Castle Green Homes Reviews 291

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being informative, friendly, and supportive throughout the entire home-buying journey. Consumers appreciate the team's patience in answering questions and addressing concerns, making the process smooth and stress-free. People highlight the exceptional customer service, noting that staff members often go above and beyond to assist them. The location of the properties is also a significant positive point for reviewers. Consumers express satisfaction with the quality of service provided, emphasizing the company's ethical approach. Reviewers appreciate the prompt action taken to resolve any issues, further solidifying their positive experiences with the company.

Based on these reviews

Rated 5 out of 5 stars

We are so impressed with the Castle Green homes at Bridgewater View in Daresbury! The show homes are beautiful, the quality of the build is excellent and it’s clear they are creating a wonderful c... See more

Company replied

Rated 5 out of 5 stars

While our first visit at Llys y Coed was disheartening and made us feel we couldn't afford a home on the estate, meeting Rhianna on a subsequent visit was a turning point; she was absolutely invaluabl... See more

Company replied

Rated 5 out of 5 stars

Hilary and Sally at Castle Green have been amazing! They spent a lot of time and effort helping us with our new home, always answering our questions and making everything feel easy. Nothing was ever... See more

Company replied

Rated 5 out of 5 stars

I’m a first-time buyer and I can’t thank Hilary at Bridgewater View enough for all her support throughout the process! From introducing me to the mortgage broker and solicitor to guiding me through... See more

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Rated 5 out of 5 stars

We had been looking for a new build property for some months visiting many developers. The moment we visited Llys Y Coed in Wrexham we knew we had found our new home. Carol and Heather could not have... See more

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Rated 5 out of 5 stars

Hilary and Sally at Castle Green have been truly fantastic! They were patient, informative, and always ready to help, making the whole process of getting our new home smooth and stress-free.

Company replied

Rated 5 out of 5 stars

My partner and I went to visit Kelly at Rossett today, and WOW. We were both skeptical about a new build as we’d always had in our heads about a renovation project and our minds have definitely been c... See more

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Rated 5 out of 5 stars

We would highly recommend Castle Green. Our move took from February to August, we was waiting on solicitors to hurry up instead of dragging there feet. The sales office ladies were absolutely amazing... See more

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Rated 5 out of 5 stars
Verified

Stunning showhomes, and the rooms were all of good proportions. The location is also excellent, close to motorway links and town centres for shopping etc. Sales team were very helpful and attentive an... See more

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Rated 5 out of 5 stars

After reserving a Marlow at Woodland Manor in Congleton, I was informed of the Marlow show home at Llys y Coed. I visited this site and was met with Heather and Carol, they were both very welcoming an... See more

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Rated 5 out of 5 stars

Thank you so much for all Castle Green Teams especially Carol and Heather for making our drem home ,thanks for your help and support.The solocitors are really fast and great,builders are great as well... See more

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Rated 5 out of 5 stars

The sales staff are so helpful and friendly, a breath of fresh air compared to other home builders in the area. Nothing is too much trouble. No pressure when looking round the show homes and not... See more

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Rated 5 out of 5 stars

Thank you so much to all of the team for their excellent support. Purchasing our new home through Castle Green has been a very exciting process. Fiona, Kelly, Sian and Venita have all been exceptional... See more

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Rated 5 out of 5 stars

We are still part way through the process of buying our new home. So far, the team have been extremely helpful and supportive. Any issues that have arisen have been dealt with well in particular, Fion... See more

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Rated 5 out of 5 stars

I don't often leave a review but feel this is needed. I am currently liaising with Carol at the Wrexham Site for Castle Green. From the moment I stepped in to the office I have been given first class... See more

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Rated 5 out of 5 stars

Kirsten and Kelly at Castle Green Rossett provided us with an excellent experience during our negotiations for a new home. They were friendly and helpful throughout the whole process and always respo... See more

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Rated 5 out of 5 stars

I've had a great experience with castle green homes. We moved onto the Bridgewater view development and had dealt with Hilary and Sally through the process. Both were very friendly and accommodating.... See more

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Rated 5 out of 5 stars

Hilary and Sally have been great at Castle Green. They have been very helpful and informative and nothing is to much trouble for them. The development looks fantastic and we can't wait to move in to... See more

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Rated 5 out of 5 stars
Verified

Ellis was brilliant from the very begining Very helpfull and knowledgeable Loved the development and the different property design This is right at the top of my list to move in too

