Five Guys UK Reviews 1,287

Five Guys Chiswick Review What's all the fuss about? It's Difficult to fault the technical application of burgers here. There seems to be a good process and staff are train... See more

Fries were so salty to be inedible, dog was quite salty but edible. I was expecting a lot but was disappointed. Not worth the money.

im only giving it two stars because the portions are good, but the fries were way to salty for those fries, its like drinking water from the dead sea. me and my girlfriend both couldn’t finish them du... See more

We waited over an hour for a delivery when had paid for premium delivery. Then the food was cold on arrival. Not delivery driver’s fault as delivery info kept saying oops new driver located.

Attended as a family to Milton Keynes for my daughter’s birthday. Poor service with no initiative or common-sense. Inflexibility approach to customer request for a couple of extra pickles even offered... See more

Went to five guys cannock mcarther glen retail outlet paid over 40 pound for three burgers and chips worst taste salty and not worth the money .stck to Burger King or McDonald’s guys

I literally could not believe how utterly revolting the grilled cheese sandwich was, the cheese was so synthetic, with this ghastly slimy texture. It was very expensive too. It's genuinely one of the... See more

As someone with Coeliac, they appear to take precautions to avoid cross contamination. However, a couple of times recently I have noticed a disturbing practice. The person responsible for my order is... See more

Went to a Five Guys today for the first time. It was the branch in Cathedral square on Worcester, and we were pleasantly surprised. The staff were pleasant and courteous, the food was a cut above thin... See more

Have had 5 Guys burgers outside the UK as well as a couple in the UK which were exceptional BUT this restaurant was absolutely dreadful - the burger patties were small and overcooked, the salad w... See more

Wanted a burger in a normal sesame bun not a brioche bun and all they could do was a wrap so I ordered a wrap and I got a lettuce wrap the worst burger ive ever had i really thought it was coming in... See more

The entire restaurant alone is a joke, you have barely any items on the menu and they regulate between toppings on a burger and a hot dog, 3 hamburgers a regular fries and a bottled water cost £40. Th... See more

Horrible burgers and soggy fries. I’m American and I’m used to much better burgers than this. McDonald’s and even Burger King is far superior in taste and quality in this country, not to mention how e... See more

Dine- in with My husband ( (London Bridgr)And what a surprise we had a friendly little mouse/rat freely roaming around under our table.. Mentioned with team members with pictures and video I took an... See more

After paying £88 for an order at five guys it was a great dissapointment when my son found human hair in the fries. The answer we got from the manager is that even though they take the necessary preca... See more

Ordered just a plain burger that's on me but the burger i got was completely tasteless. Nothing to do with staff or service just the quality of the burger. First time I've ever added salt and pepper t... See more

Shocking service. Waited a long time for a meal and drink. Called them ip man said no order on the system, even though it had been accepted. Had to go to a different place and order food. The food... See more

Just had five guys for the first time as a treat before heading to the cinema in Dunfermline. I tried the burger and also the hotdog and honestly well impressed only complaint was the Cajun fries we... See more

Supporting unethical slaughtering of animals!!! Company in the UK removed bacon and alcohol from it's menu to support Muslims and now using HALAL MEAT!!! DO NOT BUY ANYTHING FROM FIVE GUYS!!! Ne... See more

Have not been to a 5 guys for a long time, Worst burger experiences I have ever had, staff were pleasant and the dining area clean, but that's it order in a broken paper bag with chips spilt all over... See more

Terrible, had concerns the moment I walked in. Staff fail to observe appropriate safety measures when handing food, no hair or beard nets. Expensive £57 for undercooked burgers, two drinks with... See more

First and last time I will visit this food chain. When I received my order, i immediately felt like apporching the counter and asking for a refund. I was charged almost £25 for the smallest... See more

Wish I went to burger king So this was only my second time trying five guys But unfortunately it was a huge disappointment the chips where over cooked and as brown as the burger I choose the ba... See more

Ordered cheeseburger it was OK but a bit dry, the fries were so saturated in salt I couldn’t eat them, also dry and bit burnt, what has happened to a Five Guys fries this past year?! They used to be r... See more

