt with Emyr and each time he has been extremely helpful and thoughtful.
I would certainly recommend Emyr, but the whole team know exactly what they are dealing with. If there's something they aren't sure about, they make the effort to find out.
Whenever I've needed to visit the dealership, whoever it is I speak to at the time have been extremely courteous.
The same applies to whoever answers the 'phone.
Emyr's handover of my Symbioz was extremely helpful and I know if there's anything I am unsure about I can call to see him.
Being a widow I have never felt that I'm being sold any old thing since day one, which is extremely comforting.
I would once again like to thank Emyr for his help and patience with me.
I would definitely recommend this dealership to anyone thinking of buying a Used or Brand New Renault, Kia etc.
Thank you all.

Went to Kia gravells Swansea and book my car in for a service. Natalya who I spoke to was brilliant to speak with very informative and got me book in when it was best for me.

Had a service on my kia today. Staff were pleasant and helpful particularly Lauren. Thank you for your time and assistance particularly sorting out the fact I had a dashcam I was not aware of.

James made everything so easy, and is such a genuine nice guy who made the experience so much easier, wld definitely get my next car from kia aslong as James is still there. Thanks so much.

James was brilliant from start to finish , he went above and beyond and he's such a lovely guy to deal with, made the whole process easy and nothing was to much trouble . Its comforting to deal with such a well person who knows exactly what there talking about and has a happy demeanour.

Picked up our new Kia Sportage last Monday and was thrilled. The customer care we've had from James has been
exceptional and he made the whole experience seamless. He even sorted out the transter of my number plate from my old car to the new one. We were not rushed at all throuah the process and and were so well look after. He went through everything about the vehicle to make sure it met our needs. When we picked it up, he went through all the paperwork; we signed for our new car and then he iumned in to ao for a ride with us. until my husband was comfortable behind the wheel of a new vehicle and understood all
the new controls. I would highly recommend Gravells. This is the 4th car I've had from them and will remain a loyal
customer, based on the superb service & care we receive. I can also vouch for the after care too, including the services and MOTs. Gravells are a great family business and I'm grateful that they're in Pembrokeshire for us. Diolch yn fawr pawb.

Brought our motability Captur Hybrid for her service..5 stars⭐️⭐️⭐️⭐️⭐️ to all..Professional, friendly , and smoothly done..From reception ,on arrival , to departure...We were given all the info as to what was happening, lovely drinks (also provide toilets🥴)..and all in the time specified...Brilliant..👍

Booked in for first MOT. The car was failed for the rear brakes and the windscreen washer wasn’t working (even though the car had less than 17k on the clock). Collected the car a week later, over £400 for the brakes under the maintenance agreement and on the way home discovered that the windscreen washer still wasn’t working. Front near side wheel has been rimmed.