CBD Guru Reviews 1,133

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

found this company good at first , recent order completely changed that i ordered soft capsule 10mg , I get a phone call which I missed due to being at work , I then noticed I had also recieved a emai... See more

Rated 5 out of 5 stars

Well, delivered quickly! Only been using for 4 days but this oil takes away my heart palpitations, better than taking a propanol pill! I shall be using regular as I’m fed up of anxiety!! No side effec... See more

Rated 5 out of 5 stars

A family member recently had developed a stress induced tic. After seeking advice off Neal he recommended the 20% CBD oil. The oil arrived the next day. After a week of rest and using the cbd oil the... See more

Rated 3 out of 5 stars

recently i decided to order from cbd guru again-but the system is pushing you into buying more,other lines, which confused me- also i persisted a long while with cbd guru for really not much effect,it... See more

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Company details

  1. Pharmacy

Written by the company

Here at CBD Guru we are a fast growing business in the CBD industry with our core values set on quality,open honest transparency and unrivaled customer service. We are partnered with the UK's premier testing facility at Adact Medical so you can rest assured our products are thoroughly tested at each stage to ensure quality and compliance with UK regulations.


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

found this company good at first

found this company good at first , recent order completely changed that i ordered soft capsule 10mg , I get a phone call which I missed due to being at work , I then noticed I had also recieved a email saying they were out of stock and they could send a diffrent product, I replied as I didn't want the higher strength no reply from them.and they sent the product I didn't want , will not shop.with this company again

September 4, 2025
Unprompted review
Rated 4 out of 5 stars

Always very prompt to dispatch

Have been buying the CBD gummies for a while now and they are great, however I have docked a star this time as I don't like the pouches they are now sent in, just not convenient to pop on the bedside table any more, would be nice to have a choice between a bottle or pouch.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

This company scams people's next day…

This company scams people's next day delivery and doesn't deliver on time or offer a refund on the postage.

Then they respond via email or telephone with the most abrasive / abusive way possible.

Also horrible cheap quality products.

AVOID!!!

June 5, 2025
Unprompted review
CBD Guru logo

Reply from CBD Guru

Good afternoon, You have not purchased from us previously and have not received your first order from us yet due to delayed delivery with the courier service so please do not leave false reviews about our products. We use the highest quality ingredients which are all lab tested and certified.

This customer emailed with regards to a late delivery, the customer was rude and abusive on the phone to staff members and swore and used derogatory language. An order was placed on Tuesday 03 June at 12:03am and was despatched on the 4th of June due to our courier service not turning up for collection on the 3rd and is showing an estimated delivery of today. Yodel have until 9pm at night to deliver. Majority of our customers have been understand about this however instead of politely emailing about the order he was rude and demanded a refund because of the delay when it was explained we could not offer this and we were still in the terms and conditions time frame a bad review was threatened followed by an abusive phone call.

Our positive reviews speak for themselves.

Rated 1 out of 5 stars

Is anyone answering calls ?

Is anyone answering calls ?
Tried several times now.
Oder says completed, not received anything.

April 30, 2025
Unprompted review
CBD Guru logo

Reply from CBD Guru

Good Afternoon Alison, We have not received any phone calls today while we have been available. What time did you call and what number? Unfortunately i am not at my desk 100% of the working day so may miss a phone call from time to time. Have you tried emailing us at info@cbd-guru.co.uk.

I can see you placed an order with us on 26th April, as per our delivery terms all orders placed after 3pm or on a weekend/bank holiday are despatched the next working day. In this case your parcel was despatched at 17:07 on 28th April and tracking is showing the estimated delivery for today as per the 48hr shipping you chose at check out. Yodel can delivery up to 9pm at night.

Many thanks,
CBD Guru

Rated 1 out of 5 stars

100 quid for unusable oils

Received 3 bottles of CBD oil which were all heavily crystallised and unusable.
Was offered a replacement for which I waited weeks. When it arrived it was in the same state as the previous order- unusable.
Never again.

February 28, 2025
Unprompted review
CBD Guru logo

Reply from CBD Guru

Good Morning Mark, It is unfortunate you feel this way however due to dips in temperature and cold weather Isolate can crystalise. We did inform you with this information, provided steps to resolve the crystallisation and sent out replacements at your requested which we did advise the replacements may arrive crystalise, although our manufacturing facility is temperature controlled and we keep our oils at room temperature we unfortunately cannot control outside weather conditions and the conditions within courier vehicles. This is an occurrence that can happen and is out of our control. We suggested methods in which you can heat the oils to reduce the crystallisation and offered a refund.

CBD isolate crystallizing in cold temperatures is a normal occurrence because when exposed to low temperatures, the CBD molecules in the isolate become less soluble and tend to clump together, forming visible crystals; essentially, the cold temperature triggers the crystallization process, allowing the pure CBD to separate from any remaining solvents.

On this occasion this is out of our control and is a natural occurrence from the natural ingredients we use.

Kind regards,
CBD Guru

Rated 1 out of 5 stars

I purchased CBD soft gel capsules…CBD Guru capsules damaged and defective

I purchased CBD soft gel capsules through amazon UK but supplied by CBD Guru. The bottle arrived opened, no safety or hygiene seal which is standard for health products or medications. The bbf date is 2 weeks away for a month supply bottle. The bottle is damaged. I contacted both amazon and CBD Guru but got nowhere and was told they have a 'no returns policy' for this item. Shocking when it's a health product that is expensive and all health products and medications are required to be sealed. Shockingly bad customer service from both companies. I will never use again and warn others not to buy CBD Guru items, buy from a reputable source.

