Biteable Reviews 1,108

Biteable advertised they were having a 66% off sale and I purchased the monthly pro plan (33 usd) and got charged the full amount (99 usd). I contacted customer support and they told me the 66% discount only applied to yearly plans even though on their page it clearly stated that I was getting a 66% discount with the monthly plan. This made me very upset and I asked for a full refund and they decided to partially refund me to "respect" the discount. I told them I didn't want to buy their service anymore so they "refunded" me the remainder. I check my bank statement and I have 2 charges, one for 99 usd and the other one for 33 usd. They tell me that it might be the way my bank works and that I have to wait 3-10 business days to see the refund. I got an email on the 4th day saying that I had gotten the refund and I check my account and I only have 33 usd refunded, still missing 99 usd. I contact them and they say they don't have a second charge registered to their account and in their record they have already refunded the 99 usd. 8 business days have passed already and I hope that by day 10 I have my money back. This has been a really bad experience, I wanted to purchase their service but I thought it was very expensive, so when I saw the sale I decided to give it a try but I regret it so much. Please be clear with your advertising. And please refund my money. Thanks

Incredibly easy to use and really speeds up our workflow for us and clients. Making videos with transitions and motion graphics is ridiculously time consuming and doesn’t scale well for a marketing company. Biteable is a breeze to use and saves hours of time with great results.

I love Bitable! I’ve been sharing it as a hidden gem secret with every business partner that I communicate with. The customer service is some of the best that I have encountered. The service is warm, friendly, and doesn’t feel like a forced auto-bot response. We recently outreached around a billing question and got fantastic service at ever level of support.

The product is also constantly evolving and getting better, which makes it an incredible value. I can’t say enough positive things!

This is the best website for video editing or making.

It's ok. the team was very helpful, and the response time was fast, however many features failed me. Eg. the fact that you can't add 2 music tracks unless you pay 250 dollars! the editing process is smooth, and the prices are not.

Great templates. Many restrictions, even at over $500 a year! Simple features such as brand kits and being able to change colors of objects are heavily restricted. This tool would be so much better if their pricing wasn't so pushy to upgrade to the highest plan. The experience at the middle tier plan is almost like I'm a free trial user because of how much is off limits.

More customization needed. Need the ability to align images/text. Command Z to undo would be nice. Adding images can be simpler. Just add a [+] in the side navigation to add image. Or drag and drop an image in.

Thank you so much, Mawar, Wira, and Emmanuel for the quick and friendly customer support. They solved my issue so so quickly.

Overall fab video platform and the great customer support is a bonus:)

Very efficient, responsive and helpful service and a fantastic platform to use.

Really easy to use and provides lots of resources

Biteable is a great idea but in practice there are a lot of limitations. You can't copy slides from one of your projects to another, or even within your video. When you rename your video with a different name you irretrievably lose all your changes. Tasks with animations in that would take 20 minutes in PowerPoint can take half a day to create. Please Biteable, just give us some kind of copy and paste function and everything will be much better.

I have been a paying customer for a few years now. I used a lot. Biteable Lite was perfect for amateurs. Why not leave it for those that pay?
Why not leave old videos and the ability to edit them in Pro?
No good to me now, I will be canceling my subscription.

They canceled my membership, I was pay $89 per year and I'm an old customer, the last annual payment it refused two times, and then they cancel my old payment and I have $99 per month!!! instead of per year!!
I tried with them, but no way to back to my old plan ..

- And they removed lite version with no reason, and yes it was have two big problems, but it was nice.
- Arabic language is an issue most of times.

Excellent platform. Great templates to use. Also awesome to have tracks to choose from. Very intuitive MOSTLY; trying to change layout of a scene seems to be a TAD less intuitive but overall great and exactly what we need for some promo video.

The initial sign up info looked good but once I'd started my timeline and video design I discovered you can only upload one single audio clip per video, so had to switch to powtoon software mid project.
Ok for those wanting to make short teasers or explainers but not training e-learrning producers.

Great tool, but still rather clunky to use. Things can go a bit haywire once in a while. I consider the product about 85 percent complete if approaching it from the perspective of someone who is used to things always having certain features and functions working and working smoothly

One aspect that may play a role is 5he quality (speed, latency) of one’s internet connection. I have a feeling that for this tool to work best, it requires a maximum performance network connection, which isn’t always available to nomad workers.

It’s important to state that The features and functions of this tool are absolutely amazing and incredibly good. All of the people who worked on it deserve a big raise. To accomplish what this tool does took some brilliant minds.

Biteable is amazing. I am a technically minded data analyst, not a graphic artist or video editor, and Biteable was exactly what I needed to create professional looking training videos for my team.

There was a massive selection of cool animations, themes, and music to choose from, and the format is very simple and user-friendly. The bottom line is that the animations and themes are extremely good, and really, really easy to use.

I had looked over many different "freemium" versions of other software, and Biteable was by far the easiest to use. I purchased a license to gain access to some of the added features, like custom logo and branding, and to get rid of the watermark from the free version. Plus they add features regularly.

I am pleased to see you still have the branded free account available. I often point out to Biteable's free option to create video's. Good quality and the branding is nice placed into the corner.

just wanted to say for $99 I should have all of the features. I’m a single user and wanted to use the application to finish only one project the price jump to teams is ridiculous. I really wish there was an option for single users to get all of the features but I will stick with my first complaint and that is for $99 I should have access to all of the features. I work for a nonprofit and I paid for this out of my pocket and I am very disappointed and I am very sad that I can’t get my money back.

Biteable has a lot of potential but isn’t there yet to be charging as much as you all do. I ended up switching over to Canva to finish my project. I’m just sad because I didn’t have $99 to waste and now I’m out of my money for a tool that just didn’t work for me. I was excited and then disappointed and now I’m just sad about it.

It is not possible you don´t have a undo button