Bitdefender Reviews 9,667

I have found this to be a good product spoiled by sharp sales practices. If its management was as good as its product, it would not have so many 1 star ratings. It is not possible to activate the product without giving all card details and accepting auto-renewal. They are then free to escalate the renewal price without your consent. Auto-renew can be cancelled but there is no clear way to do that other than wasting time contacting them directly. There is then no clear way to tell if that request to cancel has been carried out. My instruction to remove card details for extra security has still not been done.

Bitdefender has entirely undone any positive sentiment I held for their product with extremely deceptive tactics regarding auto-renewal and pricing.

The Core Issue: The service was set to auto-renew without my explicit consent, and critically, the proposed renewal charge was 42% higher than the price currently advertised to new customers. This predatory pricing strategy for loyal users is unacceptable.

The Obstruction: I immediately attempted to cancel the auto-renewal, but discovered the cancellation option is unavailable within the application. I then tried to cancel via my account portal on a mobile browser, but the crucial cancellation pop-up window failed to display or load correctly, preventing access to the final cancellation button.

Deliberate UI Failure: I moved to my laptop, but the same issue persisted: the pop-up window on the cancellation page did not display the required buttons and would not scroll. As a professional who works in the technology sector, I recognized this as more than a simple bug. I had to manually reduce my Chrome browser's default zoom setting to 75% (Ctrl + Minus) before the cancel button finally became visible and accessible.

I have screen recordings that clearly demonstrate this deliberate obstruction. Given the main Bitdefender application interface works flawlessly, the systemic failure of the only page dedicated to cancelling auto-renewal suggests this is a predatory and deceitful design choice, intended solely to prevent customers from opting out and to force them into an overpriced renewal.

This behavior confirms they prioritize "scamming" existing customers over maintaining consumer trust.

I really like Bitdefender as being a "set it and forget it" type of protection. I recently had renewed but then the automated renewal went through as well. I contacted the payment company and they put in the request to Bitdefender for the refund. It was quickly reversed by Bitdefender and I am still covered by the original payment I made.

The phone call was answered immediately; all questions answered quickly. The whole call lastedn only about 5 minitues.

It was very easy to set up accounts/subscriptions and to install on devices.
Customer service was efficient and they responded in good time to my enquiry.

I am having an issue with what appear to be false positives so contacted Bitdefender Support. The support team responded quickly and are being very meticulous in following this up. They make it very easy for me to generate the reports that they need and to upload them for analysis.
Additional Note:
I have now received a satisfactory explanation regarding the files in question and guidance on avoiding future issues. As such I am very pleased with the support from Bitdefender.

I love the product. I was using a different named product, but decided to go with Bitdefender. I'm so glad I did. There is something that I'm dealing with though. I find that sometimes Bitdefender will shut off my internet connection for whatever reason. It has to be the product as I've never had this situation 'til I installed Bitdefender. I have to restart the computer, then once everything is loaded, I can use the internet. What is the fix?

Bitdefender provides highly effective ensemble of program apps in its various security suites & can be easily setup - per my end-user experience..but the definitive reason I chose Bitdefender’s security suite of apps is due to its EXCELLENT (unbeatable) technical support team & staff! They know their products & the products’ functions (plus are extremely helpful with setup questions if you can’t find the answers you need in their FAQs). Not everyone is tech savvy, it is great to know that there is a company that supplies security apps that accommodate my needs PC/MAC/iOS/Android — best of all they provide a customer support team that CARES to help you resolve any issues with their security program apps in terms an average end-user can understand & apply. Very refreshing to find that their customer support team also replies to your questions & issues in a timely & courteous manner. I’ve NO REGRETS choosing Bitdefender security suite & individual security program apps after purchasing & comparing them (side by side on 2 separate different PCs) with other 2 current top brand personal security suite bundles I purchased last year. Their security suite products (combined program app offerings) are also reasonably priced in comparison to their competitors’ pricing for same type security app bundles. Am not a PC/Mac security expert just an average end-user that depends on maintaining my privacy & internet safety while online. Having the right security apps to protect my Digital Identity & securing my personal data as effectively as possible matters (imo). Thank you.

Is this your worst security? clapping for your job 👏👏👏👏👏👏👏👏👏👏👏
O cant stop my self laughing on you bludy Jokers 🤣🤣🤣🤣🤣🤣🤣🤣
why I'll take help of third party app help to prevent trackers? Because you people no longer have the strength, perhaps you are impotent. why are you care people's sefty and privesy? Even if he is innocent, he has to suffer all kinds of frauds, even if he is capable in every way, he still craves for two meals a day So what, you need to keep your name "so called wrost brand name" and shop keep going? If you had any self-respect, how would a simple hacker dare misuse your name and brand? That's why I called you impotent, because you can't even protect yourself and your name.

I am reviewing my experience of Bitdefender. They provide a very good service (in the background) without me having to do anything extra to access them.

My dear friend, Considering we're talking about security and data protection in the IT environment, I recommend Bitdefender because it combines all the features a user is looking for: security, reliability, excellent customer support, and efficient after-sales follow-up, the likes of which I've rarely seen on the Internet.
To this, you must add—last but not least—a huge variety of plans, designed for all types of users and budgets. In short, Bitdefender not only protects your systems, but also your wallet and your peace of mind. 200% reliable.

REALLY good support: responsive, good follow-up. The product overall is very capable, non-intrusive, easy to use, reasonably priced

I feel overall this is a great program. I have used it now for years. It may have a few quirks here and there, but I
It's still the best program out there. I would recommend it!

⭐️⭐️⭐️⭐️⭐️
A Real User’s Perspective – Bitdefender Deserves Better than 3.6!

I’ve been using Bitdefender for years — across Windows, Android, and iOS — and I can confidently say this rating does NOT reflect the true quality of the product.

Bitdefender’s protection engine is world-class. Independent labs like AV-Comparatives and AV-Test consistently rank it among the top 3 global cybersecurity solutions, not just for virus detection, but for overall system performance and privacy defense.

Many negative reviews here come from temporary issues like license sync or reseller misunderstandings — not from the software itself. Once properly activated through Bitdefender Central, it runs quietly, efficiently, and reliably.

💡 If you value real-time protection, privacy tools, VPN integration, and multi-device support, Bitdefender is one of the most complete and trustworthy solutions available.

I invite everyone reading this to judge it by daily performance, not a few frustrated posts.
Because real defenders know: quality speaks louder than numbers.

— AlFifi_Defender 🇸🇦
“Together we shield smarter.
[Update: October 13, 2025]
Thank you for your kind words — it truly means a lot coming from the Bitdefender Team. 💫
I've always believed that real protection goes beyond features; it’s about consistency, reliability, and trust.
Bitdefender continues to deliver on all three — every single day.

Keep up the amazing work, Team Bitdefender! 🙌
— AlFifi_Defender 🇸🇦
“Together we shield smarter.”

Have you heard of LINUX ?
Wake up Bitdefender ?

Otherwise you Windows monopoly is gonna end !

ok Linux is relatively virus free but that cannot last ?

Customer service is very helpful and resolved any issues I had where the antivirus software wouldn't run custom made scans due to a bug and the issue was resolved within a few days. Would recommend!

Terrific program and customer care support is exceptional.

Excellent choice to protect your PC from viruses nowadays