Flypets Reviews 59

Flying two large dogs is stressful, no doubt, but Rebecca was wonderful...completely calm even when I realized I had made an error with the paperwork I needed to fly the dogs, and she kept me on track by problem solving with me. She was available, thorough, caring, and reassuring, and my dogs were excellently cared for once they landed in London. I couldn't be happier with FlyPets!

We contacted Fly Pets thinking all our homework 'had been done' and organising our dog would take a 'few months' to get overseas. Definitely not enough homework , more reading - especially with NZ immigration of animals rules needed to be completed. Organising a large 8yo lab family member to NZ during a stressful family time was quite daunting. NZ has some of the most rigorous importing checks, but Catherine stepped us through the process, made an itinerary with all his vaccinations and pre travel vet checks and was in regular contact. She answered frequent questions whilst dealing with 2 family members, one in the UK and the other in NZ. Fly Pets organised everything, down to picking him up from the house (in the UK). Our dog arrived a couple of days ago, (following 10 days in quarantine) healthy and happy and ready to start his new life in NZ. Many thanks Fly Pets.

Starting this journey , we were already worried and nervous. Not knowing all the details and assuming how difficult this process would be by bringing over our Staffy. From the beginning , Rebecca Moss , was exceptional and answered all questions thoroughly and no stone was left unturned.

She had really put us at ease and ensured that all the paperwork and commercials were in order. I can promise you now, without her help we would have felt lost.

Thank you to Rebecca and to Flypets UK for the world class service.

Thanks Ryan

I cannot express enough how grateful I am for Rebecca Moss's exceptional service in helping me import my dog to the UK. From the very beginning, Rebecca was incredibly knowledgeable about the entire process. She took the time to go through every detail with me, ensuring I understood what needed to be done.

What impressed me the most was her unwavering dedication to both my interests and my dog's well-being. She fought tirelessly for months to ensure everything went smoothly, going above and beyond at every step. Thanks to her expertise and support, I successfully brought my furry baby home. I highly recommend Rebecca to anyone needing assistance with pet imports—she truly is the best!

Rebecca from fly pets supported with moving my dog Monty from Vietnam to England. Rebecca was extremely helpful and was able to support with any questions I had. She worked with the agent in Vietnam seamlessly and I can’t thank them enough. Highly recommend using this company to support with the relocation of your pet.

I recently got my cat from India. I reached out to help me with UK custom clearance they responded to me promptly. Provided with clear quote ,documents required and duration it takes.

On the day of my cat arrival, Jayne beseech kept me updated about everything till I got my cat. I would highly recommend this company if you looking to assist with UK custom clearance for your pet arrival.

We used Flypets as our pet agent at Heathrow when relocating from the US with our two dogs. They did a very thorough pre-check of everything before the flight, answered all our questions, and were just super helpful in general. Compared to everything else in our move, the cost was reasonable. They delivered our dogs from the airport to our address in London. Both dogs were healthy and in good spirits despite a very stressful experience. We would definitely use Flypets again and recommend them to anyone.

We recently used FlyPets to help transport our beloved Cooper from London to India, and I genuinely couldn’t have asked for a better experience.

Right from the start, the entire process was smooth, straightforward, and completely hassle-free. A huge shoutout to Catherine, who guided us through every step with patience and clarity. Her detailed instructions and constant support made the whole journey feel a lot less daunting.

FlyPets arranged for Cooper to be collected directly from our home, and he was then boarded at their facilities for all the necessary pre-flight procedures. I was a little nervous about how he would cope, but those concerns quickly faded. Cooper was clearly comfortable and well looked after — we received daily updates and photos from Catherine (another big shoutout here!), and it was obvious he was having a great time. Seeing him so happy and relaxed gave us immense peace of mind.

From the moment Cooper was picked up in London to the time we received him safe and sound in India, the entire process was seamless and stress-free. The level of care, professionalism, and genuine love for animals that FlyPets showed throughout was truly heartwarming.

I wholeheartedly recommend FlyPets to anyone looking to relocate their pet with confidence and care. Thank you for making this journey so easy — and for taking such good care of our little one along the way!

Flypets has been fantastic helping us move our dog Lucy to Australia. Catherine managed the process and was unflappable in dealing with the very stringent Australian quarantine requirements. We were continuous cruiser narrowboaters and using multiple vets was not a problem to Catherine. Very responsive and informative at each stage of the process. Would definitely recommend Flypets.

We recently used FlyPets UK for international pet transport from London to Bangkok and were absolutely blown away by the service. From start to finish, the experience was seamless, professional, and deeply reassuring.

Their customer care is truly the best we ever experienced. Every question we had was answered quickly and thoroughly, and their response time was amazing. They provided clear, detailed explanations that really helped ease our stress during what can be a very nerve-wracking process.

The facilities company use are fantastic – clean, safe, and clearly designed with the comfort and well-being of pets in mind. It gave us so much peace of mind knowing our pet was being looked after in such a caring environment.

Throughout the process, the team was transparent and communicative keeping us informed every step of the way. We genuinely felt that our pet’s safety and happiness were their top priorities. Also, their partner company at destination (Ricted Kennels) was very professional and stress free.

