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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the responsiveness and helpfulness of the customer service team, highlighting their ability to quickly resolve issues and provide clear instructions. People value the personalized support they receive, with real individuals addressing their concerns and offering tailored solutions. Consumers find the company's email client easy to use and feature-rich, with many praising its ability to manage multiple accounts seamlessly. The software's design and functionality receive positive feedback, and users appreciate the regular updates and improvements. While there are mixed opinions regarding specific aspects of the app and contact processes, the upgrade experience is generally viewed favorably.

Based on these reviews

Rated 4 out of 5 stars

I got a new PC and wanted to migrate Mailbird across. I bought my Lifetime License some years ago. After downloading the app onto my new PC I was disappointed to find my Lifetime License was not... See more

Rated 4 out of 5 stars

The people who work at Mailbird are very friendly, helpful and a pleasure to deal with. I only ever give any company 4 out of 5 stars rating if they're good, for there is always that little bit of roo... See more

Rated 5 out of 5 stars

I have been using and "old" version of Mailbird (2.0) for home use for many years now. It does everything that I require, and probably more. Recently I had an Installation issue (to another platform... See more

Rated 5 out of 5 stars

This software is a game changer for anyone that wants everything on one screen login, emails, Whatsapp, Google drive, Facebook, etc all without moving away from the email screen, brilliant.

Rated 5 out of 5 stars

What made my experience great was the fact that Mailbird replied quickly, and went into great detail about how to fix what was going on. It was Gian F. who first responded, and I was actually surprise... See more

Rated 5 out of 5 stars

Support's response was very timely and helpful. Mailbird has been wonderful since I started using it about 6-8 months ago.

Rated 5 out of 5 stars

Mailbird's email product is very well designed and works virtually flawlessly. Importantly, I believe it is more secure than the Microsoft Outlook product I had been using, which copies data to the cl... See more

Rated 5 out of 5 stars

Good cuistomer service which persisted when I encountered unexpected problems with the first proposed solution. A very helpful Mailbird support team! Thank You!

Rated 5 out of 5 stars

Mailbird for Mac is a new program that is turning into a great email app. I recently switched from Spark. I've tried many over the years, right now, this one's the best. Large, customizable icons iden... See more

Rated 5 out of 5 stars

I have been using Mailbird for years after being a fan of Microsoft Outlook (due to my work). I was attracted to Mailbird and over the years, I have seen that the product has improved over time. I can... See more

Rated 5 out of 5 stars

This third party email service is one I've been using for years on all my computers and laptops. Apart from the fact that it is a joy to use its customer service is brilliant should something you can'... See more

Rated 5 out of 5 stars

I’ve been using Mailbird for several years now, and honestly it’s the best email program I’ve found so far. It’s clean, easy to use, and makes managing multiple accounts so much simpler. On top of tha... See more

Rated 5 out of 5 stars

I've used Mailbird on Windows for some time and was excited to see release for my Mac. It's working great, easier to use than Outlook, the lifetime premium subscription I bought several years ago work... See more

Company replied

Rated 5 out of 5 stars

I have been with Mailbird since Day 1 (like almost literally - started out as a beta tester before they release officially). I truly love its clean, non cluttered UI and simplicity for both Windows an... See more

Company replied

Rated 5 out of 5 stars

Good software for unified email management. Support is responsive and useful. Updates are made easy and useful. I replaced my Thunderbird with Mailbird 5 years ago and have never looked back. I missed... See more

Rated 5 out of 5 stars

I have been using the Mailbird email client almost since it started 10 years ago or more. Recently, due to an error which was eventually found to have been caused by my ISP, I had to revert to a third... See more

Rated 5 out of 5 stars

Mailbird has a great support team in place. My questions have been answered quickly and effectively. The staff demonstrates the utmost in technical expertise and congeniality, qualities that I find qu... See more

Rated 5 out of 5 stars

As a long-term 'Outlook ' user I found the early experience using MailBird rather daunting. The support team were very helpful and I am now getting my mailbox under control far better than I did with... See more

Rated 5 out of 5 stars

Excellent product with lots of very helpful features such a email tracking, not available on some other very expensive other products. I had a query about emails contact lists which was dealt wit... See more

Rated 5 out of 5 stars

Mailbird is a great e-mail client for both Windows and macOS .. it is very smooth, fast and user friendly with options to suit personal users and large corporations. As an old man of 80, I have also... See more

Company replied

Rated 5 out of 5 stars

I recently had an issue with a font not installing on Mailbird. Or so I thought. The customer service representative did not have to make any adjustments. They just quietly pointed out that the new fo... See more

Rated 5 out of 5 stars

Oliver from support was very helpfull in resolving issues I had whilst upgrading from an old win10 pc to a new win11 pc and am very satisfied with the positive outcome. highly recommend this app st... See more