Company replied

Rated 5 out of 5 stars

Just moved into our new home about 2 weeks ago.The team at Castlegreen Rhosrobin have been superb from the sales office to the management and trades on site.Nothing ever to much helpful throughout the... See more

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Rated 5 out of 5 stars

We had a great experience with Castle Green. From the start Donna and Bianca from the sales team were friendly and nothing is ever a problem and always handled in a professional manner. The builders... See more

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Rated 5 out of 5 stars

The staff at orchard place have been extremely supportive and helpful throughout our process. Always going above and beyond by keeping on top of our journey. We wouldn’t hesitate to recommend and can’... See more

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Rated 5 out of 5 stars

The support provided by Sally and Hilary has been great o er the past couple of months. They have been professional and patient with me as things as will all house moves go up and down. Great knowledg... See more

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Rated 5 out of 5 stars

Castle Green made the whole experience of buying a home easy and pain free. Donna, our Sales Associate was exceptional. She kept in touch throughout the whole 2.5 weeks it took between reserving our... See more

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Rated 5 out of 5 stars
Verified

We have just reserved a property at Llys Y Coed Carol has been extremely helpful and made it a easy process thank you Carol.

Company replied

Rated 5 out of 5 stars

Big thanks to Sally and Hailey for their help throughout the process of purchasing our home at Castle Green. My wife and I had quite a few questions along the way, and they always responded patie... See more

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Rated 5 out of 5 stars

We are wanting to purchase a Castle Green home but are waiting for a particular plot to be released. Your staff are so informative, friendly, incredibly supportive and a credit to Castle Green.... See more

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Rated 5 out of 5 stars

We had some snagging issues that needed rectifying in our home, we contacted Sarah at Castle Green Homes who arranged for Alex to visit and rectify. Alex attended today 6.6.25 as planned, he has... See more

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Rated 5 out of 5 stars

We’ve been really happy with the service from Castle Green from start to finish. The process was smooth, the team were professional and approachable, and any concerns we had were dealt with quickly... See more

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Rated 5 out of 5 stars

Moving internationally is not easy. Castle Greens team have really helped us. They’ve been flexible with our circumstances, worked with us by sending photos and doing zoom calls when we couldn’t be on... See more

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Rated 5 out of 5 stars
Verified

Kelly at Trevalyn Place is extremely professional, very patient and so helpful doing her very best to reduce stress and provide the much needed finer detail. Kelly is a credit to your organisation

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Rated 5 out of 5 stars

From the reservation to post completion the team at Trevalyn Place have been excellent, great communication and have handled issues professionally. Kirsten, Kelly and Heather have kept us updated on... See more

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Rated 4 out of 5 stars

Moved into out home around 4 months ago, it has been a good experience with no major issues. Few snags but all sorted in good time. Good sales experience when going through the process with being firs... See more

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Rated 5 out of 5 stars

Really helpful team at Castle Green Development. All questions have been answered and explained thoroughly. I have had a really positive experience and I’m looking forward to the completion of my ne... See more

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Rated 5 out of 5 stars

Visited Woodland Manor and dealt with Rhianna and Ellis, they were super friendly and really helpful. Looking to buy in the future and will be back to Woodland Manor. Lovely development.

Company replied

Rated 5 out of 5 stars

From the very beginning of the process of buying a new home the Castle Green team at Rhosrobin have been excellent. The process in reservation, exchange of contracts and completion were explained... See more

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Rated 5 out of 5 stars

Excellent, professional and friendly sales team, most recently Kelly and Kirstin. The whole process was very simple and we were supported well throughout!

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Rated 5 out of 5 stars

Buying my first home was made easy, quick and stress free. Loved dealing with Ellis and Rhianna at Castle Green Homes . Incredibly helpful with everything I needed. Olivia

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Rated 5 out of 5 stars

Castle Green have been very helpful and supportive to us as a family purchasing a new home. We can’t fault the support they have offered. So far we would highly recommend them. Thank you to the team a... See more

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Rated 5 out of 5 stars

We recently purchased a home from Castle Green. We were moving back to the uk from the USA and so the move was quite complicated. Castle Green were very helpful and supportive throughout the process.... See more

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Rated 5 out of 5 stars

My partner and I have just reserved a house and would like to give a big shout out to Rhianna and Ellis (Woodland Manor) who have been extremely helpful with the process and we couldn't be more gratef... See more

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Rated 5 out of 5 stars
Verified

The show house was amazing the lay out and detail The Advisor was so helpful and really went out of her way to assist

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Rated 5 out of 5 stars

Very prompt action by Castle Green to remedy a small issue. Carl attended and did a fantastic job. Wouldn’t know he’d been. Highly recommend

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Rated 5 out of 5 stars

Technician Carl is an exemplary employee for Castle Green, he carries out any repairs with care and consideration. Leaving any working space clean and tidy.

