David Christopher Jewellers Reviews 131

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly website and the detailed product descriptions, which make it easy to find the perfect gift. Consumers are also pleased with the speed of delivery, often receiving their orders the next day. The communication throughout the purchasing and delivery process is also excellent, with shoppers receiving regular updates on their order status. People highlight the great customer service they receive, with staff going above and beyond to help with any issues. The prices are also competitive, and many reviewers mention finding items on sale at a good price. Consumers are happy with the quality of the jewelry and the careful packaging. However, opinions on orders are mixed, with some customers expressing concerns about specific aspects.

Based on these reviews

Rated 5 out of 5 stars
Verified

Ordering was quick and easy. Had a 15% discount using an online code. Was kept informed and updated all the way throughout the process via email e.g, when it had been dispatched etc. Item (Clogau brac... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought as a birthday present. Goods just as described. The only thing I would say was, you had to purchase through the klarna payment tool which means signing up for something you may not want. I phon... See more

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Rated 5 out of 5 stars
Verified

Easy to purchase came quickly had the item I wanted as the other website was out of stock Nicely packed

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Rated 5 out of 5 stars

I recently bought a beautiful Clogau ring from David Christopher Jewellers. I had a new customer discount code that I wanted to use, but for some reason it wouldn’t work. So I called the company and... See more

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Rated 5 out of 5 stars

Popped in today to enquire about a cheapish watch to take on holiday, left the store 20 minutes later with a lovely new piece that I cannot complain about at all, Service was fantastic and the whole e... See more

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Rated 5 out of 5 stars
Verified

I tried to order something with a 3-for-2 offer, but it didn’t work at the checkout. So i rang David Christopher Jewellers, and explained the situation, the man that answered was extremely helpful and... See more

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Rated 5 out of 5 stars
Verified

I'm always a little anxious about purchasing online. However, this transaction was great. Communication was good. Delivery was fast, and arrived on the day stated, This Item is a Christmas presen... See more

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Rated 5 out of 5 stars

Fantastic jewellers! I cannot thank the staff and store in Marlborough enough for all their help over the years. They have been my local jewellers for over 10 years now and what kind, knowledgeable an... See more

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Rated 5 out of 5 stars
Verified

I had made a mistake with my address details, I received a phone call from a lady at David Christopher jewellery who was extremely polite and helpful. The mistake was corrected and my purchase arrived... See more

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Rated 5 out of 5 stars
Verified

Bought a ring and earrings for my daughter 's birthday. It was a Pandora ring and cheaper on David Christopher than in their own website! The earrings were beautiful and very delecate. The website was... See more

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Rated 5 out of 5 stars
Verified

My experience with David Christopher Jewellers was excellent. I found how to order the item was extremely easy as I am not great with computers also the delivery was with me within 3 days. Well don... See more

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Rated 5 out of 5 stars
Verified

GREAT WEBSITE easy to navigate and such great choice and value. Quick delivery. Excellant customer service i received a call from them as they noticed i had put in my work postcode instead of my hom... See more

Company replied

Rated 5 out of 5 stars

What a lovely shop took my pandora necklace in to get a new chain. The assistant said let me clean it first. She did and it came back sparkly. The staff are so friendly we ended spending money well m... See more

Rated 5 out of 5 stars
Verified

Very quick and easy service, good site to navigate round, The product i ordered arrived safely and quickly and well packed, A big thank you for an overall great experience :)

Company replied

Rated 5 out of 5 stars

Service was above and beyond , very pleased! Bought a ring and they managed to alter it and deliver it in time for a special occasion as requested . Thoughtful service, especially as not their normal... See more

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Rated 4 out of 5 stars

Bought a Pandora necklace as a present on line. Received promptly. Nice necklace. Paid £4 for gift wrap. Not very impressed. Paper was dull with pale blue squashed bow and ribbon, I've removed it and... See more

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Rated 5 out of 5 stars
Verified

I would definitely recommend David Christopher as not only was my purchase at the best price through them, Delivery was Free fast and efficient. So glad I found this Jewellery store.

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Rated 5 out of 5 stars
Verified

Great communications updating me on my order status. Only downside was DPD left the package on my doorstep, could have been stolen, but this is no reflection on David Christopher though.

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Rated 5 out of 5 stars
Verified

Super speedy delivery of well packaged necklace. Great comms so I knew when to expect my parcel. I will definitely be buying from David Christopher Jewellers again.

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Rated 5 out of 5 stars
Verified

Easy to use website. Great deatil on the products offered made picking the right gift very easy. The gift was dipatched same day and arrived safely the next which was fantastic. Higly recommended.

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Rated 5 out of 5 stars
Verified

This is the second time I have ordered Clogau jewellery from this retailer, and had the same great experience. The website was easy to use and the goods despatched swiftly and delivered on time.... See more

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Rated 5 out of 5 stars
Verified

Excellent service as usual. The watch I bought was as described on the website. It arrived quickly was well packaged and competitively priced.

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Rated 5 out of 5 stars
Verified

Received my order quickly. Regular updates on progress of my order and nice email thanking me for my custom. Would order from them again.

