Bad customer service - non existant
Beware! Do not buy from Gehrards. Once they take your money they wash their hands of you. Theur so called "customer service depatmrtment" is empowered to do nothing. Our LG washer broke within two weeks of installation. We were without a washer since August 18. Our new washer arrived today, October 4. Customer service promised several call backs which never came. Had to deal directly with LG customer service which was a fiasco. That we were long time Gehrards customers didn't matter to the store.