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Rated 5 out of 5 stars

Rhianna and Ellis were a dream. They were both so knowledgeable and professional. The show homes were amazing and by far the best we've seen.¹

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Rated 5 out of 5 stars

I recently was at Woodland Manor for my reservation, Ellis and Rhianna were fantastic support and extremely helpful throughout the process. It gives me confidence going forward and I’m very excited ab... See more

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Rated 5 out of 5 stars

We’ve bought our first home through Castle Green at Woodland Manor, and we couldn’t be happier with the experience from start to finish. As first-time buyers, we had a lot of questions and (admit... See more

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Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The staff are very receptive

The staff are very receptive, extremely helpful, friendly yet very professional.
The homes I viewed were up to a high standard and very inviting.
Would definately recommend

October 20, 2025
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Reply from Castle Green Homes

We're happy to hear that our team's professionalism and helpfulness made a positive impression. Thank you for recommending us!

Thanks, Team CGH

Rated 5 out of 5 stars

Donna & Bianca 'Above & Beyond' for Sales, a special Thank You

My husband and I are in the process of purchasing a plot at 'Orchard Place' Thornton. The assistance, assurance and support we have both received from 'Donna and Bianca' has been amazing. From selling our house and making the decision to purchase our plot. We have received a highly professional service, excellent support with every step of each transaction made. I recommend 'Castle Green' properties to any buyer, for their commitment to ensuring that the customer is treated bespoke.
We cant thank 'Donna & Bianca' enough for making our journey, easier, enjoyable and most of all, 100% supportive. Their knowledge for sales and dealing with the customer makes the experience as stress free as possible.
Thank you from us both sincerely, Marie & Mike.

October 27, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much, Marie and Mike, for your wonderful feedback. We’re delighted to hear that your experience at Orchard Place has been such a positive one. Donna and Bianca will be thrilled to know their support and dedication made the process smooth and enjoyable for you both. Wishing you every happiness as you move forward with your new Castle Green home.

Thanks, Team CGH

Rated 5 out of 5 stars

Hilary a great ambassador for Castle Green

We are so impressed with the Castle Green homes at Bridgewater View in Daresbury! The show homes are beautiful, the quality of the build is excellent and it’s clear they are creating a wonderful community.

We want to give a special thanks to Hilary, who has been incredible throughout the process. She has guided our son, a first-time buyer, every step of the way with patience, support and expert advice. Nothing has been too much trouble and her help has made the whole experience so much easier and enjoyable.

We couldn’t be happier and can’t wait to see our son settle into his new home!

October 25, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your wonderful feedback. We’re thrilled to hear that Hilary has provided such exceptional support and guidance. It’s great to know your son’s experience as a first-time buyer has been positive, and we wish him every happiness as he settles into his new home.

Thanks, Team CGH

Rated 5 out of 5 stars

Amazing first-time buyer experience at Bridgewater View, Daresbury

I’m a first-time buyer and I can’t thank Hilary at Bridgewater View enough for all her support throughout the process! From introducing me to the mortgage broker and solicitor to guiding me through choosing my home, she has been incredibly patient, knowledgeable and supportive. She’s made every step so much easier to understand and has given me all the information I needed to feel confident in my decisions.

Today, I even got to pick out my kitchen and bathrooms. I’m so excited and can’t wait to move in! Thank you, Hilary, you are an absolute star!

October 26, 2025
Unprompted review
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Reply from Castle Green Homes

We're happy to hear that the support you received throughout your first-time home buying experience was so helpful! It's great to know that the guidance made each step easier and gave you confidence. We appreciate your positive feedback and hope you enjoy your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Hilary and Sally at Castle Green Make Everything Easy!

Hilary and Sally at Castle Green have been truly fantastic! They were patient, informative, and always ready to help, making the whole process of getting our new home smooth and stress-free.

October 26, 2025
Unprompted review
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Reply from Castle Green Homes

We're happy to hear that the team's support made getting your new home stress-free. Thank you for sharing your positive experience with us!