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Rated 5 out of 5 stars
Verified

My purchase came in good time after ordering online and look exactly as advertised on the website. I'm happy with my purchase.

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Rated 5 out of 5 stars
Verified

Very quick service love the earrings great quality and also a little discount which was very nice will be ordering the necklace very soon thanks Rebecca

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Rated 5 out of 5 stars
Verified

Very simple to view a huge range of jewellery and seamlessly purchase too there jewellery is of the highest quality and speedy delivery process aswell will definitely tell friends and family about the... See more

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Rated 5 out of 5 stars
Verified

They had the exact watch we were looking for, at the best price online. The website was easy to navigate and the next day delivery was free.

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Rated 5 out of 5 stars
Verified

Excellent quality of jewellery well packaged for delivery. Such a nice selection of jewellery and I enjoyed looking at the Pandora sale and jewellery. Quick delivery and kept updated.

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Rated 5 out of 5 stars
Verified

The price speed of delivery and website being easy to use was all a positive for me and the jewellery is stunning.

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Rated 5 out of 5 stars
Verified

The charm is lovely the delivery was super fast the price was good I would definitely use this company again

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Rated 5 out of 5 stars
Verified

Super quick delivery, sadly it's a present that is wrapped so can't comment on the ring purchased.

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Rated 5 out of 5 stars
Verified

Arrived quickly. Great customer service. Will look to David Christopher's Jewellery for all my charms. Highly recommend

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Rated 5 out of 5 stars
Verified

Excellent service and fast delivery!very good price.kept informed at all stages of process!more than happy to use them again.thanks 😀

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Rated 5 out of 5 stars
Verified

Great service, lovely jewelry. The delivery’s was fast and I would definitely use them again

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Rated 5 out of 5 stars
Verified

The website worked very well, and the delivery was prompt. We were kept informed of the process all the way. Thankyou very much.

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Rated 5 out of 5 stars
Verified

My granddaughter wanted it for her Pandora bracelet and so I got it for her. I found the bracelet and charms small and overpriced. Looked lost in the boxes they were presented in.

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Rated 5 out of 5 stars
Verified

First class speedy service although the box was a little squashed, good value and quality thankyou

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Rated 5 out of 5 stars
Verified

Kept me in the Know through the whole process, and very prompt delivery of my item. Excellent service.

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Rated 5 out of 5 stars
Verified

I was very impressed by your service and price of the watch I purchased. It was just what I was looking for. Very fast and efficient delivery. Many thanks

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Rated 5 out of 5 stars
Verified

Easy to purchase and quick delivery. Lovely item. Pandora had sold out of these Remy charms so was pleased to get one, with a discount too!

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Rated 5 out of 5 stars
Verified

Good jewellery selection, the Package was sent out super fast It was a life saver!

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Rated 5 out of 5 stars
Verified

Present gift wrapped and recieved in good time. Easy to order and kept informed of delivery.

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Rated 5 out of 5 stars
Verified

Item on sale at a good price. Packaged well and received quicker than expected

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Rated 5 out of 5 stars
Verified

Fast despatch and delivery item well packed and also great customer service as well.

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Rated 5 out of 5 stars
Verified

As always fast and efficient service. This is the 3rd time ordering from David Christopher and will continue to order as brilliant service.

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Rated 5 out of 5 stars
Verified

I made a mistake with my address! I phoned and it was put right before the delivery.

Company replied

Rated 5 out of 5 stars

A really good price for a beautiful charm which arrived the next day! Absolutely perfect, thank you x

Company replied

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Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Buyer
  4. Jewelry Repair Service

Written by the company

David Christopher is a family jewellers with 10 stores across the U.K. We stock a wide selection of high street watch & jewellery brands, including Swarovski, PANDORA, Clogau and Citizen. To find a store near you visit our website where all locations can be found.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

131 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

My order never arrived and they refused…

My order never arrived and they refused to refund me. I left a honest review on trust pillow but David Christopher reported it as defamatory, so they clearly can’t handle honest feedback. Makes you wonder how accurate their feedback score is as I imagine my feedback isn’t the only one they’ve reported.

October 1, 2025
Unprompted review
David Christopher Jewellers logo

Reply from David Christopher Jewellers

We're sorry to hear things haven't gone as smoothly as you would have hoped - We will of course pass this information onto our team. Thank you for the feedback.

Rated 5 out of 5 stars
Verified

Easy to purchase came quickly

Easy to purchase came quickly had the item I wanted as the other website was out of stock Nicely packed

September 15, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Wonderful news all went as we always hope! Thank you for taking the time to give us your great feedback.

Rated 5 out of 5 stars
Verified

Only place item in stock

Only place item in stock. Delivered quickly

September 3, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for your review! We're glad we had the item in stock for you and could deliver it quickly. We appreciate your support and hope to serve you again soon.

Rated 5 out of 5 stars
Verified

excellent

Very quick and easy service, good site to navigate round, The product i ordered arrived safely and quickly and well packed, A big thank you for an overall great experience :)

August 11, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you so much for your kind words! 🌟 We’re delighted to hear you found our website easy to use and that your order arrived quickly and safely. It’s wonderful to know you had such a positive experience with us. We truly appreciate your support and look forward to welcoming you back again soon!

