Gerhard's Appliance Inc. Reviews 247

HORRENDOUS CUSTOMER SERVICE!!! we bought a new kitchen from gerhards and the delivery was mis scheduled twice. Both times, I took time off from work only to be told that delivery would be made much later in the day. What ever you, DONT INTERACT WITH CHRISTINA!!!!! She is treated us as though we made a mistake and because of her I will NEVER buy from Gerhards again!!!

Beware! Do not buy from Gehrards. Once they take your money they wash their hands of you. Theur so called "customer service depatmrtment" is empowered to do nothing. Our LG washer broke within two weeks of installation. We were without a washer since August 18. Our new washer arrived today, October 4. Customer service promised several call backs which never came. Had to deal directly with LG customer service which was a fiasco. That we were long time Gehrards customers didn't matter to the store.

I bought a Frigidaire refrigerator from Gerhards in August, 2024. The unit required 2 services from Frigidaire the first year while it was under warranty. The unit broke down for a 3rd time 1 month after the warranty expired. Frigidaire wanted $300 just to send a service rep, so I called Gerhards asking if they could either take the defective unit back and apply a credit towards a new one or repair it. I was basically told it's not their problem, to deal with the manufacturer. NEVER buy anything from Gerhard!

Supposed to be high level appliance store but beware their service and accountability for their products is BELOW LOW standards. Total nightmare for a $2000+ refrigerator purchased and delivered in December. Three months later unit stopped working. April-May, 5 techs sent out and still not functioning. Over $200 dollars of food spoiled. As a “courtesy” they finally agreed to send out a loaner that did not fit and took up 3 quarters of my kitchen (After a month, the loaner was agreed ONLY because I have medication that needs to be refrigerated). Offered and insisted I accept a replacement that was not my initial color or any color to match my other appliances. When I said I needed same color, they said I would have to wait weeks. All along the way, non responsive and nasty as if it is the consumer’s fault. I would NEVER recommend this company to anyone. First, they said they would get me a reimbursement for my food, now, they will not honor that. Totally unacceptable and no one should do business with such a shady company.

Outrageous charges for repairs. Bought a washer 12/2023. Front lid lock broke already which I knew & told to the repair man who was there for 5 minutes. $380 to repair. $40 for the part. Whitmans Appliance is way more reliable & charge half the cost.

We established that the price, delivered, installed, and removal of the old oven would be the same as Lowe’s so I went with these guys since I was right in front of them. The product was delivered and the driver stated he was only supposed to drop off the new oven. After a conversation with Steve the salesman he realized he forgot, conveniently, to charge me for hook up and removal. So I had to pay an extra $238, Lowe’s is around $70, to have this done. I should’ve just bought the stove at Lowe’s and I would’ve saved $200. The worst part is I think this was done on purpose.

Our friends bought a refrigerator 3 years ago. It stopped working 10 days ago. They called for repair, were told the part was ordered. Part was installed and still not working. Had to schedule another appointment! They’ve been living out of an ice chest for what will be over 2 weeks! Because of a 3 year d refrigerator! Terrible service!

Do not buy high end appliances here! I bought a floor model wolf warming drawer and they charged me more than $100 for installation and told me I was going to have to pay an additional $200 since they had to cut the cabinet. The men delivered it and dropped it on my floor and said they were not going to cut any cabinet despite the salesperson telling me "don't worry we do it all the time". Thank God there was a certified wolf team installing my wolf double ovens at the same time (Thank God I didn't buy them at Gerhards! I almost did!). They took over where the Gerhards team left, and installed the drawer. Not only that but the drawer was assembeled improperly and they had to take it apart and use parts from their truck to fix it! They couldn't even believe the poor service of Gerhards! I had to pay them $300 plus I gave them an extra $50 for being so kind. The Gerhards team told me I would not be charged for installation. I have been in touch with the store no less than 4 times in the past 4 weeks since it was installed and they have not refunded me the installation charge. ALSO I LEARNED FROM WOLF/SUBZERO THAT GERHARDS DOES NOT HAVE CERTIFIED INSTALLERS. THE STORE TELLS YOU THAT YOU GET A TWO YEAR WARRENTY BUT YOU ONLY GET THAT IF YOU HAVE A WOLF CERTIFIED INSTALLER. THEY ARE LYING AND THEY ARE CROOKS.They should be ashamed of themselves! Stay clear!

Lousy customer service
If there were a 0 star options
That’s what they would get
Stay far away

I can't recommend this store based on my recent experience. I needed a new refrigerator and thought I'd have a better experience here than at Lowe's or Home Depot since they focus solely on appliances. I was mistaken.

If you care about your property, think twice before getting an appliance delivered from them. This was my first purchase, and it will definitely be my last.

The delivery staff seemed rushed and ended up damaging my plaster walls leading into the kitchen. They were careless, trying to force a larger unit into a smaller space without making the necessary adjustments. When I pointed out the damage, they just shrugged it off, saying it was a 'difficult fit.' But honestly, it wouldn't have been if they had just turned the unit properly. Lowes got the original fridge in without damage...