Ordered for my kids via Uber eats and they couldn't find a delivery driver kept saying driver on way for two hour's and when tried to cancel was told I would still be charged so left it and the restau... See more

Over priced small portion on the fires and now hearing they’ve gone Halal only is some stores cutting bacon and hot dogs off the menu in those stores. Any chain supporting None stun barbarism should b... See more

I ordered food online for delivery then called the shop to follow up. They have refused to take responsibility or refund my money. They are referring me to Just Eat to get my refund yet my payment car... See more

Went to the Bristol store and there was. Girl who handled my food really bad! I wish I asked for a refund at the time instead of walking out thinking I can’t eat this and ended up giving it to a homel... See more

Given wrong food, operative put it through incorrectly, complained but customer service suggested I was a liar. Not sure a company can't plainly hate their customers as much as Five Guys! Seems to be... See more

Garbage. I paid nearly £60.00 for COLD, poor quality food. The chips had all fallen out of the container into the bottom of the bag. Instead of putting the burgers into a box, they’d wrapped them ti... See more

What a disgrace we thought mmmm 5 guys that’s interesting.. how wrong were we . The food was bland and uninteresting along with the newly opened restaurant,I say restaurant with trepidation as it was... See more

Wow. I took my nieces and nephews here. £60 for 4 of us, but that is not the worst thing. I’m vegetarian. This IS 2025 right? So even MacD’s has a decent offering. Imagine the greasy onions from a hot... See more

We order food from five guys, cheeseburger with bacon and chips. The delivery was in time but after we ate the meal we started vomiting for the next 2 days. My partner still feeling sick sometimes. Th... See more

I ordered delivery and got a cheeseburger from the branch in chiswick. Unlucky for me was a clump of hair inside the burger. Don't eat here. They clearly don't wear hairnets and if they do I can... See more

The burger was cold in the middle and not presented very well very sloppy. I contacted five guys customer service who fobbed me off implying I didn’t know what a burger looked or tasted like. I would... See more

Literal daylight robbery. Just tried to order a treat for my lad from @FiveGuysUK , @ubereats_uk driver Joao, made no attempt to deliver, left and they say we can’t have the food nor refund.... See more

I treated my son to a Five guys after the theatre at London bridge. Not only was it insanely expensive, but there was no ice and the drinks were warm. I was the only person who seemed to have a pro... See more

We ordered on deliveroo and live in gunwharf but needed to have delivery It arrived all cold and couldn’t eat it. Now in touch with deliveroo for refund which is not straightforward either. Poor sho... See more

Shocking that Five guys or any company can charge 15£ for 2 portions of burnt,dry, over salted chips.The burger was fine,the fries should never be on the menu. Honestly DISGUSTING! Never again,and it'... See more

I visited Five Guys in Wandsworth (Inside Southside Centre) with my daughter recently and was very disappointed by what I witnessed. While we were eating, I observed one of the chef behind the co... See more

They obviously don’t care about their customers. We order from Five Guys Orpington through the Deliveroo App. Every time the food arrives the whole bottom of the paper bag is soaked with burger sauce... See more

I’ve just had a horrible experience in the Five Guys in Fulham Broadway. The service was surly, the burger OK but the bun was stodgy and the fries cold and limp. The best part was the Corona beer. The... See more

Burgers are tasty but everything is just too overpriced for a fast food place where you go order at the counter and pick up your food. Over £5 for a portion of chips!

Used to love five guys got a cheese burger and it left me with terrible food poisoning for about 5 days straight! 😬😣 awful no words just don’t eat here

Wanted a burger with a sesame bun not brioche and couldn't do for me and was offered alternative like a wrap and was shown the fillings like salad jalapeños peppers and some mayo BTW thought i was get... See more

I ordered a burger from Five Guys through Deliveroo recently, and when it arrived, I discovered it was partially uncooked inside. This was very concerning from a food safety perspective, as unde... See more

Worst service by malhar

No vegan options and for kids meal, it’s just cheese and bread for veggies. In store inflexibility to add any vegetables for a kid even though meat eating kids get a patty. If it’s brand policy,... See more