Collections Etc. Reviews 21,449

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide array of products available, often finding unique and fun items. Many highlight the good quality and affordable prices, considering them a significant advantage. People find the website user-friendly and the ordering process quick and easy. Furthermore, consumers report that their orders are delivered securely and in a timely manner. However, some consumers express mixed feelings regarding the order process and delivery service. A few reviewers mention issues with items being on backorder or experiencing delays. Others report problems with the online ordering system, citing difficulties with navigation and unexpected pop-ups. While some appreciate the customer service's responsiveness in correcting mistakes, others express dissatisfaction with the return policy and shipping fees.

Based on these reviews

Rated 4 out of 5 stars

I ordered quite a few items of clothing. Most of them fit, and we’re nice, but I wish the quality was a little bit better. The delivery was extremely fast and the service has been excellent. I will or... See more

Rated 4 out of 5 stars

Delivery fast. Item arrives in good condition and is as shown in picture. Have not attached to gutter, weather not pleasant enough.

Rated 4 out of 5 stars

Actually, received my order sooner than expected. All was in one piece and the order was just what I ordered and I was pleased.

Rated 4 out of 5 stars

My order arrived in a timely manner. The only item I was disappointed with is the over the door storage unit. I expected it to be a little sturdier and able to hang on the door more firmly. I will... See more

Rated 5 out of 5 stars

Received order of religious throws which are used for bereavement ministry at my church. There use to be quilted ones available but not anymore. Collections is the only place where they are reasonably... See more

Rated 3 out of 5 stars

The items arrived on time, but the plastic around the T shirts was embedded in the packaging, making the plastic around them rip. They are a gift so ai will have teo explain why I am giving them as da... See more

Rated 5 out of 5 stars

I'd ordered 1 set of these previously. They were so lightweight, cooling, & comfy I decided to buy 3 more pairs. You can't see any bumps or ridges. Your parts look smoother & better than they did b... See more

Rated 5 out of 5 stars

They have a huge assortment of wonderful products. I'm always impressed by the high quality & low prices. There's always something fun to be found. Excellent customer service & fast delivery. It's... See more

Rated 3 out of 5 stars

Return policy is a bit steep. Our 12 year old niece opened catalog. I was very shocked that it contained very graphic pictures of sex toys! These should not be included in a family catalog. I do beli... See more

Rated 5 out of 5 stars

The glasses are very nice I got a set of 4 each in the rectangle and the rounded bottom. They fit nicely. The bird rug is beautiful, and my Mother-in-Law loves it. It is light weight, so it does co... See more

Rated 5 out of 5 stars

Received garden wagon was exactly what I was needing. Easy assemble, only the washers for the wheel assembly were too small luckily had washers here that worked, so all was well. Made a cover and turn... See more

Rated 5 out of 5 stars

Your reputable company always delivers quality goods and a great selection for less in a timely manner. I have ordered several furniture covers, silicone watches, tee shirts, bug spray with overall sa... See more

Rated 5 out of 5 stars

One of my items was defective (Reaper) only one eye worked so I am waiting on my refund. I have purchased a lot of items over the years and this is the first problem I have had so I guess I was pretty... See more

Rated 5 out of 5 stars

Great quality comforters and other items. We ordered a battery operated tea kettle clock. Very cute.But the teaspoon that hangs below it is stationery. Otherwise a very cute little clock that is a ver... See more

Rated 5 out of 5 stars

The Great experience for me was this Company had what I've been looking for, for a long time, i was easy to place my order and keep track of the tracking number to see the status of my order, my order... See more

Rated 5 out of 5 stars

I ordered items online and it was so user-friendly and completed in a matter of a few minutes. Also on the plus side the items were on sale and I received them very securely packaged in a week- it d... See more

Rated 5 out of 5 stars

My sister was very happy with those three birds she put them on the outside of her porch rolling very well made

Rated 5 out of 5 stars

Products seem to be worthy of several years of display, easy ordering and getting the product safe and sound

Rated 5 out of 5 stars

I love this catalog ! Have been a customer of Collections for many years and will continue for many more

Rated 5 out of 5 stars

The ordering process was easy. The items ordered were delivered in a box that kept the items from any damage during transport.

Rated 5 out of 5 stars

First time I have had an order screwed up but I don’t want ur catalog any more I was signed up to ur premier program not to my knowledge. This really made me made. It becomes a trick game. No games fo... See more

Rated 4 out of 5 stars

Experience good as to ordering ease. Very happy with qualiaty of product but, unfortunately slipcovers were too small and had to return. Therefore, total experience incomplete and awaiting finalizat... See more

Rated 5 out of 5 stars

Website is easy to use and I received both orders quicker than I expected. Plus, the quality of my items is very good.