Rated 5 out of 5 stars

I had a fantastic experience with Diego and the Mailbird team! After my email service provider suddenly added 2-step verification, I was unable to send emails — a stressful situation, to say the least... See more

Rated 5 out of 5 stars

I recently bought a new Computer so it was necessary to get my original Mailbird 2 back. My many emails and questions and requests were answered very quickly. Shubham Patel was so very helpful an... See more

Rated 5 out of 5 stars

The software has been improved over time. Updates are free of charge. The after-sales department is also quick and effective. Any issues I've had in the last five years have been resolved. What more c... See more

Rated 5 out of 5 stars

Had an issue that meant that I lost Mailbird and could not reinstall. The support team responded quickly and helped me get back up and running quickly with all my data intact. I never mind things goi... See more

Rated 3 out of 5 stars

I'm increasingly finding MailBird a frustrating experience. I've only been using it for a few days but have come across several things that I can't figure out how to do. I had to request help to be... See more

Rated 5 out of 5 stars

I recently had to have my hard drive swiped, and had to reinstall everything, including Mailbird. I had my license key, but it wouldn't work because I had an earlier version, and it kept wanting me t... See more

Rated 5 out of 5 stars

I wanted a different email app for the Mac. I tried Mailbird and was very surprised with the product, it was easy to set up and use (each app has its owing idiosyncrasies), but Mailbird was easy to na... See more

Rated 5 out of 5 stars

I needed some tech help after there was a conflict with Norton, my virus utility that was not allowing me to complete the latest Mailbird update. Tech responded right away and the solution worked perf... See more

Rated 5 out of 5 stars

Have you ever tried to add an AOL mail address to say Outlook? It is next to impossible, and yes I tried several times. Outlook assumes that I am talking about a Yahoo address which owns AOL. I hav... See more

Rated 5 out of 5 stars

Mailbird ir the best app I could possibly have. Their support team is simply amazing! Every time I needed something, they are always attentive, fast and very helpful.

Rated 5 out of 5 stars

Had a little bit of trouble setting it up, my fault not theirs. Had a wonderful rep named Axel who helped me through it all. Nothing was too much trouble. If the rest of the staff are like this then I... See more

Rated 5 out of 5 stars

Mailbird employees are very good and quick to get back to me when I have problems of any kind with my mail. I've had this email service a long time now and am very satisfied with it. They are constant... See more

Rated 5 out of 5 stars

I'm pleased with customer support. I had been a MS Outlook user for years, but decided to switch to Mailbird for various reasons. One of the outlook features I liked was to sort by sender and dele... See more

Rated 5 out of 5 stars

1. Simple and easy-to-use application, and lite weight. 2. User friendly UI and features. 3. Set-up is easy and multiple inboxes at one place. Thank You.

Rated 5 out of 5 stars

First Rate quick response handled by Diego Martinez. The issue was clearly solved and all is good now. This is my second ecperience using customer service and both times the issue was resolved easily... See more

Rated 5 out of 5 stars

I ran in to trouble several times about different issues. I submitted a ticket to support and I was lucky enough to get a response from Andrew Mojko. I explained my issues with my parents email acco... See more

Rated 5 out of 5 stars

Have been using Mailbird since Windows 7 mail system messed up,easy to use and set up plus great backup with the few minor problems and help with installing on another system

Rated 5 out of 5 stars

Had a problem with Mailbird and the customer services were excellent and solved the problem Had mailbird for many years and I am very happy with it Ease of use multiple email accounts

Rated 5 out of 5 stars

Excellent customer service. My issue was actually read, acknowledged and then a number of options offered in a stepwise progression. I worked down the menu and got it to work.

Rated 5 out of 5 stars

Amazing email client. I couldn't live without it, especially the email tracking feature. Great support too!

Rated 5 out of 5 stars

The people and not AI solve the problems and that is Golden, I like mail bird very much, as always thank you very much for your support.

Rated 5 out of 5 stars

Excellent and extremely quick customer support. Solved my query instantly. Highly recommend.

Rated 5 out of 5 stars

Excellent customer serice. Sorted out my issue immediately. Couldn't have asked for better.