FlyPets exceeded all expectations, and we wouldn’t hesitate to recommend them to anyone looking for reliable, compassionate pet transport services. Absolutely top-notch!

Excellent personalised care with kind and dedicated Team members throughout the process to get my Pet safely from abroad into UK. Strongly recommended.

I contacted Flypets through Airpets (from India) to arrange customs clearance and transportation of my dogs, Jerry and Cuddles, from London Heathrow to my home. Rebecca and her team were extremely supportive throughout the process. One of my boys, Jerry, has a dislocated hip, and Rebecca made sure that he was handled with care. They kept me updated from the minute my dogs landed in London, and when customs clearance was completed and Jerry & Cuddles began their journey from the animal air care, I received an update on the ETA for my dogs would be reaching home. I strongly recommend Flypets for pet relocation and customs clearance services.

If you're looking for a reliable, personable, and professional service to move your pets abroad—look no further! We recently relocated our Miniature Dachshund from the UK to New York, and after speaking with several companies, Rebecca's support and patience from the very start made Fly Pets the obvious choice—and they did not disappoint.

Everything was organized seamlessly, and the team answered my countless questions with patience and grace. Thanks to Rebecca and the team, the entire process was smooth from start to finish. Our dog arrived happy, healthy, and completely unfazed, a true testament to the care he received. Even Mark, the driver who picked him up to take him to the kennels before his flight, checked in afterward to make sure he’d arrived safely.

10/10—highly recommend! We will definitely be using Fly Pets again for our next adventure. Huge thanks to Rebecca and the entire team!

If you're looking to fly your furry friends, I highly recommend Flypets. We recently moved our Labrador Retriever from Australia to the UK and then back from the UK to Australia. The entire process was seamless, thanks to Catherine's superb end-to-end service. She kept us updated throughout the journey and even sent photo updates whenever possible, which truly put our minds at ease. Our Labrador arrived very happy and herself for both trips. Flypets made a potentially stressful experience incredibly smooth and worry-free.

We cannot thank Nina and the Fly Pets team enough for their help in relocating our Cockerpoo Barney from the UK to Barbados. Nina’s communication was first class, from recommending a customs officer to keeping us up to date with the process.
Transporting our precious boy was understandably stressful but, Nina put our minds at rest and even negotiated directly with the team in Barbados and our vet in the UK.
Barney arrived happy and the vet was so kind as was the customs officer.
5*service throughout and would recommend Fly Pets without any hesitation.
Thank you once again for safely delivering our beautiful Barney 🙏🏻🐕‍🦺❤️

We relocated from the UK to Florida and we transported our dog Rambo a few weeks later, he was collected from my parents house in the UK and we collected him from New Orleans airport.
Nina, Go Fetch and the transport team at New Orleans airport were absolutely fantastic.
Nina's communication was second to none, she always got back to me so quickly, answering all of my questions and putting my mind at ease with the entre process. Rambo was super chilled in his crate when we collected him - this has to be down to the wonderful care he received during his relocation. His crate was really impressive, plenty of room for him, he had access to water throughout the journey, and the bottom of the crate had a comfortable foam base, he even went back in it when we got to our new house!
It is a really anxious time for anyone transporting pets in cargo, I would recommend Fly Pets to anyone needing pet relocation, they clearly care about the animals they are moving and it really shows.

We couldn't have transported our two kitties from the US to Lincolnshire without Flypets and GoFetch. Rebecca and the Flypets team were immeasurably helpful as guides to the process and in constant contact to ensure that it'd go as smoothly as possible. When the cats arrived at our townhouse (within an hour of my own arrival), they were completely nonplussed -- as if they hadn't just taken their first plane trip ever, as cargo and across the Atlantic, with a turbulent landing at LHR. My hats are off to Flypets and Go Fetch for their overall handling of our pets!

I recently moved back to the UK and brought my cat with me. I chose FlyPets as my agency and I couldn't be anymore happier.
The communication from them was spot on and very friendly service, any questions you have they'll answer them for you.
I would highly recommend FlyPets!

Our cat and I relocated to Abu Dhabi. I was very worried about sending the cat on a separate flight from me and did thorough research and read many reviews before choosing FlyPets. I particularly liked their response to a negative review left by accident, as it showed their genuine care for the missing cat.

Nina answered all my emailed questions in great detail and provided reassurances that our cat would be cared for along the way. Emma in the UAE shared useful information about what would happen when our cat arrived and gave updates on his whereabouts upon his arrival.

We took different flights, with our cat landing an hour earlier in Dubai and me arriving in Abu Dhabi. It took him only two hours to join me after I got to the hotel. Although he arrived slightly scared, he started feeling safe quite soon. I would be happy to use friendly and professional services of FlyPets and their UAE partners again when we need to move back home.

Nina at Flypets was amazing - made the whole process really smooth. Mannie, our British Shorthair Tabby cat is normally very anxious, but seemed to settle in very quickly post flight. A testament to his travel experience! Highly recommend.