Firestormgames - Cardiff Reviews 1,555

TrustScore 5 out of 5

5.0

Trade Street 15, CF10 5DT Cardiff, Wales, GB


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Rated 5 out of 5 stars
Verified

Quick and easy to order from. Products arrived well packaged and in pristine condition. This company is amazing & have a great wide range of products, for gaming, model making and diorama building.... See more

Rated 5 out of 5 stars
Verified

Helpful staff when I had difficulty online ordering. Order came pretty quickly for the free shipping option. It would be helpful if an estimated delivery date was visible when checking the order statu... See more

Rated 5 out of 5 stars
Verified

This is a brilliant company for low prices and customer service. Having ordered the wrong type of brushes. I contacted Firestormgames to discuss my mistake. Although the brushes had already been post... See more

Rated 5 out of 5 stars

I was not sure where to start painting the crew for a WW2 motor torpedo boat so on the recommendation of a friend called in to Firestorm in Cardiff. The choice of paints and equipment was a bit ov... See more

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Company details

  1. Game Store

Information provided by various external sources

We are an independent tabletop games retailer with 10 years of experience. We have 3 stores based in Cardiff and Newport in South Wales and Swindon Wiltshire. Cardiff is based within a 5 minute walk from Cardiff Central Station. Situated inside the South Wales Gaming Centre which has over 70 gaming boards and a licensed bar, the ideal venue for you to play and meet like-minded gamers and build on the ever growing gaming community in South Wales. Our Newport store is situated inside Tesco Extra in Newport Retail Park, perfect for buying milk and Space Marines in one shop! Swindon is our newest store situated in Old Town and has a well stocked store plus 2 floors for gaming. All three stores support all of the major table top board games, card games, miniatures games and more... Come down and see us, we are not just the place to buy, but the place to play!


Contact info

  • Trade Street 15, CF10 5DT, Cardiff, Wales, United Kingdom

  • 02920 227117

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 88% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Quick and easy to order from

Quick and easy to order from. Products arrived well packaged and in pristine condition.
This company is amazing & have a great wide range of products, for gaming, model making and diorama building. If you are unable to visit a store then check out the website as it’s easy to use & a great service.

October 8, 2025
Rated 5 out of 5 stars
Verified

This is a brilliant company

This is a brilliant company for low prices and customer service. Having ordered the wrong type of brushes. I contacted Firestormgames to discuss my mistake. Although the brushes had already been posted the same day as ordering, there was no hesitation in instructing me to return them for a refund. This was returned to my bank account within 3 days. This is 5 star excellent service. Many thanks.

September 26, 2025
Rated 5 out of 5 stars
Verified

Overall a great service

Helpful staff when I had difficulty online ordering. Order came pretty quickly for the free shipping option. It would be helpful if an estimated delivery date was visible when checking the order status. All I knew was it had been shipped! Overall a great service.

September 20, 2025

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