Rated 5 out of 5 stars

We've taken several license(s) for the team and really happy with the productivity savings and, essentially, having a nice, full- featured, email client for our Google business emails. We've recent... See more

Rated 5 out of 5 stars

I have been using Mailbird for about 5 years now and I love the program. I love that as a business person I can see when my potential clients open their email. It's a sleek, straightforward app. Mo... See more

Rated 5 out of 5 stars

Mailbird seamlessly integrated all my email from a long unsupported program. I like the simplicity of using Mailbird. A very reasonable price and fulltime tech support. I had to use tech support for... See more

Rated 5 out of 5 stars

I was having trouble activating Mailbird Pro on a new laptop and emailed Diego at the help center. To my great surprise, I got his answer within 10 minutes and, by following his suggestions, everythi... See more

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About Mailbird

Written by the company

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Stay on top of your inbox without missing a single important message. With Mailbird, you’ll have complete peace of mind, safe in the knowledge that you can manage multiple email accounts like Gmail, Yahoo Mail, Office 365, and other online applications from one location.

By combining innovation, design, and simplicity, Mailbird also offers a unique 'Unified Inbox' which gives you the option to combine all emails and email accounts into a single view.

Stay connected and drive your productivity by integrating your favorite social media and productivity apps, including Facebook, Whatsapp, Trello, Google Workspace, Asana, and many more.

Email has never been easier!

Try Mailbird Free
For Business
Pricing

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 64% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Unable to use my Lifetime Licence after hard drive failure.

My hard drive failed and because of windows 10 no longer being supported, I opted for another laptop and Windows 11. Like a previous customer I was unable to use my Lifetime License key so contacted Support for help. The first attempts were unsuccessful and for some reason my problem was marked as solved. I contacted Support again and Axel fully understood the problem, sending me inrstructions for an install with the info that Mailbird 3 was the main item now but he gave me my Mailbird 2 information which was successful. Very impressed as I do like Mailbird and have used it for several years.

October 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Don’t trust “Pay Once”

This is misleading. Less than a year ago, all users received a message that a new version was coming, supposedly with new features, and that they would have to pay for it again (at a reduced price). But the fact remains: even now, if you visit the website, you will see the option to pay once, although this is likely temporary. Eventually, updates and fixes for the old version will stop entirely.

There are still occasional Gmail sync issues, bugs in Microsoft Exchange, and inconsistent event handling depending on the mail server.

Technical support also leaves much to be desired. Completely disappointed with the PAID email client.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lucky there is Axel.

Had a little bit of trouble setting it up, my fault not theirs. Had a wonderful rep named Axel who helped me through it all. Nothing was too much trouble. If the rest of the staff are like this then I'm in safe hands. The email client is easy to use. Love it. Would highly recommend.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding in all respects

Mailbird has a great support team in place. My questions have been answered quickly and effectively. The staff demonstrates the utmost in technical expertise and congeniality, qualities that I find quite impressive. Additionally, information is given in plain language; I do not have to possess a string of degrees in order to understand what has been written. They are each outstanding company representatives.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Had a problem with Mailbird and the customer services were excellent and solved the problem Had mailbird for many years and I am very happy with it Ease of use multiple email accounts

October 8, 2025
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Rated 5 out of 5 stars

Mailbird user for many years.

I have been using and "old" version of Mailbird (2.0) for home use for many years now. It does everything that I require, and probably more.
Recently I had an Installation issue (to another platform) that I couldn't resolve. After contacting customer support my issue was resolved by Diego Martinez who answered my inquiry promptly and efficiently. The solution was easy to implement and worked perfectly.
Both the program and customer service are top notch.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Mailbird Windows is equally positive with the new Mac version

I've used Mailbird on Windows for some time and was excited to see release for my Mac. It's working great, easier to use than Outlook, the lifetime premium subscription I bought several years ago works on my new installation, and the support they've provided when I had questions about the new install has been excellent.

September 30, 2025
Unprompted review
Mailbird logo

Reply from Mailbird

Amazing! So happy happy to hear that everything is going great. :)

Thanks for the kind words Andy!

Rated 5 out of 5 stars

Amazing email client

Amazing email client. I couldn't live without it, especially the email tracking feature. Great support too!

September 28, 2025
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Rated 5 out of 5 stars

The software has been improved over…

The software has been improved over time. Updates are free of charge. The after-sales department is also quick and effective. Any issues I've had in the last five years have been resolved. What more could I ask for?

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Mailbird Has Great Customer Service !

What made my experience great was the fact that Mailbird replied quickly, and went into great detail about how to fix what was going on. It was Gian F. who first responded, and I was actually surprised to hear from someone who read what I had asked and didn't just supply a "generic" answer. A lot of companies either ignore you, or answer something you didn't even ask.

September 23, 2025
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Rated 5 out of 5 stars

I have been using Mailbird for years…

I have been using Mailbird for years after being a fan of Microsoft Outlook (due to my work). I was attracted to Mailbird and over the years, I have seen that the product has improved over time. I can only congratulate the entire team, always listening to user requests for help, and the developers for the evolution they are making the product undergo. Congratulations again and continue to improve a product that I love.

September 20, 2025
Unprompted review

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