John Charcol Reviews 1,319

This was our first mortgage and I am so happy we went with John Charcoal. Thanks to our advisor Dan Watkins, the experience was a smooth and positive one. Dan, and his assistant Hollie, were professio... See more

I had to switch from a UK residential mortgage to an Expat mortgage as I now live overseas. Very glad I chose John Charcol to manage this as Oliver who managed to find me the deal was thorough and ver... See more

We recently used Louise Hart through John Charcol as first time buyers and she was brilliant. Louise went through all of our options with us when we were considering properties and helped us make an i... See more

This was my first time using John Charcol and my adviser Ian Johnson gave me confidence right from the start. Always prompt and professional, he listened to my needs and was able to source a great r... See more

Overall, the experience has been incredible, and made simpler than I once thought, but that is truly down to Leanne Dewey putting up with my many questions, she has been amazing and pateint. Explainin... See more

Michael Alberts guided us with very thorough advice throughout the entire mortgage and re-mortgaging process. He gave us a great deal of his time. And without him, I can’t imagine it would have been a... See more

We dealt with a really knowledgeable, helpful and responsive partner who was able to save us £1500 on our remortgage compared with the deal offered directly from our existing mortgage provider. His ma... See more

JC has made our mortgage renewal a breeze, and they got us an excellent rate- as they did with our initial mortgage application. I do tend to shop around but staying with JC was a no-brainer especiall... See more

The whole experience with John Charcol has been fantastic. Rebecca McKetty made the whole thing so straightforward, moved things along quickly, and managed to help structure the ideal solution. Would... See more

Absolutely fantastic from start to finish. Daniel found us a mortgage very quickly despite our unique situation and made the whole process as smooth as it could be. I'll definitely be recommending Dan... See more

I had used John Charcol for taking out my initial mortgage and they were my first port of call for remortgaging. The experience was seamless and easy, with a clear check of all available options, with... See more

We couldn't recommend John Charcol enough. Harris has supported us twice now, with our initial mortgage as first time buyers, and recently to remortgage. He's been brilliant at communicating everythin... See more

David Hanson and Meg Jones both went above and beyond to help us find a mortgage ( we're newly retired). David and Meg were with us every step of the way, advising and reassuring. They then... See more

I used broker Penny Ives back in 2018 and 2021. I am currently going through the purchase process again and have of course come back to Penny for another mortgage. Penny is the most efficient and kno... See more

Thomas Hale was incredible from start to finish. Easily one of the best customer experiences we’ve ever had. He made the whole mortgage process feel simple, stress free and totally manageable, we hone... See more

We started our journey of buying a house for the first time back in February, we contacted Georgia Holmes from Charcol to see about getting a mortgage as our situation was far from ideal, as we had... See more

John Charcoal are just brilliant, professional great with communication and a trust that they are finding be the best deal. I couldn't recommend them more highly.

Have liaised with Alvin over the last 2 years to check out mortgage options and he has been very patient. As I was ready to proceed he again provided all the options and made the process as painless a... See more

Couldn't recommend enough! Daniel has been amazing! As someone who is a first time buyer and not sure of the terminology and language commonly used when applying for a mortgage, Daniel made su... See more

A really smooth mortgage renewal from John Charcol. Jess understood our needs and ensured we were on the best deal. We were kept informed at every stage. We will definitely use John Charcol again.

I won’t lie being a first time buyer and buying a house seemed daunting at first but Alvin Rajcoomar and Fiona Allen in particular have made the whole journey a real pleasure. There expertise, advice... See more

We had a buy to let mortgage arranged by Sarah Teff from John Charcol - she was brilliant and I’d thoroughly recommend her. This was a re-mortgage with a lease extension included in the money raise an... See more

My experience was fantastic - a word I rarely use with service providers. I was well informed throughout the process, and kept up to date. My contacts were knowledgeable, experienced, and pushed hard... See more

Exceptional service — helped make my dream a reality! I cannot thank Kristy Patel enough for helping me secure my first home. From the very beginning, she made me believe it was possible and reminde... See more

