Batransfer Reviews 1,001

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the ease of the booking process. Consumers appreciate the punctual and polite drivers, often arriving early and providing assistance with luggage. People also value the cleanliness and comfort of the vehicles, with car seats readily available upon request. Many reviewers have been using the service for years, citing its reliability and reasonable rates. Customers also appreciate the proactive communication, with confirmations and driver details provided in advance. The company's responsiveness to changes in booking details and its ability to accommodate requests are also well-regarded.

Based on these reviews

Rated 5 out of 5 stars
Verified

BA Transfer reps communicated promptly and provided good information for coordinating pickups. The price was reasonable. Drivers were ahead of schedule and very helpful and knowledgable.

Rated 5 out of 5 stars
Verified

I booked the taxi for my elderly in laws who told me Roshan was polite and very helpful. He helped them with heavy baggage and arrived earlier than our requested time when we called because their flig... See more

Rated 5 out of 5 stars
Verified

I have used BA transfers for a number of years now and have found them to be excellent. Simple and straightforward to book and you are provided with details of your driver and a contact well in advanc... See more

Rated 5 out of 5 stars
Verified

Another excellent service from BA transfer. Friendly driver, clean vehicle. They keep track of your flight status & stay close contact with you on where you are about for efficient pick up.

Rated 3 out of 5 stars
Verified

Taxi was 15 mins late, when I called to find out where it was I was told someone would call my back, this didn’t happen, which was disappointing. Turns out there was an accident which is why it was la... See more

Rated 5 out of 5 stars
Verified

BATransfer has a great booking system and emails useful dispatching notifications with car and driver details, which is great for getting in touch with driver (even via WhatsApp). We booked a 9-seat... See more

Company replied

Rated 4 out of 5 stars
Verified

Our flight was delayed and one more luggage was added. Pick up service is great with good service provided by the driver and surprisingly a bigger vehicle that makes our journey much easier.

Rated 5 out of 5 stars

Just had another airport transfer to London Heathrow. As always, the company verified pick up the day before, and we were informed of driver and vehicle by e-mail. Driver was on time. The Executive... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a transfer for 6 persons including children from Luton airport to London and backwards. A day before the trips the company called me in order to ensure the trip and ordered details. T... See more

Rated 5 out of 5 stars
Verified

Both drivers to and from the airport arrived on time. Was courteous and very helpful. Would have no hesitation to recommend BA Transfer to friends and family.

Rated 3 out of 5 stars
Verified

We had requested a 60 minute delay after the plane landed because we were unsure how long it would take to clear customs . Our flight was delayed by approximately one hour but we cleared customs with... See more

Rated 5 out of 5 stars
Verified

Our driver arrived a little early and was happy to wait for us before helping with our luggage. He was pleasant and professional, and his vehicle was clean and comfortable. We've used BA Transfer in t... See more

Company replied

Rated 5 out of 5 stars
Verified

been using for years for pickups/dropoffs to heathrow and gatwick, and always reliable. driver always calls/messages in advance. they always provide car seats when i request. reasonable rates and g... See more

Company replied

Rated 5 out of 5 stars
Verified

I have always used BA Transfer services from London Airports. They have provided excellent customer service. The cars are clean and the drivers are friendly and courteous. The drivers are always on ti... See more

Rated 5 out of 5 stars
Verified

Your service is good but some drivers are not behaving friendly & there should be some flexibility for a small extra luggage. Hope you will have a consideration on this. Last time we have paid £8... See more

Rated 5 out of 5 stars

A smooth, seamless service. Brilliant customer service and communication, felt safe and secure and all perfectly on time. Would 100% recommend this company for airport transfers and will be using it a... See more

Rated 5 out of 5 stars
Verified

Another perfect airport pick up and drop off. Perfect timing and friendly, courteous service from our driver. We only use this company for our airport transfers- they have not let us down yet!

Company replied

Rated 5 out of 5 stars
Verified

I always use BA transfer for Airport pick up and drops. As always, the service was exceptional this time too. Javed was waiting at the terminal exit and took over the responsibility of getting us hom... See more

Company replied

Rated 5 out of 5 stars
Verified

great service from BA transfer! responsive email correspondsnce and quick action weretaken for the changes we requested for (eg: change in number of people for the car, pickup date), follow ups were m... See more

Company replied

Rated 5 out of 5 stars
Verified

Very happy with BA Transfer since I’ve been using it. Got upgraded this time as I’ve booked a MPV4 and had a van to pick us up, which was quite helpful given luggage volume. They’ve been very reliable... See more

Company replied

Rated 5 out of 5 stars
Verified

Have used Batransfer before and never been let down. Had a courtesy call the day before to confirm taxi time again which is always reassuring when you have an early flight to catch. I would recommend... See more

Company replied

Rated 5 out of 5 stars
Verified

Making the roiginal booking was very straightforward and BA Transfer's helpdesk answered immediately our call when we had a small question we needed to ask, and handled the question very promptly an... See more

Company replied

Rated 5 out of 5 stars
Verified

Following booking and prior to picks-up provided with excellent vehicle/driver information and call checks to ensure flight arrangements had not changed. Vehicles provided were clean, on time and the... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good service, infact the car was early, and I didn't have a chance to get myself a cup of coffee and take a breath and sit at Costa for 15 mins or so, (I had just flown in from Australia) they ha... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy booking, and when we arrived, we found our driver easily. Driver was friendly and got us to our destination quickly and without issue. Would definitely book with BA Transfers again!