Thanks, Team CGH

Rated 5 out of 5 stars

Fantastic service from Hilary and Sally!

Hilary and Sally at Castle Green have been amazing! They spent a lot of time and effort helping us with our new home, always answering our questions and making everything feel easy. Nothing was ever too much trouble for them.
The development looks fantastic, and we can’t wait to move in. A big thank you to the whole team, including the solicitors and builders, for making our dream home a reality!

October 1, 2025
Unprompted review
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Reply from Castle Green Homes

We're happy to hear that your experience at Castle Green has been amazing! It's great to know that the team's support made your new home purchase feel easy. We appreciate your kind words and wish you happiness in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Llys y Coed…

While our first visit at Llys y Coed was disheartening and made us feel we couldn't afford a home on the estate, meeting Rhianna on a subsequent visit was a turning point; she was absolutely invaluable. Any post-move issues were resolved swiftly, thanks to Gethin, the Site Manager, and his dedicated team, who have been exceptional. We’re impressed that even a year later, Castle Green is still quick to resolve any minor concerns. We wouldn't hesitate to buy from them again.

October 25, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for taking the time to share your experience. We're delighted to hear that the team at Llys y Coed made such a positive difference to your journey. We really appreciate your kind words and recommendation.

Thanks, Team CGH

Rated 5 out of 5 stars

Llys Y Coed Wrexham

We had been looking for a new build property for some months visiting many developers. The moment we visited Llys Y Coed in Wrexham we knew we had found our new home. Carol and Heather could not have done more for us and more than exceeded our expectations. We live 200 miles away so visiting isn’t always easy. They even took photographs and sent them to us to help us to make sure we were happy with our decisions. Nothing was too much trouble and really appreciated.
We would also like to thank Darren and Gethyn for answering our many questions as first time new build buyers they both were very helpful.

October 21, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your wonderful feedback! We’re delighted to hear that your experience at Llys Y Coed has been so positive. It’s fantastic to know that the team were able to make the process smooth and enjoyable. We hope you’re settling in nicely and enjoying your new home!

Thanks, Team CGH

Rated 5 out of 5 stars
Verified

Very helpful and informative

Very helpful and informative

October 20, 2025
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Reply from Castle Green Homes

We appreciate you taking the time to share your positive experience with us! We hope to see you again soon.

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Castle Green

Hilary and Sally have been great at Castle Green. They have been very helpful and informative and nothing is to much trouble for them.
The development looks fantastic and we can't wait to move in to our new home.

October 21, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you for your wonderful comments! It’s great to hear that Hilary and Sally have made your experience such a positive one. We’re so pleased you’re happy with the development and can’t wait to welcome you to your new home soon!

Thanks, Team CGH

Rated 5 out of 5 stars
Verified

Very pleasent experience

Ellis was brilliant from the very begining
Very helpfull and knowledgeable
Loved the development and the different property design
This is right at the top of my list to move in too

October 20, 2025
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Reply from Castle Green Homes

Thank you for your kind words! We’re so glad you had a positive experience and enjoyed visiting the development. It’s wonderful to hear your feedback and we hope to see you again soon!

Thanks, Team CGH

Rated 5 out of 5 stars
Verified

We have just reserved a property at…

We have just reserved a property at Llys Y Coed Carol has been extremely helpful and made it a easy process thank you Carol.

October 12, 2025
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Reply from Castle Green Homes

Thank you so much for your lovely review! We’re delighted to hear that you’ve reserved at Llys Y Coed. Carol will be thrilled to know she made the process easy for you!

Wishing you all the best as you take this exciting next step, and we’re here if you need anything along the way. 🏡✨

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Execellent

Thank you so much for all Castle Green Teams especially Carol and Heather for making our drem home ,thanks for your help and support.The solocitors are really fast and great,builders are great as well.Thank you all .

October 20, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your kind words! We’re thrilled to hear you’re happy with your new home and that the team were able to support you throughout the process. We’ll be sure to pass on your comments. Wishing you the best in your new Castle Green home!

Thanks, Team CGH

Rated 5 out of 5 stars

Castle Green Rossett

My partner and I went to visit Kelly at Rossett today, and WOW. We were both skeptical about a new build as we’d always had in our heads about a renovation project and our minds have definitely been changed. Kelly was absolutely fantastic, answered all our questions and really put our minds at ease! We can’t wait to have our castle Green home!!

