100 quid for unusable oils
Received 3 bottles of CBD oil which were all heavily crystallised and unusable.
Was offered a replacement for which I waited weeks. When it arrived it was in the same state as the previous order- unusable.
Never again.
Reply from CBD Guru
Good Morning Mark, It is unfortunate you feel this way however due to dips in temperature and cold weather Isolate can crystalise. We did inform you with this information, provided steps to resolve the crystallisation and sent out replacements at your requested which we did advise the replacements may arrive crystalise, although our manufacturing facility is temperature controlled and we keep our oils at room temperature we unfortunately cannot control outside weather conditions and the conditions within courier vehicles. This is an occurrence that can happen and is out of our control. We suggested methods in which you can heat the oils to reduce the crystallisation and offered a refund.
CBD isolate crystallizing in cold temperatures is a normal occurrence because when exposed to low temperatures, the CBD molecules in the isolate become less soluble and tend to clump together, forming visible crystals; essentially, the cold temperature triggers the crystallization process, allowing the pure CBD to separate from any remaining solvents.
On this occasion this is out of our control and is a natural occurrence from the natural ingredients we use.
Kind regards,
CBD Guru