Carol

We just moved to the UK, so I wasn't sure what to expect from a summer camp. I signed my children up for Camp Beaumont so I could work during the day. They were really nervous, but the teachers were so welcoming. They got a lot of fresh air and exercise, and learned some new games as well. We really appreciate the hard work and kindness of the camp manager and assistant manager.

We used Flypets as our pet agent at Heathrow when relocating from the US with our two dogs. They did a very thorough pre-check of everything before the flight, answered all our questions, and were just super helpful in general. Compared to everything else in our move, the cost was reasonable. They delivered our dogs from the airport to our address in London. Both dogs were healthy and in good spirits despite a very stressful experience. We would definitely use Flypets again and recommend them to anyone.

Alexander Boyd helped us through the complex process of securing our family's immigration visas to the UK. He explained everything clearly, uploaded all our documents to the appropriate channels, and took care of all communication with UK immigration services. We had all 4 of our visas in hand in less than 6 weeks. He made the process so much easier than doing it ourselves and it was worth every penny as far as we are concerned.

Don't make the mistake we did. This company is listed as a partner for Iberia Airlines, which is why we trusted them. Everything was fine until we paid our deposit. We were a month away from our move from the US to the UK and hadn't heard anything from Woof Airlines about flights or other logistics. I reached out and got a bounce-back email as though our contact at Woof Airlines had never existed. I spent hours trying to contact them. When I *finally* was able to reach them, they informed me that the person I had been corresponding with had left the company (no one notified us or gave us another point of contact). They seemed to have NO knowledge of us and asked us to complete all the same paperwork again. We even had to provide the payment receipt and contract to them. This is AFTER we had paid them 3k Euros as a deposit. We told them that we were no longer comfortable using their service and requested a refund, since we were concerned about their total lack of communication-what if another employee left while our dogs were in their hands? At this point, they claimed they had somehow already booked non-refundable flights and hotels and could not refund our deposit except for a few hundred dollars, despite the fact that they apparently didn't have any of our information literally a few days before. I would never trust them with our dog and I am shocked that an airline like Iberia recommends them.

EDITED TO ADD: This negative review has been a last resort after appalling service. We asked at least three times via email for the receipts for these supposedly non-refundable flights and hotel reservations. They were never provided. As someone who does not work for a travel company, I am consistently able to make refundable reservations for hotels (usually 24 hours is the cut-off) and flights are typically around $200 to reschedule. Not $2000. So how, then, does a company who literally partners with an airline manage to make non-refundable bookings? Nothing this company says adds up and I urge anyone considering them to choose someone else.