Victoria Middleton Middleton

We contacted Fly Pets thinking all our homework 'had been done' and organising our dog would take a 'few months' to get overseas. Definitely not enough homework , more reading - especially with NZ immigration of animals rules needed to be completed. Organising a large 8yo lab family member to NZ during a stressful family time was quite daunting. NZ has some of the most rigorous importing checks, but Catherine stepped us through the process, made an itinerary with all his vaccinations and pre travel vet checks and was in regular contact. She answered frequent questions whilst dealing with 2 family members, one in the UK and the other in NZ. Fly Pets organised everything, down to picking him up from the house (in the UK). Our dog arrived a couple of days ago, (following 10 days in quarantine) healthy and happy and ready to start his new life in NZ. Many thanks Fly Pets.

First time user - easy instructions and secure lockers. Tracking updates emailed to me. Keeping it simple.

The response from the Get Agent agencies that were contacted was very prompt, with appointments made all for the following week, on the same day. I only chose 2 agencies in my area, and was contacted by Malika with advise for a third agent, who this could be and why. Malika did the work contacting the third agency and was, overall, really helpful with advise and a follow up email, without being pushy. It has made a process a lot easier. Thank you. 4.5 stars