Dreams - Stoke on Trent Reviews 208

Great experience
Very freindly customer service and got the perfect mattress for me and my wife at a decent price

After having a nightmare with an oline company and receiving a bed not worthy of my dog to sleep on. Myself and my husband visited Dreams, we were greeted by Andy- if you need a new mattress this is your go to man. He was fab, friendly, knowledgeable and just an absolute pleasure from start to finish. Andy listened and sympathised with our situation and did everything in his power to help solve our problem. We left dreams extremely happy and it has restored our faith after a disastrous online purchase. I will never make that mistake again and will be 100% returning to dreams and andy for any future purchases
Keep it up Andy and team- Your a Dream to buy from

Andrew at Stoke branch very polite and helpful made the purchase go through smoothly.
Delivery on time no problems.
Very pleased with bed.

Andy was excellent in helping us to decide the best option

We chose the soft Tempur mattress, which is currently a fantastic option

The service was great from Andy to the delivery team who were professional, efficient, effective and friendly

The staff were very helpful at Dreams Newcastle under Lyme when my daughter needed a new bed went out of their way to help. The bed arrived in the worst weather hats off to the delivery guys as in bad snow they still came to deliver the bed. Bit tricky to put together but we got there. Well done Dreams

Dina, the sales assistant, was really friendly, knowledgeable and did not rush us. The shop had all the different mattresses we wanted to try and we were very satisfied with our purchase and service.
A very satisfying experience.

We had excellent advice when purchasing a bed, lots of choices been able to choose a different mattress to the base it was on. Prompt and friendly delivery. Would definitely recommend to friends.

Dreams were very good delivering our order! Went through all details regarding the advantages of buying what we did. No pressure regarding the sale!

Purchased a replacement mattress, help offered in the showroom was first class and delivery was quick and efficient. we were kept informed every step of the way.

Very good service would recommend to anyone

Extremely comfortable and supportive bed. Thank you to staff for pointing me in the right direction!

The store staff were helpful, friendly and knowledgeable. The delivery staff were equally as good. I would definitely use this store again.

The sales lady who dealt with me was friendly, well informed and a pleasure to deal with. The mattress arrived on the day it was supposed to and is extremely comfortable.

Great bed can’t fault it - had the best night sleet in ages

We went to the Stoke Branch by the MFI Roundabout. Met a lady there called Jac. She was honest, made me and my husband feel comfortable right off the bat, I had my 2 kids with me and she built an amazing rapport with them as well, if anyone was going to make me feel comfortable dropping a grand on a mattress I'm glad it was her. Side note, she's hilarious. She's leaving the branch soon and going to Crewe instead, so be sure to get your sleep apparatus from her there soon!! A real credit to Dreams.

Both bed and mattress are excellent. Delivery went ok and drivers were very good. Would recommend there may be cheaper but this really is a good nights sleep delivered

Dreams were excellent. We tested out several mattresses helped by the staff before we decided on the mattress for us

Great service from staff and wonderful project

Everything seems ok after a couple of weeks though not as soft as I thought it was going to be after trying out in our wonderful Hanley 'Dreams' branch.Dreams Hanley (Jane,sales lady'was excellent in showings the beds on offer.We spent over an hour in the showroom which was a very pleasant experience for my wife and I.Mattress quality was excellent.I feel sure in the next few weeks my concerns for a softer mattress will manifest itself.

Very helpful sales person when ordering at Stoke Dreams. Plenty of product choice. Various payment options. Great communication regarding delivery date.
Very good delivery team who advised delivery time and kept to it. Product delivered without any issues or damage, and delivery team advised how to assemble product.