Jenny and Jessica took extraordinary good care of us from beginning to the end. The transaction was delayed by several months because of complications with the property. When our first offer... See more

The team at John Charcol, including Harry Limburn, Emily Gould and Michael Coman, provided a seamless services. As a team, they were integrated, responsive and clear. They provided us with some great... See more

If everyone worked as hard or as effectively as Molly at John Charcol, the world would be a far calmer, efficient and kinder place. We are first time buyers and have just completed on our property, an... See more

I can’t recommend the services of John Charcol highly enough. Fiona and Sarah have been incredibly helpful and professional throughout the entire process of my remortgage. I first used John Cha... See more

I can’t recommend the team at John Charcoal highly enough. From my very first call with Indrit, I felt genuinely listened to. He took the time to understand my circumstances, explained my options... See more

It’s been around 11 years since Andrew and the team first helped us with a mortgage, and since then he’s supported us through three applications. Each time, Andrew has been professional, understanding... See more

Using John Charcol as our mortgage broker was a really good experience, I would definitely recommend. We needed to remortgage a flat in order to buy a house, with the added complication of non-standar... See more

Really pleased with the advice, responsiveness and professionalism of the team at John Charcol. Michael Coman, Emily Gould and Harry Limburn all made it happen.

Andrew was great from start to finish. He made understanding the process very easy and was always quick to reply to queries, would highly recommend.

We would always recommend John Charcol for being so effective and excellent service! Staff very friendly and polite, helpful, always prompt to answer all our queries. Thank all the team specially Je... See more

William at John charcoal was an amazing help to us, securing our first mortgage. Put our minds at ease at times and also went the extra mile securing us a lower rate a few days before completion.... See more

I had the pleasure of working with Sundeep Rawat at John Charcol, and I cannot recommend him highly enough. He successfully secured two re-mortgages for me at the same time, a process that at tim... See more

Professional service, straightforward application, stress free process all with a friendly approach…. My situation wasn’t straightforward so I thought it was going to be a problem for me to ge... See more

I have been dealing with Andrew N. for a long time and he is always very reactive and find the best deal available in the market. Plus their fees are very competitive. Strongly reccomend!

Nicole was really quick and helpful at re-fixing our mortgage and let me know when the rates were going to increase so that we could lock in the lower rate.

A professional and efficient service, with great communication at every stage. They found a good solution to my unusual mortgage situation and arranged everything with a minimum of fuss.

i had Heidi through John Charcol and honestly as a first time buyer i could not recommend enough! she was so cooperative, always there if i needed help or had any questions and made sure to explain e... See more

Couldn't recommend enough! Thomas Hale has been amazing! Thomas made sure i was knowledgeable and comfortable before applying for my mortgage. Buying a property is stressful on its own, except an... See more

Georgia made it very clear from the onset. She is always updating us about the interest rate and send us a review. She always replies to any correspondence at her earliest convenience. She is excel... See more

I would like to start by saying thank you to Molly for all her help, as she was really efficient through out the process. I would definitely recommend her, and if the opportunity comes up again will d... See more

Outstanding customer service and knowledge Charles Mills provided a professional and knowledgeable service. His response to contact and questions was outstanding. He secured us a mortgage which we... See more

Sergio was a star! We completed on our mortgage mid-September, and Sergio was great, helping us from initial analysis of mortgage offers (given our complex circumstances) all the way through to the b... See more

Our mortgage advisor was extremely responsive and the mortage transfer to the new rate was quick and easy. Exceptional service. Effective outcome. Thanks.

We did our mortgage with John Charcol 5 years ago. Now we did the remortgage. Jenny and Jessica are amazing. They made the all process so easy and smoothly. They are helpful, friendly, knowledgeable,... See more

We recently worked with Jessica, Lily and the team at John Charcol for our remortgage, and once again they’ve been outstanding. Our options were very limited due to a specific situation, but they... See more

We could not have asked for a better mortgage broker. Molly Wilsden went above and beyond, making us feel supported throughout. This could not have happened without her guidance, persistence, and dedi... See more