January 16, 2025
Unprompted review
CBD Guru logo

Reply from CBD Guru

Good Afternoon Caro, We do offer returns, exchanges and refunds on all of our products that are purchased through us. We pride ourselves on our customer service. Unfortunately it is Amazon who requires the review above as they are the seller of our product and supplier we are the manufacturer. We sell to Amazon as our customer in bulk and they are responsible for their stock rotations. Our products are made to order and have a 2 year 2 month best before date which is different from a use by date. I am disappointed you are not happy with our customer service due the information we provided you which as per the Consumer Rights Act it is the sellers responsibility to refund or replace items as the contract of sale is between Amazon and yourself.

Many thanks,
CBD Guru

Rated 5 out of 5 stars

A family member recently had developed…

A family member recently had developed a stress induced tic. After seeking advice off Neal he recommended the 20% CBD oil. The oil arrived the next day. After a week of rest and using the cbd oil the tics calmed down and now rarely occur.
Good customer service I recommend this company .

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

I bought some gummies years ago but…

I bought some gummies years ago but unsubscribed when the emails came in too much . They still send emails. You unsubscribe again and then it stops for a while a then 6 months later you start getting emails again . For this reason I would not recommend or use again .

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

One of the best

I have been using CBDGuru 30mg Gummies. Perfect for me!
Good value and nicely relaxing.
Overall, service has been excellent. Well done.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Chill out

Been on the gummies for a few weeks now and they are a game changer I’m so much more more chilled out in my everyday life. Just recently trying the peach rings which are incredibly good. Think I’ll be trying most of the range they have on their website

July 29, 2024
Unprompted review
Rated 3 out of 5 stars

recently i decided to order from cbd…

recently i decided to order from cbd guru again-but the system is pushing you into buying more,other lines, which confused me- also i persisted a long while with cbd guru for really not much effect,its a good price, but i am willing to pay more, for more help !btw-i wonder where sellers source their supplies-from same place or make their own?

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

CBD Oil review

I’ve been taking this for a couple of weeks now and can tell a big difference. It’s helped with my fatigue and energy and I feel better for taking it

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

First time trying amazing experience

Never tried oil before this was recommended by a friend it is great stuff I no longer have swollen ankles and I do feel a lot better than I did also sleeping better the service was prompt and we were in touch till the product came also Nicky sent instructions of how to use it very helpful I will be purchasing again

June 26, 2024
Unprompted review
CBD Guru logo

Reply from CBD Guru

Hi Pat, That's great to hear! We're so happy to hear that you've been feeling the benefits of our products. Thank you for such a great review.

Rated 1 out of 5 stars

Fake gummies

I bought some gummies from this company through Amazon and has a new starter with them I thought I would buy a lower dose. I am only supposed to have 3 gummies a day.. I actually took more thinking there not working..I have taken well over the dose..still no change..I'm still in the same pain as I was before I took them...I definitely think these are fake...

June 5, 2024
Unprompted review
CBD Guru logo

Reply from CBD Guru

Good morning Annie,

If you would like to contact us at info@cbd-guru.co.uk or alternatively call us on 01724706610. We would love help resolve any issues or queries you may have.

Kind regards
CBD Guru

Rated 1 out of 5 stars

Totally untrustworthy company

Totally untrustworthy company, shady business to say the least!

April 17, 2024
Unprompted review
CBD Guru logo

Reply from CBD Guru

Good Afternoon,

If you would like to contact us at info@cbd-guru.co.uk or alternatively call us on 01724706610 and we will help resolve any issues.

Kind regards
CBD Guru

Rated 5 out of 5 stars

Great

Well, delivered quickly! Only been using for 4 days but this oil takes away my heart palpitations, better than taking a propanol pill! I shall be using regular as I’m fed up of anxiety!! No side effects yet fingers crossed!!

April 30, 2024
Unprompted review
Rated 1 out of 5 stars

In my experience this is SCAM.

In my experience this is SCAM.
Oil CBD the strongest one doesn’t do nothing. I was trying 10%,20% CBD from company bless CBD and always notice many things how that CBD work. Well but CBD guru the strongest 50% do absolutely nothing. One thing more, mark my words - soon this company not gonna existed, just look what promotion they have. How they can give you two bottles extra if u buy one?. Cause this is normal practise for company who reach the level of end, they want sell all stuff what they have to disappear or change name company. Not recommended, they lie about refund but after that they want “unopened” bottle back. How?. How I can now if product is good without opened?. I will make sure everyone know the true. CBDguru sucks. Please buy from anywhere just not from them.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

Does not work for me.

These "Gummies" are having literally no effect on my insomnia at all. I take 1 to 3 every night, and my insomnia is literally the worst it has ever been.

March 28, 2024
Unprompted review
CBD Guru logo

Reply from CBD Guru

Good afternoon, we are sorry to hear you feel this way, if you would like to contact us at admin@cbd-guru.co.uk or alternatively call us on 01724706610 we would be more than happy to discuss alternatives and help aid and advise you.
Kind regards
CBD Guru

Rated 1 out of 5 stars

Contradictory, misinformation.

Telephone representative provided me with misinformation, which has been contradicted via email communications by Cbd Guru administration. They told me via telephone that my order would arrive next day, if not, it would arrive within 48hours at the latest. Items did not arrive until 72hours later. Requested refund for delivery charge and was denied, irrespective of the misinformation provided by the telephone representative. Disgusting and unethical.

February 1, 2024
Unprompted review
Rated 1 out of 5 stars

Not healthy

I buy the cbd gummies but those stuff is not healthy because the huge amount of sugar and another toxic ingredients in the product make them completely unhealthy

September 24, 2023
Unprompted review

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