Deeply disappointed by how my son was treated at Five Guys
⭐☆☆☆☆
My son worked at this Chester City Centre branch of Five Guys, and what he went through was shocking. From his first day, he was made to feel uncomfortable and anxious by an assistant manager’s behaviour (Alyssia) Despite raising his concerns through the proper channels and speaking with another senior member of staff (Josh), the company completely failed to take his complaint seriously.
HR were contacted, but their response showed zero empathy or accountability. They hid behind technicalities rather than investigating clear allegations of bullying and unfair treatment. Since then, we’ve heard from others who’ve had similar experiences at the same branch — yet Five Guys have done nothing to address it.
As a parent, I’m heartbroken and angry. No young person should be treated this way in their first job. Five Guys need to take a long, hard look at how they manage and support their staff. This experience has left my son disillusioned and anxious, and it has completely destroyed our trust in the company.
I sincerely hope Five Guys start valuing their employees’ wellbeing instead of brushing complaints under the rug.