Rated 5 out of 5 stars
Verified

I used ba transfer through recommendation from a friend and I wasn’t disappointed. They were extremely professional and waited for my parents to arrive even though they were delayed filling out the qu... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you very much Very happy, Caithness transfer, Highly recommend

Rated 5 out of 5 stars
Verified

Excellent service. Always on time ,polite drivers ,good prices. I have used BA Transfer many time and will continue to use them in the future. I would recommend this company to everybody and have reco... See more

Company replied

Rated 5 out of 5 stars

Ordered pick up from Gatwick Airport to London n21 on 4.6.25. After a mix up in timing we were on our way. The driver, Ghanshyamsinh, was most pleasant, even provided water in the vehicle, lovely touc... See more

Rated 5 out of 5 stars
Verified

Always on time, if not early. Clean, efficient and cost effective for pick ups to the airports. Have been using this service for years. Good text service to confirm dispatch and arrival.

Company replied

Rated 5 out of 5 stars
Verified

I was really impressed by BATransfer service. When I made the reservation, I chose by mistake the wrong return date and revealed my error very short time before the supposed pick-up hour to the airpor... See more

Rated 5 out of 5 stars

We used BA Transfer services just a week ago from Heathrow and were seriously impressed. The driver Mohamed was courteous, arrived on time, very kind and helpful. The car was clean and tidy, and the d... See more

Company replied

Rated 5 out of 5 stars
Verified

I have experienced 100th% reliable service for years with this firm. Reasonable prices and online booking make it easy. They always reconfirm 24 hours before and provide driver's details.

Company replied

Rated 5 out of 5 stars
Verified

I've been using BA Transfer over a number of years now, and their professional service has never disappointed. Their drivers are very friendly and reliable - I can wholeheartedly recommend them for ge... See more

Rated 5 out of 5 stars
Verified

Great service used several times now after recommendation from a friend. Drivers are always on time or slightly early, polite and friendly. Definitely recommend.

Rated 4 out of 5 stars
Verified

The driver was on time, the ride was smooth and when we arrived at the airport, he packed close to location of trolleys for ease of access. He assisted with the loading of the trolleys as well.

Rated 5 out of 5 stars
Verified

Driver was prompt and very good at getting us through heavy traffic resulting from a Tube strike.

Rated 5 out of 5 stars
Verified

Ba transfer drivers are always on time for pickup and are very helpful and curtious.

Rated 4 out of 5 stars
Verified

Knowing that you have a pre-booked driver for your journey

Rated 5 out of 5 stars
Verified

Excellent service. Right on time. Clean car. Very polite driver.

Rated 5 out of 5 stars
Verified

The driver arrived early, helped us with the luggage and with the baby seat and was very nice!

Rated 5 out of 5 stars
Verified

I used this company for both my journeys to and from the the airport. They communicated every step of the way, via text and email. They were punctual and efficient. The drivers drove cautiously and we... See more

Rated 5 out of 5 stars
Verified

We only take BATransfer for airport journeys. All drivers are lovely, verh competent and great conversationalists if you are so inclined! Cannot recommend enough!!+

Rated 5 out of 5 stars
Verified

Dropped off at and collected from Heathrow Airport. Both drivers arrived on time in quality cars and could not be politer or do more for us. Great service and cheaper than driving and parking yo... See more

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Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service

Information provided by various external sources

Batransfer.com was established in 2005, with specially trained professional drivers and large vehicle fleet equipped with latest satellite navigation system. We are also reputed in the industry for good customer service, which pays attention to ensure every individual customer' satisfaction. England Transfers has won lphca (London - Licensed private hire car association) five star award continuously since 2005, see lphca.co.uk member name Airport Only.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 25% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Amazing service

We only take BATransfer for airport journeys. All drivers are lovely, verh competent and great conversationalists if you are so inclined! Cannot recommend enough!!+

October 18, 2025
Rated 3 out of 5 stars
Verified

Taxi was 15 mins late

Taxi was 15 mins late, when I called to find out where it was I was told someone would call my back, this didn’t happen, which was disappointing. Turns out there was an accident which is why it was late but there was no communication. I’ve used BA Transfer for years, and will continue to do so, but this isn’t great. Luckily we had more than enough time to get to the airport.

October 9, 2025
Rated 2 out of 5 stars
Verified

Not there on arrival

We assumed as per instructions that the driver would be waiting in the arrivals area 30 minutes after landing, it took us 40 minutes to clear customs and collect our suitcases. However he wasn’t there. We landed an hour late so were already behind time. I texted him to find out where he was and he said are you ready to which I replied yes. He said coming but it took another 20 minutes for him to appear. He paid the minimal parking fee which was £7 for 30 minutes so couldn’t have actually been in the airport when we landed. This was 2am so was far from perfect from our perspective and not what we would have expected from you.

September 17, 2025
Rated 5 out of 5 stars
Verified

Excellent Service

Both drivers to and from the airport arrived on time. Was courteous and very helpful.
Would have no hesitation to recommend BA Transfer to friends and family.

September 23, 2025

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