October 19, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for sharing your experience. We’re delighted to hear that your visit made such a positive impression and that Kelly was able to answer your questions and put your minds at ease. We can’t wait to welcome you back!

Thanks, Team CGH

Rated 5 out of 5 stars
Verified

Stunning showhomes

Stunning showhomes, and the rooms were all of good proportions. The location is also excellent, close to motorway links and town centres for shopping etc. Sales team were very helpful and attentive and answered all our queries with the house type we were interested in and also the future building schedule on the estate

October 18, 2025
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Reply from Castle Green Homes

Thank you for taking the time to share your feedback. We’re so pleased to hear you were impressed with the showhomes, the location and the support provided by the sales team. Your comments are really appreciated and will be shared with the team.

If we can assist further, please feel free to get in touch.

Thanks Team CGH

Rated 5 out of 5 stars

sales staff are so helpful

The sales staff are so helpful and friendly, a breath of fresh air compared to other home builders in the area.
Nothing is too much trouble.
No pressure when looking round the show homes and not rushed.
Great experience and highly recommended.

October 15, 2025
Unprompted review
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Reply from Castle Green Homes

We're so happy to hear that our team made your experience so positive! It's great to know you felt supported and comfortable during your visit. Thank you for your recommendation!

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Buying my first home was made easy

Buying my first home was made easy, quick and stress free. Loved dealing with Ellis and Rhianna at Castle Green Homes . Incredibly helpful with everything I needed.
Olivia

October 1, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely feedback! We're delighted to hear that your first home purchase felt easy and stress-free. Ellis and Rhianna will be thrilled to know they made such a positive difference to your experience.

Wishing you many happy years in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars
Verified

The show house was amazing the lay out…

The show house was amazing the lay out and detail The Advisor was so helpful and really went out of her way to assist

October 14, 2025
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re so pleased you were impressed with the show home and layout, and it’s great to hear our advisor made such a positive impression. We really appreciate you taking the time to share your experience!

Thanks, Team CGH

Rated 5 out of 5 stars

Woodland Manor 5*

We’ve bought our first home through Castle Green at Woodland Manor, and we couldn’t be happier with the experience from start to finish.
As first-time buyers, we had a lot of questions and (admittedly) some nerves, but the team were friendly, supportive, and always happy to explain things clearly. We reserved our plot very early on, before there was any sales presence on site. While this did mean that it was occasionally difficult to get answers to some of our questions early in the process, we really appreciated the support we received – especially from Rhianna and Ellis. They always made the effort to respond promptly via phone or email and kept us as informed as possible, even when things were still in the early stages.
Upon completion, we were introduced to both Ryan (Site Manager) and Goff (Assistant Site Manager), and their customer service and attentiveness has been nothing short of incredible. The quality and finish of our house is amazing. While we did have a few snags – which are to be expected – they were extremely minor, and now, one month on, nearly all of them have been completed. Nothing is too much for Goff; even small things have made a big difference to how supported we’ve felt. From arranging skips for our rubbish when the bins were delayed, to regular communication & check-ins at our house just to see how we’re getting on. We also still receive check ins from Rhianna and Ellis in Sales, and it’s this kind of care that really stands out.
Now that we’re in, we’re so pleased with the home and the wider development. It’s clear that a lot of thought and care has gone into both the design and the customer experience both during sales, and after. As first-time buyers, we couldn’t have asked for a better journey overall.
We’d definitely recommend Castle Green to others looking for a well-built, thoughtfully supported new-build experience.

October 15, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your wonderful review. We're delighted that your first homebuying experience at Woodland Manor has been so positive. It’s great to hear that the team made you feel supported from reservation through to move-in, and that you're happy with the quality and care you've received. We really appreciate your recommendation and wish you many happy years in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Show Home at Llys y Coed

After reserving a Marlow at Woodland Manor in Congleton, I was informed of the Marlow show home at Llys y Coed. I visited this site and was met with Heather and Carol, they were both very welcoming and super helpful. They walked me through the show home explaining the features and I’m now so excited to get my keys. They’re a credit to the Castle Green Homes!

October 12, 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for sharing your experience! We're delighted to hear that visiting the Marlow show home at Llys y Coed has made you even more excited for your new home at Woodland Manor.

Heather and Carol will be thrilled to know their warm welcome and guidance made such a positive impression. We wish you every happiness in your new Marlow!

Thanks, Team CGH

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