I was told that they are not responsible for the damage. The delivery driver handed me a phone with a blank screen "to sign that the fridge was delivered." I mentioned the damage and was told to call the store. There was no text to read on the screen. I feel scammed by this company. They "are sorry for the inconvenience and offered me a measly $100. Knowing fully that they caused the damage.

You have been warned.

This place is the worst. Their incompetence is only rivaled by their deceit. We bought a washer dryer for over $3000. They brought the wrong one and refused to install the washer they had.

Their delivery dept. is awful. They will waste your time and deliver damaged appliances. Customer service doesn't care about that once they have your money. Don't waste your time.

Bought a dishwasher and refrigerator after a dishwasher leak. Saleswoman misrepresented model and sold us a piece of junk. Although Bosch is best brand in dishwasher (previously owned their entry model), this model shouldn't be sold and especially not to people worried about leaks! It has no tray, inside is in 3 pieces vs. solid in unit up, but sales person said only difference is that it has a plastic bottom. Unbelievably uninformed! She should have told us there is no vent so dishes don't dry, unit stinks, doesn't clean dishes, spray arm constantly falls off as it is cheap plastic. Racks are cheap and don't even fit our dishes. We've had installation out twice and a tech out in the past two weeks and they won't let us swap this out. NO customer service. Manager just as uninformed and tried to tell me they have no complaints! Hardly. Cancelled fridge order at least. Will never shop there again.

The store will now replace the refrigerator.

I must say I can’t agree my experience was amazing my sales person was Brianna I told her my budget and she made it happen she even price match which was awesome she picked quality appliance I was pleased with everything .rhe delivery was also timely and smooth I would go back without thinking about it.

Products are very good. But the service is the worst. I ordered my oven in October planning to make holiday meals. I was told to expect it by the end of the month. I got it mid February. No explanation, no contact for 4 months. I asked for a discount, NO to that. Big fat nasty don’t care about you NO. Family owned so NO where else to escalate my issue. So disappointed. Buyers beware.

The installer s claimed that they were unable to install the dishwasher because the shuttle valve was corroded. My son came over and used channel locks and got the water shut off without any difficulty. The installers told me for $240 they could replace the shut off valve. the store reimbursed me the installation fee and is now recharging me to have it installed but now I am nine days out from when I was supposed to get it installed. They have not compensated me at all. The salesman told me I would get $850 in rebates, and I am not eligible for that amount and rebates , so that was false information also.

Talk to me before buying anything at Gerhards Appliances. They do not stand behind the manufacturer products they sell….horrible company!

We recently purchased a GE dishwasher from Gerhard's; we wanted to buy locally, and since they said that their "installers" were also locally sourced and vetted by them, we figured we'd get a better experience from them than if we went to one of the big box stores. The dishwasher we were looking at was fairly priced, and there were no real issues when purchasing, as we knew what we wanted and the sales person really didn't need to do much "selling". We scheduled a time for the dishwasher to be delivered and installed, and since it'd be better to have it delivered in the afternoon, I requested some time after 12:00pm.

This was my first issue (albeit not a big one, but an inconvenience worth mentioning to those looking to purchase from Gerhard's): they said that they couldn't put in the actual time of the delivery, but they'd put in there that the afternoon would be better. I get a message the next day that the delivery would be in the morning...I responded to the email stating that I needed it in the afternoon, as no one would be around to receive it in the morning; they told me that they could not control when the unit was going to be delivered, and I'd have to reschedule altogether. That's fine, as it was rescheduled for the next day in the afternoon.

The installer came, and went about the delivery and installation. All seemed fine, as they tested the installation in front of me, I signed off, and then they went off on their way. This brings me to my next issue: when I tried to open an adjacent cabinet drawer, I found that part of the installation screw had gone into the drawer, and as it opened, gouged out the side of the drawer (see attached pics). These drawers are relatively new, and now one is damaged because of an inept installer.

My third issue is this: I sent a message to the Gerhard delivery email address telling them what happened, and the response I got was that they would have to have the installer contact me; this SCREAMS to me "We don't stand behind our work", and that's a HUGE red flag for me. Needless to say, the installer never reached out. I waited a week, then I called the Gerhard's Customer Service line and told them what happened - they transferred me to their Delivery department, who then told me that...they need to have the installer contact me. Again, after another week, I received no response.

In looking through other negative reviews for Gerhard's, it appears that a "representative" posts a canned reply to "contact us directly" so "we can help make this right!" - a note on that...I did contact their customer service, and no effort (not even an apology) was made to even remotely address the issue. Almost two weeks later and I am still waiting for a response. Buyer beware when dealing with them that once the sale is made, you are pretty much on your own to fix any issues. If you're handy and can install these yourself, you may have no issues with them...but if you're like most homeowners dealing with purchasing and installing an appliance, you may want to go somewhere else for a better experience.

I bought a dishwasher from Gerhard's and am very pleased. Erik, our salesman, was extremely helpful and knowledgeable. This is the third appliance I've bought from them and had a great experience every time.