Rated 5 out of 5 stars
Verified

Prompt service.

The website worked very well, and the delivery was prompt. We were kept informed of the process all the way. Thankyou very much.

July 21, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Huge thank you for taking the time to give us feedback on your experience on both service and the website! It's all helpful and appreciated. We hope you visit us again!

Rated 5 out of 5 stars
Verified

Really excellent customer experience

The price speed of delivery and website being easy to use was all a positive for me and the jewellery is stunning.

August 4, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you so much for your kind words! We’re delighted to hear you enjoyed our prices, speedy delivery, and easy-to-use website – and even more thrilled that you love your jewellery. We truly appreciate your support and hope you enjoy your pieces for years to come!

Rated 5 out of 5 stars
Verified

Great service

Great service, lovely jewelry. The delivery’s was fast and I would definitely use them again

July 28, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you so much for your kind words! We're thrilled to hear you loved the jewellery and were happy with our service and fast delivery. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars
Verified

Good price good service

Good price
Great service
Dispatch and delivery very fast

July 28, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for the great review! We're delighted you were pleased with our pricing, service, and fast dispatch and delivery. Your support means a lot to us, and we look forward to serving you again!

Rated 5 out of 5 stars
Verified
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for your feedback! We're pleased to hear you were happy with the price and our quick delivery. We hope to serve you again soon!

Rated 5 out of 5 stars
Verified

Good reliable service and speedy…

Good reliable service and speedy delivery

July 23, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you so much for your kind words! We're glad to hear you were happy with our service and delivery speed. We appreciate your support and look forward to seeing you again soon!

Rated 5 out of 5 stars
Verified

Excellent service, as usual

Excellent service as usual. The watch I bought was as described on the website. It arrived quickly was well packaged and competitively priced.

July 16, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for your kind words and taking time to review.

Rated 5 out of 5 stars
Verified

Bought as a birthday present

Bought as a birthday present. Goods just as described. The only thing I would say was, you had to purchase through the klarna payment tool which means signing up for something you may not want. I phoned customer services to cancel this one goods received. It takes 30 days to process. I wouldn't have gone to all this trouble but I wanted a pandora charm for my granddaughter's birthday which was old stock and not available from pandora itself.

July 15, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for taking the time to give us this feedback - It's all very helpful. We will look into making the payment options clearer for everyone as there are actually 3 methods of payment currently - PayPal, Klarna and directly via debit/credit card. the last option doesn't require signing up for anything.
Our apologies if you had some trouble while placing your order.

Rated 5 out of 5 stars
Verified

Fantastic service

Fantastic service, helpful staff, speedy secure delivery.

July 14, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for your fantastic feedback

Rated 1 out of 5 stars

Order never arrived and no refund…

Order never arrived and no refund provided. They ignore all communication.

July 1, 2025
Unprompted review
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Hi there,

I'm sorry to hear that your order hasn’t arrived. I’ve checked our system, but I’m unable to locate an order under your name alone.

Could you please provide your order number and any other relevant details (such as the email address used or date of purchase)? Once I have that information, I’ll be able to look into this for you right away.

Thank you for bringing this to our attention, we will get this sorted as soon as we have the information above our email is websales@davidchristopher.co.uk
Many Thanks.

Rated 5 out of 5 stars
Verified

quick efficient service

quick efficient service, good value.

July 3, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you so much for your kind words! We're glad to hear you were happy with our quick service and found great value. We appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars
Verified

Charm

My purchase came in good time after ordering online and look exactly as advertised on the website. I'm happy with my purchase.

July 1, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thanks so much for your review! We're really glad to hear everything arrived on time and looked just like it did online. Happy to know you're loving your purchase – hope to see you back again soon!

Rated 5 out of 5 stars
Verified

Excellent communication from ordering…

Excellent communication from ordering to delivery, beautiful piece of jewellery and well packaged for delivery, thank you

June 16, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you so much for your kind words! We're thrilled to hear that you were pleased with the communication, the jewellery piece, and the packaging. Your satisfaction means the world to us, and we truly appreciate your support. We hope to welcome you back again soon!

Rated 5 out of 5 stars
Verified

Excellent quality of jewellery well…

Excellent quality of jewellery well packaged for delivery. Such a nice selection of jewellery and I enjoyed looking at the Pandora sale and jewellery. Quick delivery and kept updated.

June 23, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you so much for your lovely review! We're thrilled to hear you enjoyed the selection, especially during the Pandora sale. We're also glad the quick delivery and updates met your expectations. We truly appreciate your support and hope to see you again soon!

Rated 4 out of 5 stars
Verified

Nice charm

Price for charm was okay but I felt the postage was overpriced.

June 16, 2025
David Christopher Jewellers logo

Reply from David Christopher Jewellers

Thank you for your feedback – we really appreciate you taking the time to share your thoughts. We're glad you were happy with the charm, and we’ll definitely take your comments about postage into consideration as we review our services. Hope you enjoy your new piece!

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