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We dealt with a few different staff while considering our sofa purchase and all were pleasant and professional with a welcoming approach. The lovely lady who dealt with us last when we had come to ou... See more
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Verified
We had an incredible experience with DFS Inverness. It took us a few visits to decide and try what we wanted, but all of the staff - specifically Georgia - were amazing. Super friendly, patient, helpf... See more
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Verified
Harry, our salesman, was extremely helpful in his advice on which sofa bed we should go for. He had good product knowledge, asked many questions to come up with the best solution for us, and seemed g... See more
Company replied
Verified
Our visit to the Inverness store was a lovely experience. Greeting as we entered left to look round nobody shadowing us as other stores,but still asking casually how we were getting on. After several... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Millburn Road, IV2 3TR, Inverness, United Kingdom
- 0333 999 9822
4.9
Excellent
4K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
buying my first sofa
Had a great experience buying my first sofa for my new house. Darren knew all there was to know about the materials and what to look out for. He made the process easy for me.
October 19, 2025
Verified
Friendly and quick
Friendly and quick. Additional options where explained well with no pressure.
October 19, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Honest & courteous service
Honest & courteous service. Not harassed by sales agents. Wonderful & relaxing experience.
October 18, 2025
Reply from DFS Furniture - Inverness
We appreciate you taking the time to share your wonderful experience with us. We are happy to hear that you received courteous service without pressure.
Kind regards,
Vanessa
DFS Customer Support
Verified
Everyone was very helpful and not at…
Everyone was very helpful and not at all pushy. Helena and Georgia were both very good
October 18, 2025
Reply from DFS Furniture - Inverness
We're happy to hear that everyone was helpful and not pushy during your visit. We appreciate your positive feedback and thank you for sharing.
Kind regards,
Vanessa
DFS Customer Support
Verified
Excellent customer service very…
Excellent customer service very friendly and helpful
October 18, 2025
Reply from DFS Furniture - Inverness
We appreciate you sharing your wonderful experience with us. We are happy to hear our team was helpful and friendly!
Kind regards,
Vanessa
DFS Customer Support
Verified
Great service at the Inverness store…
Great service at the Inverness store and I'm so sorry I can't remember the chaps name but he was brilliant. Really understanding of my dad's limitations and really took his time going round then going through the process so special thanks to him in particular.
October 3, 2025
Reply from DFS Furniture - Inverness
Thank you for the lovely review! We're so glad to hear that you had a great experience at our Inverness store and that our colleague was so helpful and understanding of your dad's needs. We appreciate your feedback!
Kind regards,
Vanessa
DFS Customer Support
Verified
Incredible experience (thanks Georgia!)
We had an incredible experience with DFS Inverness. It took us a few visits to decide and try what we wanted, but all of the staff - specifically Georgia - were amazing. Super friendly, patient, helpful and not at all pushy. We ended up buying the Orka corner sofa, which was delivered and built as promised - and we are absolutely delighted with our purchase. Couldn’t have asked for a better experience. Not only that, we managed to grab a rug, tables, a vase and more from their clearance section which we have revisited several times since. I am sometimes dubious of quality and service from big name chains and would prefer to shop “independent” where possible, but DFS and their staff (Georgia!) have proved you can still get the same experience and more from the big league names.
September 7, 2025
Reply from DFS Furniture - Inverness
Thank you for your wonderful review! We're happy to hear that you had such a positive experience at our Inverness location. It's great to know the team provided friendly, patient, and helpful service. We appreciate your feedback and are delighted you love your new sofa and other purchases!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great sales man
October 17, 2025
Reply from DFS Furniture - Inverness
Thank you for your kind words.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Inverness
We're glad our assistance simplified your decision-making process. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Excellent customer service at the…
Excellent customer service at the Inverness branch
Can't fault it.....nice friendly assistance
October 17, 2025
Reply from DFS Furniture - Inverness
We appreciate you taking the time to leave us this fantastic review! We are so happy to hear that you found our assistance friendly and helpful.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Very Helpful Staff
Staff were very helpful and patient while we were making a decision. Very easy process to order and buy in store.
October 17, 2025
Reply from DFS Furniture - Inverness
We appreciate you taking the time to share your feedback. We're happy to hear that our staff were helpful and patient, and that you found the process easy.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Reply from DFS Furniture - Inverness
Good Afternoon Jennifer,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Georgia was very helpful and friendly…
Georgia was very helpful and friendly and not pushy at all
October 16, 2025
Reply from DFS Furniture - Inverness
Good morning Jennifer,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Verified
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Left no stone unturned to explain the full process from placing the order to delivery.
October 9, 2025
Reply from DFS Furniture - Inverness
Good Afternoon Catherine,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Verified
Great Service
We made an impromptu visit to look at sofa's and was attended to by Barbara who made the experience very pleasant indeed. We found what we wanted and despite the shortage of staff Barbara was attentive and very informative.
October 16, 2025
Reply from DFS Furniture - Inverness
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Barbara.
Kind Regards,
Jordan
DFS Customer Support
Verified
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
The staff were very helpful couldn't…
The staff were very helpful couldn't help enough. Made the whole experience less stressful and more enjoyable
September 28, 2025
Reply from DFS Furniture - Inverness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Bedroom furnitureAs said I have used dfs a few times…
As said I have used dfs a few times now and never been disappointed first class service from looking to delivery
October 7, 2025
Reply from DFS Furniture - Inverness
We're happy to hear that you've consistently had a first-class experience with our service, from browsing to delivery. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great service
Bought 2 chairs as really great service and the coffee was lovely too
October 12, 2025
Reply from DFS Furniture - Inverness
Good Morning Gail,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Great experience
We dealt with a few different staff while considering our sofa purchase and all were pleasant and professional with a welcoming approach. The lovely lady who dealt with us last when we had come to our decision was great, she was helpful and informed and provided us with good information.
The store was also a delight to wander round with a great range of sofas etc. on display in a bright nicely temperature building .
October 13, 2025
Reply from DFS Furniture - Inverness
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
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