Rated 5 out of 5 stars

My products arrived in a timely fashion. And, as always, they were well made and the solar lighting works perfectly!

Rated 4 out of 5 stars

Unique items and fast delivery. I can use many different types of payments and free shipping is a plus

Rated 4 out of 5 stars

A little ;ong what I expected for delivery! Delivery was good! Great merchandise! was pleased with it!

Rated 5 out of 5 stars

The wreaths are what I need for a fall project. Very nice, good price and quick delivery..

Rated 5 out of 5 stars

I received my order very quickly. All items arrived in very good condition. No complaints.

Rated 4 out of 5 stars

Collections part was 5 star.no problems. If I could include a photo of where Fed Ex left the package you would see my issue. (At the end of my lane leaning against a tree!) Thankful a neighbor saw it... See more

Rated 5 out of 5 stars

We are very pleased with the Christmas Wall Tree. My husband is handicapped. Adding colorful holiday decor when space is so limited brightened our room and spirit. I created a snowflake "star" topp... See more

Rated 5 out of 5 stars

My order came much quicker than I expected. The pictures made the product look cute but they are way cuter in person. My grandkids can't wait until Christmas time so they can put up their own personal... See more

Rated 5 out of 5 stars

I received my Christmas tree nightlight. I love it!! It's well worth the price and it's better looking than I anticipated. I tried to order more as gifts but the green is sold out! The other item I or... See more

Rated 3 out of 5 stars

Great item but I paid waaaay too much shipping and that was with a code. I’d love to order more but I refuse to pay ‘handling’ fees. Ridiculous.

Rated 3 out of 5 stars

We did receive our order and overall the items are fine. The hose caddies were a little difficult to assemble, due to confusing diagrams in the instructions, but are work well. We wound up with a d... See more

Rated 3 out of 5 stars

I've been doing business with collections etc for years used to love them but my last order was all messed up they forgot to send an item one item was on backorder I canceled it but they shipped it an... See more

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Company details

  1. Furniture Store
  2. Home Goods Store

Information provided by various external sources

Visit Collections Etc. for a variety of home decor, housewares and outdoor/garden accessories. Shop a collection of unbeatable values!


Contact info

4.2

Great

TrustScore 4 out of 5

21K reviews

5-star
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Rated 1 out of 5 stars

BUYER BEWARE

I received the order but didn't like it...not what I e=expected. In order to return the item I had to get a shipping label from the company...and it cost $13.99!!! (I only paid $22.76) at which time I found out this company is actually in China. Then they charged me an ADDITIONAL $7.63 which they claimed (when I contacted them to ask what that was for) was some kind of assurance for shipping which would be refunded to me when they got the item back. They now have the item back and are refunding me only n$7.58. After spending no less than 45 min on the phone with them and getting no where I filed a dispute with PayPal. They claim "Easy Returns" They lie a lot

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Unapproved Monthly Credit Card Charges

I was signed up for Collections Premier Savings program without my knowledge. When I called customer service I was told to read the fine print when I place an order online. They would not refund all of my monthly charges. Be very careful ordering from this company as they are deceptive.

August 1, 2025
Unprompted review
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Rated 1 out of 5 stars

RUDE REPS. CAUSES YOU TO LOOSE CUSTOMERS

I have not ordered from this company in a very long time. So I thought I would order I've always enjoyed ordering from this company. So I made a order midnight. I get a phone call the following day to confirm my address. I asked regarding a particular delivery company uni uni who is well known for not delivering their packages. So the question was would they be able to change or determine who would deliver my package. Customer service started off okay. But then I got connected to a supervisor RWANDA who was tremendously rude. And then a DON who refused to let me speak back to a supervisor. All out and order end up being canceled. It's been awhile since I ordered from them and I think I'm good I would just order some elsewhere. The customer service needs to be better and more polite and understanding. And even if they cannot make the changes don't be rude about it. Strictly overwhelming. So even when I said just let the order happen we'll see what take place they still chose to cancel the order and that's fine that's my money back in somebody else. My little review may not matter but it matters to me. Need better customer service.

September 25, 2025
Unprompted review
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Rated 4 out of 5 stars

Experience

Experience good as to ordering ease. Very happy with qualiaty of product but, unfortunately slipcovers were too small and had to return. Therefore, total experience incomplete and awaiting finalization.

August 20, 2025
Unprompted review
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