Sandeep

Difficult Auto-Renewal Disable Process and Disappointing Chat Support:

As a customer who recently switched to Bitdefender after 15 years with a competitor (Norton), my initial experience has been severely disappointing.

The core issue: The auto-renewal process is made intentionally difficult. The official support page for disabling it (answer 29081 on their support site) is incorrect. I was unable to find the specified "My Payments" tab, suggesting the instructions are deliberately misleading or outdated.

I contacted chat support and was connected with Agent Lia E. While Lia E. did eventually disable the auto-renewal for me, the path to getting there was highly frustrating:

Unhelpful Initial Response: When I informed the agent that the instructions were wrong, her initial response was a perfunctory "I wouldn't know why." I felt I was dealing with an apathetic person who was only giving me a rote answer, just going through the motions instead of genuinely engaging in a dialog with a new customer and assuring positive experience going forward.

Lack of Professionalism: After the task was completed, the agent disconnected the chat abruptly without confirming if I was satisfied or even saying goodbye.

Though the auto-renewal is now disabled, the process, the incorrect instructions, and the general quality of the support team leave a very poor impression. Bitdefender's service standards are simply no match for the competitor I left. I hope things improve quickly.

Extensive credit card analysis and reviews. Genuine offers. Overall, my all time go to site for finding the best credit card and bank account offers.

Their website has multiple issues. I am not able to upload document for my visa application. Happening for last 3 days. Below is the response from their customer care:
"We understand that you are facing an issues online.

We are currently experiencing technical difficulties with our websites, which may mean you are unable to view pages, book an appointment or track your application.

We are working as quickly as possible to fix these problems, and apologize for any inconvenience caused.

You can either wait and try again later or contact us on techsupport.india at vfshelpline.com email address."

Tried again multiple times, no progress. How are they even allowed to be in visa application business? Do they care for customer's precious time and especially when it's related to important dates/timelines according to customer's requirement? Pathetic.

PS: Now for this review as well, they'll have dumb response, "Please contact our customer care", which they should understand that I've already done. Do humans work there?

Scrum.org is truly "the home of Scrum". They provide excellent resources, coaching and certifications (one really have to "earn" them) for Scrum & Nexus framework based agile product development practices.

I had the distinct pleasure of attending the classes of Professional Scrum Trainer Mr. Sanjay Saini. His excellent teaching style, openness and coaching helped me to learn SCRUM & improve my knowledge on agile practices and mainly an agile mindset. :-)

I successfully earned PSM1 & SPS certifications and actively practicing Scrum for product development. Thanks again to Mr. Saini & Scrum.org.