Verified
The young man helping me was very good. My only issue was with the mandatory collection of personal data (name, phone number, email and address) where I was purchasing a floor model end table that we... See more
Company replied
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Verified
I bought a full set of chairs for my new home and the staff in the Mahon branch couldn’t have been more helpful. Patient and thorough when answering any questions I had. Derek, the sales person I was... See more
Company replied
Verified
Great customer experience from the start. Had to visit the shop on a number of occasions as I was stuck between a few options. Dealt with Eoin on every occasion I visited and he provided a lot of info... See more
Company replied
Verified
The shop assistant Mary was excellent. She helped me reach a decision that I was finding difficult to make. Previous shops staff didn't even approach me to enquire if I needed help. Mary showed an int... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
City Gate Park, Mahon Point, T12 DH0F, Cork, Ireland
- (021) 435 9306
4.8
Excellent
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
Eoin was fantastic
Eoin was fantastic, he knew about the product , availability and suitability. He listened to my ideas and gave product recommendations that suited our home,
October 25, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Customer rep great, DFS GDPR compliance needs review
The young man helping me was very good. My only issue was with the mandatory collection of personal data (name, phone number, email and address) where I was purchasing a floor model end table that we were walking out of the store with. No need for all that data to be processed and controlled by dfs and the inability to opt out runs counter to the intention of the GDPR legislation. If I can’t refuse consent for this, there is a problem with your process. Also took ages to simply check out for a small purchase - why?
October 26, 2025
Reply from DFS Furniture - Cork
Good Afternoon,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Great survice
The experience was made very easy by the young man helping us.
Very knowledgeable, friendly and helpful
October 27, 2025
Reply from DFS Furniture - Cork
Good afternoon Paul,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Verified
Sofa experience
Excellent sales person.Very good knowledge of the products and accessories.
October 26, 2025
Reply from DFS Furniture - Cork
Good morning Keith,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Verified
Couldn’t recommend enough!
I bought a full set of chairs for my new home and the staff in the Mahon branch couldn’t have been more helpful. Patient and thorough when answering any questions I had. Derek, the sales person I was dealing with, was an absolute gentleman throughout!
October 25, 2025
Reply from DFS Furniture - Cork
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Verified
Reply from DFS Furniture - Cork
Good afternoon Joe,
Amazing review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Verified
Review
Eoghan who assisted us in the DFS Cork was incredibly helpful, patient and made the overall experience so easy. Highly recommend!
October 21, 2025
Reply from DFS Furniture - Cork
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Verified
Very helpful staff
October 20, 2025
Reply from DFS Furniture - Cork
Thank you for your five star review.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Excellent Sales Person
October 11, 2025
Reply from DFS Furniture - Cork
We appreciate you taking the time to leave us such a wonderful review!
Kind regards,
Vanessa
DFS Customer Support
Verified
Beautiful showroom and range of…
Beautiful showroom and range of products, helpful, friendly staff, easy buying experience.
October 17, 2025
Reply from DFS Furniture - Cork
Good afternoon,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Verified
Reply from DFS Furniture - Cork
Good morning Sinéad,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Verified
Excellent Service
I wish to thank Eoin for his support on the day of buying our couch, he was well informed, gave us all the options and made the process of payment very simple. We had visited a number of different shops and would most certainly return again in the future.
September 30, 2025
Reply from DFS Furniture - Cork
We're happy to hear that the assistance you received during your couch purchase was so helpful and informative, and that the payment process was simple. We appreciate your positive feedback and hope to see you again!
Kind Regards,
Vanessa
DFS Customer Support
Verified
Great customer service
Great customer experience from the start. Had to visit the shop on a number of occasions as I was stuck between a few options. Dealt with Eoin on every occasion I visited and he provided a lot of information and some tips on taking care of the couch that were very informative. Answered every question I needed and left very satisfied with my decision. Would highly recommend visiting the store.
October 14, 2025
Reply from DFS Furniture - Cork
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Eoin.
Kind Regards,
Jordan
DFS Customer Support
Verified
Really good experience
Really good experience. Eoin was looking after us in cork, really helpful and very patient. Successful trip and purchased a couch!
October 11, 2025
Reply from DFS Furniture - Cork
Good Morning Ciara,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Reply from DFS Furniture - Cork
We appreciate your fantastic review! We're so pleased you found great choices, value, and knowledgeable, friendly staff.
Kind Regards,
Vanessa
DFS Customer Support
Verified
The sales assistant was most helpful.
October 8, 2025
Reply from DFS Furniture - Cork
We appreciate you sharing your positive experience with our sales assistant; we are so happy to hear this.
Kind Regards,
Vanessa
DFS Customer Support
Verified
Exceptional staff. Very knowledgeable sales person. Attention to detail
Exceptional staff
October 8, 2025
Reply from DFS Furniture - Cork
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Verified
Reply from DFS Furniture - Cork
Good Afternoon Clare,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Verified
Orla was extremely helpful and well…
Orla was extremely helpful and well informed on products.
October 6, 2025
Reply from DFS Furniture - Cork
Good Afternoon Gemma,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Verified
Great Customer service by the…
Great Customer service by the representative Eoin who attended us.
October 5, 2025
Reply from DFS Furniture - Cork
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
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