CoutureCandy.com Reviews 867

First dress was nice, but when returning another one that wasn't even supposed to ship to me, I lost $220 plus return shipping cost.

After over a month of frustration and unexpected extra expense regarding a return and exchange, we finally got a prom dress that fits my daughter and that she loves. Be very careful ordering from this... See more

I received my 4 dresses after almost 7-10 days, even though I payed 24$ for 3 days shipping. After I emailed them they gave me an excuse for it which was not a great one and did not offer any compens... See more

Not a fan of the return policy...cost me $45 to send the dress back...so basically I paid $45 to try on a dress! And the other dresses I was interested are all discounted so they can’t be returned. I... See more

DO NOT BUY Their “return” policy basically means store credit only—no real refunds. Its misleading and not transparent at all. If you’re expecting a simple online-shopping experience, shop elsewhere.... See more

If I could give 0 stars I would the return process has been a nightmare my dress came damaged and stained. It’s been over 7 days to get the return information and I still don’t have it. I tried one mo... See more

Zero return policy. I the days of online shopping, you really need to read the fine print. The policy states they are glad to accept returns and want to make customers happy. Reality is everything... See more

Please do not order a dress from this company. Please read the reviews as I failed to before ordering. All the negative reviews are true! They will take your money, scam you, and send you a different... See more

If I could give this a zero I would. Do NOT order from this company. They practice unfair and extortionate business. I ordered dresses thinking that they offered “exchange” as per their website but... See more

The company is the scam. They advertise easy returns while returns are not accepted. Any sale items is a final sale. You can only return a full price dress, following 5 days window when you are shippi... See more

Run. Run far away from Couture Candy. Horrible service. They cancelled order because the dress ordered was no longer in stock; OK. But now refusing to refund. I opened a PayPal claim and they are di... See more

If you buy anything here, just understand that you can not return it and it is most likely defective. I purchased a dress here for my daughter, i (a professional seamstress) took her measurements and... See more

Really worst customer service. It’s not a designer story. It’s directly coming from the manufacturer and the dresses are cheap quality and they stink horrible. Not a customer friendly and NO proper r... See more

This company has predatory and unethical practices. They don’t care about their clients. I recently purchased a $550 dress for my daughter’s wedding and it has discontinued, they claim it is a final s... See more

Ordered 1 mother of the bride gown. Delivery was very prompt Unfortunately the gown looked much better in the picture than on me Terms and conditions of returns make it very difficult to return... See more

OMG. How can we stop this company from unfair trade practices? They just charged me $100.00 for a $600.00 dress that did not become "fulfilled" so also not shipped until I contacted them and sudde... See more

Do not accept any discount codes from this company or they will take away 25% from your total if you chose to exchange. They don’t accept returns, only store credit. Colors from items are off. Never g... See more

Contesting this purchase with my credit card. I was out of town when the dress delivered and it looked nothing like it did online. The material was SO cheap that it made my skin break out. Sequins and... See more

This company is running a scam. I ordered a backup wedding dress with rush delivery requested. The company waited a day, then asked me to confirm my order before they would pack it up and ship it...at... See more

If I could give this company a ZERO +++ I would do so — after ordering/receiving a dress for OVER SEVEN HUNDRED DOLLARS which DID NOT FIT, I reached out to the company and was told I literally needed... See more

Don't purchase anything from Couture Candy. The Company is deceptive and unethical in their business practices. They state processing time is 48-72 hours and shipping will take 5-7 days. Ordered dres... See more

Well here is their policy on refunds! Apparently not only do they not allow returns of sale items, they also do not allow negative reviews of their sleezy conduct and business ethics.... See more

Horrible customer service! They don’t let you return a defective dress. Their agents on the phone are rude and they never let you speak with a supervisor. Do not buy anything from them.

Highly deceptive and fraudulent company. i agree with the complaints regarding their customer service, they are basically like sleezy sales people, they were so nice when i was trying to buy the dres... See more

Stay away. I am stuck with a dress which I purchased for a full price which went on sale by the time it delivered. They don’t do price adjustment instead I need to ship them back with my own money and... See more

Their policies are designed so they make money from every transaction. Purchased a dress because they say they have a return/exchange policy. It is really a store credit only. Somehow they manage to s... See more

I purchased two dresses costing over $1000, returned them within two days, provided, tracking information, took pictures, confirmed they received the garments in good condition, and they refuse to ret... See more

dress came within a week. costumer service is also good. sizing was great and looks like just the picture, the color was slightly off though. ordered a lighter colored orange dress it came in pretty b... See more

Horrible company. Do not order from this website. Their exchange and return policy is hidden and not well described. I bought a dress few days ago, order arrived but it was small. I called them to exc... See more

I purchased a dress from this place and I tried it on and it did not fit. When I went to return which even the process you have to find an email to speak to someone, they said their return policy is C... See more

AWFUL CUSTOMER SERVICE. Do not buy a dress on sale because it is non-refundable. You have to go to the fine print on their return page to find this out.

I wish I could this company a negative rating. DO NOT order from them. They have rapacious, usurious and unfriendly business practices. I ordered an over $1200 dress and was told it would arrive withi... See more

Not recommended: They have no return policy on sale items. They charge a 15% restocking fee. Dresses offered on sale have serious flaws.

Do not buy here, if something happens and you want to return they will only give you store credit, the service is horrible.

Purchased address through couturecandy.com after receiving the address it was too small. I reached out to them. They said I am able to return for store credit or an exchange for a different size as lo... See more

SCAM! They ripped me off. I returned the dress in original condition and in the time allowed and they will not refund my money. Do not order from them! I’m having to go through my bank to reverse the... See more

First. all the google review are fake. I returned a $900 dress the same day I received it in its original condition since it did not meet my expectations. When I check on my return shipping trac... See more

Please DO NOT BUY from Couture Candy, they are scammers, they will take your money and NEVER post your dresses.

Terrible Company!!! WARNING!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!!!! I purchased a dress and when it arrived I knew immediately that the color was not right for me. I have not even opened the ba... See more

Company is a scam. Do NOT buy anything here. Check out numerous BBB complaints - all similar experiences where customers were deceived regarding return policy. In short - they will NOT refund your m... See more

Ordered a $600 Mac duggal dress with the quality of a $20 dress... had high expectations and now I’m so disappointed. Got this dress for my engagement party. And now I’m stressing even more. I don’t k... See more

After a bad experience with my first purchase, it was time to use my store credit. This time It Took Multiple calls to get through to customer service, multiple times to get the purchase to go through... See more

Deceptive advertising, dishonest, unethical shady company. Stay away!! Purchased a dress which was defective--size large labeled a small. Notified company immediately and returned defective item.... See more

Unless you are 100 percent sure that what you are buying will fit, DONOT buy from this company. I purchased a $565. dress for my daughters wedding, I called and spoke with customer service, I was advi... See more

Gown came on time, but it is not the Marina blue, as shown on the site. It is closer to a lighter blueish lavender. VERY disappointing. I ended up wearing something completely different, as the color... See more

I have been buying them for almost 2 years; they do not have a lot of professional service and I always have them on time but they have the clothes I love on their site. I hope they get better at how... See more

I ordered a dress and because it was on sale I couldn’t return it. The problem is that the fabric of the sale dresses is either incredibly loose or damaged. The buyer was not warned of this problem be... See more